As-Needed Plumbing Services | RFP - CE-26-779 | Template v7.8.26| 1

City ofLong Beach Request for Proposals RFP - CE-26-779

As-Needed Plumbing Services

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Please read this entire document carefully as it contains important information essential to your proposal

Overview Summary The City of Long Beach is seeking proposals from state-licensed plumbing contractors for full service and on-call plumbing and emergency maintenance and repair services at various City facilities.

Key Dates Release Date: October 20, 2027 Questions Due to the City: November 3, 2026 at

11:00 AM (PT)

Proposals Due: December 1, 2026 at 11:00 AM (PT) The City reserves the right to modify these dates atany time, with appropriate notice to prospectiveContractors.

Proposal Information Instructions for what to include in your proposal and how to submit it are detailed in Section 4.

Proposals must be submitted electronically via LongBeachBuys.com.

This is a competitive process, and the City intends to award the opportunity based on the information submitted in the proposal that best meets the needs of the City.

Official Contact Jalesia Brown rfppurchasing@longbeach.govAll communication with the City related to this RFPmust be directed to the contact listed above.

mailto:rfppurchasing@longbeach.gov

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Assistance & Resources For assistance using Long Beach Buys, please contact us directly

Customer Service Form rfppurchasing@longbeach.gov

(562) 570-6200

Additional support available for small businesses in Long Beach BizCare BizCare staff connect business owners and nonprofit leaders to important resources and information, such as grants, loans, technical assistance, information on City policies, and more.

562-570-4BIZ (4249)

4Biz@longbeach.gov Request Assistance Form

C:/Users/casinoh/Downloads/longbeachbuys.com https://forms.office.com/Pages/ResponsePage.aspx?id=wxE_MWhCak-NO8fmUBg-eJhZqE0zY4JHucmtLMnWlxRUMzlJTVpROTNONUpZQ0tPMzVIQU5WQkk2Uy4u mailto:rfppurchasing@longbeach.gov https://longbeach.gov/economicdevelopment/business-development/bizcare-program/bizcare-request/ mailto:4Biz@longbeach.gov https://longbeach.gov/economicdevelopment/business-development/bizcare-program/bizcare-request/

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Contents BizCare

1 The Opportunity

1.1 Project Summary

1.2 Background

1.3 Goals

1.4 Award Terms

2 Scope of Work

2.1 Description of Services

2.2 Performance Metrics & Contract Management

2.2.1 Performance Metrics

2.2.2 Contract Management

2.2.3 Contract Payment

3 How We Choose

3.1 Minimum Qualifications

3.2 Evaluation Criteria

4 Proposal Instructions & Content

4.1 Timelines & Instructions

4.2 Proposal Content

4.3 Narrative Proposal Template

5 Terms & Conditions

5.1 Acronyms/Definitions

5.2 Solicitation Terms & Conditions

5.3 Contract Terms & Conditions

5.4 Protest Procedures

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1 The Opportunity

1.1 Project Summary

The City of Long Beach is seeking qualified, State‑licensed plumbing contractors to provide as‑needed, full‑service, on‑call plumbing maintenance and emergency repair services at various City facilities. The selected Contractor will support reliable operations of City buildings and infrastructure by delivering timely responses, high‑quality workmanship, and comprehensive plumbing solutions. Services will include both routine and emergency repairs for water lines, sewer lines, fixtures, and related systems.

1.2 Background

The City maintains a diverse portfolio of facilities that require ongoing and responsive plumbing support. These locations serve residents, employees, and the public daily, and uninterrupted functioning of plumbing systems is essential to public health, facility operations, and service delivery.

Historically, plumbing services have been procured through an as‑needed, multi‑year contract designed to ensure consistent availability for both scheduled work and urgent requests. This new solicitation builds on prior service models while modernizing expectations for responsiveness, quality, safety, and partnership with the City’s designated representatives.

This essential service will support approximately five City departments for as‑needed maintenance or repair, ensuring consistent and timely plumbing support across varying operational environments. This includes servicing the City’s Police Department headquarters and their inmate holding facilities.

The City seeks to streamline the delivery of plumbing services across multiple departments by consolidating requirements into one unified solicitation. Contractors will be expected to coordinate closely with the City representative, who will identify needed work and materials when initial service calls are placed.

1.3 Goals

Through this procurement, the City aims to:

Ensure timely and dependable plumbing maintenance and repair services for all facilities.

Reduce downtime and prevent service disruptions for employees, residents, and visitors.

Maintain plumbing systems in safe, code‑compliant, and fully operational condition.

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Establish a responsive and accountable partnership with a Contractor who demonstrates strong communication, skilled personnel, and high‑quality work.

Provide the City with flexible, as‑needed plumbing support—ranging from minor repairs to major emergency response—throughout the duration of the contract.

1.4 Award Terms

This contract will be for a period of two years with the option to renew for three additional one-year periods. The total contract term will not exceed five years.

