S02 36C25926Q0822.pdf
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- Attached to
- UPDATED Neuromonitoring Services - SLC VAMC Federal contract opportunity
- Solicitation number
- 36C25926Q0822
About this file
This is a Request for Quotation (RFQ) for intraoperative neurophysiologic monitoring (IONM) services at the Salt Lake City Department of Veterans Affairs Medical Center.
The Salt Lake City VA Medical Center seeks an SDVOSB (Service-Disabled Veteran-Owned Small Business) contractor to provide onsite IONM services including certified technicians, equipment, instrumentation, and disposable accessories. The requirement covers both normal business hours (Monday-Friday, 8:00 AM–5:30 PM) and after-hours/weekend coverage with on-call technician response within 45 minutes. Services include monitoring during spine surgery, neurosurgery, interventional neuroradiology, cardiothoracic surgery, vascular surgery, general orthopedic surgery, and otolaryngology procedures. The estimated caseload is 4–6 patients monthly. The base performance period runs September 22, 2026, through August 31, 2027, with four one-year options available. Pricing is firm fixed-price with line items for scheduled monitoring cases (70 per year), IONM equipment (75 cases), stimulating probes (75 cases), and call-back services (5 cases). Quotations are due September 18, 2026, by 4:00 PM Mountain Time via email, with questions due by September 14, 2026. The acquisition is set aside 100% for certified SDVOSBs with a $10 million NAICS size standard (621399). The Contracting Officer is located at the Department of Veterans Affairs Network Contracting Office NCO 19 in Greenwood Village, Colorado. All contractor personnel must obtain board certification through the American Board of Registration of Electroencephalographic and Evoked Potential Technologists, comply with extensive VA credentialing and privileging requirements, maintain current medical licenses and immunizations, complete mandatory federal and VA-specific training, and demonstrate compliance with security, privacy, and IT requirements including HIPAA and data breach notification protocols.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment 5-Wage Determination No 15-5489.pdf | ||
| 36C25926Q0822 0001.pdf | ||
| Attachment 3-Contractor immigration certification.pdf | ||
| Attachment 4-Organizational Conflict of Interest.pdf | ||
| Attachment 1-Quality Assurance Surveillance Plan QASP.pdf | ||
| Attachment 2-Contractors Rules of Behavior.pdf |
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PAGE 1 OF 1. REQUISITION NO.
2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE
a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL
TIME
9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:
SMALL BUSINESS
HUBZONE SMALL
BUSINESS
SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
WOMEN-OWNED SMALL BUSINESS
(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED
SMALL BUSINESS PROGRAM
EDWOSB
8(A)
NAICS:
SIZE STANDARD:
11. DELIVERY FOR FOB DESTINA-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
12. DISCOUNT TERMS
13a. THIS CONTRACT IS A
RATED ORDER UNDER
DPAS (15 CFR 700)
13b. RATING
14. METHOD OF SOLICITATION
RFQ IFB RFP
15. DELIVER TO CODE 16. ADMINISTERED BY CODE
17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE
TELEPHONE NO. UEI: EFT:
PHONE: FAX:
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER
18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED
SEE ADDENDUM
19. 20. 21. 22. 23. 24.
ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT
(Use Reverse and/or Attach Additional Sheets as Necessary)
25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)
27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.
27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED
28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:
30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)
30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED
AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)
PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212
7. FOR SOLICITATION
INFORMATION CALL:
STANDARD FORM 1449
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30
36C25926Q0822 09-10-2026
Haylee Schrick-Ange, Contract Specialist 09-18-2026
4PM MDT
36C259 Department of Veterans Affairs Network Contracting Office
NCO 19
6162 South Willow Drive, Suite 300 Greenwood Village CO 80111
X 100
X
621399
$10 Million
N/A
X
Department of Veterans Affairs Salt Lake City Department of Veterans Affairs Medical Center 500 Foothill Blvd Salt Lake City CO 84148
36C259
Department of Veterans Affairs Network Contracting Office
NCO 19
6162 South Willow Drive, Suite 300 Greenwood Village CO 80111
INVOICES SUBMITTED ELECTRONICALLY
Tungsten Support Financial Service Center
1-877-489-6135
See CONTINUATION Page
Salt Lake City Veterans Affairs Medical Center Onsite Neuromonitoring services accordance with the Performance Work Statement (PWS).
***THIS IS A NEW REQUIREMENT***
Questions pertaining this RFQ are due on September 14, 2026 by 2:00 p.m., Mountain Time, to Haylee Schrick-Ange via email only at Haylee.schrick-ange@va.gov. Telephone questions are not accepted.
Proposals pertaining to this RFQ are due on September 18, 2026 b by 4:00 p.m., Mountain Time. Proposals shall be submitted to Haylee Schrick-Ange via email only at Haylee.schrick-ange@va.gov.
See CONTINUATION Page
X X
X 1
Claudia Coria https://www.tungstenautomation.com/ mailto:Haylee.schrick-ange@va.gov.
mailto:Haylee.schrick-ange@va.gov.
