S02 36C25626Q0096_1 Residential Services NOLA.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C25626Q0096 03-11-2026

Aminisha Daniel, Contract Specialist 504-507-2024 03-24-2026

12:00 CDT

36C256 Department of Veterans Affairs Southeast Louisiana Veterans HCS 1515 Poydras Street

New Orleans LA 70112

X

623220

$19 Million

N/A

36C629

Department of Veterans Affairs Southeast Louisiana Veterans HCS 2400 Canal Street

New Orleans LA 70119

36C256

Department of Veterans Affairs Southeast Louisiana Veterans HCS 1555 Poydras Street New Orleans LA 70112

FSC e-Invoice Payment http://www.fsc.va.gov/fsc/einvoice.asp Invoice Setup Information 1-877-489-6135 invoice must be submitted electronically

1-877-489-6135

See CONTINUATION Page

The Southeast Louisiana Veterans Healthcare System has a requirement for residential housing for Substance Use and Disorder (SUD) Services program in the New Orleans, LA area.

The period of performance is from 01 April 2026 through 31 March 2031.

This solicitation is being issued as tiered evaluation with the following tiers: (1) small business concerns with HUBZone small business concerns and 8(a) participants having priority; and (2) large business concerns. If award cannot be made, the solicitation will be cancelled and the requirement resolicited.

Proposals are due by 24 March 2026 at 1200 CDT. No late Proposals will be accepted. All questions must be submitted by Email to aminisha.daniel@va.gov no later than 19 March 2026 at

1000 CDT.

See CONTINUATION Page

X 1 (one

Thomas Kovarovic

VA-VHA-RPOC-2024-0041

mailto:aminisha.daniel@va.gov

36C25626Q0096

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE SCHEDULE

ITEM INFORMATION

B.2 CONTINUATION OF PRICE SCHEDULE

B.3 PERFORMANCE WORK STATEMENT

B.4 IT CONTRACT SECURITY

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.216-18 ORDERING (AUG 2020)

C.4 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.5 52.216-22 INDEFINITE QUANTITY (NOV 2025) (DEVIATION)

C.6 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.7 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR

1984)

C.8 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.9 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.10 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) ..64

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 ADDENDUM TO FAR 52.212-1 INSTRUCTIONS TO OFFERORS-COMMERCIAL

ITEMS

E.3 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.4 52.201-1 ACQUISITION 360: VOLUNTARY SURVEY (SEP 2023)

E.5 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.6 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.7 52.219-1 SMALL BUSINESS PROGRAM REPRESENTATIONS (NOV 2025)

(DEVIATION)

E.8 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.9 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS

AND CERTIFICATIONS (NOV 2025) (DEVIATION)

E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.11 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (NOV 2021)

E.12 ADDENDUM TO 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

Authorized person to sign:

Title:

Phone #:

Email:

Billing/Invoicing Contact Person:

Phone #:

E-Mail:

Tax ID No.:

SAM UEI:

b. GOVERNMENT: Contracting Officer 36C256

Department of Veterans Affairs

Southeast Louisiana Veterans HCS

1515 Poydras Street

New Orleans LA 70112

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly in Arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

4,575.00 EA ____________ _____________

Residential Treatment for Substance Use Disorder

25 Veterans Beds per day for 183 days = 4,575

Contract Period: Ordering Period 1 POP Begin: 04-01-2026 POP End: 09-30-2026 PRINCIPAL NAICS CODE: 623220 - Residential Mental Health and Substance Abuse Facilities PRODUCT/SERVICE CODE: G099 - Social - Other

9,125.00 EA ____________ ____________

25 Veterans Beds per day for 365 days = 9,125

Contract Period: Ordering Period 2 POP Begin: 10-01-2026 POP End: 09-30-2027 PRINCIPAL NAICS CODE: 623220 - Residential Mental Health

9,150.00 EA ____________ ____________

25 Veterans Beds per day for 366 days = 9,150

Contract Period: Ordering Period 3 POP Begin: 10-01-2027 POP End: 09-30-2028 PRINCIPAL NAICS CODE: 623220 - Residential Mental Health