2 Scope of Work

2.1 Description of Services

The Contractor shall provide full‑service, on‑call plumbing and emergency maintenance and repair services to City facilities as outlined in this document. Work will include a comprehensive maintenance and repair program consisting of laying out, installing, replacing, piping, testing, and repairing plumbing systems and components. These services encompass field repair and replacement of damaged house water lines, sewer lines of various materials, copper and plastic service lines, and other system infrastructure. Basic excavation will often be completed by the City prior to the Contractor’s arrival. Because plumbing needs may arise at any time, work may be required both during and outside of normal operating hours, including after hours, weekends, and holidays, depending on urgency.

Systems serviced under this contract include domestic water; heating, cooling, hot water, conditioned water; pool and water‑feature systems; sanitary sewer and storm drain systems; and all related components required for municipal buildings and facilities. The Contractor shall be responsible for installation, repair, and maintenance of fixtures such as commodes, urinals, drinking fountains, sinks, faucets, showers, garbage disposals, pools, water spray features, and any additional plumbing issues that may arise. Specialized services such as hydro‑jetting, drain clearing, and video camera inspections may be required to ensure safe, reliable, and well‑maintained influent, effluent, and closed‑loop systems used by City staff and the public.

To meet these demands, the Contractor must retain professional personnel who have successfully and competently performed plumbing and emergency maintenance services for municipal facilities or projects of similar scope and complexity. All work must be performed according to the highest industry standards, applicable codes, regulatory requirements, warranties, and prevailing trade practices. The Contractor shall furnish all labor, supervision, materials, supplies, tools, equipment, transportation, and shop facilities

As-Needed Plumbing Services | RFP - CE-26-779 | Template v7.8.26| 7 necessary to perform high‑quality work. It is the Contractor’s responsibility to effectively repair and maintain all aspects of plumbing systems within City facilities, ensuring minimal downtime and meeting the satisfaction of the City representative.

The Contractor must be capable of responding to emergency repair requests twenty‑four hours per day, 365 days per year. Emergency calls require onsite response within two hours. Non‑emergency service requests require call‑back within four hours, onsite arrival within twenty‑four hours, and completion of work within three days unless otherwise approved. Work performed outside regular business hours shall be billed at the appropriate After‑Hours rate; however, most work is intended to be completed during normal business hours unless prior approval is granted.

The Contractor shall leave all work areas free of dirt, debris, and materials used during service; shall discard unused materials; and shall protect all buildings, landscapes, and hardscapes against damage. Any damage caused by Contractor operations must be repaired or replaced at the Contractor’s expense. Proper barricades, warning signs, and safety measures must be erected to protect staff and the public during work.

The Contractor must maintain all required licenses—including a valid State plumbing contractor license—and comply with all City, State, and Federal permit, insurance, and regulatory requirements. All personnel performing work must hold a journeyman certification or be supervised as an apprentice. The Contractor shall provide adequate staffing, tools, and vehicles necessary to support all plumbing maintenance and repair functions during normal operations and in response to emergency needs. Additionally, the Contractor shall not bill for unnecessary or incomplete repairs, work performed by unqualified personnel, or repairs that fail to resolve the identified issue. Invoices must include itemized materials, taxes, and labor.

This contract is intended to provide the City with complete, finished, and reliable plumbing work. The Contractor is expected to perform all tasks necessary to deliver fully completed repairs and maintenance services. Work will be billed per occurrence, and the contract will not have a guaranteed minimum value. The Contractor shall ensure that any suggested or recommended services are explicitly identified as recommendations and are clearly segregated from services rendered, allowing the City to consider and authorize such recommendations before work proceeds.

Warranty/Maintenance and Service The Contractor shall guarantee all Work against failure due to defective materials and faulty workmanship for a period of one (1) year after the date of acceptance of the Work by the

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City, unless some longer period is expressly set forth in any manufacturer's warranty. When defective material or workmanship is discovered which requires repair or replacement under guarantee, the Contractor shall furnish all necessary labor, materials, and equipment to correct and make good, at no expense to the City, all such defects. Repair or replacement shall commence within 24 hours after written notice has been given to the Contractor by a City representative, and shall be diligently and continuously performed until the repair or replacement is completed and accepted.

APPENDICES

Pro-Forma Agreement: Design Appendix A: Cost Proposal

2.2 Performance Metrics & Contract Management

2.2.1 Performance Metrics

The table below highlights the targets that will be tracked and reviewed collaboratively with the Awarded Contractor during the contract. This list is an indication of the performance metrics of interest to the City, and is not exhaustive or final. As a part of a response to this RFP, Proposers may propose additional or alternative performance metrics to be tracked on a regular basis. The final set of performance metrics and frequency of collection will be negotiated by the successful Proposer and the City prior to the finalization of an agreement between parties, and may be adjusted over time as needed.

