RIPD E4000-26-3-18 OES.docx

OES

GENERAL SYSTEM DESCRIPTION

This procurement is for two optical emissions spectrometers. One of which will be for the lab and the other for the foundry. These systems are used to analyze the elemental composition of materials. The foundry spectrometer obtains real time results during each pour. Both units will replace existing machines.

STANDARDS AND PUBLICATIONS

Clarification Any ambiguities, questions, requests for clarification or discrepancies between sections of this purchase description, drawings, national or industry standards discovered by the contractor in reviewing this purchase description shall be reported by the bidder in writing to the contracting officer BEFORE THE DATE SCHEDULED FOR CLOSE OF BIDDING/receipt of proposal. Submission of a proposal or bid shall be construed as evidence that such examination has been made. Therefore, later claims for labor, material, or equipment required, or for difficulties encountered, which could have been foreseen had such reasonable examination been made, may be denied.

National Standards and Specifications The contractor shall conform and provide equipment conforming to all local and federal codes and standards applicable to the equipment they are providing based on location and purpose of equipment in effect on the date of the opening of solicitation. It is not the responsibility of the government to make modifications to ensure compliance.

DESIGN

Ownership This equipment is a standard product of the manufacturer and shall require either no change or minor design changes to meet requirements of these specifications. Therefore, ownership of the design will remain with the manufacturer.

General Design Standards DEVIATION FROM PRODUCT: Modifications to the manufacturer’s standard design to achieve requirements as specified in this document are only permissible as dictated by good design practice. For example, mounting a 20-hp motor in a power train designed and normally using a 10-hp motor would not be acceptable.

UNITS OF MEASURE: Dimensions and capacities in this purchase description are given in the English-US (in-lb) system. All dials, gauges, and drawings shall be in the English-US system or both the English-US and the metric systems, unless otherwise specified in this document.

ID DATA PLATE: The equipment shall include a main data plate which will include the following data as a minimum requirement (additional information is acceptable): Manufacturer Name, Manufacturer’s Dunns and Bradstreet Number, Manufacturer’s Model Number, Manufacturer’s Serial Number, Year of Manufacture, Contract Number, Machine Weight. This information is necessary for compliance with the governments Unique Identification Program (UID).

DATA PLATES: All instruction, data, and identification plates and labels attached to this equipment and its controls shall be manufactured of corrosion and oil resistant metal or plastic material. All wording shall be in the English language using plain, bold face lettering. Lettering shall be permanent and have a contrasting background.

ITEM UNIQUE IDENTIFICATION (IUID) REGISTRATION: The contractor shall register the equipment in the IUID Registry (as one single system). IUID registration requires the contractor to input Cage Code, Model Number, and Serial Number into a Government Database to allow for asset and inventory tracking. IUID Registry of the equipment shall be performed at http://dodprocurementtoolbox.com/site/uidregistry/. Training for IUID is available in https://wawftraining.eb.mil. IUID registration of this equipment is required prior to final payment in the Wide Area Work Flow (WAWF). The contractor shall also affix a machine readable 2-dimensional (2-D) matrix representing the IUID registry to the machine. The IUID 2-D matrix may be included on the ID Data Plate outlined in paragraph 3.2.4.

UTILITY CONNECTION: Equipment supplied to the Rock Island Arsenal will have single point shut-off for each utility supplied to a system. This means that equipment constituting a single system shall be wired to a single main electrical disconnect point, plumbed to a single pneumatic shut-off valve, etc… This will be referred to as the “point of first connection”. Each type of power source may have only one point of first connection. E.g. (1) pneumatic shut-off valve, (1) water supply shut-off valve, (1) electrical disconnect, etc… Each point of first connection shall be clearly labeled on the system and shown in the safety lockout portion of the documentation package. These points must be located on a stationary component and positioned such that they will not create a hazard to personnel during normal operation of the system. The first connection points shall be accessible from the shop floor without the use of ladders, steps, or stools. Access cannot be hampered by operation of the system.

UTILITY CONNECTION LABOR: Rock Island Arsenal shall provide only such labor and materials as will be needed to connect facility utilities to each point of first connection of the system. The supplier will be responsible for all connections beyond the point of first connection for each utility.

