Section J ATTACHMENT M - Due Diligence File 1 Listing of Existing User-Pays Providers.xlsx

XLSX spreadsheet 27 KB Posted Sep 4, 2009

Attached to: Bureau of Consular Affairs Global Support Strategy (GSS) Program
Solicitation number: SAQMMA09R0277
Issued by: Department of State Office of Acquisition Management

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Section J Attachment M Due Diligence File 1 Listing of User-Pays Providers

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Other files

File	Type	Posted
Amendment 2_Responses to Vendor Public Questions.docx	DOCX document	Oct 28, 2009
Section J_ATTACHMENT E - GSS Notional Metrics_Amendment_Two.doc	DOC document	Oct 28, 2009
Section J_ATTACHMENT D2_GSS Notional Data Definition for Management Information_Amendment_Two.xlsx	XLSX spreadsheet	Oct 28, 2009
Section J ATTACHMENT I_Sample Task Order for Anglophone West Africa_Amendment_Two.docx	DOCX document	Oct 28, 2009
Changes Pages_Section_H.pdf	PDF	Oct 28, 2009
Change Pages_Section_I.pdf	PDF	Oct 28, 2009
Section J_ATTACHMENT K_Sample Task Order for Mexico_Amendment_Two.docx	DOCX document	Oct 28, 2009
Change Pages_Section_M.pdf	PDF	Oct 28, 2009
Change Pages_Section_L.pdf	PDF	Oct 28, 2009
Change Pages_Section_A.pdf	PDF	Oct 28, 2009
Prospective Prime Contractor Notice.docx	DOCX document	Oct 20, 2009
GSS Amendment 1 Table of Changes.docx	DOCX document	Oct 1, 2009
RFP_SAQMMA09R0277_090409_Sections A thru M_Amendment One.doc	DOC document	Oct 1, 2009
SAQMMA09R0277_SF30.pdf	PDF	Oct 1, 2009
Section J_ATTACHMENT H_Worldwide Presence Profile_Amendment_One.doc	DOC document	Oct 1, 2009
Section J_ATTACHMENT L_DD254.pdf	PDF	Sep 4, 2009
Section J_ATTACHMENT D2_GSS Notional Data Definition for Management Information.xlsx	XLSX spreadsheet	Sep 4, 2009
Section J_ATTACHMENT_G_Past Performance Survey.xls	XLS spreadsheet	Sep 4, 2009
Section J_ATTACHMENT B_GSS Notional Mapping of Service Packages.xlsx	XLSX spreadsheet	Sep 4, 2009
Section J ATTACHMENT J_Sample Task Order for Canada.docx	DOCX document	Sep 4, 2009
Section J_ATTACHMENT E - GSS Notional Metrics.doc	DOC document	Sep 4, 2009
Section J_ATTACHMENT C_Constraints and Mandatory Program Requirements.docx	DOCX document	Sep 4, 2009
Section J_ATTACHMENT H_Worldwide Presence Profile.doc	DOC document	Sep 4, 2009
Section J ATTACHMENT I_Sample Task Order for Anglophone West Africa.docx	DOCX document	Sep 4, 2009
RFP_SAQMMA09R0277_090409_Sections A thru M.doc	DOC document	Sep 4, 2009
Section J_ATTACHMENT A_Contract Line Item Structure.docx	DOCX document	Sep 4, 2009
Section J_ATTACHMENT F_Past Performance Contract Profile.docx	DOCX document	Sep 4, 2009
Section J_ATTACHMENT D1_GSS Management Information.docx	DOCX document	Sep 4, 2009
SAQMMA09R0277_SF 33.pdf	PDF	Sep 4, 2009
