S24-0193_Vendor_Letter.pdf
PDF 85 KB Posted
- Solicitation number
- S24-0193
- Issued by
- Orange County, Orlando City, Florida
About this file
This document is a Sole Source Statement submitted by Acta Solutions Inc. to the City of Orlando, Florida on February 27, 2024, regarding their proprietary Acta Mustang™ software solution. The document outlines a sole source procurement for a customer service streamlining software specifically designed for the City of Orlando's Permit Office, which receives hundreds of daily inquiries. The software functions as an Outlook email system add-on, enabling staff to generate consistent, personalized responses quickly and track customer service interactions. The sole source opportunity is numbered S24-0193 and has a response deadline of March 7, 2024 at 5:00 pm.
Acta Solutions, based in Durham, NC, and certified as a Historically Underutilized Business, claims to be the only vendor offering this type of solution with unique capabilities to integrate into Outlook, track customer interactions, and streamline email and phone responses. The company emphasizes that their software is relatively new, focuses on local government needs, and provides no comparable alternatives in the market. The software aims to improve staff efficiency by reducing repetitive typing, ensuring consistent communication, and allowing quick modifications to reflect changes in policy or procedures.
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Other files
| File | Type | Posted |
|---|---|---|
| Acta_Solutions_Acta_Mustang_Customer_Service_Software.pdf |
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Text version
Acta Solutions Inc. Sole Source Statement Submitted on: 2/27/24
Submitted to: City of Orlando, FL
Acta Solutions Inc. is the sole source provider of our proprietary Acta Mustang™ software solution.
Since we developed the proprietary software, Acta Solutions is the sole manufacturer and sole distributor of the Acta Mustang™ product. Our customer service streamlining software allows staff to provide customers with fast, consistent, personalizable, and trackable customer service information to the City of Orlando, FL.
Acta Mustang™ is a customer service tool that functions as an add-on to your standard Outlook email system. The Permit Office for the City of Orlando, FL receives hundreds of inquiries every day by phone and email, and the staff responsible for handling those inquiries are also responsible for distributing, reviewing, and issuing permits throughout the City.
Rather than spending valuable time typing the same email to dozens of customers, Acta’s auto-generated responses help save time by allowing staff to click a few buttons to answer specific customer questions. The add-on also ensures that the staff responses are consistent, no matter who answers the inquiry, and improves the clarity of the responses by including necessary information in each one, which can be modified to adapt to changes in policy, procedure, or practice.
Acta Solutions is based in Durham, NC, and is a North Carolina certified Historically Underutilized Business. The Acta Mustang™ solution is relatively new on the market, focuses on local government needs, and is unique in the offerings and services provided. There are no other vendors that offer a solution similar to Acta Mustang™’s capabilities, specifically the ability to integrate into the Outlook system, track customer service interactions, streamline email and phone responses, and ensure staff consistency in customer service.
File details come from the government source that posted it. Updated .