SAMM Bridge PWS 23 APR 2025.docx

PERFORMANCE WORK STATEMENT

1. BACKGROUND. The Military Sealift Command (MSC) owns and operates approximately 110 vessels including steam turbine, gas turbine, and diesel engine propelled vessels. These vessels fulfill various missions such as underway replenishment, oceanographic research, cable repair, and dry and refrigerate cargo transportation. MSC’s Engineering Directorate is responsible for the maintenance, repair, alteration, and material readiness of the MSC fleet. Throughout the period of performance of this contract, new vessels will be introduced into the MSC fleet and vessels will be retired from service life.

The Engineering Maintenance Management Systems are used for the overarching sustainment and operation of the MSC fleet. The Engineering Maintenance Management Systems consist of both shipboard and shore side systems with various modules and functions that work together to optimize MSC’s maintenance program.

Shipboard Automated Maintenance Management System (SAMM) is required for shipboard personnel to document maintenance performed on MSC vessels and record daily machinery operational data. The system also provides a consistent maintenance plan for the MSC fleet. The Logistics and Engineering System (LES) shore side maintenance systems are required to support the shipboard systems and streamline shore-side engineering functions. The PENG system, a component of SAMM, provides Port Engineers a tool to manage contracting, accounting, and document processing during a vessel’s shore-side repair period. SAMM, via the Ship Inspection Program Module, is required to support the MSC Shipboard Material and Readiness Test program and Onboard Contract Inspection program for shipboard testing and inspection survey documentation.

1.1. MSC Maintenance Philosophy and Policy. The MSC maintenance management philosophy (Attachment 01) and maintenance management policy (Attachment 26) are only a part of the total life cycle plan. The maintenance management philosophy ensures the economical use of all available shipboard resources, such that interruptions of fleet mandated services are minimized. The cornerstone of this foundation is resources. Each shipboard maintenance plan is developed with consideration of available resources, such as manning; the capabilities of the resources, i.e. professional USCG licensed engineers; and tools. To minimize interruption of services using limited resources requires the acceptance of risk. How this risk is assigned and the level of maintenance effort associated with the different degrees of risk form the basis of the MSC maintenance development methodology. T h e MSC maintenance policy uses Reliability Centered Maintenance principles as the foundation for risk assessment.

1.2. Shipboard Automated Maintenance Management (SAMM) System. MSC has implemented the SAMM system to increase MSC ships’ operational readiness, support lifecycle management, and to reduce equipment maintenance costs. The various modules which make up SAMM fulfill the following functions: Preventive Maintenance, Predictive Maintenance, Availability Work Package Management and Condition Monitoring. On the shipboard side, SAMM schedules and tracks periodic machinery maintenance and testing as determined by MSC, United States Coast Guard (USCG), American Bureau of Shipping (ABS), and original equipment manufacturers. In a continuing effort to increase operational readiness, equipment performance, and to reduce vessel maintenance costs, MSC has implemented elements of a computerized machinery condition monitoring program which is embodied in the MSC SAMM System.

The shore side SAMM System functions to increase the effectiveness of ship inspection results tracking, development of work items, execution of work packages, and development of maintenance plans. The SAMM system contains the tools necessary for engineering management and Port Engineering personnel to assess the material condition of equipment prior to an inspection or repair period.

2. SCOPE. The Engineering Directorate of Military Sealift Command (MSC) requires non-personal engineering services to administer its Engineering Maintenance Management Systems in order to continue support to the fleet in a cost effective manner. The Contractor shall provide non-personal engineering, technical, and system implementation and improvement services in the performance of investigative and design efforts relating to material readiness, preventive and predictive maintenance, and condition monitoring programs. The Government requires engineering and technical services to perform the following: Maintenance engineering services; condition based monitoring technology support services; and shipboard testing and inspection services.

2.1. Maintenance Engineering Services. Provide services for the support of Government’s maintenance management information systems, data, and hardware in both the shipboard and shoreside environment. Provide these services in all areas of the world where the Government has installed maintenance management information systems onboard Government ships and Government shoreside offices. Provide for the data collection for, installation of, and maintenance of new maintenance technology systems like Shipboard Automated Maintenance Management System (SAMM), Logbook, ShipsLog, VTL, PENG, SEAS, OAS, FAS, VAS, eConsole, Ship Inspection, OCI Web Tracker, SMS, RASP and iDEXTER.

2.1.1. American Bureau of Shipping (ABS) Preventive Maintenance Services. ABS has previously approved each of the existing shipboard SAMM systems as a planned maintenance system in accordance with the Guide for Survey Based on Preventive Maintenance Techniques (Attachment 08). The Contractor will be required to submit ship maintenance plans and condition monitoring baselines to ABS in accordance with ABS’s Guide for Survey Based on Preventive Maintenance Techniques for ships introduced to the MSC fleet.

2.1.2. SAMM System Data Entry, Installation and Sustainment Services. Provide services for SAMM system data entry and installation. SAMM system installation may require the installation of system hardware, software and data on shipboard and remote Local Area Networks (LAN), and training to operate and manage the system and hardware. System maintenance may require periodic or emergent ship visits to remedy software, hardware or data problems and to provide for ship’s crew training. System support maintenance may also require the maintenance of the software and data.

