RRB13Q013_Attachment_1_QASP.doc
DOC document 34 KB Posted
- Solicitation number
- RRB13Q013
- Issued by
-
Railroad Retirement Board
About this file
RFQ RRB13Q013 Attachment 1 QASP updated 7-3-13
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Other files
| File | Type | Posted |
|---|---|---|
| RRB13Q013_Amendment_A-1_(pages_1-6).pdf | ||
| RRB13Q013_Amendment_A-1.pdf | ||
| RRB13Q013_Amendment_A-1_Attachment_1.docx | DOCX document | |
| RRB13Q013_SF_1449.pdf | ||
| RRB13Q013_LODS_Attachment_1.doc | DOC document | |
| RRB13Q013_LODS_RFQ_6-14-13.doc | DOC document | |
| RRB13Q013_Attachment_4_Small_Business_Subcontracting_Plan.doc | DOC document | |
| RRB13Q013_Attachment_3_EIT_Accessibility_Certification.doc | DOC document | |
| RRB13Q013_Attachment_2_Notification_of_PIV_Requirements.doc | DOC document |
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Text version
RRB13Q013 Legal File Digitization Services
Attachment 1 QASP
QUALITY ASSURANCE SURVEILLANCE PLAN
| Measured Areas |
| Service Level Agreement Performance Target |
| How Performance Will Be Measured |
| Frequency of Measurement |
| Results if Contractor Meets the Performance Standards |
| Results if the Contractor Does Not Meet the Performance Standards |
| Quality of Electronic Legal Opinion Files |
| The offeror shall propose the accuracy percentage of the OCR/ICR version of the electronic legal opinion text files by paper format including acid, onion skin, photocopier, and index cards. |
| Random sampling |
| Weekly |
| Positive Recommendation |
| Contractor will provide a plan for improvement within 5 days and show performance improvement within 10 days. |
| Quality of Legal Opinion Documents Returned to RRB |
| 99% of the documents are in good condition |
| Random sampling |
| Weekly |
| Positive Recommendation |
| System availability |
| Offeror shall propose the Target uptime percentage for the system, not including planned outages. |
| Contractor will provide RRB with system performance metrics monthly for review. |
| Monthly |
| Positive Recommendation |
| System Response and Search Response Time |
| Offeror shall propose the target system response time and search response time in seconds. |
| Contractor will provide RRB with system performance metrics monthly for review. |
| Monthly |
| Positive Recommendation |
| Redaction Level |
| 100% redaction level required for the requested electronic text files to be hosted on the contractor’s system. |
| Random Sampling |
| Weekly |
| Positive Recommendation |
| Contractor will provide a plan for improvement within 3 days and show performance improvement within 5 days. |
File details come from the government source that posted it. Updated .