ROBD PWS Draft.docx

PERFORMANCE WORK STATEMENT (PWS)

Reduced Oxygen Breathing Device (ROBD) Program Equipment Maintenance Part 1 General Information

1. General: This is a non-personal services contract to provide equipment maintenance services on Reduced Oxygen Breathing Devices 2 (ROBD2) equipment. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, tools, materials, supervision, and other items and non-personal services necessary to perform routine calibration and verification services, scheduled parts replacements, repair services, and on-call remote technical support on six (6) ROBD2 equipment, as defined in this Performance Work Statement (PWS), except for those items specified as Government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.2 Background: United States Army Special Operations Command (USASOC) requires specialized trainings support to deliver High-Altitude Physiology training. The Contractor shall utilize the ROBD2 – a specialized medical and aerospace training system design to safely simulate high-altitude hypoxic exposure – to train and prepare Military Free Fall (MFF) Parachutists and aircrew members within the 1st Special Forces Command (SFC), the Special Warfare Center and School (SWCS), the 75th Ranger Regiment, and 160th Special Operations Aviation Regiment (SOAR)

1.3 Objective: The objective of this contract is to ensure sustained operational readiness, reliability, and safety of six (6) ROBD2 units to support USASOC’s High-Altitude Physiology training mission. This is achieved through the comprehensive maintenance program detailed in Part 5.

Note: The contractor shall not be required to travel to government facility to provide technical support; all technical support will be conducted via remote means.

1.4 Scope: The contractor shall provide routine calibration and verification services, scheduled parts replacements, repair services, and on-call remote technical support on six (6) Reduced Oxygen Breathing Devices (ROBD) equipment. The Contractor shall notify TPOC of ROBD equipment repair requirements, along with cost estimate based on time and parts required when applicable. The contractor shall wait until receipt of written approval from Government representative to conduct unscheduled repairs. The cost of shipping of ROBD equipment to and from the contractor is not the contractor’s responsibility, the TPOC is responsible for shipment of ROB equipment to and from the manufacturer for services and repairs.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year period of 12 months and four (4) 12-month option periods.

Base Year:

15 Sep 2026 – 14 Sep 2027

Option Years:

Option Year 1: 15 Sep 2027 – 14 Sep 2028 Option Year 2: 15 Sep 2028 – 14 Sep 2029 Option Year 3: 15 Sep 2029 – 14 Sep 2030 Option Year 4: 15 Sep 2030 – 14 Sep 2031

1.6 General Information:

1.6.1 Quality Control Plan (QCP): Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government (see Revolutionary FAR Overhaul (RFO) 52.246-1 Contractor Inspection Requirements).

1.6.1.1 An Analysis of Quality Control and Timeliness of services rendered shall be provided to the TPOC with 30 days upon completion of each option year.

1.6.1.2 The Contractor shall inform the TPOC of issues or potential issues that might affect the performance 48 hours of identifying those issues. Verbal reports shall be followed by written reports with 72 hours.

1.6.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the TPOC must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the TPOC will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.6.2.1 Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor shall reply in writing within five (5) workdays from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.6.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.6.3.1 U.S. Holidays: The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include, and any other federal recognized holiday as deemed by the President.

1.6.3.1.1 When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The contractor shall work on the days the Government is scheduled to work.

1.6.4 Hours of Operations: The Government operating hours are 0900 to 1700, Eastern Standard Time (EST) Monday through Friday except U.S. Holidays identified in paragraph 1.6.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall be available to provide support 0900 to 1700 EST Monday through Friday.

1.6.5 Place of Performance: The contractor shall not have routine access to Government facilities. The work performed under this contract shall be conducted at the contractor’s facility. Technical support with be conducted through remote means that does require the contractor to gain access to routine access to government facilities.

1.7 Security Requirements: The following information is provided on security related matters.

1.7.1 Security Requirements: The contractor is not required to adhere to any security requirements that are specified on DD254 because they will not be required to access the government facilities. The contractor must obtain and maintain Cybersecurity Maturity Model Certification (CMMC) Level 1 (Self-assessment) compliance prior to contract award.

1.7.2 Installation Access: No installation access is required for contractors; they will not be required to perform ROBD maintenance duties on installation.