METRIC DESCRIPTION TARGET DATA SOURCE

1. Timeliness of

Emergency and Non‑Emergency Service Response

This metric evaluates the Contractor’s responsiveness to both emergency and non‑emergency plumbing service requests. Timely arrival and completion are critical to preventing facility downtime, mitigating damage, and ensuring City

Emergency on‑site response within 2 hours of notification.

Non‑emergency call‑back within 4 hours, on‑site arrival within 24 hours, and completion within 3 days, unless otherwise approved by the City representative.

Time‑stamped City service request logs;

Contractor arrival documentation;

work order system records.

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This includes call‑back time, on‑site arrival, and completion expectations for all categories of service.

2. Quality and completeness of repairs

Measures whether repairs are completed correctly on the first visit, without the need for rework, and in accordance with code requirements, warranties, and City standards.

At least 95% of work orders completed successfully on the first visit with no repeat calls for the same issue within 30 days.

Completed work orders; City representative inspections; repeat service request tracking.

3. Safe and clean worksite practices

Evaluates whether the Contractor maintains safe work zones, uses proper barricades and signage, protects City property, and leaves areas clean and free of debris upon completion.

100% compliance with City safety protocols and cleanup standards, with no preventable property damage.

City representative observations; Labor Compliance review;

incident reports;

post‑service inspection records.

4. Accuracy of invoices and supporting documentation

Measures whether invoices are itemized correctly, match approved contract rates, and include complete documentation for labor, materials, and taxes.

Accurate invoices with minimal corrections or clarifications.

Contractor invoices;

City Accounts Payable review;

work order and estimate records.

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2.2.2 Contract Management

Communication and Management: Implementation of this contract will be a coordinated partnership between the City and the Awarded Contractor. The Financial Management Department, Procurement Services Division, will serve as the primary contract administrator responsible for oversight, compliance, and high‑level issue resolution. While Procurement Services manages the contract broadly, individual City Departments will initiate and facilitate their own service requests based on operational needs.

For each service request, the Department will identify a designated requester. The Contractor must treat this individual as the primary point of contact for all communication regarding the specific task, including scheduling, service updates, clarifications, on‑site coordination, and post‑service confirmations. All correspondence, estimates, and invoices must reflect the correct Department and the designated requester associated with that service request.

The City and Contractor may meet periodically to review service trends, discuss operational challenges, assess responsiveness, and identify opportunities for improvement. Meetings may include Procurement Services staff and representatives from Departments actively receiving services. This collaborative structure ensures transparency, timely issue resolution, and consistent contract management throughout the agreement period.

Performance Reports: To support ongoing contract oversight, the Contractor shall provide performance data to monitor progress against established metrics. Performance reporting must include summary information on response times, service completion timelines, quality of work, safety practices, invoice accuracy, and any other performance measures identified by the City.

Reports must highlight performance for each Department receiving services and must identify the corresponding Department requester for each tracked item. Data shall include service dates, work order numbers, and confirmed completion status, along with any relevant documentation supporting the metrics.

Unless otherwise directed by the City, performance reports shall be submitted annually to each Department for review of their own performance report. The City may adjust reporting frequency or required data elements based on operational needs, compliance findings, or observed trends in service delivery.

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2.2.3 Contract Payment

The City of Long Beach issues payment based upon services rendered. After a contract is finalized and work is performed, the Contractor should invoice the City. The City will remit payment within 30 calendar days of being billed.

To ensure accurate and timely payment, the Contractor must submit invoices directly to the requesting Department rather than to the City as a whole. Each invoice must clearly identify the Department, the City representative who requested the work, and the specific facility or location where the services were performed.

Invoices must include detailed line‑item descriptions for all work performed, including labor hours, materials used, equipment charges, taxes, dates of service, and the corresponding work order or service request number. Each cost item must be clearly broken out so the Department can verify the accuracy of the charges. Any supporting documentation such as receipts, quotes, material lists, or estimates must be included with the invoice to substantiate all billed items.

Invoices that do not reflect Department‑specific billing or that lack sufficient detail may be returned for correction and may result in delayed payment. Only complete invoices that meet these requirements will be acknowledged for processing by the City of Long Beach.

3 How We Choose

3.1 Minimum Qualifications

The City requires that all Proposers meet the minimum qualifications listed below to ensure they possess the capability, licensing, and experience necessary to perform the required plumbing services. The City will request plumbing services for a wide variety of situations across public-facing facilities, including locations where plumbing systems may be disrupted by misuse, disposal of prohibited items, paraphernalia, or sharp objects that contribute to system blockages. Proposers must be fully equipped to address these conditions safely and effectively. Proposals that meet these minimum qualifications will continue to be evaluated under the criteria outlined in Section 3.2 of this RFP.

Contractor must posses an active and in good standing Business License to operate in the City of Long Beach. This will be required prior to contract start day.

Contractor must possess and maintain a valid C‑36 Plumbing Contractor license issued by the California Contractors State License Board for the duration of the contract.