9,125.00 EA ____________ _____________

25 Veterans Beds per day for 364 days = 9,125

Contract Period: Ordering Period 4 POP Begin: 10-01-2028 POP End: 09-30-2029 PRINCIPAL NAICS CODE: 623220 - Residential Mental Health

9,125.00 EA ____________ _____________

25 Veterans Beds per day for 364 days = 9,125

Contract Period: Ordering Period 5 POP Begin: 10-01-2029 POP End: 09-30-2030 PRINCIPAL NAICS CODE: 623220 - Residential Mental Health and Substance Abuse Facilities

4,550.00 EA ___________ ____________

25 Veterans Beds per day for 182 days = 4,550

Contract Period: Ordering Period 6 POP Begin: 10-01-2030 POP End: 03-31-2031 PRINCIPAL NAICS CODE: 623220 - Residential Mental Health

GRAND

TOTAL

B.2 CONTINUATION OF PRICE SCHEDULE

Estimated Quantities - All quantities listed herein are estimated quantities. The Government is not obligated to purchase any specified amount of services under this contract but will be obligated to make payment for all services requested and received in the quantities and of the quality requested. The Government does not guarantee or imply that any fixed number of orders/referrals for services will be placed under the resultant contract.

In accordance with FAR 16.504, the guaranteed minimum value of services the Government will acquire under the contract is $10,000.00. The maximum value of services the Government will acquire under all task orders over the 5-year period of performance shall not exceed $5,000,000.00.

Pricing for the last exercised Option Period will apply to any extension of Services per FAR clause 52.217-8 – Option to Extend Services.

The FAR Clause 52.217-8 – Option to Extend Services will not be evaluated in relation to Price.

For purposes of award, the Government intends to evaluate the option to extend services under FAR 52.217-8 as follows: The evaluation will consider the possibility that the option can be exercised at any time and can be exercised in increments of one to six months, but not for more than a total of six months during the life of the Task Order.

The evaluation will assume that the prices for any option exercised under FAR 52.217-8 will be those rates in effect under the Task order each time an option is exercised under this clause. The evaluation will therefore assume that the addition of the price or prices of any possible extension or extensions under FAR 52.217-8 to the total price for the basic requirement and the total price for the priced options has the same effect on the total price of all proposals relative to each other, and will not affect the ranking of proposals based on price, unless, after reviewing the proposals, the Government determines that there is a basis for finding otherwise. This evaluation will not obligate the Government to exercise any option under FAR 52.217-8.

B.3 PERFORMANCE WORK STATEMENT

RESIDENTIAL TREATMENT FOR SUBSTANCE USE DISORDER

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide community-based residential treatment and case management to include supportive housing to twenty-five (25) veterans with substance use disorders for the Southeast Louisiana Veterans Healthcare System (SLVHCS), New Orleans, Louisiana (LA). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1.1. DESCRIPTION OF SERVICES/INTRODUCTION: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform residential treatment and case management for Veterans participating in the SLVHCS Substance Use Disorder Program (SUD) as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract. It is essential that the contractor maintain a therapeutic environment by housing all patients in the same facility. The contractor must be a State Licensed Intensive Outpatient Treatment Program offering a 12 step Modality addition recovery program.

1.1.2. BACKGROUND: It is understood that the type of patients to be care for under this contract will normally require care and services above the level of room and board. It is essential that the contractor house all 25 patients (no more than 2 Veterans per room) at the same location to create a therapeutic community. The concept of a therapeutic community is critical to not only the wellness of the patient but the program as well. Care shall include, but is not limited to, a supervisor, an alcohol and drug free environment, and an active affiliation with a 12 Step Program organized according to Alcoholics Anonymous and Narcotics Anonymous.

