Salient Characteristics and Installation Criteria.docx

VISN 19 ScriptPro Pharmacy Endpoints Windows 11 Upgrade Installation Criteria and Technical Specifications

I. Background:

The Veterans Integrated Service Network (VISN) 19 is currently utilizing the ScriptPro Pharmacy Management system at all outpatient pharmacy locations. The current system is running on Windows 10, which is no longer supported by Microsoft as of October 2025. Scriptpro USA Inc. holds proprietary rights to software, upgrades, and component equipment to be used with its pharmacy dispensing automation. VISN 19 is requesting the purchase of a Windows 11 upgrade and workstation hardware replacement for the Scriptpro pharmacy endpoints. The purchase, installation, and upgrade of these components can only be completed through Scriptpro due to the proprietary nature of the request, as well as the need to maintain integrity, safety, and accuracy of the systems in accordance with manufacturer specifications.

This requirement is needed for all eight main sites in VISN 19: VA Eastern Colorado Health Care System (ECH), VA Salt Lake City Health Care System (SLC), VA Oklahoma City Health Care System (OKL), VA Eastern Oklahoma VA Health Care System (MUS), VA Montana Health Care System (FHM), VA Western Colorado Health Care System (GRJ), Cheyenne VA Medical Center (CHY), and Sheridan VA Medical Center (SHE).

This upgrade will include installation of internal computer components so we can upgrade to a newer operating system and includes complete replacement of some computers and printers. The new workstations are smaller and will reduce the footprint size required in the pharmacy work areas. The endpoints that will be upgraded include noticeboards, kiosks, and robot internal computers. The endpoints that will be replaced are the workstations and printers. The offers must include all hardware, software, and labor to fully implement the requirements in this document. All necessary software including third party software must be provided to implement this system on VA virtual environment (i.e., MS SQL, MS Server OS, java, etc.).

Table 1 – Location 8 main sites and clinics

II. General Conditions:

A. General Operation:

1. Vendor shall provide an electronic copy of user/training manual and service manual

2. Vendor shall be in compliance with VA network security regulation according to VA Directive 6500 and 6550.

B. Documents and Specifications:

Vendor shall provide a completed VA Pre-procurement assessment 6550 Appendix A form.

C. Definitions:

1. Acceptance Signature – COR or VA designee signature; indicates COR accepts work status as stated in SOW

2. ADT – Admissions, Discharges, and Transfers

3. CO – Contracting Officer

4. COR – Contracting Officer's Representative

5. CPMP – Contractor Project Management Plan

6. EHR – Electronic Health Record

7. ESR – Engineering Service Record/Report

8. FSE – Field Service Engineer

9. HCS – Health Care System

10. HL7 – Health Level 7 Standard

11. LDAP – Lightweight Directory Access Protocol

12. MDIA – Medical Device Isolation Architecture

13. NIC – Network Interface Controller

14. OEM – Original Equipment Manufacturer

15. OI&T – Office of Information and Technology

16. PHI – Protected Health Information

17. PIV – Personal Identification Verification

18. PMP – Project Management Plan

19. TRM – Technical Reference Model

20. VA – Department of Veterans Affairs

21. VAMC – Department of Veterans Affairs Medical Center

22. VHA – Veterans Health Administration

23. VISN – Veterans Integrated Service Network

24. VistA – Veterans Health Information Systems and Technology Architecture

25. VPN – Virtual Private Network

26. V&V – Verification & Validation

D. Check in and check out requirements: The vendor shall be required to report to Biomedical Engineering to check in. This check-in is mandatory. When the service is completed, the FSE shall document services rendered on a legible Service Report(s). The FSE shall be required to log out with Biomedical Engineering and submit the Service report(s) to the COR and Chief of Biomedical Engineering (or their representative). ALL service reports shall be submitted to the Chief of Biomedical Engineering or their representative for their “acceptance signature” and COR for an "authorization signature". If the COR is unavailable, a signed, authorized copy of the service report will be sent to the COR after the work can be reviewed (if requested or noted on the service report). Service report shall describe the work that was completed and list parts that were installed or replaced. A copy of the service report shall be signed and left with a representative of Biomedical Engineering prior to the departure of the service person.

E. Competency of personnel: All work shall be performed by an OEM certified field service engineer. All work performed shall be in accordance with commercial practices and the equipment manufacturer’s specifications.