UTILITIES AVAILABLE: Rock Island Arsenal shall be responsible for providing the following:

1.1.1.1 Connection of 460-V, 60-Hz, 3-Ph AC electrical power to the fused or breaker type disconnect switch required in the ELECTRICAL DISCONNECT paragraph of this purchase description. Connection does not include filters, surge protection, or any peripheral equipment necessary to make the equipment functional.

1.1.1.2 Connection of 1.5-in diameter natural gas pipe with a 5 psi pressure within the plant to a single point for each system, if needed. Connection does not include filters or any peripheral equipment necessary to make the equipment functional.

1.1.1.2.1 Supply of Argon will be through the use of bottles

1.1.1.3 If, due to contractor caused problems, the equipment or components of the equipment must be moved or removed and replaced, by RIA after initial placement, the contractor shall be billed for such work at current RIA labor and overhead rates.

ELECTRICAL DISCONNECT: The equipment shall be equipped with a manual, fused or breaker type disconnect switch, readily accessible to the operator, which will deactivate the entire equipment. It shall be located no more than 6-ft 7-in from the floor to the highest point the control device. It shall be capable of being locked in the de-energized state (OFF) only.

CONDUIT: Flexible conduit is not permitted in exposed areas. All wires, cables, and hoses will be enclosed by rigid, oil-proof protection, except where flexibility is necessary for operation of the equipment. Flexible wires, cables and hoses shall be arranged to prevent draping or tripping hazards.

NEW EQUIPMENT: The equipment furnished under this purchase description shall be new and unused.

Safety, Security and Environmental SECURITY: The RIA-JMTC is an Army installation subject to Department of Defense safeguards, various precautions, and plant protection measures. All of the below requirements will be necessary of contractors visiting RIA to satisfy requirements of this purchase description; Additional requirements will be placed on contractors requiring access to the Army Network, or Common Access Card (CAC), as specifically detailed below. At all times during the execution of this work, contractor personnel will maintain adequate plant protection devices to minimize espionage, sabotage, and other malicious destruction and damage. The contractor shall comply with all security requirements of the Rock Island Arsenal. Rock Island Arsenal island-wide Force Protection levels may be adjusted/changed at any time, which may cause possible delays and will directly affect procedures for accessing the island.

1.1.1.4 Access and General Protection/Security Policy and Procedures: The contractor and any associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Director of Emergency Services. All contractor employees must comply with all personal identity verification requirements (IAW FAR clause 52.204-9) as directed by Department of Defense (DoD), Headquarters Department of the Army (HQDA), and any local policy. If the Force Protection Condition (FPCON) changes, the Government may require changes in contractor installation access, security matters, or security processes.

1.1.1.4.1 Access to RIA: Contractor and all subcontractor employees performing work at RIA shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) and any applicable installation, facility access screening and local security policies and procedures. The JMTC Representative/ COR shall provide guidance to complete the Access Control Records Check request Form though the Rock Island Arsenal Directorate of Emergency Services.

1.1.1.4.2 Random Antiterrorist Measures Program (RAMP) participation: Contractor personnel are subject to RAMP security program (i.e. vehicle searches, wearing of ID badges, etc.). Contractor shall comply with any, and all instructions issued by the Rock Island Arsenal Police Department. The RAMP is discussed in the RIA-JMTC Anti-Terrorism Training.

1.1.1.4.3 During FPCONs levels of Charlie or Delta, services may be discontinued/postponed due to a higher National or local security threat. Services will resume when FPCON Level is reduced to Bravo, or lower. FPCON levels are described in Anti-Terrorism Level I Training.

1.1.1.4.4 Contractor personnel shall return all Installation Badges and access passes as soon as possible prior to contract completion. RIA-JMTC electronic keys and access passes are accountable items, shad shall be returned within 24-hours of no longer being needed. Items will be returned to the COR, or paced in a drop box at a RIA-JMTC access point.

1.1.1.5 Security Training: The contractor shall complete the following training:

1.1.1.5.1 Anti-Terrorism, Level I: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Anti-Terrorism (AT) Level I Awareness training. The COR will be provided a copy of the Rock Island Arsenal –Joint Manufacturing and Technology Center (RIA-JMTC) AT Level I Awareness Training and assure that the training is complete. The contractor shall sign a memorandum of record for each contractor employees and subcontractor employee to the RIA-JMTC Operations Center prior issuing any electronic keys, or access pass being authorized.