1.1.3. OBJECTIVES: The purpose of this contract is to provide care, treatment and rehabilitative services to veterans suffering from addictions. It shall service veterans enrolled in the SUD Program, many who are also homeless, by offering a safe and secure environment in a community-based treatment facility that supports their rehabilitation goals. The Contractor will be required to provide a safe environment for housing but will not be required to provide detoxification or other hospital level treatment — those services will be provided by the Veteran Affairs (VA) at VA facilities. The contractor will oversee Veterans to assess personal hygiene maintenance, monitoring of medication, and any other service of supplies normally provided without extra charge. The goal of the SUD Program to provide treatment and rehabilitative services to veterans suffering from addictions. Veterans would be removed from the streets or habitation unfit for sober living and place them in a community-based, residential environment with sufficient therapeutic services to not only meet the needs of those Veterans but create an environment for safe patient recovery.

1.1.4. SCOPE: The Southeast Louisiana Veterans Health Care System, (SLVHCS), in New Orleans, LA requires contractors to provide services as part of its Community Based Health Care for Substance Use Disorder Program (SUD) for Veterans. The contractor will provide residential treatment and case management to include supportive housing to twenty-five (25) veterans for the SLVHCS, New Orleans, LA. The Contractor shall provide residential treatment for veterans suffering from substance use disorder who are participating in the SUD program with the Department of Veteran Affairs, SLVHCS, 2400 Canal Street, New Orleans, LA 70119 for the period of April 1, 2026, through September 30, 2026, with a 4-year renewal option. It is essential that all patients be housed at the same facility to create a therapeutic community. This community of substance abuse patients is crucial to the patient’s addiction recovery process.

1.2. PERSONEL

1.2.1. CONTRACT MANAGER: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate (s) who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contractor will employ sufficient personnel to carry out the policies, responsibilities, and the program for the facility. There must be, as a minimum, at least one administrative staff member, or designee of equivalent professional capability, on duty on the premises or residing at the house and available for emergencies 24 hours a day, 7 days a week.

1.2.1.1. AUTHORITY: The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.2.1.2. AVAILABILITY: The contract manager or alternate shall be available within 3 hours of receiving a notification from the COR or Case Manager to meet on the installation with government personnel designated by the Contracting Officer to discuss problem areas any time the work is performed at the selected location.

1.2.2. EMPLOYEES: Contractor personnel will present a net appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges which contain the company name and employee name. All employees and representatives of the Contractor must be fluent enough in the English language to read and understand chemical labels/signs and to converse intelligibly with the COR.

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.2.3. KEY PERSONNEL: The follow personnel are considered key personnel by the Government i.e., contract manager and alternate contract manager. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

The contract manager or alternate shall be available between 7:30 a.m. to 4:00p.m., Monday thru Friday except Federal holidays or when the Government is closed for administrative reasons.

1.2.3.1. The contractor must identify each person functioning as "Key Personnel" under this contract and provide to the VA a description of the services to be provided by such person, together with a resume summarizing that person's relevant skills and experience.

1.2.3.2. During the first ninety (90) calendar days of contract performance, the Contractor shall make no substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment. Within 14 days after substitutions necessitated by situations described above, the Contractor shall provide resumes for the substitute key personnel. For substitutions proposed by the Contractor after the initial 90 calendar day period, the Contractor shall provide resumes for the substitute personnel, together with any other additional information requested by the Contracting Officer, at least 15 days before the substitution is to occur. The Contracting Officer shall notify the Contractor within fifteen (15) calendar days after receipt of all required information if the VA refuses to accept the substitute key personnel. The VA reserves the right to refuse or revoke acceptance of key personnel if personal or professional conduct, or lack of required skills or experience, jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Temporary substitutions of key personnel shall be permitted in accordance with the Contractor's Quality Control Plan (QCP).

1.2.4. SPECIAL QUALIFICATIONS: The Contractor shall assign to this contract personnel that by education and training (and, when required, certification or licensure) are qualified to provide the Basic Services and Supplemental Services required by this Performance Work Statement (PWS). It is mandatory that everyone in the clinical department, those who manage client care must be state board licensed in Social Work or Addiction Therapy for the Intensive Outpatient Program.

1.2.5. POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor’s performance.

At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.2.6. PHYSICAL SECURITY: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use.

1.3. QUALITY CONTROL

1.3.1. ESTABLISH AND MAINTAIN: The Contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS.

The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. One (1) signed copy of a comprehensive QCP shall be submitted with the initial proposal.

