Sample Survey.pdf

PDF 125 KB Posted Jan 5, 2022

Attached to: Fond du Lac Area Transit - Transit Development Plan 2022
Solicitation number: 2400-022-01
Issued by: Fond Du Lac County, Wisconsin

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Written by GovTribe AI · Nov 19, 2025

This is a survey instrument developed by Fond du Lac Area Transit (FDLAT) in Wisconsin to gather information about transit rider demographics, usage patterns, and service satisfaction. The survey collects data on rider tenure with the system, weekly ridership frequency, trip purposes, fare payment methods, and employment status. It includes questions regarding access to the bus stop, alternative transportation availability, smartphone and text messaging capabilities, and preferred communication channels for transit information. The survey also solicits feedback on specific service aspects through a Likert scale, asking riders to rate their agreement with statements concerning bus frequency, cleanliness, safety, schedule clarity, punctuality, service hours, stop proximity, fare affordability, route coverage, customer service quality, driver professionalism, and overall satisfaction. The instrument concludes with open-ended questions inviting riders to identify service strengths and improvement opportunities, with an optional raffle incentive offering a free 30-day bus pass for survey completion.

This survey serves as a data collection tool supporting the Fond du Lac Area Transit Development Plan 2022 update project, which is designed to guide system development over the next five to ten years. The survey gathers critical input from current riders regarding demographic characteristics, income levels, language proficiency, and household composition. Responses inform the transit planning process by identifying rider priorities and satisfaction levels across service dimensions, ensuring that the updated Transit Development Plan reflects actual user needs and expectations. The survey data collection methodology demonstrates FDLAT's commitment to community engagement and evidence-based planning as it works with the City of Fond du Lac and ECWRPC to develop comprehensive transit strategies.

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Fond du Lac Area Transit would like to know about you and how you use the bus!

1. How long have you been using FDLAT?

1. Less than 6 months 2. More than 2 to 5 years

3. 6 months to 1 year 4. More than 5 to 10 years

5. More than 1 year to 2 years 6. 10 or more years

2 In an average week, how many days do you ride the bus?

Less than one 1 2 3 4 5 6 7+

3. Compared to one year ago, are you using FDLAT:

1. More Often 2. Less Often 3. The Same 4. Don’t Know

4. If using FDLAT less often, why? ________________________

5. What are the cross streets at the location of your bus stop (or a major building landmark if you are not sure)?

Bus stop number or street where you get on the bus:

Nearest cross street to the stop:

6. What is your main purpose in using the bus for this trip?

(Please select ONE ONLY)

1. Work 2. Primary School 3. Middle or High School

4. Social Service 5. Shopping 6. Recreation/visit 7. Medical

8. College 9. Other _________________________

7. About how long will your trip take from your front door to your final destination (including transfers)? ______ Minutes

8. What times of day do you most often use Fond du Lac Transit?

6:00-7:00 AM 7:01-9:00 AM 9:01-11:00 AM

11:01-1:00 PM 1:01-3:00 PM 3:01-5:00 PM

5:01-6:00 PM

9. How far did you come to get to the bus stop for this bus?

1. Less than 1 Block 2. 1-2 Blocks 3. 3-4 Blocks

4. 5 blocks + 5. Transferred from another bus/route

10. If FDLAT were not available, how would you make this trip?

1. Car 2. Bicycle 3. Taxi

4. Friend 5. Walk 6. I would not make this trip

11. How will you pay your fare on this bus today?

1. Cash 2. Monthly Pass

3. Day Pass 4. Token

5. Transferred from another bus

12. Do you use Senior or Disabled discounts?

1. Yes 2. No

13. Are you presently?

1. Employed full-time 2. Employed part-time

3. Homemaker 4. Unemployed

5. Retired

14. Are you a student? 1. No 2. Yes

15. Was a motor vehicle available to you for this trip today?

1. Yes 2. No

16. Do you have a currently valid driver’s license?

1. Yes 2. No

17. Which is your main mode of transportation for work and other purposes?

Work (Select One) Non-work (Select One)

1. Drive Alone 2. Carpool 1. Drive Alone 2. Carpool

3. FDLAT 4. Bicycle 3. FDLAT 4. Bicycle

5. Walk 6. No Commute 5. Walk 6. No Commute

18. What are your top 3 choices to get information on Fond du Lac Area Transit?

1. Transit Website 2. Newspaper 3. On Bus

4. Bus drivers 5. Email 6. Telephone

7. Postings at Transit Center 8. Facebook

9. Radio 10. Television

11. Other passengers 12. Printed Schedules

19. Do you have a smartphone?

1. Yes 2. No

20. Do you have a phone that allows text messages?

1. Yes 2. No

CONTINUED ON BACK

21. How old are you? ___________

22. How many people (adults and children) live in your household?

_____________ (number)

23. What is your household’s (combined) annual income?

1. Less than $10,000 2. $10,000-$14,999

3. $15,000-$19,999 4. $20,000-$24,999

5. $25,000-$34,999 6. $35,000 to $49,999

7. $50,000 to $74,999 8. $75,000 or more

24. Do you consider yourself: (Please select ONE ONLY.)

1. White 2. African American/Black 3. Hispanic

4. Asian 5. Native American Indian 6. Multiple Race

7. Other: ___________

25. Gender:

1. Male 2. Female

26. Is English your primary language?

1. Yes 2. No

27. If no to #26, how well do you understand the English language?

1. Very well 2. Well 3. Not well 4. Not at all

28. What do you like best about Fond du Lac Area Transit?

29. What would you like to see Fond du Lac Transit improve?

30. Additional Comments:

31. If you would like to participate in future surveys, please provide your email address:

Email: ___________________________________________________

32. Do you agree or disagree with the following related to FDLAT?

(Circle your responses)

Buses run often enough Strongly Agree