Section J_ATTACHMENT K_Sample Task Order for Mexico.docx	DOCX document	Sep 4, 2009

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Current user-pays providers

region	country	post	FY08 NIV	FY08 IV	Provider for:
					NIV info/appt services	IV info/appt services	fee collection services	document delivery services	greeter services	OFC services
AF	Cape Verde	PRAIA	0.04	0.27			Banco Comercial do Atlantico
AF	Democratic Republic of the Congo	KINSHASA	0.05	0.13			Citibank
AF	Ethiopia	ADDIS ABABA	0.17	1.36			Bank of Abyssinia
AF	Gambia	BANJUL	0.04				Standard Chartered bank
AF	Ghana	ACCRA	0.36	1.05			Standard Chartered Bank
AF	Guinea	CONAKRY	0.06		Ecobank		ECOBANK
AF	Kenya	NAIROBI	0.34	0.60			CBA
AF	Liberia	MONROVIA	0.05	0.31	CSC
AF	Madagascar	ANTANANARIVO	0.02	0.01			BNI Madagascar
AF	Mali	BAMAKO	0.05		Call Me Mali		Banque Internationale pour le Mali
AF	Mauritius	PORT LOUIS	0.03				Mauritius Commercial Bank
AF	Nigeria	ABUJA	0.33		VFS Global		UBA Bank	VFSGlobal
AF	Nigeria	LAGOS	0.61	2.23	VFS Global		UBA Bank	VFS Global
AF	Rwanda	KIGALI	0.03				BCR
AF	Senegal	DAKAR	0.15	0.32	CSC	CSC	Ecobank
AF	Sierra Leone	FREETOWN	0.03				Sierra Leone Commercial Bank
AF	South Africa	CAPETOWN	0.20		CSC		FNB	DHL	CSC
AF	South Africa	DURBAN	0.10		CSC	CSC	FNB		CSC
AF	South Africa	JOHANNESBURG	0.44	0.15	CSC	CSC	FNB	DHL	CSC
AF	Tanzania	DAR ES SALAAM	0.09	0.03			Citibank
AF	Togo	LOME	0.02	0.14	CSC	CSC
EAP	Australia	MELBOURNE	0.15		CCS for information	Call Center Services	Australia Post	Australia Post Platinum Service	Teletech
EAP	Australia	PERTH	0.05		CCS for information	Call Center Services	Australia Post	Australia Post Platinum Service
EAP	Australia	SYDNEY	0.32	0.22	CCS for information	Call Center Services	Australia Post	Australia Post Platinum Service
EAP	Fiji	SUVA	0.10	0.19			Post Fiji	Post Fiji
EAP	Japan	NAHA	0.01	0.07	Teletech	Teletech	Billing Systems	ExPack 500
EAP	Japan	OSAKA/KOBE	0.37		Teletech	Teletech basic information	Billing Systems	ExPack 500
EAP	Japan	TOKYO	0.86	0.35	Teletech	Teletech	Billing Systems	ExPack 500	Teletech
EAP	Malaysia	KUALA LUMPUR	0.43	0.06	VFS Global	VFS Global	Alliance Bank Malaysia Berhad	VFS Global
EAP	Mongolia	ULAANBATAAR	0.10	0.00			Khan Bank in Mongolia
EAP	New Zealand	AUCKLAND	0.14	0.07	Datacom	Datacom	NZ Post
EAP	Philippines	MANILA	2.74	6.09	Teletech	Teletech	Citibank/BDO	Delbros	CSC
EAP	PRC	BEIJING	2.80		Teletech		CITIC Bank	China Post	Teletech
EAP	PRC	CHENGDU	0.40		Teletech		CITIC Bank	China Post	Teletech
EAP	PRC	GUANGZHOU	1.06	5.36	Teletech	Teletech	CITIC Bank	China Post
EAP	PRC	HONG KONG	0.81	0.63	Teletech		Dah Seng Bank	Hong Kong Post
EAP	PRC	SHANGHAI	1.92		Teletech		CITIC Bank	China Post and FAO offices
EAP	PRC	SHENYANG	0.53		Teletech		CITIC Bank	China Post	Teletech