F. Acceptance of work: Completion of all work is subject to the approval of the Biomedical Engineering personnel. When the work is deemed satisfactory and documentation is provided, representatives of Biomedical Engineering will indicate their approval on the Contractor’s service sheets prior to the Contractor’s departure.

G. Condition of equipment: The Contractor accepts responsibility for the equipment in "as is" condition. Failure to inspect the equipment prior to contract award will not relieve the Contractor from performance of the requirements of this contract.

H. Payment: - Invoices will be paid in arrears. Invoices MUST INCLUDE, at a minimum, the following information: Contract No., Purchase Order No., and itemized cost.

I. Hours of Coverage:

1. Standard business hours are Monday through Friday from 8:00 am to 4:30 pm local time, excluding holidays.

2. Federal Holidays observed by the VAMC can be found at this website Federal Holidays (opm.gov)

III. Functional and technical specifications:

The contractor shall provide all resources necessary to accomplish the deliverables as described in this statement of work (SOW), except as otherwise specified.

The contractor shall install and configure endpoints with Windows 11 operating system or newer. The operating system must be currently supported by Microsoft. The operating system must NOT be end of life within two years of installation without further documentation from the manufacturer that they have extended support from Microsoft on that operating system for the automation system being procured.

The contractor shall install and configure endpoints according to OEM specifications by OEM certified FSE, with custom input on configuration by the sites.

The contractor shall migrate all data from current Pharmacy Automation system to the new system being implemented at the site.

The contractor shall integrate with Vista/CPRS and verify connections.

The contractor shall verify functionality of the system as per OEM specifications from client workstations. End to End testing shall be completed.

The installation and configuration of system must be completed by OEM FSE.

The contractor shall provide all necessary labor, management, supervision, technical skills, quality control, materials, parts, tools, transportation, and equipment to complete upgrade, installation, replacement, and validation of the Scriptpro system as described below broken down by site:

A. VA Eastern Colorado Health Care System (ECH):

For ECH the contractor shall complete endpoint operating system upgrades and replacements that will include the following:

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B. VA Salt Lake City Health Care System (SLC):

For SLC the contractor shall complete endpoint operating system upgrades and replacements that will include the following:

Win 11 OS Upgrade Client Upgrade: SP Datapoint, Notice Board, Kiosk with existing i5c6 CPU compatible Bios and Solid State Drives (SSD) remote upgrade to Window 11

Win 11 OS Upgrade-Installation SP Datapoint, Notice Board, Kiosk with i5c6 CPU Win 11 OS Upgrade-Installation

C. VA Oklahoma City Health Care System (OKL):

For OKL the contractor shall complete endpoint operating system upgrades and replacements that will include the following:

D. VA Eastern Oklahoma VA Health Care System (MUS):

For MUS the contractor shall complete endpoint operating system upgrades and replacements that will include the following:

E. VA Montana Health Care System (FHM):

For FHM the contractor shall complete endpoint operating system upgrades and replacements that will include the following:

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Win 11 OS Upgrade Client Upgrade: SP Datapoint, Notice Board, Kiosk with existing i5c6 CPU compatible Bios and Solid State Drives (SSD) remote upgrade to Window 11

Win 11 OS Upgrade-Installation SP Datapoint, Notice Board, Kiosk with i5c6 CPU Win 11 OS Upgrade-Installation

support terminated, includes; (1) ScriptPro Inventory Management Module, (1) Workflow Management System Software, (13) SP Datapoint, (7) SP Printer

Win 11 OS Upgrade Client Upgrade: SP Datapoint, Notice Board, Kiosk with existing i5c6 CPU compatible Bios and Solid State Drives (SSD) remote upgrade to Window 11

Win 11 OS Upgrade-Installation SP Datapoint, Notice Board, Kiosk with i5c6 CPU Win 11 OS Upgrade-Installation

F. VA Western Colorado Health Care System (GRJ):

For GRJ the contractor shall complete endpoint operating system upgrades and replacements that will include the following:

G. Cheyenne VA Medical Center (CHY):

The system at CHY is currently under a lease and the facility would like to continue with a lease agreement with Scriptpro. The contractor shall complete endpoint operating system upgrades and replacements that will include the following:

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