1.3.1.1. CONTENT: The Quality Control Plan shall be specifically tailored to the tasks of this PWS.

The contractor shall list how specific tasks for this PWS shall be accomplished. A general business quality control plan will not suffice and will render your submission ineligible for evaluation. The plan shall include the following:

1.3.1.2. INSPECTION SYSTEM: An inspection system covering all the services specified in this PWS. It must specify the areas to be inspected on a scheduled or unscheduled basis, how often inspection will be accomplished, and the title of the individual (s) who will perform the inspections.

1.3.1.3. IDENTIFICATION AND PREVENTION: The methods for identifying and preventing defects in the quality of service performed before performance becomes unacceptable.

1.3.1.4. RECORDS: On-site records of all inspections conducted by the contractor and necessary corrective action taken. This documentation shall be made available to the government during the term of the contract.

1.3.1.5. GOVERNMENT REVIEW: The government will review the prospective awardee’s Contractor Quality control Plan in accordance with the PWS. If the plan meets the minimum requirement of the PWS, the Government will accept the plan. If the plan is not adequate as submitted, the deficiencies will be identified to the contractor in writing. The contractor shall correct all identified deficiencies and submit a corrected Contractor Quality Control Plan within 7 calendar days of notification from the Government. The government will also periodically review the manner in which the contractor is conducting the quality control program by either reviewing the contractor's records, observing actual performance or both.

1.4. QUALITY ASSURANCE (QA).

1.4.1. CONTRACTING OFFICER’S REPRESENTATIVE (COR), PROJECT INSPECTOR (PI):

Government personnel, with titles shown above shall be appointed to monitor contractor performance and to inspect and accept or reject the services as required by the contract. The name and telephone number of each such person under the contract will be furnished to the contractor in writing by the Contracting Officer. In accordance with FAR 1.601 (a) “Contracts may be entered into and signed on behalf of the Government only by Contracting Officers.” A COR may not modify the stated terms of the contract, including extending the length of the contract period. The contractor shall sign and return the COR Delegation of Authority Letter. The Contractor and Contracting Officer's Representative (COR) shall deal with issues raised concerning contractor personnel conduct. The Contracting Officer shall be the final arbiter on questions of acceptability and in validating complaints.

1.4.2. GOVERNMENT EVALUATION: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.4.3. PERFORMANCE EVALUATION MEETINGS. The contractor's manager may be required to meet periodically with the COR and the Contracting Officer during the contract. Meetings shall be as often as necessary as determined by the Contracting Officer. However, if the contractor requests, a meeting will be held whenever a Contract Discrepancy Report is issued. The meetings shall focus on performance and actual or potential problems. A mutual good faith effort shall be made by all parties to resolve all issues. The written minutes of these meeting shall be signed by the contractor's manager, Contracting Officer, and COR. If the contractor does not concur with the meeting minutes, notice of non-concurrence shall be provided to the Contracting Officer. This notice shall be in writing and provided within 7 calendar days of receipt of the meeting minutes.

1.5. RESERVED

1.6. HOURS OF OPERATION.

1.6.1. DAILY WORK HOURS. The Contractor is responsible for providing services, 24 hours a day, 7 days a week. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

Work schedule must be coordinated with the COR or his designee. VA employee hours are from 7:30 AM to 4:00 PM, Monday thru Friday except Federal holidays or when the Government is closed for administrative reasons.

The following are federal holidays:

New Year’s Day Martin Luther King Jr.’s Birthday President Washington’s Birthday Memorial Day Juneteenth National Independence Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

1.6.2. PLACE OF PERFORMANCE: The work to be performed under this contract will be performed at the Contractor’s facility.

1.6.1. PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services during phase in, the prospective awardee Contractor shall have personnel on board Thirty (30) calendar days prior to the effective start date of the contract. During the phase out period, all authorizations and referrals shall be processed ready for discharge 10 days prior to contract end date.