2.1.2.1. System Data Maintenance and Conversion. Convert existing legacy system databases to the required format for SAMM installation. The Contractor may be required to perform a complete analysis on machinery for a specific ship to complete maintenance definition requirements including PM, PdM, and Log Data using data from all sources available including Original Equipment Manufacturers (OEM) manuals, OEM Technical Bulletins, NAVSEA Technical Manuals, U.S. Navy’s Maintenance and Material Management (3M) system documentation, Reliability Centered Maintenance (RCM) analysis, and shipboard personnel.

2.1.2.1.1. Data Entry, Definition, and Association. Perform a machinery shipcheck of designated vessels in order to obtain all machinery data required to create or associate equipment planned, preventive, predictive maintenance, and log data definition in the SAMM systems. This machinery data may include, but is not limited to, the analysis, entry, and association of the data required for the following:

· Machinery to be monitored by PM, PdM, and Condition Monitoring (CM).

· Vibration data collection and analysis

· Used lube oil sample analysis

· Create PM and PdM actions which may include regulatory (USCG, ABS, etc.), operational and depot level maintenance requirements based on Reliability Centered Maintenance (RCM) principles.

· Preventive Maintenance (PM) narratives

· Predictive Maintenance (PdM) narratives

· Electronic engineering and deck logs

· Diesel engine combustion analysis

· Equipment configuration including nameplate and rating data

· USCG inspection maintenance

· ABS inspection requirements

· Machinery Control Console System (MCCS) parametric data acquisition

· Industrial based Preventive Maintenance Work Item Specifications and Estimates

· Import data for TRANSALTs

· Import of Lube Oil Analysis Data from MSC Lube Oil Analysis Contractor.

· Updating Reference Data for Port Engineering (PENG) System.

· Import of data for the PENG system.

· Developing and updating Test Plans for ship inspection

· Maintaining the SMART/SNAPSHOT report database.

· Define, review, and update Planned Maintenance Plans.

· Import of Fuel Oil Analysis Data from MSC Contractor Fuel Oil Lab.

· Define Energy Conservation data collected in the electronic log keeping system, including Navy Energy Usage Reporting System data.

· Develop special tests, expert system rules/templates, and condition monitoring requirements including Vibration Test Analysis Guide’s (VTAG) (Attachment 03).

· Data Collection. Collect data to complete the required data for the SAMM system. The Government will provide specific technical direction for data and hardware requirements for each system at the task order level. The following are typical of the specific requirements that are required for data collection (a ship check is typically required for data collection):

· Survey all machinery requiring PM or PdM development, compare machinery nameplate against MSC configuration database maintained by MSC configuration managers and submit equipment discrepancies to the Government.

· Survey all test points for used oil analysis extraction points

· Survey all vibration data points which may include installing vibration “quick connect” blocks and barcodes. Provide ABS Certified Condition Based approved capabilities to define vibration data points, test conditions and parameters as per Appendix 14 of Part 7 Rules for Survey After Construction for current and future versions.

· Survey machinery gauges for engineer’s electronic logbook.

· Survey and develop installation requirements for diesel engine combustion analysis data collector.

· Survey and develop MCCS data point definition for acquisition to support electronic log and data collection.

· Configure the iDEXTER or eConsole interface to the MCCS for data point acquisition and storage.

· Survey machinery for defining special tests, expert system rules/templates, condition monitoring requirements including Vibration Test Analysis Guide’s (VTAG) (Attachment 03).

2.1.2.2. System Installation. Install the SAMM system and database, and convert existing legacy system databases to the required format for SAMM installation.

2.1.2.2.1. Shipboard System Installation. Submit the system to the Government for review and approval. Upon approval by the Government, the Contractor will install the system on the ship’s LAN. As part of the system installation and training team, the Contractor, shall be an ABS Recognized Condition Monitoring Company and shall comply with procedures and conditions set forth in Appendix 14 of Part 7 Rules for Survey After Construction 2014 and future versions for vibration analysis to maintain existing and obtain new ABS Preventative Maintenance Program (PMP) notations. The following are typical of the specific requirements, which the Contractor may be required to perform:

· Troubleshoot installed computer equipment, operating systems, and software to ensure that the SAMM system installation is complete.

· After completing the physical installation of the software and data collection hardware, provide training to the Chief Engineer and designated crewmembers on the software, data collection hardware, and manuals. Maintain documentation on the completion and level of training provided to all MSC personnel.

· Provide a working SAMM software system, a listing of the equipment (sorted by system and description), two SAMM reference guides, a VTAG, SAMM system manuals, required hardware, and a printout in electronic format of the current maintenance schedule.

· Supply and install the current set of data collection devices including but not limited to the vibration data collector, lube oil analyzer, diesel engine combustion analyzer, and electronic log keeping PDA.

· Perform machinery and maintenance requirements review based on RCM principles. Update the database as required.

· Review all test points including used oil analysis extraction points and vibration data points

· Install vibration “quick connect” blocks and barcodes.

