J.9__PastPerformanceQuestionnaire.doc
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- Zone Program Integrity Contractor (ZPIC)
- Solicitation number
- RFP-CMS-2007-0027
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J.9 Past Performance Questionnaire
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Attachment J.9 Past Performance Questionnaire
PAST PERFORMANCE QUESTIONNAIRE
Sample Cover Letter
[COMPANY LETTERHEAD (Prime or subcontractor)]
Reference Name and Address
Date
SUBJECT: RFP #CMS-2007-0027 – Zone Program Integrity Contractor Dear _________________:
We are currently responding to the Centers for Medicare and Medicaid Services (CMS) Request for Proposal number CMS-2007-0027 (as a subcontractor to______ (If applicable)). The purpose of this contract is to provide fraud, waste and abuse detection, deterrence and prevention services for Medicare and Medicaid in accordance with the Zone Program Integrity Contractor program.
There is an increased emphasis on past performance in the federal source selection process. CMS is requesting that customers and clients of offerors provide the information as described within the attached questionnaire and return it to them for evaluation. We have identified you as one of our references and respectfully request that you complete and sign the attached questionnaire and then return it to CMS.
Questionnaires are due to CMS no later than __________________ (to be filled in by offeror - see L.I.3.1.D of the RFP), however, we would appreciate an earlier response if at all possible.
We sincerely appreciate your cooperation in this matter.
Sincerely, Department of Health & Human Services
Centers for Medicare & Medicaid Services
7500 Security Boulevard, Mail Stop C2-21-15
Baltimore, Maryland 21244-1850 Office of Acquisition and Grants Management
SUBJECT:
Solicitation RFP-CMS-2007-0027 – Zone Program Integrity Contractor, Past Performance Questionnaire To Whom It May Concern:
The Centers for Medicare & Medicaid Services (CMS) very much appreciates your time and thoughtfulness in completing the attached questionnaire. The information obtained from this questionnaire will be utilized to evaluate the past performance of Offerors/Contractors who wish to be awarded a contract with CMS. Please be advised that neither your name, nor position or organization, will be divulged before, during or after this survey has been completed.
The questionnaire is arranged by general performance areas, e.g., quality of service/performance, cost control, timeliness, management, etc. Each area consists of a few basic questions relating to these aspects of performance with regard to the Offeror/Contractor with which you worked. Please complete the questionnaire as indicated on the form.
Finally, please sign your name and identify your position during your association with the referenced Offeror/Contractor. Once completed, please submit the questionnaire in one of the following manners:
Email PDF (Preferred):
Gina.Romano@cms.hhs.gov E-mail is the preferred method.
Fax Original:
(410) 786-9643, ATTN: Gina Romano, (410) 786-8645 (Please advise by phone or e-mail if questionnaire will be faxed)
Mail Original:
Centers for Medicare and Medicaid Services
Office of Acquisition and Grants Management
Division of Medicare Support Contracts
ATTN: Gina Romano
(410) 786-8645 Contract Specialist
7500 Security Blvd., C22115
Baltimore, MD 21244-1850
Thank you for taking the time to complete the questionnaire.
Sincerely, Theresa Schultz
Contracting Officer
PAST PERFORMANCE QUESTIONNAIRE
CMS Solicitation No. RFP-CMS-2007-0027 – Zone Program Integrity Contractor Company Being Evaluated (Offeror) Offeror/Contractor:
Address:
Please complete the following questionnaire about the Offeror/Contractor and indicate your responses in the blocks or columns, as appropriate. Numerical ratings are as indicated in the Rating Scale below for Q6-Q11. Other Ratings are as indicated in each block. Note: Use of the term “Agency” can be interpreted as also Government/non-Government agencies or customers.