1.7. CONTRACT ADMINISTRATION DATA.

1.7.1. PAYMENT MADE BY THE SLVHCS under this contract will constitute the total price of halfway house care. The contractor agrees that no additional charges will be billed to the beneficiary or his family, either by halfway house or any third-party furnishing services or supplies required for such care, unless and until specific prior authorization in writing is obtained from the VA Facility that authorized placement. The Contractor will not be paid for care provided to a referred Veteran beyond the period authorized in the referral, unless an extension of the authorization is provided in writing by the VA.

1.7.2. INVOICE REQUIREMENTS: Requirement for Community Based Health Care for Substance Use Disorder Program (SUD) for SLVHCS located in New Orleans, LA. The rate per day is an all-inclusive rate and no other payment will be made for services provided; the number of patients (25) times the number of days the Government will purchase 365/366 patient days per year.

1.8. DOCUMENTATION AND RECORDS: All documentation, records and schedules as described in this PWS are the responsibility of the contractor. They are the property of the government and shall be turned over to the government upon completion or termination of the contract. All records are subject to the Freedom of Information and Privacy Acts and any requests for release of any records shall be handled accordingly.

1.9. BUSINESS ASSOCIATES AGREEMENT (BAA): In accordance with the requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), this contract will require a Business Associate Agreement. The contractor will enter into a Business Associates Agreement (BAA) with the Department of Veterans Affairs, unless a previously executed BAA is on file. The BAA is an instrument that will hold the contractor liable for any release of confidential medical information by any of its employees. A sample copy of a BAA is provided in the Solicitation Documents, Exhibits, Or Attachments section. The document shall be completed by the selected awardee prior to contract award.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER: Is the person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government.

Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR): Is the employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE: Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property is deemed physical security.

2.1.8. QUALITY ASSURANCE: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP): The QASP is the organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR: A subcontractor is one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK: Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

ALP Acceptable Level of Performance

CFR Code of Federal Regulations

COR Contracting Officer Representative

DVA Department of Veteran Affairs

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

CO Contracting Officer

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

PBSA Performance Based Service Assessment PPIRS Past Performance Information Retrieval System

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

SLVHCS The Southeast Louisiana Veterans Health Care System

SUD Substance Use Disorder Program

TE Technical Exhibit

VA Veteran Affairs

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. SERVICES: The Government shall determine eligibility of Veterans prior to referral to the Contractor for treatment. A written referral (hard copy, fax or e-mail are acceptable) signed by an authorized VA ordering officer shall be provided to the Contractor for each Veteran referred for services under the contract.

3.1.1. AUTHORIZATION: A list of authorized VA ordering officials for the contract shall be provided to the Contractor upon award of the contract. Ordering officials may be added or deleted from the list during the term of the contract at the discretion of VA Contracting Officer. The Contractor shall be provided an updated list of authorized VA ordering officials whenever such changes are made.

3.1.2. INITIAL REFERRAL: Empty beds will be ready for occupancy within 24 hours after notification by respective Case Manager. The initial referral period for a Veteran may be up to 180 days, depending upon the needs of the Veteran as mutually determined by the Veteran, the Contractor's staff, and VA SUD Program Coordinator or designee. An extension of the referral period up to a total of 12 months may be authorized by the VA SUD Program Coordinator or designee, if funding is available. Treatment periods more than 12 months for individual Veterans must be authorized by the Medical Center Director or designee.

3.1.3. VETERAN REMOVAL: VA reserves the right to remove any or all Veterans from the facility at any time, without additional cost, when it is determined to be in the best interest of the VA or the Veteran.

3.1.4. STAFF EXCLUSIONS: The VA reserves the right to exclude Contractor staff members from providing services to Veterans under this contract based on breaches of conduct, including conduct that jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by Veterans or other staff members to designated Government representatives.

3.2. INSPECTION OF FACILITY AND PROGRAM:

3.2.1. An annual inspection will be conducted by a VA multidisciplinary team consisting of a social worker, dietitian, registered nurse, a representative of the VA Police, and a Facilities Management Safety Officer, and other subject matter experts as determined necessary by the medical center director or SUD Coordinator shall conduct a survey of the Contractor's facilities to be used to provide Veterans food, shelter, and therapeutic services to assure the facility provides quality care in a safe environment. Inspections may also be carried out at such other times as deemed necessary by the Southeast Louisiana Veterans Health Care System.