36C25926Q0822
Table of Contents
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 CONTRACT ADMINISTRATION DATA
B.2 PRICE/COST SCHEDULE
B.3 PERFORMANCE WORK STATEMENT
B.4 IT CONTRACT SECURITY
SECTION C - CONTRACT CLAUSES
C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS
AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION)
C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)
C.3 CL 120 SUPPLEMENTAL INSURANCE REQUIREMENTS
C.4 52.216-24 LIMITATION OF GOVERNMENT LIABILITY (APR 1984)
C.5 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)
C.6 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)
C.7 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS
(DEVIATION APR 2026)
C.8 52.252-6 AUTHORIZED DEVIATIONS IN CLAUSES (NOV 2020)
C.9 VAAR 852.204-72 PERSONNEL VETTING AND CREDENTIALING (DEVIATION)
(MAR 2026)
C.10 VAAR 852.211-76 LIQUIDATED DAMAGES - REIMBURSEMENT FOR DATA
BREACH COSTS (FEB 2023)
C.11 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED
SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN
2023) (DEVIATION)
C.12 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—
CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)
(DEVIATION)
C.13 VAAR 852.222-71 COMPLIANCE WITH EXECUTIVE ORDER 13899
(DEVIATION)(APR 2025)
SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS
SECTION E - SOLICITATION PROVISIONS
E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND
COMMERCIAL SERVICES (OCT 2025) (DEVIATION)
E.2 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB
1998)
E.3 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL
SERVICES (NOV 2021)
E.4 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)
E.5 52.219-1 SMALL BUSINESS PROGRAM REPRESENTATIONS (NOV 2025)
(DEVIATION)
E.6 52.233-2 SERVICE OF PROTEST (SEP 2006) (DEVIATION NOV 2025)
E.7 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS
AND CERTIFICATIONS (NOV 2025) (DEVIATION)
36C25926Q0822
E.8 52.252-5 AUTHORIZED DEVIATIONS IN PROVISIONS (NOV 2020)
E.9 VAAR 852.252-70 SOLICITATION PROVISIONS OR CLAUSES INCORPORATED
BY REFERENCE (JAN 2008)
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 CONTRACT ADMINISTRATION DATA
1. Contract Administration: All contract administration matters will be handled by the following individuals:
a. CONTRACTOR: (Please fill out information below):
Contractor Name: _____________________________________________ Title: _____________________________________________ Address: _____________________________________________ Telephone: _____________________________________________
b. GOVERNMENT:
Contracting Officer 36C259 Department of Veterans Affairs Network Contracting Office
NCO 19
6162 South Willow Drive, Suite 300 Greenwood Village, CO 80111
2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:
[X] 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or
[] 52.232-36, Payment by Third Party
3. INVOICES: Invoices shall be submitted in arrears:
a. Quarterly []
b. Semi-Annually []
c. Other [X] Monthly in arrears
4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests. Invoicing shall be in accordance with the requirements of The Department of Veterans Affairs (VA) Financial Services Center (VAFSC). The latest information shall be used for invoicing and payments and may change during the Period of Performance of this acquisition. Current Invoicing information is located at http://www.fsc.va.gov/einvoice.asp.
5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:
AMENDMENT NO DATE
http://www.fsc.va.gov/einvoice.asp
6. Federal Acquisition Regulations (FAR) require all contractors doing business with the Government to register and maintain registration on two separate and individual online databases:
a. CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS) -as prescribed in FAR Part 42.11, the Department of Veterans Affairs (VA) evaluates contractor past performance on all contracts that exceed the simplified acquisition threshold. Additional information is found in section 4.9 of the Performance Work Statement (PWS).
b. SYSTEM FOR AWARD MANAGEMENT (SAM) - all prospective awardees shall be registered and maintain active registration in the SAM database prior to award, during performance, and through final payment of any contract resulting from this solicitation.
After initial registration, the contractor is required to update registration data as changes occur and must re-register annually. Noncompliance will preclude the exercising of any option periods that may be included herein and may be cause for termination of the contract. Refer to FAR Clause 52.212-4(M) for more details.
7. SECURE FAX: In accordance with VA Handbook 6500, the following statement is required on all fax cover sheets; if it is determined the ordering process will include a fax: “This fax is intended only for the use of the person or office to which it is addressed and may contain information that is privileged, confidential or protected by law. All others are hereby notified that the receipt of this fax does not waive any applicable privilege or exemption for disclosure and that any dissemination, distribution or copying of this communication is prohibited. If you have received this fax in error, please notify this office immediately at the telephone number listed above.
8. MANDATORY WRITTEN DISCLOSURES: Mandatory written disclosures required by FAR clause 52.203-13 to the Department of Veterans Affairs, Office of Inspector General (OIG) must be made electronically through the VA OIG Hotline at OIG Hotline (va.gov) and clicking on "FAR clause 52.203-13 Reporting." If you experience difficulty accessing the website, call the Hotline at 1-800-488-8244 for further instructions.
B.2 PRICE/COST SCHEDULE
Contractor shall provide both normal business hours and after-hours coverage of intraoperative neurophysiologic monitoring (IONM) services including providing certified technicians, equipment, instrumentation and disposable accessories that are required for the accurate neurophysiologic monitoring of the beneficiaries of the Salt Lake City Veterans Affairs Medical Center (SLCVAMC). Neurophysiologic monitoring is the use of electrophysiological methods such as electroencephalography (EEG), electromyography (EMG), and evoked potentials to monitor the functional integrity of certain neural structures (e.g., nerves, spinal cord, and parts of the brain) during surgery. The purpose of intraoperative neurophysiologic monitoring is to reduce the risk to the patient of iatrogenic damage to the nervous system, and/or to provide functional guidance to the surgeon and anesthesiologist. Contractor personnel shall be available for emergent cases as needed.
