RFP 36C10B26R0011_Final.pdf

36C10B26R0011

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C10B26R0011 TBD

James Cummiskey – Contract Specialist 848-377-5117 TBD

EST

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

X

541513

$37.0 Million

N/A

X

See Section B.

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

See Section B.1 Contract Administration

Data

Laboratory System Reengineering Project (LSRP) Remote

Hosting, Maintenance, and Sustainment.

Period of Performance: 2/1/2026 – 1/31/2027 with two (2)

12-month option periods.

Points of Contact:

James Cummiskey, Contract Specialist

James.Cummiskey@va.gov 848-377-5117

Heather Utt, Contracting Officer

Heather.Utt@va.gov 848-377-5047

Heather Utt

Contracting Officer

Table of Contents

SECTION B – CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 GOVERNING LAW CLAUSE

B.3 SOFTWARE LICENSE, MAINTENANCE, AND TECHNICAL SUPPORT

B.4 PRICE SCHEDULE

B.5 PERFORMANCE WORK STATEMENT

ADDENDUM A – ADDITIONAL VA REQUIREMENTS, CONSOLIDATED

ADDENDUM B – VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

LANGUAGE

ADDENDUM C – REMOTE HOSTING SERVICES COMMITMENT

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025) (ALTERNATE I -

NOV 2025) (DEVIATION)

C.3 52.240-93 BASIC SAFEGUARDING OF COVERED CONTRACTOR INFORMATION

SYSTEMS (NOV 2025) (DEVIATION)

C.4 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.6 VAAR 852.204-71 INFORMATION AND INFORMATION SYSTEMS SECURITY (FEB

2023)

C.7 VAAR 852.211-76 LIQUIDATED DAMAGES – REIMBURSEMENT FOR DATA BREACH

COSTS (FEB 2023)

C.8 VAAR 852.239-76 INFORMATION AND COMMUNICATION TECHNOLOGY

ACCESSIBILITY (FEB 2023)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

E.2 52.209-5 CERTIFICATION REGARDING RESPONSIBILITY MATTERS (AUG 2020)

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (NOV 2025)

E.4 52.209-11 REPRESENTATION BY CORPORATIONS REGARDING DELINQUENT TAX

LIABILITY OR A FELONY CONVICTION UNDER ANY FEDERAL LAW (FEB 2016)

E.5 52.216-1 TYPE OF CONTRACT (NOV 2025)

E.6 52.233-2 SERVICE OF PROTEST (NOV 2025)

E.7 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS AND

CERTIFICATIONS (NOV 2025)

E.8 BASIS FOR AWARD AND PROPOSAL SUBMISSION INSTRUCTIONS

SECTION B – CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C10B, Heather Utt/heather.utt@va.gov Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon receipt and acceptance of deliverables IAW Section B Price Schedule.

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment

Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 GOVERNING LAW CLAUSE

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto.

If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. § 3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), Source Code Harmonization and Reuse in Information Technology Act “SHARE IT Act” (P.L. 118-187), and FAR clauses 52.212-4, 52.227-14 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this clause shall prevail. The Contractor shall deliver to the Government all data first produced under this Contract/Order with unlimited rights as defined by FAR 52.227-14, this includes any custom code developed for the purpose of performing under this contract. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ) in accordance with 28 U.S.C. § 516; at the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by modification (Standard Form 30) and shall only be made by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.3 SOFTWARE LICENSE, MAINTENANCE, AND TECHNICAL SUPPORT

(1). Definitions.

a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

b) Licensor. The term “licensor” shall mean the Contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “Contractor” is the party identified in Block 17a on the SF1449. If the Contractor is a reseller and not the Licensor, the Contractor remains responsible for performance under this Contract/Order.

c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements, or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version

5.4 to 6).

(2). Software License.

a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software.

b) The Government may use the software in a networked environment.

c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

d) All limitations of software usage are expressly stated in the Schedule of

Supplies/Services and the Performance Work Statement/Product Description.