· Review machinery gauges for engineer’s electronic logbook requirements

2.1.2.2.2. Remote Shoreside System Installation. Submit the system to the Government for review and approval. Upon approval by the Government, the Contractor may be required to install the system into a shoreside environment. The Contractor shall have the ability to troubleshoot installed computer equipment, operating systems, and software to ensure that the remote shoreside SAMM system installation is complete. After completing the physical installation of the software and hardware, the Contractor will provide training to MSC Personnel. The Contractor will submit an as- installed copy of the SAMM system to the Contracting Officer Representative (COR).

2.1.2.3. System Sustainment. The Contractor will manage and administer installed versions of the shipboard maintenance management information systems. These systems include, but are not limited to: SAMM, PENG, Combustion Diesel Engine Analyzer (Doctor), iDEXTER, Logbook, ShipsLog, VTL, SEAS, OAS, FAS, VAS, eConsole, Ship Inspection, OCI Web Tracker, SMS, and RASP.

2.1.2.3.1. Shipboard Sustainment. Visit ships for the purpose of systems data review, troubleshooting, and training. Each visit is estimated to be for a period of three days. The personnel sent to the ship are required to have the ability and knowledge to maintain any or all of the installed maintenance systems software and data as determined on a task order basis. For each visit, the following are typical of the specific requirements which may be performed:

· Review the condition of all installed hardware including the vibration data collector, engine logbook data collector, transducer blocks, barcodes, and transducers.

· Review all systems documentation including VTAG’s, user guides, system documentation, and used oil analysis labels.

· Review the condition of the systems software and database(s) and correct any deficiencies found.

· Perform a site validation of installed ship’s machinery compared to equipment list for any new or replaced machinery. Report equipment changes to the Government via initiating a SAMM feedback.

· Provide troubleshooting for all hardware and software.

· Update software, databases or hardware

· Provide and document training to personnel in the use of systems software and hardware.

· Validate all PdM requirements and sampling points against the database.

· Provide and document machinery vibration baseline data collection training to shipboard personnel as defined in Appendix 14 of Part 7 Rules for Survey after Construction for current and future versions.

· Perform Backfit-RCM and/or RCM Maintenance Engineering analysis to determine the applicability and effectiveness of machinery maintenance.

· Provide helpdesk services for the SAMM System. The average change in help call submittals is 24% per month. Helpdesk services vary in nature from shipboard visits to phone calls or emails. Some help calls that require shipboard visits must be addressed as soon as possible to meet regulatory body and mission requirements.

2.1.2.3.2. Shoreside Sustainment. Perform data management to maintain, review, evaluate and respond to all shipboard or engineering administration requirements, and condition based data analysis. The data management that the Contractor may be required to perform may include, but is not limited to:

· Evaluating and responding to maintenance feedback comments on maintenance procedures based on RCM principles. (Attachment 05) The average change in feedback submittals is 10% per month. The average change per year in feedback submittals ranges from 0% to 24%.

· Defining maintenance requirements, procedures, frequencies or applicability.

· Maintaining ABS approval of each of the SAMM systems, as appropriate.

· Evaluating and responding to condition monitoring test results such as vibration spectra, used lube oil analysis results, or machinery performance data, etc.

· Provide machinery vibration data analysis as specified in Appendix 14 of Part 7 Rules for Survey after Construction current and future versions for vibration analysis.

· Reviewing and evaluating machinery repair requests.

· Reviewing and evaluating ship repair contractor condition reports in conjunction with condition monitoring data for reliability analysis.

· Reviewing and evaluating ship repair contracts and service order work items to identify and classify the maintenance to the proper machinery, failure mode, etc.

2.1.2.4. Maintenance Data Review and Analysis. Perform SAMM data management on data derived from both shipboard and shoreside systems and from Government personnel such as Port Engineers, Program Managers, Engineers, and Logistics staff. The data includes, but is not limited to: ship’s SAMM data, PENG data, Snapshot data, oil analysis data, vibration analysis data, feedback tracking data, overhaul schedules, and operation schedules. Government provided data may be provided in electronic format or as paper files. The electronic data provided may be transmitted via electronic mail, internet file transfer protocol or disk medium. The Contractor may be required to process, review and analyze the available data for the purpose of, but not limited to:

2.1.2.4.1. Benchmarking the Engineering Maintenance Management Systems against commercial and other Government maintenance management systems.

2.1.2.4.2. Determining the return on investment for Engineering Maintenance Management Systems.

2.1.2.4.3. Performing analyses to identify equipment on Government ships that have a high life cycle maintenance cost or low reliability and making recommendations to improve the reliability and reduce the maintenance cost for equipment identified.

2.1.2.4.4. Perform maintenance engineering analysis to determine the applicability and effectiveness of machinery maintenance through RCM principles.

2.1.2.4.5. Determining the most cost effect maintenance practice employed in the MSC fleet for specific equipment.

2.1.2.4.6. Responding to and modifying planned maintenance based on feedback comments (Attachment 06).

2.1.3. Condition Based Monitoring Technology Support. Develop, sustain and analyze the condition based monitoring technologies integrated into the SAMM system ashore and afloat.