1.7.3 Operational Security: Contractor personnel shall not be required to adhere to facility security policies and restrictions because they will not be required to access government facility.

1.8 Property and Maintenance Management System: The Contractor shall provide and use their own systems to conduct the work.

1.9 Roles and Responsibilities:

1.9.1 Project Manager: The Contractor shall appoint a Project Manager to act as the overall authority of the Contractor employees. The Project Manager shall serve as the main point of contact between the Government and the Contractor. The Project Manager shall be responsible for forecasting service requirements and ensuring all work performed is completed to the standards listed herein. If these duties are delegated to another Contractor employee, the Government shall receive a written notification with the new point of contact information within 24 hours.

1.9.2 Technical Point of Contact (TPOC): The TPOC will be designated to represent the Government for the purpose of monitoring technical aspects of the contract and assisting in contract administration. The TPOC is authorized to perform the following functions: Assures that the Contractor performs the technical requirements of the contract; performs inspections necessary in connection with contract performance; maintains written and oral communications with the Contractor concerning technical aspects of the contract; issues written interpretations of technical requirements; monitors Contractor's performance and notifies both the Contracting Officer (KO) and Contractor of any deficiencies. The TPOC is not authorized to change any of the terms and conditions of the resulting contract.

1.9.3 Personnel Qualifications: The Contractor shall provide trained and qualified personnel to accomplish all work and services covered under this contract. The contractor is responsible for ensuring all employees have the proper licenses and certifications for the contractor to properly operate and maintain equipment. Contractor shall possess ISO 9001 certification and must be Original Equipment Manufacturer (OEM), Environics Inc trained.

1.10 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/, the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1. DEFINITIONS: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and/or terminate contracts, and to make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

CONTRACTOR PERSONNEL. Contractor and subcontractor employees perform work under this contract.

DAY – means, unless otherwise specified, a calendar day.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

DELIVERABLE. Anything that can be physically delivered, but may include non-physical things, such as meeting minutes or reports.

FACILITY CLEARANCE. (If applicable) A facility clearance (FCL) is an administrative determination that, from a national security standpoint, a facility is eligible for access to classified information at the same or lower classification category as the clearance being granted. The FCL may be granted at the Confidential, Secret, or Top-Secret level. The FCL includes the execution of a Department of Defense Security Agreement (DD Form 441). Under the terms of the agreement, the Government agrees to issue the FCL and inform the Contractor as to the security classification of information to which the Contractor will have access. The Contractor, in turn, agrees to abide by the security requirements set forth in the National Industrial Security Program Operating Manual, commonly referred to as the NISPOM.

GOVERNMENT PROPERTY - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

PROPERTY ADMINISTRATOR - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

KEY PERSONNEL. Contractor employees who are critical for achieving PWS objectives. Key personnel shall meet position qualification and experience requirements indicated in the PWS. When key personnel qualifications are used as an evaluation factor in “Best Value” procurement, the Contracting Officer is the only one authorized to concur with key personnel replacement after award of the contract. When proposed key personnel resumes are used as an evaluation factor in best value procurement, a letter of commitment may be required from the individual whose resume is provided.

PERFORMANCE PREQUIREMENT SUMMARY (PRS): A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

PHYSICAL SECURITY. The part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

PROPERTY ADMINISTRATOR (PA). (If applicable) The authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to government property in the possession of a Contractor.

PROPERTY MANAGEMENT SYSTEM. (If applicable) System established by the Contractor that is used to manage GFP/GFE in its possession to control, use, preserve, protect, repair, and maintain.

QUALITY ASSURANCE. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, quality assurance refers to actions by the Government.

QUALITY ASSURANCE SURVEILLAND PLAN (QASP). The key Government-developed surveillance process documents are applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

WORK DAY. Length of time during a day in which the Contractor provides services, in accordance with the contract. Also referred to as Business Day.

WORK WEEK. Monday through Friday, unless otherwise specified.

2.2. ACRONYMS: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 The Contractor shall provide all personnel, equipment, supplies, facilities, tools, materials, supervision and other items required to perform work under this contract.

4.2 Contractor shall provide written certification that it is an Original Equipment Manufacturer (OEM) authorized service provider for the ROBD equipment.

