RFQ Specs Marketing Software_1~1.docx

ILLINOIS STATE BOARD OF EDUCATION

REQUEST FOR QUOTE (RFQ)

Specifications:

The Illinois State Board of Education (ISBE) is seeking a vendor to provide Marketing software which integrates with Dynamics CRM and provides a rich user interface allowing Internal/External Communications department to create marketing e-mails with a WYSIWYG GUI.

Must meet the following specs:

Unlimited users Unlimited contacts Email Marketing with 3.5 Million emails per year included Web Tracking Campaign Tracking Social Discovery Social Marketing Web Forms Subscription Management Profile Management Lead and Contact Scoring Surveys Campaign Automation SMS Messaging via Twilio, MessageNet or BulkSMS integration Webinar integration with Eventbrite, GoToWebinar, WebEx or Cvent Landing Pages Basic Support

· Phone, Online and Live Chat

· 24x7 Availability

· 5 authorized support users

· Unlimited online training and knowledgebase

· Dedicated Technical Account Manager that is Dynamics Certified

· <1 hour initial response time

· Direct access to Tier 2 support (bypassing Tier 1 Support)

· A named Customer Success Manager (the benefits of a named CSM contact include: direct access to the Customer Success Manager and greater familiarity with the customer’s business goals and processes.

Business Onboarding

· 60 days

· 1 Kick-off Call

· 1 Implementation Call

· 2 Touchpoint Call

· 7 Product Consulting Appointments (to be completed during length of contract)

Expenses:

Vendor must submit all-inclusive one-year pricing of the software.

Effective Dates:

The term of this contract will be from execution through one year from date of execution.

Insurance:

The Contractor shall maintain insurance policies in sufficient amounts to protect ISBE from liability for acts of the Contractor and risks and indemnities assumed by the Contractor. Such Comprehensive Automobile Insurance Policy shall provide coverage for all owned, hired, rented, leased and non-owned automobiles, written with a combined single limit of liability of not less than $100,000 for each occurrence of bodily injury and/or property damage.

Upon execution of this Agreement, the Contractor shall provide a copy of certificate of insurance evidencing the coverage described in this Section. The policy specified above shall be placed with an insurance company reasonably acceptable to ISBE.

Quotes Must Include:

· All-inclusive, one-year software pricing

· Quote outlining all specifications met

Notes to Vendor:

· All quoted prices must be valid for 30 days from date of submission. All prices must include all charges.

· No price increases will be accepted. In the event of a price decrease, the agency is guaranteed to receive the lowest price.

· ISBE reserves the right to reject all offers; to reject individual offers for failure to meet any requirement; to award by item, part or portion of an item, group of items, or total; and to waive minor defects.

· Vendors are encouraged to register as a Small Business with the State of Illinois

· If you have questions about State of Illinois purchasing procedure, policy or payment please contact ISBE contact located below before placing your quote for consideration.

· Vendor may attach separate page describing its proposal.

For Questions please contact: Jessica Crum at jcrum@isbe.net Telephone: 217-785-8777 or Fax 217-557-5839