2.1.3.1. Vibration Monitoring Support and Analysis. Analyze vibration monitoring data to accurately predict machinery failures. Review recommendations made by the SAMM shipboard Equipment Automated Diagnostic System (EADS) and provide recommendations based on the condition of the machine or the accuracy of the data collection. The Contractor may be required to process, review and analyze the available data for the purpose of, but not limited to:

2.1.3.1.1. Review vibration analysis data spectra and EADS analysis results. The average change in the number of vibration spectra test results that will require manual analysis is 84% per month and 47% per year. Expected variability will be further defined at the Task Order level.

2.1.3.1.2. Update the System Average Data, Machinery IDs (MIDs), Vibration Test Analysis Guide, and appropriate maintenance actions.

2.1.3.1.3. Identify any vibration software problems and provide support for developing and testing new software fixes and revising the system documentation.

2.1.3.1.4. Manage calibration of all installed vibration monitoring equipment, including transducers, vibration data collector, and precision reference.

2.1.3.1.5. Manage maintenance pool of data collector, transducers, cabling, bar code, transducer blocks, and connection boxes.

2.1.3.1.6. Manage the MSC EADS expert system rules to create new or modify existing rules to ensure the EADS automated results are accurate.

2.1.3.2. Used Lube Oil System Support and Analysis. Analyze used lube oil test results to accurately determine oil condition and predict machinery failures. Process, review and analyze the available data for the purpose of, but not limited to:

2.1.3.2.1. Identify any lube oil analysis system software problems, propose software upgrades required to improve its efficiency, and provide support for revising the system documentation.

2.1.3.2.2. Update and deliver electronic equipment registration files to the current oil analysis lab.

2.1.3.2.3. Troubleshoot lube oil analysis lab data submittal

2.1.3.2.4. Review oil sample testing, test slate completion, laboratory sample analysis, ferrographic report ordering and content.

2.1.3.2.5. Analyze the used oil test results from the laboratory reports for the purpose of determining oil replacement or equipment maintenance and prepare feedback messages to vessels and supporting commands with the analyst results. The average change the number of used lube oil test results that will require manual analysis is 19% per month and 5% per year. Expected variability will be further defined at the Task Order level.

2.1.3.2.6. Identify equipment groupings to facilitate creation of test variable alarms and then generate test variable alarms for all equipment where the data population is large enough.

2.1.3.2.7. Operate Shipboard Engineering Analysis System Oil Analysis System (SEAS OAS) for data maintenance, oil analysis, message preparation, reporting and secure file transfer.

2.1.3.2.8. Evaluate SEAS/OAS and propose software upgrades required to improve its efficiency.

2.1.3.2.9. Manage the MSC OAS expert system rules to create new or modify existing rules.

2.1.3.3. Diesel Engine Combustion System Support and Analysis. Analyze diesel engine combustion test data and to accurately predict machinery failures. Process, review and analyze the available data for the purpose of, but not limited to:

2.1.3.3.1. Review diesel engine combustion data.

2.1.3.3.2. Update the Diesel Engine Combustion Analyzer data as required.

2.1.3.3.3. Identify any diesel engine combustion software problems, propose software upgrades required to improve its efficiency, and provide support for revising the system documentation.

2.1.3.3.4. Manage calibration of all installed diesel engine combustion analyzer equipment, including transducers and diesel engine analyzers.

2.1.3.3.5. Manage maintenance pool of data collector, transducers, cabling, and magnetic pick-up.

2.1.3.4. Energy Conservation Support and Analysis. Analyze eConsole and iDEXTER collected data for reviewing energy conservation parameters, metrics, and trends. Process, review and analyze the available data for the purpose of, but not limited to:

2.1.3.4.1. Review energy conservation parameters and collected data to create new metrics, define new parameters, and review data output.

2.1.3.4.2. Manage all installed interface devices used to automate and collect data from shipboard MCCS’s and other devices.

2.1.4. Training Requirements. The Contractor may be required to develop, host, and conduct training courses at shoreside and shipboard sites. The training course may consist of instruction in any aspect of the MSC Engineering software or technical subject areas related to sections 2.2, 2.3 and 2.4. The Contractor may be required to provide all necessary equipment, hardware, software, and training documentation needed to perform training with the exception of Government furnished microcomputers and data collectors. MSC’s intent is to provide initial and annual refresher SAMM system usage training to all SAMM users via classroom, remote, and computer based training techniques. The Contractor may be required to provide certification that personnel have completed the course.

2.2. Engineering and Technical Services. Provide personnel, equipment and facilities to accomplish maintenance, material readiness and engineering system improvement services for both current and projected new construction, conversions and existing Government ships in the areas listed below.

2.2.1. Maintenance Engineering. Provide expertise in disciplines of maintenance engineering including PM/PdM, Condition Monitoring, Reliability Engineering, Knowledge Engineering, and RCM.

