S02 Attachment 1 - Quality Assurance Surveillance Plan Boots on the Ground.docx

This is a Quality Assurance Surveillance Plan (QASP) document that outlines the performance monitoring and evaluation framework for the Boots on the Ground Services contract supporting the Community Program for Improved Veterans Healthcare (CPIVH) within the VA's Veterans Health Administration (VHA) in Veterans Integrated Service Network 21 (VISN 21).

The QASP establishes performance metrics and surveillance methods to monitor contractor compliance with contract requirements related to outreach, needs assessment, and resource connection services for Veterans across Hawaii, the continental U.S., and U.S.-Affiliated Pacific Islands. The plan details quality standards, performance indicators, inspection and acceptance procedures, and remedies for contractor non-performance. It defines the Government's surveillance approach, including inspection frequency, performance measurement methodologies, and documentation requirements to ensure the contractor effectively executes authorized representative duties on behalf of CPIVH. The QASP incorporates performance thresholds, acceptable quality levels, and procedures for identifying and addressing deficiencies in service delivery. The document serves as the mechanism through which the VA will evaluate contractor performance throughout the contract period and determine whether services meet established quality standards and contractual obligations.