Sample Task Order- Attachment I-Performance Requirements Standards.pdf

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Performance Requirements, Standards, Surveillance

Task

Standard

Acceptable Quality Level

(AQL)

Surveillance Method

Orientation Briefing

Key Government and contractor participants are introduced. Roles and responsibilities are explained and confirmed. Mutual understanding of the work to be accomplished is confirmed.

Meeting completed on schedule and all required objectives met. Meeting notes and any follow-up actions were provided in accordance with the PWS.

100% review by COR and/or CO and IRS

PM.

Quality Control Plan

QCP sets forth strategy for ensuring that all products and services meet quality standards for completeness, accuracy, and timeliness.

Plan submitted on schedule and in accordance with the PWS requirements.

100% review by COR and/or CO and IRS

PM.

100% Deliverables completed on schedule and in accordance with PWS requirements with no re-work required.

98% Deliverables completed on Schedule and in accordance with the PWS requirements with no re-work required.

100% review by COR and/or IRS PM.

100% of all Documentation delivered on Schedule and in accordance with PWS and were 100% Section 508 compliant.

98% of all Documentation delivered on Schedule and in accordance with the PWS and were 100% Section 508 compliant

100% review by COR and/or IRS PM.

Task 1, Project/ Program

Management

100% Deliverables completed on schedule and in accordance with the PWS requirements with no re-work required.

98% Deliverables completed on Schedule and in accordance with the PWS requirements with no re-work required.

100% review by COR and/or IRS PM.

100% of all Documentation delivered on Schedule and in accordance with the PWS and were 100% Section 508 compliant.

98% of all Documentation delivered on Schedule and in accordance with the PWS and were 100 % Section 508 compliant.

100% review by COR and/or IRS PM.

Task 2 & 6, O&M

100% Deliverables completed on schedule and in accordance with

98% Deliverables completed on Schedule and in accordance with PWS

100% review by COR and/or IRS PM.

PWS requirements with no re-work required.

requirements with no re-work required.

100% of all Documentation delivered on Schedule and in accordance with PWS and were 100% Section 508 compliant.

98% of all Documentation delivered on Schedule and in accordance with PWS and were 100 % Section 508 compliant.

100% review by COR and/or IRS PM.

Contractor services always provide desired outcomes in accordance with Section Task 2 & 6 of the PWS.

Contractor will provide the desired outcomes in accordance with Section Task 2 & 6 of the PWS.

100% review by COR and/or IRS PM.

Contract labor mix is controlled in efficient and effective manner

Actual TO labor resource mix is maintained within 20% of originally awarded TO resource mix.

Routine Inspection of TO Performance, Performance/Cost Reports, Payment Invoices, etc.

Task 3, Transition Activities

100% Deliverables completed on schedule and in accordance with the PWS requirements with no re-work required.

98% Deliverables completed on Schedule and in accordance with the PWS requirements with no re-work required.

100% review by COR and/or IRS PM.

100% of all Documentation delivered on Schedule and in accordance with the PWS and were 100% Section 508 compliant.

98% of all Documentation delivered on Schedule and in accordance with The PWS and were 100% Section 508 compliant

100% review by COR and/or IRS PM.

Contractor services always provide desired outcomes in accordance with the PWS.

Contractor will provide the desired outcomes in accordance with Task 3 of the PWS.

100% review by COR and/or IRS PM.

Task 4, EVMS

100% Deliverables completed on schedule and in accordance with the PWS requirements with no re-work required.

98% Deliverables completed on Schedule and in accordance with the PWS requirements with no re-work required.

100% review by COR and/or IRS PM.

100% of all Documentation delivered on Schedule and in accordance with the PWS and were

98% of all Documentation delivered on Schedule and in accordance with the PWS and were 100 % Section 508 compliant

100% Section 508 compliant.

Contractor services always provide desired outcomes in accordance Task 4

Contractor will provide the desired outcomes in accordance Task 4

100% review by COR and/or IRS PM.

Task 5, DME

100% Deliverables completed on schedule and in accordance with the PWS requirements with no re-work required.

98% Deliverables completed on Schedule and in accordance with the PWS requirements with no re-work required.

100% review by COR and/or IRS PM.

100% of all Documentation delivered on Schedule and in accordance with the PWS and were 100% Section 508 compliant.

98% of all Documentation delivered on Schedule and in accordance with the PWS and were 100 % Section 508 compliant

100% review by COR and/or IRS PM.

Contractor services always provide desired outcomes in accordance with Task 5 of the PWS.

Contractor will provide the desired outcomes in accordance with Task 5 of the PWS.

100% review by COR and/or IRS PM.

Contract labor mix is controlled in efficient and effective manner

Actual TO labor resource mix is maintained within 20% of originally awarded TO resource mix

Routine Inspection of TO Performance, Performance/Cost Reports, Payment Invoices, etc.

Service Points

100% Deliverables completed on schedule and in accordance with PWS requirements with no re-work required.

98% Deliverables completed on Schedule and in accordance with PWS requirements with no re-work required.

100% review by COR and/or IRS PM.

100% Planned features, epics or stories delivered on time according to release/iteration schedule.

98% Planned vs Actual Delivered

100% review by IRS Product Owner and/or IRS Business Owner

100% Release delivery with no or minimal defects

<5% defects delivered per Release

100% review by IRS Product Owner and/or IRS Business Owner

Task 7, Managed Service

100% Deliverables completed on schedule and in accordance with the PWS and IRM with no re-work required.

100% Deliverables completed on schedule and in accordance with the PWS and IRM with no re-work required.

Contractor services always provide desired outcomes in accordance Task Area 7

Contractor will provide the desired outcomes in accordance Task Area 7

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