Period of Performance: BASE YEAR: September 22, 2026, to August 31, 2027
OPTION YEAR 1: September 1, 2027, to August 31, 2028
LIN Description Qty. Unit Unit Cost Total Annual Cost
0001 Scheduled Interoperative Neuromonitoring Cases 70 Case $_______/CS $______________
0002 IOMN Equipment 75 Case $_______/CS $______________
0003 Stimulating Probe for IOMN 75 Case $_______/CS $______________
0004 Call Back 5 Case $_______/CS $______________
TOTAL FOR BASE $_____________________________
LIN Description Qty. Unit Unit Cost Total Annual Cost
1001 Scheduled Interoperative Neuromonitoring Cases 70 Case $_______/CS $______________
1002 IOMN Equipment 75 Case $_______/CS $______________
1003 Stimulating Probe for IOMN 75 Case $_______/CS $______________
1004 Call Back 5 Case $_______/CS $______________
TOTAL FOR OPTION YEAR 1 $_____________________________
OPTION YEAR 2: September 1, 2028, to August 31, 2029
OPTION YEAR 3: September 1, 2029, to August 31, 2030
OPTION YEAR 4: September 1, 2030, to August 31, 2031
LIN Description Qty. Unit Unit Cost Total Annual Cost
2001 Scheduled Interoperative Neuromonitoring Cases 70 Case $_______/CS $______________
2002 IOMN Equipment 75 Case $_______/CS $______________
2003 Stimulating Probe for IOMN 75 Case $_______/CS $______________
2004 Call Back 5 Case $_______/CS $______________
TOTAL FOR OPTION YEAR 2 $_____________________________
LIN Description Qty. Unit Unit Cost Total Annual Cost
3001 Scheduled Interoperative Neuromonitoring Cases 70 Case $_______/CS $______________
3002 IOMN Equipment 75 Case $_______/CS $______________
3003 Stimulating Probe for IOMN 75 Case $_______/CS $______________
3004 Call Back 5 Case $_______/CS $______________
TOTAL FOR OPTION YEAR 3 $_____________________________
LIN Description Qty. Unit Unit Cost Total Annual Cost
4001 Scheduled Interoperative Neuromonitoring Cases 70 Case $_______/CS $______________
4002 IOMN Equipment 75 Case $_______/CS $______________
4003 Stimulating Probe for IOMN 75 Case $_______/CS $______________
4004 Call Back 5 Case $_______/CS $______________
Total for base performance period and all option years: $_________________________
B.3 PERFORMANCE WORK STATEMENT
1. GENERAL:
1.1. Services Provided: Contractor shall provide both normal business hours and after-hours coverage of intraoperative neurophysiologic monitoring (IONM) services including providing certified technicians, equipment, instrumentation and disposable accessories that are required for the accurate neurophysiologic monitoring of the beneficiaries of the Salt Lake City Veterans Affairs Medical Center (SLCVAMC). Neurophysiologic monitoring is the use of electrophysiological methods such as electroencephalography (EEG), electromyography (EMG), and evoked potentials to monitor the functional integrity of certain neural structures (e.g., nerves, spinal cord, and parts of the brain) during surgery. The purpose of intraoperative neurophysiologic monitoring is to reduce the risk to the patient of iatrogenic damage to the nervous system, and/or to provide functional guidance to the surgeon and anesthesiologist. Contractor personnel shall be available for emergent cases as needed.
1.2. Place of Performance: Contractor shall furnish onsite services at the SLCVAMC, 500 Foothill Drive, Salt Lake City, Utah 84148
1.3. Authority: Title 38 USC 8153, Health Care Resources (HCR) sharing Authority
1.4. Policy/Directives/Handbooks. The contractor shall be subject to the following policies, including any subsequent updates during the period of performance. The policies listed below can be accessed electronically at the following: VA Publications VHA Publications
1.4.1. VA Directive 1663: Health Care Resources (HCR) Contracting – Buying Title 38 U.S.C. 8153
1.4.2. VHA Directive 1003.04: VHA Patient Advocacy
1.4.3. VHA Directive 1065: Productivity and Staffing Guidance for Specialty Provider
Group Practice
1.4.4. VHA Directive 1088(1): Communicating Test Results to Providers and Patients
1.4.5. VHA Directive 1100.18: Reporting and Responding to State Licensing Boards
1.4.6. VHA Directive 1100.20: Credentialing of Health Care Providers
1.4.7. VHA Directive 1100.21: Privileging
1.4.8. VHA Directive 1192.01: Seasonal Influenza Vaccination Program for VHA Health
Care Personnel
1.4.9. VHA Directive 1220(1): Facility Procedure Complexity Designation Requirements to Perform Invasive Procedures in Any Clinical Setting
1.4.10. VHA Directive 1605.01: Privacy and Release of Information
VHA Directive 1907.01: VHA Health Information Management and Health Records
1.4.11. VHA Handbook 1100.17: National Practitioner Data Bank (NPDB) Reports
TOTAL FOR OPTION YEAR 4 $_____________________________
https://www.va.gov/vapubs/ https://www.va.gov/vhapublications/index.cfm https://www.va.gov/vhapublications/index.cfm
1.4.12. Privacy Act of 1974 (5 U.S.C. 552a) as amended:
http://www.justice.gov/oip/foia_updates/Vol_XVII_4/page2.htm
1.5. Acronyms/Definitions: Terms used in this contract shall be interpreted as follows unless the context expressly requires a different construction and/or interpretation. In case of a conflict in language between the Definitions and other sections of this contract, the language in this section shall govern.
1.5.1. AANS: American Association for Neurological Surgeons
http://aans.org/en/Education%20and%20Meetings/Clinical%20Guidelines.aspx
1.5.2. ABNS: American Board of Neurological Surgery
http://www.abns.org/content/default.asp
1.5.3. ACGME: Accreditation Council for Graduate Medical Education
1.5.4. ACLS: Advanced Cardiac Life Support
1.5.5. AOD: Admitting Officer of the Day
1.5.6. BLS: Basic Life Support
1.5.7. CCNE: Commission on Collegiate Nursing Education:
www.aacn.nche.edu/accreditation
1.5.8. CDC: Centers for Disease Control and Prevention
1.5.9. CR: Contract Discrepancy Report
1.5.10. CEU: Certified Education Unit
1.5.11. CME: Continuing Medical Education
1.5.12. CMS: Centers for Medicare and Medicaid Services
1.5.13. Contracting Officer (CO): The person executing this contract on behalf of the
Government with the authority to enter into and administer contracts and make related determinations and findings.