EAP	South Korea	SEOUL	5.30	1.01	Teletech		BOA	HJN/ILYANG	Teletech
EAP	Taiwan	TAIPEI	2.15	0.65	Atos Origin		Bank of America Taiwan	ChaoFengCourier Service	ATOS
EAP	Thailand	BANGKOK	0.81	0.24	Teletech	Teletech	Thailand Post	Thai Post	Teletech
EAP	Thailand	CHIANG MAI	0.07		Teletech		Thailand Post	Thailand Post	Teletech
EAP	Vietnam	HANOI	0.12	0.10			Citibank
EAP	Vietnam	HO CHI MINH	0.91	5.24			Citibank
EUR	Albania	TIRANA	0.12	0.71				Union Ekspres
EUR	Armenia	YEREVAN	0.12	0.25			Armeconombank
EUR	Austria	VIENNA	0.10	0.03	CSC	CSC	Bank Austria
EUR	Belgium	BRUSSELS	0.14	0.04	CSC	CSC	Belgian Post Office
EUR	Bosnia	SARAJEVO	0.09	0.04	CSC		Raiffeisen Bank
EUR	Bulgaria	SOFIA	0.37	0.23			Union Bank
EUR	Croatia	ZAGREB	0.21	0.03			Zagrebacka Banka	Croatia Postal System
EUR	Cyprus	NICOSIA	0.09	0.01			Marfin Popular Bank
EUR	Czech Republic	PRAGUE	0.42	0.05			CSOB	All Ride
EUR	Denmark	COPENHAGEN	0.12	0.03			Jyske Bank
EUR	Estonia	TALLINN	0.10	0.01			any bank	ELS
EUR	Finland	HELSINKI	0.08	0.01			Nordea Bank Helsinki
EUR	France	PARIS	0.72	0.18	CSC		French Post Office	French Post Office
EUR	Georgia	TBILISI	0.09	0.11				DHL
EUR	Germany	BERLIN	0.33		CSC		Roskos & Meier	Deutchse Post	CSC
EUR	Germany	FRANKFURT	0.56	0.51	CSC	CSC	Roskos & Meier (Dresdner Bank)	Deutchse Post and others	CSC
EUR	Germany	MUNICH	0.17		CSC		Roskos & Meier	Deutchse Post	CSC
EUR	Greece	ATHENS	0.49	0.11	e-value		Piraeus Bk	ACS courier
EUR	Hungary	BUDAPEST	0.34	0.04	CSC		MKB, OTP Bank
EUR	Ireland	DUBLIN	0.27	0.05	CSC	CSC
EUR	Italy	FLORENCE	0.12		CSC	CSC	Banca Nazionale del Lavoro BNL	SOHO, srl.
EUR	Italy	MILAN	0.15		CSC	CSC	Banca Nazionale del Lavoro BNL	SOHO, srl.
EUR	Italy	NAPLES	0.04	0.18	CSC	CSC	Banca Nazionale del Lavoro BNL	SOHO, srl.
EUR	Italy	ROME	0.11		CSC	CSC	Banca Nazionale del Lavoro BNL	SOHO, srl.
EUR	Kosovo	PODGORICA					Raiffeisen Bank
EUR	Latvia	RIGA	0.11	0.00	SEB bank		SEB bank	Lattrans
EUR	Lithuania	VILNIUS	0.12				SEB bank	Lithuanian Post
EUR	Luxembourg	LUXEMBOURG CITY	0.01		CSC
EUR	Macedonia	SKOPJE	0.12	0.25	CSC		Komercialna Banka		CSC
EUR	Malta	VALLETTA	0.04				Bank of Malta
EUR	Moldova	CHISINAU	0.17				Moldagroindbank
EUR	Netherlands	AMSTERDAM	0.24	0.05	CSC
EUR	Poland	KRAKOW	0.49		CSC		Poczta Polska	DHL	CSC
EUR	Poland	WARSAW	0.86	1.28	CSC		Poczta Polska	DHL	CSC
EUR	Portugal	LISBON	0.07	0.03			Banco Millennium BCP	CTT Expresso
EUR	Portugal	PONTA DELGADA	0.01	0.01			Banco Millennium BCP
EUR	Romania	BUCHAREST	0.61	0.34	CSC		Citibank	applicants can use several options
EUR	Russia	MOSCOW	1.57	0.57	Direct Star info services; Pony Express/Freight Link appts	DHL	Pony Express/Freight Link	Pony Express/Freight Link
EUR	Russia	ST PETERSBURG	0.28		Direct Star info services; Pony Express/Freight Link appts	DHL	Pony Express/Freight Link	Pony Express/Freight Link