(3). Software Maintenance and/or Technical Support.

a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this Contract/Order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received, the Contractor is neither authorized nor permitted to renew any of the previously furnished services.

b) The Contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the Contractor to its commercial customers to cause the software to perform according to its specifications, documentation or demonstrated claims.

c) Any telephone support provided by Contractor shall be at no additional cost.

d) The Contractor shall provide all maintenance services in a timely manner in accordance with the Contractor’s customary practice or as defined in the Performance Work Statement or Product Description. However, prolonged delay (exceeding two business days) in resolving software problems will be noted in the Government’s various past performance records on the Contractor (e.g., www.cpars.gov).

e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4). Disabling Software Code.

The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software.

Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out, or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the Contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the Contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5). Manuals and Publications.

Upon Government request, the Contractor shall furnish the most current version of the user manual and publications for all products/services provided under this

Contract/Order at no cost.

B.4 PRICE SCHEDULE

BASE PERIOD

Period of Performance: February 1, 2026 – January 31, 2027

Firm-Fixed Price

LINE

ITEM

DESCRIPTION

QTY

UNIT

PRICE

TOTAL

0001 Project Management in accordance with (IAW) Performance Work Statement (PWS) paragraphs 5.1 and all sub-paragraphs.

This CLIN includes all labor, supplies, and reports required for the successful completion of the services.

The price of this CLIN shall be amortized throughout the priced line items.

PSC Code: DA10

Inspection: destination

Acceptance: destination 12 MO NSP NSP

0001AA Contractor Project Management Plan IAW

PWS paragraph 5.1.1

Due 10 days after award.

Electronic submission to: COR

Inspection: destination

Acceptance: destination 1 EA NSP NSP

0001AB Monthly Progress and 508 Compliance

Report IAW PWS paragraph 5.1.2

Due 30 days after award and updated by the 15th of each month thereafter.

Electronic submission to: COR

Acceptance: destination

EA

NSP

BASE PERIOD

Period of Performance: February 1, 2026 – January 31, 2027

Firm-Fixed Price

LINE

0001AC Meeting Agenda and Meeting Minutes IAW

PWS paragraph 5.1.3

Due 10 days from contract award.

Electronic submission to: COR

Inspection: destination

Acceptance: destination 1 EA NSP NSP

0002 Site Maintenance and Software Support IAW PWS paragraph 5.2.

This CLIN includes all labor, supplies, and reports required for the successful completion of the services.

PSC Code: DA10 12 MO $ $

0002AA Quarterly LSRP software review and updates report IAW PWS paragraph 5.2

No longer than every 90 days

Evidence of: Software Support for Oracle Health General Laboratory LSRP Product

Evidence of: Software Maintenance Support for Oracle Health General Laboratory LSRP Product

Acceptance: destination 4 EA NSP NSP

0003 Remote Hosting of the LSRP Product IAW PWS paragraph 5.3 and all sub-paragraphs.

12 MO $ $

BASE PERIOD

Period of Performance: February 1, 2026 – January 31, 2027

Firm-Fixed Price

LINE

This CLIN includes all labor, supplies, and

PSC Code: DA10

0004 Full Hardware and Software Disaster Recovery (DR) Support IAW PWS paragraph 5.4.

This CLIN includes all labor, supplies, and

MO

0005 System Security IAW PWS paragraph

5.5 and all sub-paragraphs.

This CLIN includes all labor, supplies, and

0005AA A&A Artifact Package IAW PWS paragraph 5.5

Due 30 days after award

Updates no longer than every 90 days

Electronic submission to: COR

Inspection: destination

Acceptance: destination 4 EA NSP NSP

0006 Application Support Requirements IAW PWS paragraph 5.6 and all sub-paragraphs 12 MO $ $

BASE PERIOD

Period of Performance: February 1, 2026 – January 31, 2027

Firm-Fixed Price

LINE

This CLIN includes all labor, supplies, and completion of the services.