1.5.14. Contracting Officer’s Representative (COR): A person appointed by the CO to take necessary action to ensure the Contractor performs in accordance with and adheres to the specifications contained in the contract and to protect the interest of the Government. The COR shall report to the CO promptly any indication of non-compliance in order that appropriate action can be taken.
1.5.15. COS: Chief of Staff
1.5.16. CPARS: Contractor Performance Assessment Reporting System
1.5.17. Credentialing: Credentialing is the systematic process of screening and evaluating qualification and other credentials, including licensure, required education, relevant training and experience and current competence and health status.
1.5.18. DEA: Drug Enforcement Agency
1.5.19. ED: Emergency Department
1.5.20. EHR: Electronic Health Record - electronic health record system used by the VA
1.5.21. FSMB: Federation of State Medical Boards
1.5.22. FTE: Full Time Equivalent VA’s standard definition is for full time working an equivalent of 80 hours every two weeks, 2080 hours per year. However, providers may propose using their standard FTE definition.
1.5.23. HHS: Department of Health and Human Services
http://www.justice.gov/oip/foia_updates/Vol_XVII_4/page2.htm http://aans.org/en/Education%20and%20Meetings/Clinical%20Guidelines.aspx http://www.aacn.nche.edu/accreditation
1.5.24. HIPAA: Health Insurance Portability and Accountability Act
1.5.25. HR: Human Resources
1.5.26. ISO: Information Security Officer
1.5.27. Medical Emergency: a sudden onset of a medical condition manifesting itself by acute symptoms of sufficient severity that the absence of immediate medical attention could reasonably result in: Permanently placing a patient's health in jeopardy, causing other serious medical consequences, causing impairments to body functions, or causing serious or permanent dysfunction of any body organ or part.
1.5.28. MOD: Medical Officer of the Day
1.5.29. National Provider Identifier (NPI): NPI is a standard, unique 10-digit numeric identifier required by HIPAA. The Veterans Health Administration must use NPIs in all HIPAA-standard electronic transactions for individual (health care practitioners) and organizational entities (medical centers).
1.5.30. NLNAC: National League for Nursing Accrediting Commission. www.nlnac.org
1.5.31. Non-Contract Provider: any person, organization, agency, or entity that is not directly or indirectly employed by the Contractor or any of its subcontractors
1.5.32. NP: Nurse Practitioner
1.5.33. NPPES: National Plan and Provider Enumeration System
1.5.34. PA: Physician Assistant
1.5.35. PALS: Pediatric Advanced Life Support
1.5.36. POP: Period of Performance
1.5.37. PPD: Purified Protein Derivative
1.5.38. PWS: Performance Work Statement
1.5.39. Privileging (Clinical Privileging): Privileging is the process by which a practitioner, licensed for independent practice; e.g., without supervision, direction, required sponsor, preceptor, mandatory collaboration, etc.; is permitted by law and the facility to practice independently, to provide specific medical or other patient care services within the scope of the individual’s license, based upon the individual’s clinical competence as determined by peer references, professional experience, health status, education, training and licensure. Clinical privileges must be facility-specific and provider-specific.
1.5.40. QA/QI: Quality Assurance/Quality Improvement
1.5.41. QM/PI: Quality Management/Performance Improvement
1.5.42. QASP: Quality Assurance Surveillance Plan
1.5.43. Veterans Health Administration (VHA): The central office for administration of the
VA medical centers through throughout the United States. The VHA is located in Washington, D.C.
1.5.44. Veterans Integrated Services Network (VISN): The regional oversight for the VA medical centers.
1.5.45. VistA (Veterans Integrated Systems Technology Architecture): A PC based system that will capture and store clinical imagery, scanned documents and other non-textual data files and integrates them into patient’s medical record and with the hospital information system.
http://www.nlnac.org/
1.5.46. VetPro: a federal web-based credentialing program for healthcare providers.
2. QUALIFICATIONS:
2.1. Staff/Facility
2.1.1. License: The Contractor’s technician(s) assigned by the Contractor to perform the services covered by this contract shall have a current license to practice medicine in any State, Territory, or Commonwealth of the United States or the District of Columbia when services are performed onsite on VA property.
All certificates or licenses held by the personnel working on this contract shall be full and unrestricted licenses. Contractor’s technician(s) who have current, full and unrestricted licenses in one or more states, but who have, or ever had, a license restricted, suspended, revoked, voluntarily revoked, voluntarily surrendered pending action or denied upon application will not be considered for the purposes of this contract.
2.1.2. Board Certification: Technicians must provide proof of board certification through the American Board of Registration of Electroencephalographic and Evoked Potential Technologist. In addition, all continuing education courses required for maintaining certification must always be kept up to date. Documentation verifying current certification shall be provided by the Contractor to the VA COR on an annual basis for each year of contract performance.
2.1.3. Credentialing and Privileging: Credentialing and privileging is to be done in accordance with the provisions of VHA Directive 1100.20 and VHA Directive
1100.21 referenced above. The Contractor is responsible to ensure that proposed technician(s) possesses the requisite credentials enabling the granting of privileges. No services shall be provided by any Contractor’s technician(s) prior to obtaining approval by the Facility Medical Executive Board and Medical Center Director.
2.1.3.1. If a Contractor’s technician(s) and/or other contract provider(s) are not credentialed and privileged or has credentials/privileges suspended or revoked, the Contractor shall furnish an acceptable substitute without any additional cost to the government.