3.2.2. The contractor shall be advised of the findings of the inspection team. If deficiencies are noted during any inspection, the contractor will be given a reasonable time to take corrective action and to notify the Contracting Officer that the corrections have been made.

A contract will not be awarded until noted deficiencies have been eliminated. Failure by the Contractor to take corrective action within a reasonable time shall be reported to the Contracting Officer. If corrections are not made to the satisfaction of the VA, the Contracting Officer shall consult with the appropriate officials so that suitable arrangements can be made to discontinue plans to award a contract, or to discharge or transfer patients and to terminate the existing contract, as appropriate. The inspection of the Contractor facilities will include inspection for conformity to the current Life Safety Code as described in paragraph 4.5.2, and shall also include the following:

3.2.3. General observation of residents to determine if they maintain an acceptable level of personal hygiene and grooming.

3.2.4. Assessment of whether the facility meets applicable fire, safety and sanitation standards.

3.2.5. Determining whether the facility is in attractive surroundings conducive to social interaction and the fullest development of the resident's rehabilitative potential.

3.2.6. Observation of facility operations to see if appropriate organized activity programs are available during waking hours (including evenings) and degree to which a high level of activity is observed in the facility, such as individual professional counseling, physical activities, assistance with health and personal hygiene.

3.2.7. Seeking evidence of facility-community interaction, demonstrated by the nature of scheduled activities or by information about resident flow out of the facility, e.g., community activities, volunteers, local consumer services, etc.

3.2.8. Observation of staff behavior and interaction with residents to determine if they convey an attitude of genuine concern and caring.

3.2.9. Inspecting the types of meals and other nutrition provided to residents to see if appetizing, nutritionally adequate meals are provided in a setting, which encourages social interaction and if nutritious snacks between meals and bedtime are available for those requiring or desiring additional food, when it is not medically contraindicated.

3.2.10. Making a spot check of veterans' records to ensure accuracy with respect to veterans' length of stay and services provided to the veterans.

3.3. INFORMATION AVAILABILITY: All Departments of Veterans Affairs reports of inspection of residential facilities furnishing treatment and rehabilitation services to eligible veterans shall, to the extent possible, be made available to all government agencies charged with the responsibility of licensing or otherwise regulating or inspecting such institutions.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2. STAFFING: There shall exist sufficient staff in numbers and position qualifications to carry out the policies, responsibilities, and programs of the facility. Contractor’s employees shall not be considered government employees for any purpose. Contractor employees are not under the direct control or supervision of the government. Contract award shall not result in a personal services contract.

4.3. LAUNDRY FACILITIES: Laundry facilities shall be provided on-site for residents to do their own laundry. Washers, dryer, and laundry detergent will be provided.

4.4. VETERAN RIGHTS: Contractor personnel shall be expected to treat referred Veterans with dignity and respect and abide by standards of conduct mirroring those prescribed by current federal personnel regulations. The Contractor shall comply with the VA Patient's Bill of Rights as set forth in 38 CFR 17.34a (copy available upon request).

4.5. FACILITY:

4.5.1. FACILITY MAINTENANCE: It is the responsibility of the Contractor to properly maintain its facilities and the VA shall have no responsibility for paying or reimbursing the Contractor for such expenses. The contract facility must:

4.5.1.1. Have a current occupancy permit issued by the local and state governments in the jurisdiction where the facility is located.

4.5.1.2. Be in compliance with existing standards of State safety codes and local, and/or State health and sanitation codes.

4.5.1.3. Be licensed under State or local authority.

4.5.1.4. Where applicable, be accredited by the State. be equipped with operational air conditioning /heating systems.

4.5.1.5. Be kept clean free of dirt, grime, mold, or other hazardous substances and damaged noticeably detract from the overall appearance.

4.5.1.6. Be equipped with first aid equipment and an evacuation plan in case of emergency.

4.5.1.7. Have windows and doors that can be opened and closed in accordance with manufacturer standards

4.5.2. FACILITY STANDARDS: The Contractor Facility Must Meet Fire Safety Requirements, As Follows:

4.5.2.1. The building must meet the requirements of the applicable residential occupancy chapters of the current version of NFPA 101, National Fire Protection Association's Life Safety Code. Any equivalencies or variances must be approved by the appropriate Veterans Health Administration Veterans Integrated Service Network (VISN) Director or local facility Director if authorized.