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Contractor must be currently registered with the California Department of Industrial Relations (DIR).

Contractor must not be debarred or suspended by any Federal, State, or local government agency.

Contractor must have at least three (3) years of demonstrated experience performing plumbing maintenance and emergency repair services for municipal, public agency, or large commercial facilities.

Contractor must demonstrate understanding and compliance with California prevailing wage laws, certified payroll reporting, and all DIR obligations required for public works.

3.2 Evaluation Criteria

Proposals shall be consistently evaluated based upon the following criteria:

CRITERIA Weight

1. Organizational Capacity & Experience

Relevant Experience: Demonstrated experience performing plumbing maintenance, repair, and emergency response for public agencies or large, multi‑facility environments—preferably municipal buildings, police facilities, parks, community centers, libraries, or other public‑facing locations where misuse or foreign‑object blockages frequently occur.

Staffing & Operational Capacity: Adequacy of staffing levels, journeyman qualifications, supervision structure, availability of after‑hours and emergency staffing, and capacity to respond 24/7/365 across multiple City sites.

Performance History & References: Quality and relevance of references; history of reliable service delivery; documented compliance with response‑time requirements; effectiveness resolving repeat issues and complex plumbing problems.

Licensing, Compliance & Business Structure: Valid C‑36 license, DIR registration, insurance coverage, business license status, financial stability, and demonstrated ability to comply with prevailing wage, certified payroll, and City regulatory requirements.

30%

2. Method of Approach Service Delivery Plan: Clarity of approach to executing plumbing maintenance and repair tasks, including diagnostic methods, troubleshooting of backups and leaks, safe handling of foreign‑object obstructions, planned sequencing of work, and quality‑control

40%

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Emergency & After‑Hours Response: Ability to meet required emergency and non‑emergency response windows (2‑hour emergency, 4‑hour callback, 24‑hour onsite), including after‑hours dispatch procedures, staffing reliability, and escalation processes.

Execution of Disruptive Repairs: Approach to coordinating plumbing work involving water shutoffs, restroom closures, sewer interruptions, demolition, excavations prepared by City staff, and mitigation of operational impacts at public‑serving facilities.

Tools, Technology & Innovative Practices: Use of sewer cameras, hydro‑jetting, leak detection equipment, locating devices, and any enhanced tools or processes that improve efficiency, accuracy, or long‑term system reliability.

3. Communications & Reporting Account Management Structure: Clear identification of primary and backup points of contact; communication workflow with City Departments and designated requestors; and escalation protocols for changes in scope or urgent conditions.

Reporting & Documentation: Ability to produce complete, accurate service documentation including diagnostics, work performed, materials used, root cause analysis, photos or video, recommended follow‑up actions, and quarterly performance reports.

Responsiveness & Issue Resolution: Defined processes for addressing service delays, re‑occurring issues, incomplete repairs, billing discrepancies, and corrective actions to prevent repeat calls at problematic sites.

Invoice Accuracy & Compliance: Demonstrated ability to provide Department‑specific invoices with detailed line‑item breakdowns, supporting documentation, and alignment with City billing, record‑retention, and audit requirements.

20%

4. Reasonableness of Cost Clarity & Completeness of Pricing: Transparency and detail of hourly rates for regular, after‑hours, and emergency services; accurate breakdown of labor, materials, equipment, taxes, and other charges as required in Appendix A.

Cost Competitiveness: Evaluation of pricing relative to market standards, proposer qualifications, response‑time commitments, and overall value offered to the City.

Cost Controls & Adjustments: Clarity around cost‑adjustment

10%

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Value to the City: Demonstrated ability to deliver cost‑effective solutions, minimize unnecessary repairs, prevent repeat issues, and propose efficiencies that reduce City downtime and long‑term costs.

4 Proposal Instructions & Content

4.1 Timelines & Instructions

MILESTONE

TIME(PACIFIC) &DATE LOCATION / ADDITIONAL INFORMATION

Release date 10/20/2026 Questions due to the City

11/3/2026 Submit all inquiries via email to rfppurchasing@longbeach.gov

Posting of the Q&A 11/10/2026 Responses to the questions will be posted on LongBeachBuys.com.

Proposals due 12/1/2026 Proposals should be submitted electronically via LongBeachBuys.com.

Late proposals, or proposals submitted through other channels will not be accepted.

Proposers are responsible for submitting their proposals completely and on time.

o Proposers will receive an e-bid confirmation number with a time stamp from LongBeachBuys.com indicating that the proposal was submitted successfully.

The City will only receive proposals that were transmitted successfully.

o For technical support, email or call the City during normal business hours at LBPurchasing@longbeach.gov or (562) 570-6200.

Evaluation of Narrative & Cost Proposals

December

An Evaluation Committee will review Narrative & Cost Proposals to select the proposal that best meets the needs of the City.