EUR	Russia	VLADIVOSTOK	0.10		Direct Star info services; Pony Express/Freight Link appts	DHL	Pony Express/Freight Link	Pony Express/Freight Link
EUR	Russia	YEKATERINBERG	0.21		Direct Star info services; Pony Express/Freight Link appts		Pony Express/Freight Link	Pony Express/Freight Link
EUR	Serbia and Montenegro	BELGRADE	0.26	0.13	CSC	CSC	Raiffeisenbank Serbia, NLB Montenegrobanka Montenegro		CSC
EUR	Slovakia	BRATISLAVA	0.18				Tatra Bank and the Post Office	pre-paid envelopes
EUR	Spain	MADRID	0.35	0.09	CSC	CSC	Banco Santander	MRV messenger	CSC
EUR	Sweden	STOCKHOLM	0.18	0.06			SEB bank
EUR	Switzerland	BERN	0.22	0.05	CSC	CSC	SWISS POST	SASE through postal system	CSC
EUR	Turkey	ANKARA	0.36	1.29	CSC		Fortis	UPS	CSC
EUR	Turkey	ISTANBUL	0.76		CSC		Fortis	UPS	CSC
EUR	UK	BELFAST	0.08		Response		PAY.GOV collected thru Response
EUR	UK	LONDON	1.48	0.92	Response	Response	PAY.GOV collected thru Response	SMS	SMS
EUR	Ukraine	KYIV	0.75	0.30	CSC	CSC	ProCredit Bank	FedEx	CSC
NEA	Algeria	ALGIERS	0.07	0.20				UPS
NEA	Egypt	CAIRO	0.54	1.04	Vodafone	Vodafone	CIB Bank	DHL	Vodafone
NEA	Israel	JERUSALEM	0.35	0.42	Teletech	Teletech	Cairo Amman Bank	Sha'al and Aramex	Teletech
NEA	Israel	TEL AVIV	2.30	0.11	Teletech	Teletech	Cairo Amman Bank	Sha'al and Aramex	Teletech
NEA	Jordan	AMMAN	0.29	0.76			Cairo Amman Bank	Amarex
NEA	Kuwait	KUWAIT	0.24	0.08			Burgan Bank	DHL
NEA	Lebanon	BEIRUT	0.27	0.42	LibanCall	LibanCall	Credit Libanais
NEA	Morocco	CASABLANCA	0.21	0.68			BMCI
NEA	Qatar	DOHA	0.11	0.03			CommercialBank
NEA	Saudi Arabia	DHAHRAN	0.05		Teletech		SAMBA Bank	FedEx
NEA	Saudi Arabia	JEDDAH	0.00		Teletech in country		(could use SAMBA Bank)
NEA	Saudi Arabia	RIYADH	0.65	0.14	Teletech		SAMBA Bank	FedEx	Teletech
NEA	UAE	ABU DHABI	0.15	0.73			National Bank of Abu Dhabi	EmPost
NEA	UAE	DUBAI	0.40				National Bank of Abu Dhabi	Empost
SCA	Bangladesh	DHAKA	0.13	4.00	Saimon Overseas Ltd.		Standard Chartered Bank SCB
SCA	India	CHENNAI	3.31	0.67	VFS Global	VFS Global	Bank of America	VFS Global	VFS
SCA	India	HYDERABAD			VFS Global	VFS Global	Bank of America	VFS Global	VFS
SCA	India	KOLKATA	0.33	0.00	VFS Global	VFS Global	Bank of America	VFS Global	VFS
SCA	India	MUMBAI	3.06	2.32	VFS Global	VFS Global	Bank of America	VFS Global	VFS
SCA	India	NEW DELHI	1.99	1.64	VFS Global	VFS Global	Bank of America	VFS Global	VFS
SCA	Kazakhstan	ALMATY	0.12	0.13				DHL
SCA	Kazakhstan	ASTANA	0.07					DHL
SCA	Nepal	KATHMANDU	0.40	0.39	Nabil Bank		Nabil Bank
SCA	Pakistan	ISLAMABAD	0.52	3.07	American Express		American Express	American Express	American Express
SCA	Sri Lanka	COLOMBO	0.16	0.17	TT Services
WHA	Argentina	BUENOS AIRES	1.51	0.07	CSC	CSC	Banco Ciudad	DHL	CSC
WHA	Bahamas	NASSAU	0.29	0.03	CSC