4.5.2.2. All residents in the facility must be mentally and physically capable of leaving the building, unaided, in the event of an emergency.

4.5.2.3. Fire exit drills must be held at least quarterly. Residents must be instructed in evacuation procedures when the primary and/or secondary exits are blocked. A written fire plan for evacuation in the event of fire shall be developed and reviewed annually.

The plan shall outline the duties, responsibilities and actions to be taken by the staff and residents in the event of a fire emergency. This plan shall be implemented during fire exit drills.

4.5.2.4. A written policy regarding tobacco smoking in the facility shall be established and enforced.

4.5.2.5. Portable fire extinguishers shall be installed at the facility. Use NFPA 10, portable fire extinguishers, as guidance in selection and location requirements of extinguishers.

4.5.2.6. Requirements for fire protection equipment and systems shall be in accordance with NFPA 101. All fire protection systems and equipment, such as the fire alarm system, smoke detectors, and portable extinguishers, shall be inspected, tested and maintained in accordance with the applicable NFPA fire codes and the results documented.

4.5.2.7. The annual inspection by a VA team shall include a fire and safety inspection conducted at the facility unless a review of past Department of Veterans Affairs inspections or inspections made by the local authorities indicates that a fire and safety inspection would not be necessary, in which case the fire and safety inspection may be waived by the VA.

4.5.3 The Contractor’s Facility Is Required To Undergo and Pass Annual Inspection By SLVHCS Designated Inspection Team.

a. CONTRACT HOUSING/ INSPECTION REQUIREMENTS ARE:

1) Clinical Information return: Clinical information must be provided back to the respective program. Information shall be provided within 72 hours of the event.

2) Access/Availability: An adequate number of slots shall be available in a ready state to accommodate planned admissions. Empty beds will be ready for occupancy within 24 hours after notification by respective Case Manager.

3) Quality Care: Facility shall meet relevant accreditation standards of Joint Commission (JA) and Commission on Accreditation of Rehabilitation Facilities (CARF).

4) Staff qualifications: Patient care staff hired by contractor shall: Not be a current patient of SUD Program and shall receive a minimum of 10 Continuous Education Units per year in the areas of substance abuse. Clinical staff must have a state board license in Social Work and/or Addiction Therapy.

5) Patient Safety: All patient safety incidents shall be reported to the Case Manager Program or the on-call psychiatrist within 24 hours of the incident. Patient safety must be investigated, confirmed and resolved. Updates, findings, and status reports shall be provided at least monthly. The results of patient safety incident investigations, conclusions, findings, and status reports on any corrective actions shall be reported to respective Case Manager. Updates, findings, and status reports shall be provided at least monthly.

6) Patient Satisfaction: Contractor shall assess patient satisfaction and solicit complaints and suggestions regarding the quality of care. Patient satisfaction results are reported to SLVHCS on at least a quarterly basis. Issues and complaints requiring more immediate action are brought to Case Manager’s attention within a week.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. BASIC SERVICES: The Contractor shall house all 25 patients at the same facility to create a therapeutic community. This is essential to the patient’s recovery process. THERAPEUTIC AND REHABILITATIVE SERVICES: Therapeutic and Rehabilitative Services determined to be needed by each individual Veteran referred for treatment as stated in the plan developed by the contractor, with input from the Veteran and the VA Substance Use Disorder Program Coordinator (or designee). Services which the contractor must be able to furnish shall include:

5.2. GROUP ACTIVITIES: Structured Group Activities as Appropriate: Examples, social skills training, Alcoholics Anonymous, Narcotics Anonymous, vocational counseling and physical activities as appropriate.

5.3. BI-WEEKLY COLLABORATION: At a minimum, Bi-Weekly Collaboration with the VA program staff, which will provide supportive psychosocial services and weekly face-to-face meeting with the treatment team to notify of, admit and discharges as well as any events that would impact patient’s level of care.