1.1.1.5.2 iWatch (See Something, Say Something) Training: The Contractor and all associated subcontractors shall complete iWatch Training. iWatch Training shall be provided during the Anti-Terrorism Training.

1.1.1.6 For Contractors requiring Common Access Card (CAC): Before CAC issuance, the contractor employee requires a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks onsite, or remotely or (2) Remote access via logon, to a DoD network using DoD-approved remote access procedures, or (3) Physical access to multiple DoD facilities or multiple Non-DoD Federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6-months, or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. Contractors needing a NACI or equivalent investigation or higher investigation will coordinate this investigation through their COR. Contractor personnel shall turn in CAC cards upon completion of their contractual obligations, or at the request by the COR, or at the request of the Contracting Officer.

1.1.1.6.1 No CAC cards will be issued for this requirement.

FEDERAL MARIJUANA LAWS REMAIN UNCHANGED: Note: Rock Island Arsenal is under the exclusive federal jurisdiction of the United States. Under federal law, marijuana is still defined as a Schedule I drug, and possession and use of marijuana is still illegal. Any person using or in possession of marijuana on Rock Island Arsenal may be criminally prosecuted in federal district court. In addition, such individuals may be permanently barred from entering Rock Island Arsenal.

REAL ID: Starting 07-May-2025 all personnel entering Rock Island Arsenal will be required to show a Real ID form of identification.

INDUSTRY AND REGULATIONS: The equipment shall comply with the most current of all local, state, and federal laws and regulations listed in Standards and Publications.

MATERIAL EXCLUSIONS: The equipment shall not contain polychlorinated biphenyl (PCB), ozone depleting substances (Class I or Class II), or asbestos materials.

SAFETY REGULATION COMPLIANCE: The contractor shall comply with standard OSHA and RIA safety standards, including but not limited to conforming to confined space work requirements when applicable and wearing of Personal Protective Equipment (PPE) where designated.

COMPONENT SPECIFICATION

Equipment: The supplier shall furnish all equipment normally considered by him to be standard for his machine unless identified in this requirement to be of specific manufacture. The following equipment shall be provided in addition to the equipment specified in other sections of this purchase description, which may not be standard. The inclusion of standard equipment in this paragraph is inadvertent and should not be construed to allow duplication.

Dimensions:

DOOR ACCESS: The equipment shall be shipped either assembled or disassembled to pass through a door 3-ft wide by 6-ft 8-inches high.

General Equipment Specifications Both spectrometers shall be of the arc/spark OES type Optical Emissions Spectrometer (Lab) General

1.1.1.7 The contractor shall provide a SPECTROLAB S or equivalent spectrometer model

1.1.1.7.1 Spark Analyzer Pro software or equivalent software must be provided

1.1.1.7.2 The system shall be equipped with a CMOS optical system or equivalent, and have a minimum range of 120-770nm

1.1.1.7.3 A PC, monitor and argon regulator shall be included with the system

1.1.1.7.4 The spectrometer shall be generally comprised of electronics, the optical system, filter system, light path, plasma generator, spark stand and argon block Matrices

1.1.1.8 Matrix 1-2 shall be iron (Fe) and aluminum (Al)

1.1.1.9 Matrix 3-4 shall be aluminum (Al) and nickel (Ni)

1.1.1.10 Matrix >4 shall be titanium (Ti)

Analytical Program

1.1.1.11 The analytical program shall be comprised of the following: (Fe-01, 10, 15, 20, 30, 40, 50, 60, 65), (Cu-01, 10, 20, 30, 40, 50, 60, 70, 80), (Al-01, 10, 20), (Ni-01, 10, 20, 30, 40), (Ti-01, 10, 20, 30) Other equipment

1.1.1.12 All other necessary equipment considered to be standard and/or necessary for operation shall be included, such as a PC stand, adapters, spark stand plates, ceramic discs and consumables

1.1.1.13 A 100-120V SIRCAL argon purifier or equivalent shall be provided to ensure nitrogen channel performance Optical Emissions Spectrometer (Foundry) General