PSC Code: DA10

0006AA Weekly maintenance report IAW PWS paragraph 5.6.3

Due 5th day of each week throughout the PoP.

Electronic submission to: COR

Inspection: destination

Acceptance: destination 52 EA NSP NSP

0007 Software Maintenance Upgrades Continuous Integration and Continuous Delivery (CICD) IAW PWS paragraph 5.7 and all sub-paragraphs.

This CLIN includes all labor, supplies, and reports required for the successful completion of the services.

PSC Code: DA10 12 MO $ $

0007AA Upgrade Management IAW PWS paragraph 5.7.1

Release Notes & Annual Update to Release Management Standard Operating Procedures

Due: March 1, 2026

Inspection: destination 1 EA NSP NSP

BASE PERIOD

Period of Performance: February 1, 2026 – January 31, 2027

Firm-Fixed Price

LINE

0007AB Quarterly Updated Training Documents and Materials IAW PWS paragraph 5.7.6

Due 30 days after award, updates no longer than every 90 days

Electronic submission to: COR

Inspection: destination

Acceptance: destination 4 EA NSP NSP

Total Base Period

OPTION PERIOD ONE (1)

This option may be exercised in accordance with FAR 52.217-9 Option to Extend the

Term of the Contract.

POP: February 1, 2027 – January 31, 2028

Firm-Fixed Price

LINE

1001 Project Management in accordance with (IAW) Performance Work Statement (PWS) paragraphs 5.1 and all sub-paragraphs.

This CLIN includes all labor, supplies, and reports required for the successful

12 MO NSP NSP

OPTION PERIOD ONE (1)

This option may be exercised in accordance with FAR 52.217-9 Option to Extend the

Term of the Contract.

POP: February 1, 2027 – January 31, 2028

Firm-Fixed Price

LINE

The price of this CLIN shall be amortized throughout the priced line items.

PSC Code: DA10

Inspection: destination

Acceptance: destination

1001AA Contractor Project Management Plan IAW

PWS paragraph 5.1.1

1001AB Monthly Progress and 508 Compliance

Report IAW PWS paragraph 5.1.2

Due 30 days after award and updated by the 15th of each month thereafter.

Electronic submission to: COR

1002 Site Maintenance and Software Support IAW PWS paragraph 5.2.

This CLIN includes all labor, supplies, and reports required for the successful

12 MO $ $

OPTION PERIOD ONE (1)

This option may be exercised in accordance with FAR 52.217-9 Option to Extend the

Term of the Contract.

POP: February 1, 2027 – January 31, 2028

Firm-Fixed Price

LINE

1002AA Quarterly LSRP software review and updates report IAW PWS paragraph 5.2

No longer than every 90 days

Evidence of: Software Support for Oracle Health General Laboratory LSRP Product

Evidence of: Software Maintenance Support

Acceptance: destination 4 EA NSP NSP

1003 Remote Hosting of the LSRP Product IAW PWS paragraph 5.3 and all sub-paragraphs.

This CLIN includes all labor, supplies, and

1004 Full Hardware and Software Disaster Recovery (DR) Support IAW PWS paragraph 5.4.

This CLIN includes all labor, supplies, and

OPTION PERIOD ONE (1)

This option may be exercised in accordance with FAR 52.217-9 Option to Extend the

Term of the Contract.

POP: February 1, 2027 – January 31, 2028

Firm-Fixed Price

LINE

1005 System Security IAW PWS paragraph

5.5 and all sub-paragraphs.

This CLIN includes all labor, supplies, and

1005AA A&A Artifact Package IAW PWS paragraph 5.5

Due 30 days after award

Updates no longer than every 90 days

Electronic submission to: COR

Inspection: destination

Acceptance: destination 4 EA NSP NSP

1006 Application Support Requirements IAW PWS paragraph 5.6 and all sub-paragraphs

This CLIN includes all labor, supplies, and reports required for the successful completion of the services.