2.2.1.1. Preventive and Predictive Maintenance (PM / PdM) Engineering. Provide expertise in maintenance engineering including, but not limited to, the following areas:

2.2.1.1.1. Identify equipment requiring maintenance.

2.2.1.1.2. Develop PM/PdM maintenance procedures for operational, intermediate and depot level maintenance.

2.2.1.1.3. Develop PM/PdM schedules.

2.2.1.1.4. Evaluate applicability and effectiveness of maintenance actions.

2.2.1.1.5. Identify spare parts required to complete assigned maintenance.

2.2.1.1.6. Develop and evaluate feedback on maintenance procedures using RCM principles.

2.2.1.1.7. Train system users on maintenance program.

2.2.1.1.8. Provide man-hour estimates for maintenance actions.

2.2.1.1.9. Develop cost/benefit analysis of maintenance requirements, procedures and systems.

2.2.1.2. Maintenance Management Information Systems. Develop program management processes and procedures for the overall oversight of the maintenance management information systems. The Contractor may be required to also provide initial and refresher training of shipboard and shoreside personnel in the use of the maintenance information systems, hardware, and documentation as directed. This may include but is not limited to the following activities:

2.2.1.2.1. Development of maintenance feedback response procedures.

2.2.1.2.2. Development of database maintenance and testing procedures.

2.2.1.2.3. Development of methods for generating standard maintenance work items/packages.

2.2.1.2.4. Development of Casualty Report (CASREP), Voyage Repair Request

2.2.1.2.5. (VRR), Ships Force Work List (SFWL) tracking procedures.

2.2.1.2.6. Development of technical data management tracking procedures.

2.2.1.2.7. Microcomputer, hardware peripheral, and software installation and training.

2.2.1.2.8. Management system design and trade-off studies for system integration.

2.2.1.3. Condition Monitoring (CM) Engineering. The Contractor or by virtue of a Subcontractor shall be an ABS Recognized Condition Monitoring Company. Provide expertise related to CM programs for various analyses, including but not limited to the following: Lubricating Oil Analysis, Vibration Analysis, Diesel Engine Trending and Performance Analysis, Boiler Water Chemistry, Diesel Coolant Monitoring, Audio Gauging, Thermographic Analysis, Insulation Resistance, Shock Pulse Measurement Analysis, Motor Current Signature Analysis, Ultrasonic Analysis, Electric Surge Comparison Analysis, Performance Trending Analysis, and other Condition Monitoring Analysis. Also, analyze, evaluate, demonstrate, and integrate prototype condition monitoring systems. The Contractor required services may include, but are not limited to the list below.

2.2.1.3.1. Identify CM system requirements

2.2.1.3.2. Recommend CM procedures

2.2.1.3.3. Evaluate and test CM system performance

2.2.1.3.4. Install and maintain CM Systems

2.2.1.3.5. Train personnel on CM programs

2.2.1.4. Reliability Engineering. Use Reliability Centered Maintenance analysis to review equipment performance and failure rates in order to determine applicability and effectiveness of maintenance procedures and intervals in order to increase equipment reliability.

2.2.1.5. Knowledge Engineering. Model equipment diagnostics and system performance into expert and or neural systems using artificial intelligence such as rule based/frame based expert systems and/or neural networks.

2.2.2. HME (Hull, Mechanical and Electrical) Engineering. Perform studies, analysis, ship checks, troubleshooting and technical reports on HME systems. The Contractor’s expertise in analysis and troubleshooting may be required to include, but is not limited to, fluid and air systems analysis, main propulsion, auxiliary and deck machinery system analysis, power generating and control systems, structure, stability and cargo loading system analyses.

2.2.3. Root Cause Analysis (RCA). Conduct a RCA to investigate and determine all probable root cause(s) of any identified material or process problems and failures.

2.2.4. Marine, Mechanical, Electrical, and Electronic Engineering Systems. Develop detailed specifications for system applications and/or investigate available commercial products to assist the following types of engineering functions:

· Main propulsion system analysis/diagnostics - diesel, steam, and gas turbine

· Auxiliary systems analysis

· HVAC analysis

· Control and instrumentation systems analysis

· Monitoring systems analysis

· Deck machinery analysis

· Fuel systems analysis

· Lubrication systems analysis

· Other specialized marine engineering functions

2.2.5. Naval Architecture Management Systems. Develop detailed specifications for system applications and/or investigate available commercial products to assist the following types of engineering functions:

· Structural design and analysis

· Hydrodynamics, hydrostatics and stability

· Cargo handling systems

· Weights

· Other specialized naval architecture functions

2.2.6. Engineering Management Systems. Develop detailed specifications for system applications and/or investigate available commercial products to assist the following types of engineering functions:

· Develop standard maintenance work items/packages.

· Improve cost control/identification of maintenance costs.

· Develop and improve cost estimating and progress tracking procedures.

· Investigate regulatory body requirements.

· Investigate configuration changes and procedures.

· Convert technical drawings, manuals, and other data as required to populate MSC’s Engineering Management Systems databases

· Develop, evaluate, and implement technical data management practices and procedures.

· Perform installation of, training on, and follow-up on maintenance management systems.

· Other specialized maintenance functions.

2.2.7. Replenishment At Sea Planner (RASP) System. Maintain and support the expansion of the RASP system. RASP is a decision support tool developed for Military Sealift Command, in partnership with Naval Postgraduate School, that aids Combat Logistics Force (CLF) vessel schedulers in the planning, assessing and execution of various courses of action by CLF vessels to provide fuel, ammunition, and food to the Navy fleet. The Contractor may be required to perform the following technical functions:

· Respond to help calls that pertain to the use, data entry, development, and troubleshooting of the RASP systems.

· Collect, determine, and report RASP system modification suggestions and requests.