1.1.1.14 The contractor shall provide a benchtop SPECTROMAXx Advanced or equivalent spectrometer model

1.1.1.14.1 Spark Analyzer Pro MAXx software or equivalent software must be provided

1.1.1.14.2 The range of the system shall be a minimum of 120-766nm

1.1.1.14.3 A PC and monitor shall be provided with the system

1.1.1.14.4 The system shall be equipped with a single ICAL SAMPLE to provide standardization of all matrices

1.1.1.14.5 An argon cleaning option and argon regulator shall be supplied

1.1.1.14.6 The system shall be equipped with a HON (Hydrogen, Oxygen, and Nitrogen) option

1.1.1.14.7 A SIRCAL gas purifier or equivalent shall be provided for nitrogen line performance

1.1.1.14.8 The spectrometer shall be generally comprised of a spark stand, argon block, plasma generator and fiber, air and UV optics Matrices

1.1.1.15 The matrix shall be comprised of: Fe-01, Ni-01, Al-01, Ti-01, Cu-01 Analytical Program

1.1.1.16 The analytical program shall consist of: (Fe-01, 15, 20, 30, 40, 50, 60, 65), (Cu-01, 10, 20, 30, 40, 50, 60, 70, 80), (Al-01, 10, 20), (Ni-01, 10, 20, 30, 40), (Ti-01, 10, 20, 30) Other equipment

1.1.1.17 All other necessary equipment considered to be standard shall be included, such as adapters, spark stand plates, ceramic discs and consumables

1.1.1.18 A line conditioner shall be supplied in order to protect instruments from surges and spikes

1.1.1.19 A 100-120V SIRCAL argon purifier or equivalent shall be provided to ensure nitrogen channel performance Software A minimum of two licenses shall be issued Internet connection shall not be required for use The software shall use a Windows operating system The systems shall be capable of being placed on the RIA-JMTC network at the discretion of RIA-JMTC without the need for contractor intervention

INFORMATION TECHNOLOGY SYSTEMS AND SUPPORT

Installation IT Support:

PERSONNEL: RIA-JMTC will not provide the technician credentials to access the workstation. Access to the workstation will be provided by the RIA-JMTC IT Support Staff escort. Removable Media e.g., CD/DVD/USB/SD/External hard drive will be scanned prior to use. Programs and software must be ran from RIA-JMTC approved/provided media or CD/DVD(s). Contractor Devices will not be allowed to connect to the RIA-JMTC network nor will they be allowed to connect to RIA-JMTC equipment other than to scan and transfer media.

INSPECTION/FINAL ACCEPTANCE:

LICENSING: The software/ hardware license shall not require an internet connection. A license dongle or license file must be provided for offline use.

Media/ Devices REMOVABLE MEDIA: Removable media consists of the following: CD, DVD, USB, SD, and External Hard Drives. Removable media shall be scanned prior to use. Programs and software must be ran from RIA-JMTC approved/ provided media or CD/ DVD(s).

CONTRACTOR DEVICES: Contractor Devices will not be allowed to connect to the RIA-JMTC network and they will not be allowed to connect to RIA-JMTC equipment other than to scan and transfer media.

NON-GOVERNMENT OWNED SYSTEMS OR DEVICES: The contractor shall comply with AR 25-1 and AR 25-2. The contractor shall not install or connect non-Government-owned computing systems or devices to Government networks without the COR’s coordination and obtaining the proper authorization from the appropriate Information System Security Manager (ISSM), ensuring that all software has a Government Assess Only Authorization. The non-Government-owned computing systems or devices include, but are not limited to, personal or Contractor-owned thumb drives e.g., memory sticks, flash drives, Universal Serial Bus (USB) drives, jump drives, pen drives, removable or external hard drives, Personal Digital Assistants (PDA), PC Cards/Express Cards, MP3 players, cell phones, digital media, floppy disks, compact disc (CD)/digital video disk (DVD) burners, optical recordings, photo flash cards, laptops, or any devices that can store data.