2.1.4. Technical Proficiency: Contractor’s technician(s) shall be technically proficient in the skills necessary to fulfill the government’s requirements, including the ability to speak, understand, read and write English fluently. Contractor shall provide documents upon request of the CO/COR to verify current and ongoing competency, skills, certification and/or licensure related to the provision of care, treatment and/or services performed. Contractor shall provide verifiable evidence of all educational and training experiences including any gaps in educational history for all Contractor’s technician(s) and Contractor’s technician(s) shall be responsible for abiding by the Facility's Medical Staff By-Laws, rules, and regulations (referenced herein) that govern medical staff behavior.
2.1.5. Continuing Medical Education (CME)/ Certified Education Unit (CEU) Requirements: Contractor shall provide the COR copies of current CMEs as required or requested by the facility. Contractor’s technician(s) registered or certified by national/medical associations shall continue to meet the minimum standards for CME to remain current. Contractor shall report CME hours to the credentials office for tracking. These documents are required for both privileging and re-privileging. Failure to provide shall result in loss of privileges for Contractor’s technician(s).
2.1.6. Training: Contractor shall meet all VA educational requirements and mandatory course requirements defined herein; all training must be completed by the contractor’s technician(s) as required by the VA. Other training may become required. VA will communicate any changes to the training requirement to the contractor.
Training Frequency Annual Hours
ACLS/BLS/PALS 2 years 4.0/1.0/1.0
Active Threat Training Once a year 1.00
Blood Administration: Complications Once a year 1.00
Blood Administration: Administration Once a year 1.00
CPRS or Federal EHR Once time 1.75 / 3.48
Government Ethics Once a year 0.75
Hospice and Palliative Care for VA Clinicians One time 1.00
Military Sexual Trauma (MST) for Medical Providers One time 1.00
Moderate Sedation In-Service Training Once a year 1.50
PACT Act 2022 Toxic Exposure Screening (TES) One time 0.50
Patient Abuse Once a year 1.00
Patient Rights Once a year 1.00
Patient Safety Once a year 1.00
Prevention/Management of Disruptive Behavior/Violence Prevention Level I Once a year 1.00
Prevention of Workplace Harassment/No Fear Act Once a year 1.50
Suicide Prevention: Suicide Risk Management Training for Clinicians Once a year 1.50
SUX Infection Control and Blood Borne Pathogens Once a year 1.00
VA Core Values Training (ICARE Recommitment) Once a year 0.50
VA Privacy and Information Security Awareness and Rules of Behavior Once a year 1.00
VHA Privacy and HIPAA Focused Training Once a year 1.00
VISTA Imaging One time 1.00
2.1.7. STANDARD INFECTION CONTROL MEASURES (PPD, IMMUNIZATIONS,
ETC.): Contractor shall provide proof of the following for technicians within five (5) calendar days after contract award and prior to the first duty shift to the COR and Contracting Officer. Tests shall be current within the past year.
2.1.7.1. TUBERCULOSIS TESTING: Contractor shall provide proof of a negative Tuberculosis Skin Test (TST) or interferon-gamma release assays (IGRA) for all Contractor’s technician(s) upon hire in accordance with CDC guidance.
(This is applicable to all health care workers). A negative chest radiographic report for active tuberculosis shall be provided in cases of positive TST or IGRA results.
2.1.7.2. MEASLES, MUMPS, & RUBELLA TESTING: Contractors shall provide proof of immunity for all Contractor technicians {This is applicable to all health care workers}.
2.1.7.3. VARICELLA: Contractors shall provide proof of immunity for all Contractor technicians {This is applicable to all health care workers}.
2.1.7.4. ACELLULAR PERTUSSIS: Contractors shall provide proof of 1 dose of Tdap vaccination for all Contractor technicians {This is applicable to all health care workers}.
2.1.7.5. INFLUENZA: Contractors shall provide proof that all Contractor technicians have received the annual Influenza vaccine unless it is contraindicated. If the Contractor technician has a medical contraindication to the vaccine, they shall be required to wear a mask during the Influenza season. {This is applicable to all health care workers}.
2.1.7.6. OSHA REGULATION CONCERNING OCCUPATIONAL EXPOSURE TO
BLOODBORNE PATHOGENS: Contractor shall provide evidence of completing and passing generic self-study blood-borne pathogen training for all Contractor’s technician(s) {This is applicable to all health care workers};
provide their own Hepatitis B vaccination series and hepatitis B surface antigen test results following the hepatitis B vaccination series; maintain an exposure determination and control plan; maintain required records; and ensure that proper follow-up evaluation is provided following an exposure incident.
2.1.7.7. The facility shall notify the Contractor of any significant communicable disease exposures as appropriate. Contractor shall adhere to current CDC/HICPAC Guideline for Infection Control in health care personnel ( as published in American Journal for Infection Control- AJIC 1998; 26:289-354 http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf) for disease control.
Contractor shall provide follow up documentation of clearance to return to the workplace prior to their return.
2.1.8. National Provider Identifier (NPI): NPI is a standard, unique 10-digit numeric identifier required by HIPAA. The Veterans Health Administration must use NPIs in all HIPAA-standard electronic transactions for individual (health care practitioners) and organizational entities (medical facilities). The Contractor shall have or obtain appropriate NPI and if pertinent the Taxonomy Code confirmation notice issued by the Centers for Medicare and Medicaid Services (CMS) National Plan and Provider Enumeration System (NPPES) be provided to the Contracting Officer with the proposal.
2.1.9. DEA: Contractor shall provide copy of current DEA certificate.
http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf
2.1.10. Conflict of Interest: The Contractor and all Contractor’s technician(s) are responsible for identifying and communicating to the CO and COR conflicts of interest at the time of proposal and during the entirety of contract performance. At the time of proposal, the Contractor shall provide a statement which describes, in a concise manner, all relevant facts concerning any past, present, or currently planned interest (financial, contractual, organizational, or otherwise) or actual or potential organizational conflicts of interest relating to the services to be provided.