· Provide onsite (CONUS and OCONUS) and remote training of the use of the RASP system.

· Provide technical information and expertise that aids the successful software installation, troubleshooting, and/or updating of the RASP system.

· Manage SAMM data logs needed to determine the level of fuel savings associated with the RASP System.

· Develop the requirements for further integration of the SAMM data with RASP for managing Energy Conservation cost savings from the RASP System.

2.2.8. Records Management. Provide the MSC Engineering Directorate (N7) administrative support, data management support, and technical support for the engineering library including the MSC Safety Management System (SMS) and the MSC Virtual Technical Library system (VTL). The SMS system and VTL system are both electronic repository and document management systems. The SMS system manages all policies, procedures, and work instructions utilized to perform operations, maintenance, and repairs for all MSC vessels. The VTL manages technical manuals, drawings, engineering designs, engineering and technical references for all MSC vessels. The Contractor may be asked to perform the following tasks at MSC’s Technical Library located in Norfolk, VA; the Contractor’s facility; or onboard vessels (inport and underway):

2.2.8.1. Install, upgrade, maintain Records Management Systems to include hardware and software support.

2.2.8.2. Document reproduction services both paper and electronic (i.e. scanning, printing, and burning DVDs).

2.2.8.3. Technical Documentation updates(i.e. Tech Manual revisions and Drawing revisions)

2.2.8.4. Document distribution and maintenance of site collections at all sites afloat and ashore (i.e. MSC CEDC, MSC Vessels, and MSC Norfolk Library.

2.3. Shipboard Testing and Inspection Surveys. Provide technical management, administrative, technical services, and troubleshooting of equipment in connection with test and inspections onboard MSC ships. Obtain test documentation, provide test equipment/data collectors and research/retrieve applicable technical documentation. Conduct the shipboard test and inspections. The Contractor may be required to execute, but not limited to the following types of Inspection and Test Surveys:

· Vibration Analysis Surveys

· Thermographic Analysis Surveys

· Onboard Contract Inspection (OCI) Surveys

· Hull and Structural Survey

· Machinery Survey

Thermographic analysis surveys may include all electrical group controllers, power panels, lighting panels, switchboards and all thermal insulated surfaces, megger checks on all motors and generators, time vs. resistance, DiElectric Absorption Ratio (DAR) and Polarization Index (PI) test readings on all new or reconditioned motors and generators.

Machinery Surveys may include inspection and survey all piping, duct work, vents, foundations, deck plates, hangers, electrical power cabling and instrumentation and control wiring for integrity, deterioration and, when applicable, adequate preservation.

Testing of equipment may be required to include, but not be limited to vibration, ultrasonic, thermographic, electronic combustion analysis and other analysis as deemed appropriate by the Government. Equipment to be tested includes, but is not limited to boilers, turbines, pumps, condensers, heat exchangers, compressors, fans, electric motors and generators, diesel engines, capstans, winches, evaporators, pneumatic and electric control and instrumentation systems.

2.3.1. Test Plan Development and Maintenance. Perform the following for Test Plan development and Maintenance for MSC ships:

· Develop, execute, and maintain test plans for all equipment as directed.

· Validate and update the test plans during initial execution of a test or inspection for each ship

· Develop test procedures for each piece of equipment to demonstrate that it performs as designed, or identify any deviation from the design.

Test procedures for major propulsion and auxiliary equipment may be required to conform to either Society of Naval Architects and Marine Engineers (SNAME) codes or American Society of Mechanical Engineers (ASME) Performance Test Codes (PTC). All other equipment may be required to be tested in accordance with OEM’s recommendations.

When OEM’s recommendations do not address testing, the test procedure will be developed by the Contractor.

2.3.2. Engineering Testing and Analysis Services. Perform the following for test execution and data analysis on MSC ships:

· Schedule and develop an agenda to implement a test plan or inspection of each ship.

· Calibrate and install all necessary instrumentation and controls required to test each piece of equipment. The Contractor is required to maintain calibration documentation for all test equipment used for tests and inspections on MSC ships.

· Test the equipment at or near rated operating conditions.

· Lubrication Oil Analysis.

· Fuel Oil Analysis.

2.3.3. Test and Inspection Reports. Develop Test and Inspection Reports that contain the following:

· Results from executed test plans.

· All objective test data obtained during testing and inspection.

· Corresponding design data and conclusions as to the condition of the equipment.

· System or structure based on comparison of design data to actual data.

· Recommendations to correct any deficiencies.

· Machinery Efficiency Analysis Reports that calculate the efficiency of each major component in the main propulsion and auxiliary power cycles using the data obtained during equipment testing including overall plant efficiency.

3. SPECIFIC TASKS.

Specific tasks are defined as the major sub-paragraphs under paragraph 3 (Specific Tasks: 3.1, 3.2, 3.3, etc. through 3.11).

Vessel Support: Specific Tasks 3.1-3.11 is estimated but not limited to support the following MSC, US NAVY, US Army, US Army Corps, USCG, and NOAA Operated Ships:

3.1. Specific Task Management Support.

3.1.1. The requirements of this section are applicable to the management of all specific tasks.

3.1.2. Maintenance Systems Support. The Contractor may be required to provide Specific Task Management Support for the MSC Engineering Maintenance Management Systems. The Contractor may be required to perform the following:

3.1.2.1. Oversight and in depth analysis of the technical, schedule, and resources.

3.1.2.2. Collect, analyze, and document metrics to measure performance and identify areas requiring greater oversight or improvements in processes.