Evaluations will be conducted using a methodology derived from the evaluation mailto:rfppurchasing@longbeach.gov C:/Users/meid/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/X47PW9A6/LongBeachBuys.com C:/Users/meid/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/X47PW9A6/LongBeachBuys.com C:/Users/meid/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/X47PW9A6/LongBeachBuys.com mailto:LBPurchasing@longbeach.gov

As-Needed Plumbing Services | RFP - CE-26-779 | Template v7.8.26| 15 criteria listed in Section 3.2.

Negotiation & Contractor Selection

January 2027 Selected Contractor(s) will be notified in writing.

Any award is contingent upon the successful negotiation of final contract terms. If contract negotiations cannot be concluded successfully, the City reserves the right to negotiate a contract with another Contractor or withdraw the RFP.

Negotiations shall be confidential and not subject to disclosure to Public Records Act requests unless and until an agreement is reached.

Estimated Contract Execution

February

Proposer Debrief After Contractor is

Selected Successful and unsuccessful Proposers are encouraged to request phone call or in person meeting with the City to discuss the strengths and weaknesses of their proposal. The intent of the debrief is to provide the Proposer with constructive feedback to equip them with information to effectively meet the City’s needs and be successful in future proposals.

4.2 Proposal Content

Complete proposals will include the following. Proposers are encouraged to use this table as a checklist to ensure all components are included in their proposal. Please note proposals that are NOT complete will NOT be considered for the opportunity and will be deemed nonresponsive.

PROPOSAL

☐ Narrative

Proposal The Narrative Proposal should provide a straightforward, concise delineation of capabilities to satisfy the RFP. Guidance on preparing a Narrative Proposal is detailed in Section 4.3.

☐ Cost Proposal The Cost Proposal shall be prepared using Appendix A – Cost Sheet Proposal, which Proposers must complete in full.

Proposers shall provide hourly rates for regular hours, after‑hours work, emergency response, and all other applicable

As-Needed Plumbing Services | RFP - CE-26-779 | Template v7.8.26| 16 service categories listed in Appendix A. Rates shall remain firm for the entire term of the contract.

Proposers must include all costs associated with labor, materials, equipment, tools, transportation, taxes, and any other charges required to perform plumbing repair and maintenance services. When the City requests unscheduled emergency plumbing system repairs or scheduled repairs, the City will be responsible for the costs of labor, materials, and taxes associated with those services. Costs listed in the Cost Proposal will form a critical component of the City’s evaluation in determining the most responsive and responsible Contractor.

The City reserves the right to contract with other vendors for trouble calls and repairs as needed. Proposers should submit the Cost Proposal in the format provided and ensure all required rate categories are itemized clearly and accurately.

PROPOSAL APPENDICES

☐ Financial

Stability Proposers should include one or more of the following financial statements to provide the City with enough information to determine financial stability of the Proposer and subcontractor.

Financial Statement or Annual Report Business tax return Statement of income and balance sheet

☐ Other Addenda (if applicable)

Colored displays, promotional materials, and other collateral are not necessary or desired. However, if a complete response cannot be provided without referencing supporting documentation, it may be provided as an addendum clearly cited in the Narrative or Cost Proposal.

MANDATORY ATTACHMENTS | The following are included as Attachments in LongBeach Buys. They must be signed by the individual legally authorized to bind theProposer.

☐ A. Authorization & Certification ☐ B. Equal Benefits Ordinance (EBO) Form ☐ C. Proof of registration with the California Department of Industrial Relations ☐ D. Current Contractor’s State License Board print out

Attachments Which May be Submitted Upon Award | Upon award, AwardedContractors will be required to submit the following. We encourage you to takenote of these requirements, and where possible, include available information as

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☐ E. W-9 ☐ F. Business License ☐ G. Proof of Registration with the California Secretary of State ☐ H. Certificates of Insurance ☐ I. Faithful Performance Bond ☐ J. Labor and Materials Bond ☐ Contact Information | Ensure your organization’s profile is up to date in LongBeach Buys, including an email address, phone number, and for any classificationsyou may qualify for.

☐ Conformation of Attachments | Ensure you have checked ALL the attachments inLong Beach Buys and have confirmed that all the required documents have beenuploaded and labeled correctly.

4.3 Narrative Proposal Template

An editable version of the template below has been posted to Long Beach Buys. Proposers should complete the editable template and submit it as their narrative proposal.

Organizational Capacity & Experience

PROPOSER CONTACT INFORMATION

Organization Company Name Company Address Federal Tax ID Number DIR Number Website

AuthorizedRepresentative Name Title Email Address Phone Number

Other Point ofContact (ifrequired) Name Title Email Address Phone Number

PROPOSER CAPACITY & EXPERIENCE

What type of enterprise is the organization? ☐ Non-Profit

☐ Sole Proprietorship

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☐ General Partnership ☐ Corporation

State and Date of incorporation:

☐ Limited Liability Company ☐ Other _________________________________

Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).

Please describe the length of time the organization has been providing the services described in this RFP.