PSC Code: DA10 12 MO $ $

1006AA Weekly maintenance report IAW PWS paragraph 5.6.3

Due 5th day of each week throughout the PoP.

Electronic submission to: COR 52 EA NSP NSP

OPTION PERIOD ONE (1)

This option may be exercised in accordance with FAR 52.217-9 Option to Extend the

Term of the Contract.

POP: February 1, 2027 – January 31, 2028

Firm-Fixed Price

LINE

1007 Software Maintenance Upgrades Continuous Integration and Continuous Delivery (CICD) IAW PWS paragraph 5.7 and all sub-paragraphs.

This CLIN includes all labor, supplies, and reports required for the successful completion of the services.

PSC Code: DA10 12 MO $ $

1007AA Upgrade Management IAW PWS paragraph 5.7.1

Release Notes & Annual Update to Release Management Standard Operating Procedures

Due: March 1, 2027

Electronic submission to: COR

Inspection: destination

Acceptance: destination 1 EA NSP NSP

1007AB Quarterly Updated Training Documents and Materials IAW PWS paragraph 5.7.6

Due 30 days after award, updates no longer than every 90 days

Inspection: destination 4 EA NSP NSP

OPTION PERIOD ONE (1)

This option may be exercised in accordance with FAR 52.217-9 Option to Extend the

Term of the Contract.

POP: February 1, 2027 – January 31, 2028

Firm-Fixed Price

LINE

Total Base Period

OPTION PERIOD TWO (2)

This option may be exercise in accordance with FAR 52.217-9 Option to Extend the

Term of the Contract.

POP: February 1, 2028 – January 31, 2029

Firm-Fixed Price

LINE

2001 Project Management in accordance with (IAW) Performance Work Statement (PWS) paragraphs 5.1 and all sub-paragraphs.

This CLIN includes all labor, supplies, and reports required for the successful completion of the services.

The price of this CLIN shall be amortized throughout the priced line items.

Inspection: destination

Acceptance: destination

12 MO NSP NSP

OPTION PERIOD TWO (2)

This option may be exercise in accordance with FAR 52.217-9 Option to Extend the

Term of the Contract.

POP: February 1, 2028 – January 31, 2029

Firm-Fixed Price

LINE

2001AA Contractor Project Management Plan IAW

PWS paragraph 5.1.1

2001AB Monthly Progress and 508 Compliance

Report IAW PWS paragraph 5.1.2

Due 30 days after award and updated by the 15th of each month thereafter.

Electronic submission to: COR

2002 Site Maintenance and Software Support IAW PWS paragraph 5.2.

This CLIN includes all labor, supplies, and

2002AA Quarterly LSRP software review and updates report IAW PWS paragraph 5.2

No longer than every 90 days

Evidence of: Software Support for Oracle Health General Laboratory LSRP Product 4 EA NSP NSP

OPTION PERIOD TWO (2)

This option may be exercise in accordance with FAR 52.217-9 Option to Extend the

Term of the Contract.

POP: February 1, 2028 – January 31, 2029

Firm-Fixed Price

LINE

Evidence of: Software Maintenance Support

Acceptance: destination

2003 Remote Hosting of the LSRP Product IAW PWS paragraph 5.3 and all sub-paragraphs.

This CLIN includes all labor, supplies, and

2004 Full Hardware and Software Disaster Recovery (DR) Support IAW PWS paragraph 5.4.

This CLIN includes all labor, supplies, and

2005 System Security IAW PWS paragraph

5.5 and all sub-paragraphs.

This CLIN includes all labor, supplies, and

OPTION PERIOD TWO (2)

This option may be exercise in accordance with FAR 52.217-9 Option to Extend the

Term of the Contract.

