RRB13Q013_LODS_Attachment_1.doc

DOC document 31 KB Posted

Attached to
Services to digitize, redact, index and host the RRB's Legal Opinion Files. -- D
Solicitation number
RRB13Q013
Issued by

About this file

From the source

Attachment 1 QASP

View the file

Other files

File Type Posted
RRB13Q013_Amendment_A-1_(pages_1-6).pdf PDF
RRB13Q013_Attachment_1_QASP.doc DOC document
RRB13Q013_Amendment_A-1.pdf PDF
RRB13Q013_Amendment_A-1_Attachment_1.docx DOCX document
RRB13Q013_SF_1449.pdf PDF
RRB13Q013_LODS_RFQ_6-14-13.doc DOC document
RRB13Q013_Attachment_4_Small_Business_Subcontracting_Plan.doc DOC document
RRB13Q013_Attachment_3_EIT_Accessibility_Certification.doc DOC document
RRB13Q013_Attachment_2_Notification_of_PIV_Requirements.doc DOC document

On GovTribe

Work with this file

  • Download the original file
  • Contacts named in this file
  • Similar government files
  • Ask GovTribe AI about this file
Try for free Login

Text version

The file's text, extracted by GovTribe without its formatting.

RRB13Q013 Legal File Digitization Services

Attachment 1

QUALITY ASSURANCE SURVEILLANCE PLAN

Measured Areas
Service Level Agreement Performance Target
How Performance Will Be Measured
Frequency of Measurement
Results if Contractor Meets the Performance Standards
Results if the Contractor Does Not Meet the Performance Standards
Quality of Electronic Legal Opinion Files
The OCR/ICR version of the text is to be 99.99% accurate.
Random sampling
Weekly
Positive Recommendation
Contractor will provide a plan for improvement within 7 days and show performance improvement within 30 days.
Quality of Legal Opinion Documents Returned to RRB
99% of the documents are in good condition
Random sampling
Weekly
Positive Recommendation
System availability
Target system uptime is 99% not including planned outages.
Contractor will provide RRB with system performance metrics monthly for review.
Monthly
Positive Recommendation
System Response Time
Target system response time is 5 seconds.
Contractor will provide RRB with system performance metrics monthly for review.
Monthly
Positive Recommendation

File details come from the government source that posted it. Updated .