3.1.2.3. Attend meetings and conferences as requested by the COR.

3.1.2.4. Prepare and present system and application related briefings.

3.1.3. Project Management Plan (PMP): For all projects the Contractor may be required to provide a PMP. (i.e. SAMM Development for USNS Big Horn). The PMP should include all milestones, timeframes, resources (people), dependencies, deployment, communication matrix and Quality Assurance Plan (QAP). The QAP shall consist of procedures, metrics and remedial actions. The milestones in the PMP will be summarized in a baseline Gantt chart. All schedule changes shall be measured against the baseline Gantt chart. CDRL 1423-21 Project Management Plan (PMP)

3.1.3.1. The Contractor may be required to submit a PMP within ten (10) working days of initiation of a project.

3.1.3.2. The Government will review the PMP and provide comments within five (5) working days.

3.1.3.3. The Contractor may be required to incorporate/address the Governments comments and submit the final PMP within five (5) working days.

3.1.4. Quality Assurance Plan:

3.1.4.1. The Contractor may be required to submit a preliminary Quality Assurance Plan (QAP) for all specific tasks that describes the processes which will be in place to ensure the final product is free of errors. The QAP shall describe how the Contractor will ensure that the work performed will meet the requirements of the task(s). The QAP must address how the Contractor intends to implement quality control, quality assurance, and continuous process improvement. The QAP shall include as a minimum: Quality Metrics, Quality Checklist(s) and, Process Improvement Plan; Quality Baseline. The Contractor may be required to retain documentation generated as a result of the QAP to facilitate audits by the COR.

3.1.5. Process Management Plan: The process document may be required to include identification of the process lead, all additional roles, the detailed process activities to include quality assurance and sustainment. (i.e. helpdesk support process).

3.1.6. Weekly Conference Calls. The Contractor may be required to schedule Weekly Meetings with the COR. The COR can elect to conduct meetings in person or electronically and the frequency. The meeting may be required to include subcontractors as needed, discuss work conducted since the last meeting and expected work to be conducted in the next reporting period, and any areas of concern. The Contractor may be required to provide meeting minutes as defined in CDRL 1423-11 Meeting Minutes.

3.1.7. Trip Reports. The Contractor may be required to provide Trip Reports for all travel (shipcheck, installation, and training, etc). The Trip Reports shall be in the format as defined in CDRL 1423-19 Trip Report.

3.1.8. Monthly Report. The Contractor may be required to provide a Monthly Report that outlines the progress for each of the Specific Tasks. CDRL 1423-15 Monthly Report

3.1.9. Invoice Reporting. Reports shall be created to submit with the invoice packages reference CDRL 1423-33 Invoice Report.

3.1.10. Monthly Management Meeting. The Contractor may be required to schedule Monthly Meetings with the COR in person to discuss the Monthly Report. At minimum, Program Manager(s) and Assistant Program Manager(s) may be required to attend these meetings. Contractor may be required to provide meeting minutes as defined in CDRL 1423-11 Meeting Minutes.

3.1.11. Action Item Tracking. The Contractor may be required to maintain a consolidated list of actions items, with the exception of help calls or feedback, and enter all action items into the SAMM Task Manager and record the task identification number in the action items tracking list. When an action item is the responsibility of the government, the Contractor may be required to submit a task request via the SAMM Task Manager module. CDRL 1423-35 Action Item Report

3.2. Helpdesk Support:

3.2.1. The Contractor may be required to coordinate with the MSC helpdesk to receive, triage, track and document progress of all help calls within the MSC helpdesk software in support of the MSC Engineering systems both ashore and shipboard. The Contractor may be required to indicate which help calls required a ship visit and which calls did not require a ship visit.

3.2.2. The Contractor may be required to provide on-call helpdesk support to assess the urgency of help calls that are received after normal business hours. The Contractor may be required to provide immediate direction to the submitter for all cases where the problem affects day to day operations and as directed by the COR.

3.2.3. The Contractor may be required to triage each help call and respond to the submitter within twenty- four (24) hours with an initial plan to correct the help call.

3.2.4. The Contractor may be required to track to conclusion all helpdesk calls. Conclusion may be required to occur within 30 calendar days of receipt, and may be required to include confirmation that the problem defined in the help call was corrected, with the exception to help calls containing recommendations for software updates.