How many employees does the organization have in total and residing in Long Beach?

Where are the representative(s) that would service the City’s account located?

Please provide a plan of overview for how the contract will be staffed, including the percentage of time each employee will be allocated to the contract, and the names and titles of principles. Who are the key staff including contract point of contact? For each, please include a name, title, and resume either as an attachment or 1 paragraph description.]

REFERENCES

Reference 1

Company Project Manager Phone Number Project Description Project Start and End Dates

Reference 2 Company Project Manager Phone Number Project Description

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Project Start and End Dates

Reference 3

Company Project Manager Phone Number Project Description Project Start and End Dates

Reference 4

Company Project Manager Phone Number Project Description Project Start and End Dates

Reference 5

Company Project Manager Phone Number Project Description Project Start and End Dates

SUB-CONTRACTOR CONTACT INFORMATION

Does the proposal include subcontractors?

Vendor may not use any subcontractor in connection with the services without our prior written approval. Vendor remains fully responsible for all acts and omissions of any approved subcontractor.

☐ Yes

☐ No If applicable, provide the following for all subcontractors included in this proposal.

Organization Company Name Company Address

AuthorizedRepresentative Name Title Email Address Phone Number

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Other Point ofContact (ifrequired) Name Title Email Address Phone Number

SUBCONTRACTOR CAPACITY & EXPERIENCE

What type of enterprise is the organization?

☐ Non-Profit ☐ Sole Proprietorship ☐ General Partnership ☐ Corporation

State and Date of incorporation:

☐ Limited Liability Company ☐ Other _________________________________

Which specific requirements of this RFP will the subcontractor perform?

Is the subcontractor registered with the California Department of Industrial Relations? If yes, provide registration number.

Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).

Please describe the length of time the organization has been providing the services described in this RFP (1-3 sentences).

How many employees does the organization have nationally, locally, and residing in Long Beach?

Where are the representative(s) that would service the City’s account located?

Please provide a plan of overview for how the contract will be staffed, including the percentage of time each employee will be allocated to the contract, and the names and titles of principles. Who are the key staff including contract point of contact? For each, As-Needed Plumbing Services | RFP - CE-26-779 | Template v7.8.26| 21 please include a name, title, and resume either as an attachment or 1 paragraph description.]

Method of Approach

1. Proposers shall summarize their proposed methodology to meet all requirements of this RFP. Also, provide an overview of documents required in order to successfully provide the services described in this RFP (i.e. procedures checklists, sample project reports)

2. What will you do if you encounter a condition that is outside the anticipated scope of work? Describe your process from discovery through communication, pricing, authorization, and completion.

3. Describe your process for diagnosing and resolving complex or recurring plumbing problems, including sewer backups, deteriorated piping, drainage/slope issues, leaks, and underground plumbing failures.

4. Explain the diagnostic equipment and methods your company uses, such as sewer cameras, hydro-jetting, leak detection, and locating equipment, and how you determine whether a repair or replacement is the most appropriate long-term solution.

5. Describe your approach for responding to urgent and emergency plumbing issues at facilities that operate 24 hours a day, 7 days a week. Include your after-hours dispatch process, expected response times, escalation procedures, staffing availability, and how you would prioritize issues involving loss of water, sewer backups, overflowing fixtures, or conditions that could require a facility or portion of a facility to close.

6. Describe how your company would plan and execute plumbing repairs that require water shutoffs, restroom closures, sewer interruptions, wall/floor demolition, or other disruptions. Include how you would coordinate shutdowns, provide advance notice, establish temporary solutions when feasible, and minimize impacts to staff, clients, patients, and 24-hour emergency public safety and shelter operations.

7. How will your company ensure that front-line employees consistently follow the requirements of the contract, maintain quality and safety standards, and respond

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8. What response-time commitments are you willing to make for routine, urgent, and emergency service calls, and how will you ensure those commitments are consistently met?

9. Proposers shall identify anticipated risks and potential issues to implementing all services described in this RFP, and providing implementable actions/resolutions to mitigate those risks/issues, address risks/issues and other operational/technical/legal challenges.

10.Proposers shall identify what services, items, etc. they will need from the City to implement the contract and provide all requested services successfully.

Communications & Reporting

1. Describe your communication process from the initial service request through completion of the work. Include how emergency calls are acknowledged, how estimated arrival times and delays are communicated, and how significant findings or changes in the scope of work are escalated to City staff.

2. Describe the documentation provided following service calls and repairs. Explain how your company documents the problem identified, root cause, work performed, materials used, photographs/video when applicable, recommendations, and any additional repairs or preventive maintenance that may be required.

3. For plumbing issues that cannot be resolved during the initial service call, describe how your company will provide ongoing status updates to City staff. Include how you communicate timelines, parts/material availability, temporary mitigation measures, changes in conditions, and anticipated impacts to facility operations.