The Contractor shall also provide statements containing the same information for any identified consultants or subcontractors who shall provide services. The Contractor must also provide relevant facts that show how it’s organizational and/or management system or other actions would avoid or mitigate any actual or potential organizational conflicts of interest. These statements shall be in response to the VAAR provision 852.209-70 Organizational Conflicts of Interest and fully outlined in response to the subject attachment in Section D of the solicitation document.
2.1.11. Citizenship related Requirements:
2.1.11.1. The Contractor certifies that the Contractor shall comply with any and all legal provisions contained in the Immigration and Nationality Act of 1952, As Amended; its related laws and regulations that are enforced by Homeland Security, Immigration and Customs Enforcement and the U.S Department of Labor as these may relate to non-immigrant foreign nationals working under contract or subcontract for the Contractor while providing services to Department of Veterans Affairs patient referrals;
2.1.11.2. While performing services for the Department of Veterans Affairs, the Contractor shall not knowingly employ, contract or subcontract with an illegal alien; foreign national non-immigrant who is in violation their status, as a result of their failure to maintain or comply with the terms and conditions of their admission into the United States. Additionally, the Contractor is required to comply with all “E-Verify” requirements consistent with “Executive Order 12989” and any related pertinent Amendments, as well as applicable Federal Acquisition Regulations.
2.1.11.3. If the Contractor fails to comply with any requirements outlined in the preceding paragraphs or its Agency regulations, the Department of Veterans Affairs may, at its discretion, require that the foreign national who failed to maintain their legal status in the United States or otherwise failed to comply with the requirements of the laws administered by Homeland Security, Immigration and Customs Enforcement and the U.S Department of Labor, shall be prohibited from working at the Contractor’s place of business that services Department of Veterans Affairs patient referrals; or other place where the Contractor provides services to veterans who have been referred by the Department of Veterans Affairs; and shall form the basis for termination of this contract for breach.
2.1.11.4. This certification concerns a matter within the jurisdiction of an agency of the United States and the making of a false, fictitious, or fraudulent certification may render the maker subject to prosecution under 18 U.S.C. 1001.
2.1.11.5. The Contractor agrees to obtain a similar certification from its subcontractors.
The certification shall be made as part of the offerors response to the RFP using the subject attachment in Section D of the solicitation document.
2.1.12. Annual Office of Inspector General (OIG) Statement: In accordance with HIPAA and the Balanced Budget Act (BBA) of 1977, the Department of Health and
Human Services (HHS) Office of Inspector General (OIG) has established a list of parties and entities excluded from Federal health care programs. Specifically, the listed parties and entities may not receive Federal Health Care program payments due to fraud and/or abuse of the Medicare and Medicaid programs.
2.1.12.1. Therefore, Contractor shall review the HHS OIG List of Excluded Individuals/Entities on the HHS OIG web site at http://oig.hhs.gov/exclusions/index.asp to ensure that the proposed Contractor’s technician(s) are not listed. Contractor should note that any excluded individual or entity that submits a claim for reimbursement to a Federal health care program, or causes such a claim to be submitted, may be subject to a Civil Monetary Penalty (CMP) for each item or service furnished during a period that the person was excluded and may also be subject to treble damages for the amount claimed for each item or service. CMP’s may also be imposed against the Contractor that employ or enter into contracts with excluded individuals to provide items or services to Federal program beneficiaries.
2.1.12.2. By submitting their proposal, the Contractor certifies that the HHS OIG List of Excluded Individuals/Entities has been reviewed and that the Contractors are and/or firm is not listed as of the date the offer/bid was signed.
2.2. Clinical/Professional Performance: The qualifications of Contractor personnel are subject to review by VA Medical Facility COS or his/her clinical designee and approval by the Medical Center Director as provided in VHA Directive 1100.20 and VHA Directive
1100.21. Clinical/Professional performance monitoring and review of all clinical personnel covered by this contract for quality purposes will be provided by the facility COS and/or the Chief of the Service or his designee. A clinical COR may be appointed, however, only the CO is authorized to consider any contract modification request and/or make changes to the contract during the administration of the resultant contract.
2.3. Non-Personal Healthcare Services: The parties agree that the Contractor and all Contractor’s technician(s) shall not be considered VA employees for any purpose.
2.4. Indemnification: The Contractor shall be liable for, and shall indemnify and hold harmless the Government against, all actions or claims for loss of or damage to property or the injury or death of persons, arising out of or resulting from the fault, negligence, or act or omission of the Contractor, its agents, or employees.
2.5. Prohibition against Self-Referral: Contractor’s technicians are prohibited from referring VA patients to contractor’s or their own practice(s).
2.6. Inherent Government Functions: Contractor and Contractor’s technician(s) shall not perform inherently governmental functions. This includes, but is not limited to, determination of agency policy, determination of Federal program priorities for budget requests, direction and control of government employees (outside a clinical context), selection or non-selection of individuals for Federal Government employment including the interviewing of individuals for employment, approval of position descriptions and performance standards for Federal employees, approving any contractual documents, approval of Federal licensing actions and inspections, and/or determination of budget policy, guidance, and strategy.