1. INFORMATION ASSURANCE AND ACCREDITATION:

Non-Government-Owned computing systems or devices: The Contractor shall comply with AR 25-1 and AR 25-2. The Contractor shall not install or connect non-Government-owned computing systems or devices to Government networks without a government representative coordinating and obtaining proper authorization from the appropriate Information System Security Manager (ISSM), ensuring that all software has a Government Assess Only Authorization. The non-Government-owned computing systems or devices include, but are not limited to, personal or Contractor-owned thumb drives e.g., memory sticks, flash drives, Universal Serial Bus (USB) drives, jump drives, pen drives, removable or external hard drives, Personal Digital Assistants (PDA), PC Cards/Express Cards, MP3 players, cell phones, digital media, floppy disks, compact disc (CD)/digital video disk (DVD) burners, optical recordings, photo flash cards, laptops, or any devices that can store data.COMPONENT SPECIFICATION System Accreditation and Re-Accreditation: The Contractor shall assist in providing system accreditation documentation such as required artifacts and shall answer technical questions required for registration for accreditation. All documents shall be IAW Chapter 5, and Appendices D and E, AR 25-2, Information Systems Security (dated 3 August 2007) and DOD Instruction 8510.01, Risk Management Framework (RMF) Program or future DOD regulation that supersedes these regulations. The Contractor shall assist in performing yearly reviews of the accreditation, or whenever changes/additions are made to the system. The Contractor will assist in preparing risk assessments, as required.

APPROVAL/SHIPPING

Shipping RESPONSIBILITY: The contractor is responsible for delivery of the equipment to the Rock Island Arsenal. Adequate preserving of equipment surfaces, packing, marking, and skidding of materials for shipment shall be the responsibility of the contractor. If special lifting devices, such as hooks or eyes, are required for ease of handling, they shall be supplied with the equipment. Any special devices shall be returned to the contractor upon request only if they will not be required for future movement of the equipment, and at the contractor’s expense.

SHIPPING SCHEDULE: Be aware, the Rock Island Arsenal will only off-load equipment arriving between 6:00 am and 12:00 pm (noon), local time on Mondays through Thursdays except holidays. For information concerning holidays, the contractor should consult the contracting officer. There is no place to stage transporting vehicles awaiting the arrival of contractors. All equipment shall be delivered at the same time, meaning the same day (multiple trucks are acceptable) unless pre-authorized to deliver on multiple days by the RIA-JMTC contracting officer.

RECEIVER: All shipments to Rock Island Arsenal including installation tools and/or replacement parts, as well as the original shipment of the equipment, shall be marked “ATTN: Mr. Robert Mcclure TARA-LGC”. Items not correctly marked are subject to being returned at the vendor’s expense.

ARRIVAL INSPECTION: Upon receipt of equipment at Rock Island Arsenal, a preliminary inspection shall be performed to determine condition and/or count. This inspection shall be performed by Rock Island Arsenal personnel.

Installation PREPARATION EXECUTION SUPPORT: Rock Island Arsenal will support the preparation portion of the installation by providing utilities to the points of first connection.

LABOR AND MATERIAL: The supplier is solely responsible for providing all labor, materials, hardware, tools, and equipment necessary for complete installation/start-up of this system except as specifically listed in this document as being provided by the Rock Island Arsenal.

SUPERVISION: Supervision of the installation process will be the responsibility of the contractor. Rock Island Arsenal shall retain the right to periodic inspection and evaluation of the process, as it deems necessary.

OFF-LOADING/PLACEMENT: Off-loading of the equipment from the delivery vehicle, and placement of the equipment in position for the installation is the responsibility of the contractor. The contractor shall not be allowed to use government equipment to accomplish this work.

OFF-LOADING/PLACEMENT OPTION: At the request of the contractor, Rock Island Arsenal will perform the off-loading and placement of the equipment.

1.2.1.1 Any special requirements or precautions to be observed shall be the responsibility of the contractor to provide.

1.2.1.2 The contractor or his representative may be present during this process; however, such person will be responsible for being present upon arrival of the equipment at Rock Island Arsenal. Off-loading and placement shall not be delayed to allow arrival of the contractor or his representative.

1.2.1.3 If, due to contractor caused difficulties, the equipment or components of the equipment must be moved, removed or replaced by Rock Island Arsenal after initial placement, the contractor shall be billed for such work at current Rock Island Arsenal labor and overhead rates.

LIABILITY: In any case, the equipment remains the property of the contractor, and the contractor shall assume all responsibility and liability for the equipment and the work performed upon it. The government shall be held harmless for any damage done to the equipment at any time up until final acceptance of the equipment by Rock Island Arsenal, except in the case of intentional damage and/or gross negligence on the part of Rock Island Arsenal personnel.

SET-UP: The contractor shall be responsible for set-up and connection of the equipment beyond connections of the utilities to the points of first connection.