4. Proposers shall provide a summary of the data and reporting systems that will be used to routinely evaluate contract performance and measure services provided, and identify and propose any additional or alternative performance metrics to track that would aid in such evaluation. Proposer is expected to, at minimum, provide quarterly reports of response to requests at city facilities to determine number of repeat responses to determine if further evaluation of facility is needed

As-Needed Plumbing Services | RFP - CE-26-779 | Template v7.8.26| 23 to make permanent fixes/corrections.

5. Proposers shall explain how employees responsible for front-line service delivery will be supervised.

6. Proposers shall explain how they will report on performance to the City, and coordinate with the City to meet the objectives of the RFP.

7. The City requires that the Awarded Contractor provide proof of payment of any subcontractors used for this project. If the proposal includes subcontractors, please describe the plan for how the City will be notified of such payments.

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5 Terms & Conditions

5.1 Acronyms/Definitions

1. Awarded Contractor: The organization/individual that is awarded a contract with the City of Long Beach, California for the services identified in this RFP.

2. City: The City of Long Beach and any department or agency identified herein.

3. Contractor / Proposer: Organization/individual submitting a proposal in response to this RFP.

4. Department / Division: City of Long Beach, Financial Management

5. Evaluation Committee: An independent committee comprised solely of representatives of the City established to review proposals submitted in response to the RFP, evaluate the proposals, and select a Contractor.

6. May: Indicates something that is not mandatory but permissible.

7. RFP: Request for Proposals.

8. Shall / Must: Indicates a mandatory requirement. Failure to meet a mandatory requirement will result in the rejection of a proposal as non-responsive.

9. Should: Indicates something that is recommended but not mandatory. If the

Proposer fails to provide recommended information, the City may, at its sole option, ask the Proposer to provide the information or evaluate the proposal without the information.

10.Subcontractor: Third party not directly employed by the Proposer who will provide services identified in this RFP.

5.2 Solicitation Terms & Conditions

1. The City reserves the right to alter, amend, or modify any provisions of this RFP, or to withdraw this RFP, at any time prior to the award of a contract pursuant hereto, if it is in the best interest of the City to do so.

2. The City reserves the right to request clarification of any proposal term from Proposers.

3. The City may contact the references provided; contact any Proposer to clarify any response; contact any current users of a Proposer’s services; solicit information from

As-Needed Plumbing Services | RFP - CE-26-779 | Template v7.8.26| 25 any available source concerning any aspect of a proposal; and seek and review any other information deemed pertinent to the evaluation process.

4. The level and term of documentation required from the Proposer to satisfy the City will be commensurate with the size and complexity of the contract and Proposers should submit accordingly. If the information submitted by the Proposer, or available from other sources, is insufficient to satisfy the City as to the Proposer’s contractual responsibility, the City may request additional information from the Proposer or may deem the proposal non-responsive.

5. The City reserves the right to waive informalities and minor irregularities in proposals received.

6. The City reserves the right to reject any or all proposals received prior to contract award.

7. The City’s determination of the Proposer’s responsibility, for the purposes of this RFP, shall be final.

8. Unless otherwise specified, the City prefers to award to a single Contractor but reserves the right to award contracts to multiple contractors.

9. The City shall not be obligated to accept the lowest priced proposal, but will make an award in the best interests of the City of Long Beach after all factors have been evaluated.

10.If the City receives a single responsive, responsible proposal, the City may request an extension of the proposal acceptance period and/or conduct a price or cost analysis on such proposal. The Proposer shall promptly provide all cost or pricing data, documentation and explanation requested by the City to assist such analysis. By conducting such analysis, the City shall not be obligated to accept the single proposal.

The City reserves the right to reject such proposal or any portion thereof.

11.Any irregularities or lack of clarity in the RFP should be brought to the Procurement Services Division designee’s attention as soon as possible so that corrective addenda may be furnished to Proposers.

12.Proposals must include any and all proposed terms and conditions, including, without limitation, written warranties, maintenance/service agreements, license agreements, lease purchase agreements and the Proposer’s standard contract language. The omission of these documents may render a proposal non-responsive.

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13.Alterations, modifications or variations to a proposal may not be considered unless authorized by the RFP or by addendum or amendment.

14.Proposals which appear unrealistic in the terms of technical commitments, lack of technical competence, or are indicative of failure to comprehend the complexity and risk of this contract, may be rejected.

15.Proposals may be withdrawn by written notice received prior to the proposal opening time.

16.The price and amount of this proposal must have been arrived at independently and without consultation, communication, agreement or disclosure with or to any other Contractor or prospective Contractor.

17.No attempt may be made at any time to induce any firm or person to refrain from submitting a proposal or to submit any intentionally high or noncompetitive proposal.

All proposals must be made in good faith and without collusion.

18.Prices offered by Proposers in their proposals are an irrevocable offer for the term of the contract and any contract extensions. The Awarded Contractor agrees to provide the purchased services at the costs, rates and fees as set forth in their proposal in response to this RFP. No other costs, rates or fees shall be payable to the Awarded Contractor for implementation of their proposal.