2.7. No Employee status: The Contractor shall be responsible for protecting Contractor’s technician(s) furnishing services. To carry out this responsibility, the Contractor shall provide or certify that the following is provided for all their staff providing services under the resultant contract:
2.7.1. Workers’ compensation
http://oig.hhs.gov/exclusions/index.asp
2.7.2. Professional liability insurance
2.7.3. Health examinations
2.7.4. Income tax withholding, and
2.7.5. Social security payments.
2.8. Tort Liability: The Federal Tort Claims Act does not cover Contractor or Contractor’s technician(s). When a Contractor or Contractor’s technician(s) has been identified as a provider in a tort claim, the Contractor shall be responsible for notifying their legal counsel and/or insurance carrier. Any settlement or judgment arising from a Contractor’s (or Contractor’s technician(s)) action or non-action shall be the responsibility of the Contractor and/or insurance carrier.
2.9. Key Personnel:
2.9.1. The Contractor shall be responsible for providing coverage to the VA during periods of vacancies of the Contractor’s personnel due to sick leave, personal leave, vacations and additional coverage as required. In the event a scheduled technician is unable to complete an assigned shift, the contractor shall provide replacement technician coverage within 2 hours and notify the Contracting Office Representative (COR).
2.9.2. Personnel Substitutions: During the first ninety (90) calendar days of performance, the Contractor shall make NO substitutions of key personnel unless the substitution is necessitated by illness, death or termination of employment. The Contractor shall notify the CO, in writing, within thirty (30) calendar day(s) after the occurrence of any of these events and provide the information required below.
After 90 days, the Contractor shall submit the information required below to the CO at least 30 calendar days prior to making any permanent substitutions.
2.9.2.1. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the CO. Proposed substitutes shall have comparable qualifications to those of the persons being replaced. The CO will notify the Contractor within 30 calendar days after receipt of all required information of the decision on the proposed substitutes.
The contract will be modified to reflect any approved changes of key personnel.
2.9.2.2. For temporary substitutions where the key person shall not be reporting to work for thirty (30) consecutive workdays or more, the Contractor shall provide a qualified replacement for the key person. The substitute shall have comparable qualifications to the key person. Any period exceeding two weeks will require the procedure as stated above.
2.9.2.3. The Government reserves the right to refuse acceptance of any Contractor personnel at any time after performance begins, if personal or professional conduct jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by patients or other staff members to designated Government representatives.
Standards for conduct shall mirror those prescribed by current federal personnel regulations. Should the VA COS or designee show documented clinical problems or continual unprofessional behavior/actions with any Contractor’s technician(s), s/he may request, without cause, immediate replacement of said Contractor’s technician(s). The CO and COR shall deal with issues raised concerning Contractor’s technician(s)’ conduct. The final arbiter on questions of acceptability is the CO.
2.9.2.4. Contingency Plan: Because continuity of care is an essential part of facility’s medical services, The Contractor shall have a contingency plan in place to be utilized if the Contractor’s technician(s) leaves Contractor’s employment or is unable to continue performance in accordance with the terms and conditions of the resulting contract.
3. VA HOURS OF OPERATION/SCHEDULING:
3.1. VA Business Hours: Work Schedule: Most cases shall be done Monday through Friday during normal business hours. However, there may be cases needing coverage after hours and weekends.
Clinic / OR Schedule:
Monday through Friday 8:00AM - 5:30PM.
After Hours Schedule:
Weekday coverage starting Monday through Thursday 5:30PM to 8:00AM, Friday 5:30PM to 12:00AM.
Weekend coverage starting Saturday 12:00AM through 8:00AM Monday.
3.1.1. Patients must be seen by a Contractor’s technician(s) on-site at facility in a timely manner in accordance with VA Rules and Regulations on clinic wait times and consult completion. Contractor shall notify the COR at least monthly about any obstacles to meeting this performance measure.
3.1.2. Contractor’s technician(s) shall be available and present in clinic during normal facility clinic hours, facility which will be established, and may be revised, as deemed appropriate for patient care by the Chief of Staff. Currently, normal clinic hours are 0800-1730.
3.1.3. Off-hours Coverage: Contractor must make the Contractor’s technician(s) available on call during all hours when the facility clinic is closed, including evenings, weekends and holidays.
3.1.4. On-call technician(s) for emergent cases as needed. On-call technicians shall be on site within 45 minutes of a notification call from the operating room (OR) which is the standard for VA employees as well.
3.2. Federal Holidays: The following holidays are observed by the Department of Veterans Affairs:
• New Year’s Day
• President’s Day
• Martin Luther King’s Birthday
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving
• Christmas
Any day specifically declared to be a national holiday.
4. CONTRACTOR RESPONSIBILITIES
4.1. Clinical Personnel Required: The Contractor shall provide technician(s) who are competent, qualified per this performance work statement and adequately trained to perform assigned duties. The contractor shall provide on-call services of an intraoperative neurophysiologic technician(s) and required instrumentation to monitor the following surgical procedures:
4.1.1. Spine Surgery
4.1.2. Neurosurgery
4.1.3. Interventional Neuroradiology
4.1.4. Cardiothoracic Surgery
4.1.5. Vascular Surgery
4.1.6. General Orthopedic Surgery
4.1.7. Otolaryngology
4.2. Standards of Care: The Contractor’s technician(s) shall cover the range of IONM services in accordance to the standard of care meeting currently recognized TJC, VA and national standards as established.
4.2.1. VA Standards: VHA Directive 2006-041 “Veterans’ Health Care Service Standards” (expired but still in effect pending revision);
https://www1.va.gov/vhapublications/ViewPublication.asp?pub_ID=1443
4.2.2. The professional standards of The Joint Commission (TJC):
http://www.jointcommission.org/standards_information/standards.aspx
4.2.3. The standards of the American Hospital Association (AHA):
http://www.hpoe.org/resources?show=100&type=8
4.2.4. American Board of Registration of Electroencephalographic and Evoked Potential Technologists https://abret.org/ and;
4.2.5. The requirements contained in this PWS
4.3. MEDICAL RECORDS
4.3.1. Authorities: Contractor’s technician(s) providing healthcare services to VA patients shall be considered as part of the Department Healthcare Activity and shall comply with the 5 U.S.C.552a (Privacy Act), 38 U.S.C. 5701 (Confidentiality of claimants records), 5 U.S.C. 552 (FOIA), 38 U.S.C. 5705 (Confidentiality of Medical Quality Assurance Records) 38 U.S.C. 7332 (Confidentiality of certain medical records), Title 5 U.S.C. § 522a (Records Maintained on Individuals) as well as 45 C.F.R.