Rating Scale:
| 0 |
| Unsatisfactory: Non-conformances are jeopardizing the achievement of contract requirements, despite use of Agency resources. Recovery is not likely. If performance cannot be substantially corrected, it constitutes a significant impediment in consideration for future awards containing similar requirements. |
| 1 |
| Poor: Overall compliance requires significant Agency resources to ensure achievement of contract requirements. |
| 2 |
| Fair: Overall compliance requires minor Agency resources to ensure achievement of contract requirements |
| 3 |
| Good: There are no, or very minimal, quality problems, and the Contractor has met the contract requirements. |
| 4 |
| Excellent: There are no quality issues, and the Contractor has substantially exceeded the contract performance requirements without commensurate additional costs to the Government. |
| 5 |
| Outstanding: The contractor has demonstrated an outstanding performance level that was significantly in excess of anticipated achievements and is commendable as an example for others, so that it justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Excellent". |
Although not required, we request that you justify each of your ratings with a comment. Please be as specific in your comment as possible, especially in situations that warrant very high or very low ratings. Use extra pages as necessary or expand the form electronically as needed.
Q1. What type of Product(s)/service(s) was/are provided by the Offeror?
Q2. What type of contract(s) (Firm Fixed Price, Cost Reimbursement, Time and Material, etc.), quantity, and subtotal dollar value of each type of contract(s) do/did you have with the Offeror?
Q3. Was the contract/subcontract(s) solicited competitively or noncompetitively?
Q4. Total value of the contract/subcontract(s) with the Offeror?
Q5. Period of Performance of the contract/subcontract(s)?
| Q6. How was the contractor's quality of products/services? (Compliance with contract requirements? Accuracy of reports submitted? Technical excellence? Appropriateness of personnel?) – See rating scale narrative on previous page. |
| Comments: |
| Rating: |
| Q7. How well did the contractor control costs? Was it within budget (over/under target costs?) If an Earned Value Management System (EVMS) was used, was the Contractor in compliance with the EVMS plan? Did the Contractor provide current, accurate and complete billings? Relationships of negotiated costs to actual costs? Cost efficiencies?) Fixed Price = N/A – See rating scale narrative on previous page. |
| Comments: |
| Rating: |
| Q8. How well did the contractor comply with timeliness? (Did contractor meet interim milestones and delivery dates on time?) – See rating scale narrative on previous page. |
| Comments: |
| Rating: |
| Q9. How well did the contractor work with Project/Contracting Officers? (Prompt notification of problems? Reasonable, cooperative, flexible? Proactive? Responsive to contract requirements? Recommended solutions?) – See rating scale narrative on previous page. |
| Comments: |
| Rating: |
| Q10. How would you describe the contractor's commitment to customer satisfaction? (How well did the contractor interface with the end user of the product/service?) – See rating scale narrative on previous page. |
| Comments: |
| Rating: |
| Q11. How well do you assess the contractor's key personnel? (How long did key personnel stay on contract? Did they effectively manage contract? Were they responsive to technical direction?) – See rating scale narrative on previous page. |
| Comments: |
| Rating: |
| Q12. If there was a cost overrun(s) or delivery delay(s), in your opinion, how much of the overrun/delay was attributable to contractor’s management? |
| a. All |
b. Most
c. Half
d. Little
e. None
f. Not applicable
| Q13. Based on your experience with this contractor, do you think it can be relied upon to delivery quality products/services by a specific delivery date? |
| a. Yes |
b. No
| Q14. Regarding resolving difficulties of a Technical, Business, Performance, and/or Quality nature, how responsive/effective was the Contractor? |
| a. Highly Cooperative and Responsive |
b. Moderately Cooperative and Responsive
c. Slightly Cooperative and Responsive
d. Slightly Uncooperative and Unresponsive
e. Moderately Uncooperative and Unresponsive
f. Highly Uncooperative and Unresponsive
g. No opinion
| Q15. Do you believe the contractor can be relied upon to control the cost of performance? |
| a. Yes |
b. Uncertain
c. No
| Q16. How frequently did you have to direct the contractor to re-perform the services because it had been performed unsatisfactorily the first time? |
| a. None |
b. Occasionally
c. Often
d. Always or almost always
| Q17. Was the contractor's performance generally satisfactory? |
| a. Yes |
b. No
| Q18. Would you hire this contractor again? |
| a. Yes |
b. No
| Q19. Would you recommend this contractor to others? |
| a. Yes |
b. No
| Q20. Any other comments regarding the contractor's performance? |
| Comments: |
Agency/Company COMPLETING Questionnaire
Agency/Company Name:
Address:
Signature of Individual Completing the Questionnaire:
Date
Name:
Telephone No.:
Title:
Email Address:
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