S26-0394_Vendor_Letter.pdf

This is a vendor letter from ZOLL Medical Corporation regarding service and support policies for its medical devices, related to a sole source procurement by the Orlando Fire Department in Florida. The Orlando Fire Department is requesting an X-Series Defibrillator/Monitor Worry-Free Service Plan for existing equipment through Sole Source Number S26-0394, with a due date of Friday, April 17, 2026 at 5:00 p.m. Eastern Time. The procurement notice was posted on Friday, April 10, 2026 and will remain active for seven calendar days. Interested suppliers who believe they are capable of providing equivalent products or services must submit product information, statements of qualifications, and capabilities to the Purchasing Agent, Tracie Brown, by email at tracie.brown@orlando.gov no later than the specified due date and time.

ZOLL Medical Corporation has been identified as the exclusive source for this product and service offering. The vendor letter emphasizes that ZOLL maintains strict quality and safety standards for its life-saving medical devices and does not authorize unauthorized third parties to perform preventive maintenance and repair services on its EMS and Hospital devices. The company maintains this policy to protect product integrity and warranty coverage, as use of unauthorized services would void the manufacturer's warranty. All service and support operations are conducted through ZOLL's designated Depot Repair Centers staffed by highly skilled, trained professionals with expertise in electronics, product application, and process quality control.