19.The City is not liable for any costs incurred by Proposers prior to entering into a formal contract. Costs of developing the proposals or any other such expenses incurred by the Proposer in responding to the RFP, are entirely the responsibility of the Proposer, and shall not be reimbursed in any manner by the City.

20. In the event a Proposer received assistance from City staff or a representative of the City (technical assistance provider), the City is not responsible for any mistakes, inaccuracies, delays, or any other impact that the assistance provided did to impact the Proposer’s final product. Available technical assistance support services are only intended to provide advice and does not constitute a basis for any protest to this contract opportunity. It is solely the Proposer’s responsibility to prepare and submit a response to the RFP.

21.Proposal will become public record after the Notice of Intent to Award has been posted and the protest period has closed unless the proposal or specific parts of the proposal can be shown to be exempt by law. Each Proposer may clearly label all or part of a proposal as "CONFIDENTIAL" provided that the Proposer thereby agrees to

As-Needed Plumbing Services | RFP - CE-26-779 | Template v7.8.26| 27 indemnify and defend the City for honoring such a designation. The failure to so label any information that is released by the City shall constitute a complete waiver of any and all claims for damages caused by any release of the information.

22.A proposal submitted in response to this RFP must identify any subcontractors, and outline the contractual relationship between the Proposer and each subcontractor.

An official of each proposed subcontractor must sign, and include as part of the proposal submitted in response to this RFP, a statement to the effect that the subcontractor has read and will agree to abide by the Proposer’s obligations.

23.If the Contractor elects to use subcontractors, the City requires that the Awarded Contractor provide proof of payment of any subcontractors used for this project.

Proposals shall include a plan by which the City will be notified of such payments.

24.Each Proposer must adhere to the City’s Vendor Code of Conduct, including, but not limited to, disclose any existing or potential conflict of interest relative to the performance of the contractual services resulting from this RFP. Any such relationship that might be perceived or represented as a conflict should be disclosed.

The City reserves the right to disqualify any Proposer on the grounds of actual or apparent conflict of interest. The Vendor Code of Conduct can be found at https://longbeach.gov/globalassets/finance/media-library/documents/business-info/purchasing-division/final-vendor-code-of-conduct-2023

25.Each Proposer must include in its proposal a complete disclosure of any alleged significant prior or ongoing contract failures, any civil or criminal litigation or investigation pending which involves the Proposer or in which the Proposer has been judged guilty or liable. Failure to comply with the terms of this provision will disqualify any proposal. The City reserves the right to reject any proposal based upon the Proposer’s prior history with the City or with any other party, which documents, without limitation, unsatisfactory performance, adversarial or contentious demeanor, significant failure(s) to meet contract milestones or other contractual failures.

26.The City reserves the right to negotiate final contract terms with any Proposers selected. The contract between the parties will consist of the RFP together with any modifications thereto, and the Awarded Contractor’s proposal, together with any modifications and clarifications thereto that are submitted at the request of the City during the evaluation and negotiation process. In the event of any conflict or contradiction between or among these documents, the documents shall control in the following order of precedence: the final executed contract, the RFP, any https://longbeach.gov/globalassets/finance/media-library/documents/business-info/purchasing-division/final-vendor-code-of-conduct-2023 https://longbeach.gov/globalassets/finance/media-library/documents/business-info/purchasing-division/final-vendor-code-of-conduct-2023

As-Needed Plumbing Services | RFP - CE-26-779 | Template v7.8.26| 28 modifications and clarifications to the Awarded Contractor’s proposal, and the Awarded Contractor’s proposal. Specific exceptions to this general rule may be noted in the final executed contract.

27.The City will not be responsible for or bound by any oral communication or any other information or contact that occurs outside the official communication process specified herein, unless confirmed in writing by the City Contact.

28.Any contract resulting from this RFP shall not be effective unless and until approved by the City Council / City Manager, as applicable.

29.The City will not be liable for Federal, State, or Local excise taxes.

30.Execution of Attachment A of this RFP shall constitute an agreement to all terms and conditions specified in the RFP, including all contract terms and conditions therein, except such terms and conditions that the Proposer expressly excludes.

31.Proposer understands and acknowledges that the representations above are material and important, and will be relied on by the City in evaluation of the proposal. Any Proposer misrepresentation shall be treated as fraudulent concealment from the City of the true facts relating to the proposal.

32.Proposals shall be kept confidential until the Notice of Intent to Award has been posted and the protest period has closed.

33.No announcement concerning the award of a contract as a result of this RFP may be made without the prior written approval of the City.

Proposers are advised that any contract awarded pursuant to this procurement process that exceeds $100,000 shall be subject to the applicable provisions of Long Beach Municipal Code Section 2.73 et seq, the Equal Benefits Ordinance.

34.All Proposers shall complete and return, with their bid, the Equal Benefits…