5.4. PROFESSIONAL COUNSELING: Individual Professional counseling, including counseling on self-care skills, adaptive coping skills and as appropriate, vocational rehabilitation counseling, in collaboration with VA program and community resources.

5.5. LIVING PATTERNS: Assistance to develop responsible living patterns, to maintain an acceptable level of personal hygiene and grooming, and to achieve a more adaptive level of psychosocial functioning, upgraded social skills, and improved personal relationships.

5.6. LIFESTYLE SUPPORT: For An Alcohol/Drug Abuse-Free Lifestyle provided in an environment conducive to social interaction and the fullest development of the resident's rehabilitative potential. Provide transportation to and from community resources such as 12 step meetings.

5.7. ILLNESS/RECOVERY: Assistance to gain and to apply knowledge of the illness/recovery process in an environment supportive of recovery models.

5.8. INTERACTION: A program that promotes community interaction.

5.9. MEDICATIONS AND NARCOTICS: Shall be properly stored in a locked box. The SUD Program staff will be notified if medications are not being taken or not order by SLVHCS.

5.10. TREATMENT and DISCHARGE PLANNING: The contractor shall provide treatment and discharge planning reflecting a team assessment of social and vocational needs and the involvement of the Veteran. An individual case record will be created for each referred Veteran.

Case records shall be maintained in security and confidence as required by the Confidentiality of Alcohol and Drug Abuse Patient Records (42 CFR part 2) and the Confidentiality of Certain Medical Records (38 USC 7332). Case records and data normally maintained and included in a medical record as a function of compliance with State or community licensing standards will be made available on a need-to-know basis to appropriate Department of Veteran Affairs staff members involved with the treatment program of the Veterans concerned.

5.11. ROOM AND BOARD: Room and Board to include a bed and other furnishings such as a dresser, storage, and personal linens (towels and bed sheets). Meals shall include three (3) nutritionally adequate meals a day, 7 days a week and availability of nutritious snacks. When medically deemed necessity Contractor will provide specialty nutritional foods, such as: low soft, low fat, sugar free.

5.12. LAUNDRY FACILITIES: Laundry facilities for residents to do their own laundry. Washers, dryer, and laundry detergent will be provided.

5.13. RELIGIOUS DISCRIMINATION: The contractor shall comply with the principles listed in 38 CFR 17.707(b) to provide housing and supportive services in a manner that is free from religious discrimination.

5.14. UNAUTHORIZED ABSENCES: The contractor shall notify the VA of unauthorized absences by a referred Veteran from the facility. Should a Veteran absent himself/herself from the Contractor's facility in an unauthorized manner, payment for services for that Veteran shall be continued for a maximum period of two days, provided there is an active outreach attempt on the part of the Contractor's staff to return the Veteran to the facility and there is a reasonable belief that the Veteran will return. Management of program dropout will be an element of quality assurance review of this program. Absences of the Veteran from the facility in excess of two days will not be reimbursable unless authorized in advance by the VA Homeless Program Coordinator.

5.15. NOTIFICATION OF MEDICAL EMERGENCIES: The contractor shall notify the authorizing VA facility immediately when a medical emergency occurs that requires hospitalization of a referred Veteran. If hospitalization of an emergency nature is required, it is agreed that admission to the appropriate facility will be accomplished promptly, and Utilization and Review will be contacted at (504) 558-1488.

5.16. NOTIFICATION OF INCIDENTS: The contractor shall notify the authorizing VA facility immediately of any incidents involving veterans residing in the residential program. The contractor shall notify the VA case manager by telephone during the hours of 8:00am and 4:30pm. The contractor shall provide the SUD Program staff and the COR with a copy of the incident report within 24 hours. The contractor shall maintain a copy of the incident report in the Veteran's case record.

5.17. TRANSPORT OF VETERANS: The Contractor shall provide the Veterans with transportation to and from scheduled SATP meetings and appointments at SLVHCS. The Contractor will devise a transportation schedule in agreement with the Program Manager to accommodate projected late meetings and appointment schedules. The transportation schedule will be provided upon awarding of the contract to the respective vendor.