RFP_Parking_Management_Services_at_Hilton_Head_Island_Airport_091324.docx
DOCX document 31 KB Posted
- Solicitation number
- 012825
- Issued by
- Beaufort County, South Carolina
About this file
This is a Request for Proposal (RFP) issued by Hilton Head Island Airport, a department of Beaufort County, South Carolina, seeking a Digital Management Service Company (DMSC) to provide comprehensive parking management services. The airport aims to partner with a qualified vendor to digitize and enhance its parking operations at two locations: the Main Terminal customer parking lot and the General Aviation customer parking lot. The contract is set to begin on April 2, 2025, with services for the General Aviation lot starting immediately. The RFP requires a vendor to provide a 100% cloud-based Parking Revenue Control System (PRCS) with capabilities including License Plate Recognition, online payment platforms, 24/7/365 remote command center, digital marketing, revenue management, and comprehensive reporting systems.
The evaluation criteria for the contract totals 100%, with weightings distributed across relevant experience (20%), technical proposal (30%), transition plan (15%), financial proposal (15%), customer support and training (10%), and references (10%). Mandatory response criteria include being in business for a minimum of 5 years, having at least 2 years of experience operating 24/7/365 parking operations, and directly owning and managing all proposed software intellectual property. The airport's primary objectives include increasing parking revenue, reducing airport cost per enplanement, upgrading parking operations, digitizing management services, and minimizing missed revenue through data-driven consultation and management.
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Text version
Objectives of the Scope of Service in an RFP The Airport desires to partner with a qualified Digital Management Service Company (DMSC) that specializes in providing digitized parking management services through a cloud-based approach. The RFP seeks to identify a qualified and competent DMSC that can proficiently and professionally provide a digitized management platform with all the personnel, expertise, & technologies needed to operate the airport’s parking facilities. The successful respondent will be fully accountable and responsible for all aspects of the parking services and all areas of their management platform.
1. Operational Responsibilities:
The successful respondent will provide all aspects of the service including but not limited to the accounting, parking consultation, marketing, operational reporting, human resources, compliance, risk management, installation, deployment, implementation, training and day to day management and oversight of the service. As a part of their digitized suite of services the successful respondent will be expected to provide the airport with the following:
· 100% Cloud Based Parking Revenue Control System (PRCS),
· Must have License Plate Recognition (LPR) Capability
· 100% Cloud Based PRCS Digital Maintenance & Support,
· Online Payment Platform,
· 24/7/365 Remote Command Center,
· Digitized Marketing Capabilities,
· Digital Revenue Management Collection & Audit Program,
· Digital Service Management & Support,
· Digital Service Grading System,
· Digital Reporting Platform,
· Digital Customer Service KPI Tracking,
· Digital KPI Service Monitoring,
· Digital Employee Management System,
· Corporate Support Team,
· Digital Technology Management & Oversight Capabilities,
· PCI/DSS compliant, The Airport will require the successful proposer to provide the PRCS equipment, the installation, management and oversight of day-to-day operations. If deemed necessary, the airport reserves the right to request the successful proposer to provide valet and/or ground transportation management services. The Airport will require the DMSC to provide access to a 24/7/365 command center which passengers can contact for any issues related to the parking operations.
2. Mandatory Response Criteria:
· In business for minimum 5 years
· 2 Years Minimum Experience operating 24/7/365 Parking Operations as a DMSC
· Directly Own, maintain, and manage all software IP being proposed
3. Selection Criteria Facilitate Proposal Evaluation:
Proposals will be evaluated based on the following criteria:
1. Relevant experience and qualifications in digital management services. Teams overall expertise
2. Technical capabilities, quality, and feasibility of digital platform and the overall proposed approach and solutions.
3. Service transition plan and digital management platform implementation plan.
4. Service economics.
5. Passenger support, responsiveness, platform support and overall training for airport team
6. References from previous clients or similar projects.
Evaluation Criteria for RFP - Digital Management Services for Parking Management Operations Total Weight: 100%
| Evaluation Criteria |
| Weight (%) |
| Description |
| 1. Relevant Experience & Team Expertise |
| 20% |
| Experience in providing digital management services, specifically for parking operations. A proven track record with similar projects will be evaluated. Overall team experience in digital management services. |
| 2. Technical Proposal |
| 30% |
| Quality and comprehensiveness of the proposed digital solutions and technologies to enhance parking management operations. This includes software capabilities, data analytics, and user interface design. Ability to digitally quantify service performance. |
| 3. Transition Plan and Timeline |
| 15% |
| Overall transition plan, clarity and feasibility of the project timeline, including key milestones and deliverables, as well as the proposed project management approach to the overall service transition. |
| 4. Financial Proposal |
| 15% |
| Overall financial structure, including project costs, ongoing service fees, and perceived value for the proposed services. Consideration of return on investment (ROI) and cost-effectiveness will be included. |
| 5. Customer Support and Training |
| 10% |
| Assessment of the support services offered, including training for airport staff, responsiveness, and ongoing assistance. Ability to support platform remotely, passenger support plan. |
| 6. References |
| 10% |
| Quality of references provided, including feedback on previous projects, overall reputation in the industry, and customer satisfaction. |
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