Parts 160, 162, and 164 (HIPAA).
4.3.2. HIPAA: This contract and its requirements meet exception in 45 CFR 164.502(e), and do not require a BAA in order for Covered Entity to disclose Protected Health Information to: a health care provider for treatment of VA patients. Based on this exception, a BAA is not required for this contract. Health records generated by this contract or provided to the Contractors by the VA are covered by the VA Privacy Act system of records entitled ‘Patient Medical Records-VA’ (24VA10A7).
Contractor generated VA Patient records are the property of the VA and shall not be accessed, released, transferred, or destroyed except in accordance with applicable laws and regulations. Contractor shall ensure that all records pertaining to medical care and services provided to VA patients are captured in the VA electronic health record system as required by VA policy as discussed in 4.4.4.
4.3.3. Disclosure: Contractor’s technician(s) may have access to patient medical records for the purpose of providing medical care and services to VA patients and https://www1.va.gov/vhapublications/ViewPublication.asp?pub_ID=1443 http://www.jointcommission.org/standards_information/standards.aspx http://www.hpoe.org/resources?show=100&type=8 https://abret.org/ performing services under the contract. VA authorizes the Contractor to discuss patient health information for coordination of care with community health care providers in compliance with VA regulations, HIPAA and VHA Directive 1605.01, Privacy and Release of Information. The VA will provide the Contractor with a copy of VHA Directive 1907.01, Health Information Management and Health Records and VHA Directive 1605.1, Privacy and Release of Information. The penalties and liabilities for the unauthorized disclosure of VA patient information mandated by the statutes and regulations mentioned above, apply to the Contractor.
4.3.4. Professional Standards for Documenting Care: Care shall be appropriately documented in medical records in accordance with standard commercial practice and guidelines established by VHA Handbook 1907.01 Health Information Management and Health Records and all guidelines provided by the VAMC.
4.3.5. Release of Information: The VA shall maintain control of releasing any copies of patient health information or health records and will follow policies and standards as defined but not limited to Privacy Act requirements. Contractor will not release or disclose copies of records and will refer all such requests to the Release of Information Department at the VA facility where assigned.
4.3.6. Management for Medical Records: National Archives and Records Administration record disposition requirements are found in RCS 10-1 Chapter 6, 6000 series.
4.4. Direct Patient Care: estimated 90% of the time involved in direct patient care.
4.4.1. Per the qualification section of this PWS, the Contractor shall provide the following staff:
4.4.1.1. Board Certified /Board Eligible Intraoperative Neuromonitoring Technicians
4.4.2. Scope of Care: Contractor’s Technician(s) (as appropriate and within scope of practice/privileging) shall be responsible for providing Intraoperative Neuromonitoring Services.
4.4.2.1. Surgical Care: Contractor Technician(s) shall provide Surgical Intraoperative Neuromonitoring Services. Contractor Technician(s) shall be present on time for any scheduled clinics/surgeries as documented by physical presence in the clinic or operating room at the scheduled start time.
4.4.2.1.1. Approximate case load is as follows:
Number of patients per month: 4-6 cases
4.4.2.1.2. Operative Services: Contractor Technician(s) shall provide comprehensive clinical Neurosurgery services, including but not limited to the following:
4.4.2.1.3. Intraoperative Follow-up: The Contractor Technician(s) shall be present in the operating suite for all procedures that require Intraoperative Neuromonitoring.
4.4.2.1.4. Mechanisms must be in-place to provide notification of test results for patients receiving care in accordance with VHA Directive 1088, Communicating Test Results to Providers and Patients.
4.4.2.2. Medications: Contractor Technician(s) shall follow all established medication policies and procedures. No sample medications shall be provided to patients.
4.4.3. ADMINISTRATIVE: estimated 10% of time not involved in direct patient care
4.4.3.1. Quality Improvement Meetings: The Contractor’s Technician(s) shall participate in continuous quality improvement activities and meetings with committee participation as required by the VAMC Chief of Service, Chief of Staff, or designee.
4.4.3.2. QA/QI documentation: The Contractor’s Technician(s) shall complete the appropriate QM/PI documentation pertaining to all procedures, complications and outcome of examinations
4.4.3.3. Patient Safety Compliance and Reporting: Contractor’s Technician(s) shall follow all established patient safety and infection control standards of care.
Contractor’s Technician(s) shall make every effort to prevent medication errors, falls, and patient injury caused by acts of commission or omission in the delivery of care. All events related to patient injury, medication errors, and other breeches of patient safety shall be documented in the medical record of those impacted and disclosed to the patient or surrogate. As soon as practicable (but within 24 hours) Contractors shall notify COR of incident and submit an entry in the VA Patient Safety Reporting System, following up with COR as required or requested.
4.5. PERFORMANCE STANDARDS, QUALITY ASSURANCE (QA) AND QUALITY
IMPROVEMENT(QI)
4.5.1. Quality Management/Quality Assurance Surveillance: Contractor technicians) shall be subject to Quality Management measures, such as patient satisfaction surveys, timely completion of medical records, and Peer Reviews. Methods of Surveillance:
Focused Provider Practice Evaluation (FPPE) and Ongoing Provider Practice Evaluation…
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