3.2.5. The Contractor may be required to provide a status report each week for all open help calls. The Contractor may be required to provide an explanation for all help calls open for more than 29 days, the plan for resolution, an estimated date of closure, and how it will be addressed as part of their quality assurance process. CDRL 1423-37 Help Call Weekly Report

3.2.6. The Contractor may be required to review all assigned help calls to determine if the requirement or issue reported requires updating of the SAMM software to resolve. The Contractor may be required to investigate record and track to completion all software change request reported via the MSC Global Service Desk in the Software Update Tracker. CDRL 1423-12 Software Update Tracker Report

3.2.7. Approximately 1219 help calls are received each year.

3.3. Training Support:

3.3.1. Training Materials, Documentation and SAMM Learning Management System Support

3.3.1.1. The Contractor may be required to host and maintain an online course registration and attendee record management solution. The Contractor may be required to maintain a log of all training events to include at minimum the date of the training, the instructor name, the course contents, the students registered, the students in attendance, and student contact information. Training events for each month may be required to be incorporated into a monthly training report provided to the COR. CDRL 1423-18 Training Documentation

3.3.1.2. The Contractor may be required to develop and maintain materials to conduct training, to include training simulation equipment, quick reference guides, help manuals, instructor training guides, lesson plans, syllabi, handouts, student assessments and student course reviews. CDRL 1423-18 Training Documentation

3.3.1.3. For each software update and as directed by the COR, the Contractor may be required to create training material and/or update existing training material for all MSC Maintenance Management Systems as required in CDRL 1423-18 Training Documentation.

3.3.1.4. The Contractor may be required to create and maintain interactive training content for deployment via the SAMM training module for all SAMM Modules. All interactive training may be required to be SCORM compliant.

3.3.1.5. The Contractor may be required to provide web hosted collaboration and training services to ensure efficient use of resources to train shipboard and shore side personnel located remotely as directed by the COR.

3.3.2. Contractor Hosted Classroom Training.

3.3.2.1. The Contractor may be required to maintain a training facility to host training sessions and training hardware for up to 40 attendees. Each training attendee may be required to be provided a training workstation during training classes.

3.3.2.2. For estimating purposes, the Contractor may be required to plan on providing 1,000 total classroom training hours per year for the below training classes in the Norfolk, VA area:

3.3.2.2.1. Afloat SAMM training for Senior Engineers

3.3.2.2.2. Afloat SAMM training for Junior Engineers

3.3.2.2.3. Shore side SAMM & PENG Training

3.3.2.2.4. Afloat SAMM training for Deck Officers

3.3.2.2.5. Engineering Division Training

3.3.2.3. The Contractor may be required to provide updated CMEO training materials within 30 calendar days of MSC’s acceptance of a SAMM software update.

3.3.3. On-site Training at Government Facilities

3.3.3.1. The Contractor may be required to provide training support, including training materials and hardware, for training at MSC office locations around the world. For estimating purposes, the Contractor may be required to plan on providing classroom style training classes each year on site at MSC facilities around the world.

3.3.3.2. The content of the training will be within the scope of the training synopsis. The specifics of the training class will be directed by COR. (Attachment 07)

3.3.4. On-site Training at MSC Contractor Facilities

3.3.4.1. The Contractor may be required to provide training materials and hardware to support up to 15 students per training session hosted at the facilities of another MSC contractor. Close to 50% of MSC's government owned vessels are contractor operated. The contract operator's shore side staff requires training and MSC sometimes deems it more cost effective to request the trainers to travel to provide training at another contractor's facility. For estimating purposes, the Contractor may be required to plan on providing training sessions at the other MSC contractor’s facilities when directed by the COR.

3.3.4.2. The content of the training will be within the scope of the training synopsis. The specific training requirements for each session shall be as directed by the COR.

3.3.5. On-site Training at Repair Facilities in support of MSC Ship Availabilities

3.3.5.1. The Contractor may be required to provide materials to support the training of MSC ship availability management personnel after the installation of the SAMM and PENG Software at the ship repair facility. The Contractor may be required to plan on providing web based training support for approximately 75 availabilities each year.

3.3.5.2. The content of the training will be within the scope of the training synopsis. The specific training requirements for each session shall be as directed by the COR.

3.3.6. Shipboard crew training

3.3.6.1. As part of each ship visit, the Contractor personnel may be required to be prepared to provide training and materials to shipboard personnel in all aspects of the SAMM system.

3.4. SAMM System Feedback Support:

3.4.1. Data Management. The Contractor may be required to manage the Shipboard Automated Maintenance Management System (SAMM) data which is installed onboard MSC vessels and ashore installations used in support of MSC vessels by ashore personnel. This data management will be performed in accordance with the latest version of Attachment 06. The data management may be required to consist of the following:

3.4.1.1. Performing initial SAMM feedback request reviews to determine the course of action. The Contractor may be required to submit all software or hardware issues as a help call to the MSC Global Service Desk.

3.4.1.2. Conducting research for SAMM feedback using MSC policy and Reliability Centered Maintenance principles to formulate a feedback proposal. The Contractor may be required to provide a feedback proposal to the COR within 30 calendar days of the feedback origination date for MSC approval.

3.4.1.3. Submitting feedback proposals to MSC for approval. CDRL 1423- 22 SAMM Feedback Proposal. Any changes that cannot be executed via SAMM (i.e. SQL scripts) must have an approved feedback defining the method of execution. As part of the feedback proposal, the Contractor may be required to incorporate any new or updated technical documents in to SAMM and as directed by the COR.

3.4.1.4. Notifying ships of upcoming MSC approved maintenance changes prior to implementation.

3.4.1.5. Implementing MSC approved maintenance changes using the SAMM system.

3.4.1.6. Feedback Turnaround Time. An estimated 7484 Feedbacks will be entered per year based on historical data.