WHA	Barbados	BRIDGETOWN	0.48	0.37				DHL
WHA	Belize	BELMOPAN	0.09	0.07			Atlantic Bank
WHA	Bolivia	LA PAZ	0.18	0.18	CSC		Banco Bisa	DHL	CSC
WHA	Brazil	BRASILIA	0.69		CSC	CSC	Citibank	Sedex	CSC
WHA	Brazil	RECIFE	0.37		CSC	CSC	Citibank	Sedex	CSC
WHA	Brazil	RIO DE JANEIRO	1.14	0.35	CSC	CSC	Citibank	TNT for now, will be Sedex	CSC
WHA	Brazil	SAO PAULO	3.41		CSC		Citibank	SEDEX	CSC
WHA	Canada	CALGARY	0.12		NuComm Intl		Scotia Bank
WHA	Canada	HALIFAX	0.05		NuComm Intl		Scotia Bank
WHA	Canada	MONTREAL	0.14	1.01	NuComm Intl	NuComm	Scotia Bank		NuComm
WHA	Canada	OTTAWA	0.31		NuComm Intl		Scotia Bank		Nucomm
WHA	Canada	QUEBEC	0.02		NuComm Intl		Scotia Bank
WHA	Canada	TORONTO	0.51		NuComm Intl		Scotia Bank		NuComm
WHA	Canada	VANCOUVER	0.43		NuComm Intl		Scotia Bank		NuComm
WHA	Chile	SANTIAGO	0.74	0.07	CSC		Chilexpress	DHL	CSC
WHA	Colombia	BOGOTA	3.10	1.48	CSC	CSC	Banco de Credito	DOMESA, subsidiary of Brinks	CSC
WHA	Costa Rica	SAN JOSE	0.68	0.09	CSC		Banco Nacional de Costa Rica	DHL	CSC
WHA	Cuba	HAVANA	0.44	0.97	CSC	CSC
WHA	Dominican Republic	SANTO DOMINGO	1.47	5.98	CSC	CSC	Banco Popular	Domex	CSC
WHA	Ecuador	GUAYAQUIL	0.69	1.68	CSC	CSC	Banco de Guayaquil	DHL	CSC
WHA	Ecuador	QUITO	0.57		CSC	CSC	Banco de Guayaquil	DHL	CSC
WHA	El Salvador	SAN SALVADOR	0.57	1.63	CSC	CSC	Citibank El Salvador	CARGO EXPRESO	CSC
WHA	Guatemala	GUATEMALA	0.78	1.46	CSC		Banco Uno	CargoXprs	CSC
WHA	Guyana	GEORGETOWN	0.09	1.08			Demerara Bank limited
WHA	Haiti	PORT-AU-PRINCE	0.84	4.08	Sogebank	Sogebank	Sogebank	RBC
WHA	Honduras	TEGUCIGALPA	0.52	0.86	CSC		Banco Atlantida	Cargo Expreso	CSC
WHA	Jamaica	KINGSTON	1.12	2.04	CSC		National Commercial Bank Jamaica	DHL though CSC	CSC
WHA	Mexico	CIUDAD JUAREZ	1.46	19.10	CSC	CSC	Banamex	DHL ODC	CSC	CSC
WHA	Mexico	GUADALAJARA	2.13		CSC		Banamex	Multipak	CSC
WHA	Mexico	HERMOSILLO	1.03		CSC		Banamex	DHL
WHA	Mexico	MATAMOROS	1.31		CSC		Banamex	DHL	CSC
WHA	Mexico	MERIDA	0.40		CSC		Banamex	Pegaso	CSC
WHA	Mexico	MEXICO CITY	4.55		CSC		Banamex	Pegaso	CSC
WHA	Mexico	MONTERREY	2.40		CSC		Banamex	DHL ODC	CSC	CSC
WHA	Mexico	NOGALES	0.48		CSC		Banamex		CSC
WHA	Mexico	NUEVO LAREDO	0.53		CSC		Banamex	DHL ODC	CSC	CSC
WHA	Mexico	TIJUANA	1.14		CSC		Banamex	Multipack	CSC
WHA	Netherlands Antilles	CURACAO			CSC			DHL
WHA	Nicaragua	MANAGUA	0.29	0.42	CSC		Bancentro	Correos de Nic	CSC
WHA	Panama	PANAMA CITY	0.41	0.14			Banco General	DHL
WHA	Paraguay	ASUNCION	0.10	0.02			ABN Bank
WHA	Peru	LIMA	1.01	1.28	CSC	CSC	Banco Continental	DHL	CSC
WHA	Trinidad and Tobago	PORT OF SPAIN	0.49	0.33			TT Post	TT Post
WHA	Uruguay	MONTEVIDEO	0.19	0.02	CSC		Indumex	Consorcio Postal
WHA	Venezuela	CARACAS	1.62	0.25	CSC		Banco Provincial	DHL	CSC

File details come from the government source that posted it. Updated Nov 14, 2017.