SECURITY: The RIA-JMTC is an Army installation subject to Department of Defense safe guards, various precautions, and plant protection measures. At all times during the execution of this SOW, the contractor will maintain adequate plant protection devises to minimize espionage, sabotage, and other malicious destruction and damage. The contractor shall comply with all security requirements of the Rock Island Arsenal. Rock Island Arsenal Island-wide Force Protection levels may be adjusted/changed at any time, which may cause possible delays and will directly affect procedures for accessing the Island.

Delivery Hours or Service Hours: Service calls, equipment installation, training, and equipment delivery (where the contractor offloads) will only be allowed from 0600 – 1530, Monday through Thursday, except for Government Holidays. Deliveries of items where the contractor has opted for Government “off-loading option”, must be received before 1200 hours. These hours are subject to change, however, the Government will notify the contractor of such changes. The vendor will contact the designated Performance Certifier/ COR to obtain an electronic key for their representative (i.e. delivery driver) in order to have access to the facility. Deliveries and service calls outside the normal hours stated above will be coordinated with the Performance Certifier/ COR to address any emergency situations."

Completion Final acceptance of the equipment shall occur after the following:

1.2.1.4 Set-up completion by the contractor.

1.2.1.5 Successful completion of performance testing at Rock Island Arsenal.

1.2.1.6 Final inspection approval by the government representative or inspector. This is to verify full compliance with this description to include amendments and modifications to the final contract. The government representative shall perform any and all tests he deems necessary to insure compliance with this description and industry standards to include, but not limited to ease of control, convenience of operation, safe operation, and adequacy of lubrication devices.

1.2.1.7 All required training is complete.

1.2.1.8 Complete documentation packages are delivered.

TRAINING

The contractor shall provide instruction in proper operation and maintenance of the equipment without additional cost to the government. Training shall be of sufficient duration that the recipients are able to demonstrate a reasonable level of competence as determined by the equipment installer and/or the inspector. Acceptance may be delayed as a result of inadequate training.

Schedule Training shall training shall be coordinated with the Rock Island Arsenal. Daily training shall begin no later than 6:30 a.m. CST and shall continue until at least 2:15 p.m. CST. This is required to get full coverage of the 1st shift of operation at RIA-JMTC. If training does not begin until after the stated time, RIA-JMTC may at its option require additional training at a different time to compensate for the loss of training caused by the late start. This may include more time than what is represented by the delay (e.g. a 1-hr delay may require 2-hrs later to impart the knowledge lost).

Location All training shall be performed at the Rock Island Arsenal. It shall be performed using the equipment purchased in this description.

Type Each type of training shall be given independently. Rock Island Arsenal shall coordinate with the contractor to provide the proper personnel for each type of training. The following types of training shall be provided by the contractor.

OPERATOR: Training shall be provided by the contractor for (2) operators. This shall include instruction on the safe, efficient operation of the equipment delivered. The trainees supplied by RIA-JMTC shall be familiar with machine operation, but not necessarily with the style or type of controls provided with the equipment. (E.g. for a new CNC lathe, the operator will be familiar with CNC lathe operation, but may have no experience with a Fanuc control system.)

SOFTWARE: If the equipment includes software, software training shall be provided, separate from the operator training for (2) personnel. If software operations are normally performed by the operator only, then this training may be combined with the operator training.

MAINTENANCE: Mechanical and electrical control and diagnostic maintenance training shall be provided by the contractor. This shall include information on troubleshooting and preventive maintenance procedures. This shall be provided for (2) personnel.

SERVICE

Service/Support Requirements The contractor shall have as a minimum, a verifiable service/repair capability which meets or exceeds the following requirements:

STAFF: Staffed by qualified, English speaking personnel fully knowledgeable in the service/repair of the equipment offered.

TELEPHONE ACCESS: Telephone access to service/repair personnel shall be available for consultation during Rock Island Arsenal normal working hours. Rock Island Arsenal normal working hours are 8:00 am CST to 3:00 pm CST, Monday through Friday, except legal federal holidays.

ON-SITE RESPONSE: Physical, on-site response shall be possible within 48-hrs of notification that service/repair of the equipment is necessary.

MAINTENANCE PARTS: Parts necessary for periodic replacement such as belts, hoses, filters, and other parts normally considered as spare parts, by the manufacturer, shall be stocked and available for shipment.

PRIOR HISTORY: Said service/repair capability shall have been available to the general public prior to the issue date of this purchase description. Adequate proof of prior availability shall be provided upon request.