Acta_Solutions_Acta_Mustang_Customer_Service_Software.pdf
PDF 102 KB Posted
- Solicitation number
- S24-0193
- Issued by
- Orange County, Orlando City, Florida
About this file
This document is a Notice of Intent to Award Sole Source (SS) from the City of Orlando Procurement and Contracts Division, specifically related to solicitation S24-0193 for Acta Solutions' Acta Mustang Customer Service Software. The notice, dated Friday, March 1, 2024, indicates the city's intent to award a contract to Acta Solutions, Inc. for a customer service tool that includes an Outlook email add-in, Knowledge Base Manager, and data analytics capabilities. The sole source opportunity is open for seven calendar days, with a response deadline of Thursday, March 7, 2024 at 5:00 pm, during which alternative suppliers can submit product information, qualifications, and capabilities to the designated Procurement Agent, Lindsey Hladik.
The document explicitly states that Acta Solutions has been identified as the exclusive source for this product/service, and any potential alternative suppliers are invited to demonstrate their capability of providing a comparable solution. The procurement process allows for potential competitors to challenge the sole source designation by submitting qualifying information via email to lindsey.hladik@orlando.gov within the specified seven-day period. The contact information for follow-up includes Lindsey Hladik, Procurement Agent II, who can be reached at the provided email address or phone number (407) 246-2332 within the Procurement and Contracts Division.
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Other files
| File | Type | Posted |
|---|---|---|
| S24-0193_Vendor_Letter.pdf |
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Text version
Mayor Chief Procurement Officer Buddy Dyer David Billingsley, CPSM, C.P.M.
NOTICE OF INTENT TO AWARD SOLE SOURCE (SS)
S24-0193
ACTA SOLUTIONS ACTA MUSTANG CUSTOMER SERVICE
SOFTWARE
The City of Orlando Procurement and Contracts Division has implemented an electronic bidding system to streamline solicitation responses.
CITY OF ORLANDO PROCUREMENT AND CONTRACTS SITE
https://www.orlando.gov/Our-Government/Departments-Offices/OBFS/Procurement
Acta Solutions Acta Mustang Customer Service Software - S24-0193
1. NOTICE OF INTENT TO AWARD SOLE SOURCE
1.1. Summary
Date: Friday, March 1, 2024
Supplier: Acta Solutions, Inc.
Description: Customer Service tool including Outlook email add-in, Knowledge Base
Manager, and data analytics.
Sole Source Number: S24-0193
Due Date: Thursday, March 7, 2024 at 5:00 pm
To date, the above listed supplier has been identified as the exclusive source for this product/service. Notice is hereby provided that the above product/service may be a sole source.
Any supplier that believes they are capable of providing the same type of product/service should submit product information, statement of qualifications, and/or capabilities, as applicable, to the below listed Purchasing Agent via email by the due date.
This posting will remain active for seven (7) calendar days. The Purchasing Agent must be notified within this seven-day period.
1.2. Contact Information
Lindsey Hladik
Procurement Agent II
Email: lindsey.hladik@orlando.gov
Phone: (407) 246-2332
Department:
Procurement and Contracts Division mailto:lindsey.hladik@orlando.gov tel:(407)246-2332
Title: Acta Solutions Acta Mustang Customer Service Software - S24-0193
2. Vendor Questionnaire
2.1. Please confirm the below:*
Suppliers that believe they are capable of providing the same type of product/service should notify the listed Purchasing Agent via email by the due date.
☐ Please confirm
*Response required
File details come from the government source that posted it. Updated .