4.3 Contractor shall ensure all personnel performing services are licensed and certified. Contractor shall provide proof of historical work on ROBD equipment maintenance services within last two years.

4.4 Materials and Parts: The Contractor shall provide all materials to meet the performance of this contract such as but not limited to: Original Equipment Manufacturer (OEM) parts for routine calibration and verification services, scheduled parts replacements, and repair services.

4.5 Tools and Equipment: The Contractor shall provide all necessary tools and test equipment required to perform routine calibration and verification services, scheduled parts replacement, and repair services.

4.6 Facility: All work shall be performed at the Contractor’s facility, which shall be equipped to handle the requirement of this PWS.

Part 5

SPECIFIC TASKS

5.1. Basic Services. The Contractor shall provide routine calibration and verification services, scheduled parts replacements, repair services and on-call remote technical support on six (6) ROBD2 equipment.

5.2: Task:

5.2.1 Routine calibration and verification services: The Contractor shall perform annual scheduled, preventative maintenance and calibration verification services for six (6) ROBD2 units, consisting of four (4) Model 6202 units and two (2) Model 6202-1 units. These services shall perform in accordance with the procedures and specifications outlined in the Environics ROBD2 Operator’s Guides and technical manuals.

5.2.1.1 Scheduled services coordination and correspondence: The contractor shall notify the TPOC of pending services at least 30 days prior to service due date the provide workorder details at least 14 days prior to due date. The contractor shall notify TPOC of service completion within 4 working days of completion then provide flow control calibration sheet within 14 days.

5.2.1.2 System Diagnostics and Calibration: The Contractor shall perform a full system diagnostic and calibration sequence on each unit annually which must include:

a. Annual performance test

b. Annual inspection for pneumatics contamination

c. Annual inspection of electrical wiring and connectors

d. Annual operational check for all instrument operating modes and functions

e. Annual execution of 21-point computerized calibration

f. Annual execution of 3-part leak test

g. Annual post-calibration verification procedures

h. Annual delivery of formal service reports

5.2.2 Scheduled parts replacements: The Contractor shall inspect the following life-cycle components annually and replace them as required to ensure sustained system reliability, operational readiness, and safety:

a. Oxygen (O2) Sensor

b. Battery

c. System Fan Filter

d. Viton Tubing (replace based on annual inspection results)

e. Orifice (replace based on annual inspection results)

5.2.3 Repair Services, as required: The Contractor shall provide repair services as required to maintain the operational readiness of six (6) ROBD2 units. Upon receipt of equipment requiring repair, the Contractor shall submit a detailed repair cost estimate to the TPOC within 72 hours. The Contractor shall not commence repair activities until receiving written approval (to include electronic mail) of the cost estimate from the TPOC. Approved repairs shall be funded and reimbursed under the Unplanned Maintenance CLIN, up to the limit of allocated funding.

5.2.4 On-call remote technical support: The Contractor shall provide remote technical assistance via telephone or video communication to assist Government operators in troubleshooting and resolving device issues during Government operating hours, as outlined in Section 1.6.4.

5.2.5 Shipment Coordination: The Contractor shall coordinate and facilitate all equipment shipping to and from the Contractor’s facility for routine services and repairs. This support shall include shipping cost estimates, generate corresponding shipping labels, and provide tracking information to the TPOC. The Contractor shall provide prompt notification to the TPOC upon receipt of equipment for service and again upon shipment of the serviced equipment back to the Government’s site.

Part 6

APPLICABLE PUBLICATIONS (CURRENT EDITIONS):

6.1 The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1: ROBD Service Manual revision 9, 01 September 2023

6.1.2: USASOC ROBD Internal Standing Operating Procedures, 27 September 2018.

TECHNICAL EXHIBIT 1

PEFORMANCE REQUIREMENTS SUMMARY (PRS)

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standard briefly describes the minimum acceptable levels of service required for this requirement. This standard is critical to mission success.

TECHNICAL

EXHIBIT 2

DELIVERABLES SCHEDULE

DELIVERABLE

FREQUENCY

#OF COPIES

MEDIUM

/FORMAT

SUBMIT TO

PWS

PARA

5.2.1.1

5.2.1.1