POP: February 1, 2028 – January 31, 2029

Firm-Fixed Price

LINE

2005AA A&A Artifact Package IAW PWS paragraph 5.5

Due 30 days after award

Updates no longer than every 90 days

Electronic submission to: COR

Inspection: destination

Acceptance: destination 4 EA NSP NSP

2006 Application Support Requirements IAW PWS paragraph 5.6 and all sub-paragraphs

This CLIN includes all labor, supplies, and reports required for the successful completion of the services.

PSC Code: DA10 12 MO $ $

2006AA Weekly maintenance report IAW PWS paragraph 5.6.3

Due 5th day of each week throughout the PoP.

Electronic submission to: COR

Inspection: destination

Acceptance: destination 52 EA NSP NSP

2007 Software Maintenance Upgrades Continuous Integration and Continuous 12 MO $ $

OPTION PERIOD TWO (2)

This option may be exercise in accordance with FAR 52.217-9 Option to Extend the

Term of the Contract.

POP: February 1, 2028 – January 31, 2029

Firm-Fixed Price

LINE

Delivery (CICD) IAW PWS paragraph 5.7 and all sub-paragraphs.

This CLIN includes all labor, supplies, and reports required for the successful completion of the services.

PSC Code: DA10

2007AA Upgrade Management IAW PWS paragraph 5.7.1

Release Notes & Annual Update to Release Management Standard Operating Procedures

Due: March 1, 2028

Electronic submission to: COR

Inspection: destination

Acceptance: destination 1 EA NSP NSP

2007AB Quarterly Updated Training Documents and Materials IAW PWS paragraph 5.7.6

Due 30 days after award, updates no longer than every 90 days

Electronic submission to: COR

Inspection: destination

Acceptance: destination 4 EA NSP NSP

Total Base Period

B.5 PERFORMANCE WORK STATEMENT

1.0 BACKGROUND

The Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Development, Security and Operations (DevSecOps), Software Product Management (SPM), Health Services Portfolio, Clinical Services strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals.

The Department of Veterans Affairs (VA) Office of Information and Technology (OI&T) Laboratory System Re-engineering Project (LSRP) uses the Oracle Health General Laboratory solution for the Huntington, West Virginia Medical Center (referred to as the Alpha site). The Oracle Health General Laboratory Commercial Off-The-Shelf (COTS) application is interfaced with VistA and other VA systems. This LSRP product provides the principal medical diagnostic laboratory testing functionality for the VA; the results of which are significant drivers in clinical decision making.

2.0 APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

1. “Federal Information Security Modernization Act of 2014”

2. Federal Information Processing Standards (FIPS) Publication 140-3, “Security Requirements for Cryptographic Modules”, March 22, 2019

3. FIPS Pub 199. “Standards for Security Categorization of Federal Information and Information Systems,” February 2004

4. FIPS Pub 200, “Minimum Security Requirements for Federal Information and

Information Systems,” March 2006

5. FIPS Pub 201-3, “Personal Identity Verification of Federal Employees and

Contractors,” January 2022

6. 10 U.S.C. § 2224, "Defense Information Assurance Program", as amended

7. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

8. Public Law 109-461 (P.L. 109-461), Veterans Benefits, Health Care, and

Information Technology Act of 2006, as amended, Title IX, Information Security Matters

9. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”, as amended

10. VA Directive 0710, “Personnel Security and Suitability Program,” June 4, 2010, https://www.va.gov/vapubs/index.cfm

11. VA Handbook 0710, “Personnel Security and Suitability Program,” May 2, 2016, https://www.va.gov/vapubs/index.cfm

12. VA Directive 6102, “Internet/Intranet Services,” August 5, 2019

13. 36 C.F.R. Part 1194 “Information and Communication Technology Standards and Guidelines,” as amended

14. Office of Management and Budget (OMB) Circular A-130, “Managing Federal

Information as a Strategic Resource,” July 28, 2016 https://www.va.gov/vapubs/index.cfm https://www.va.gov/vapubs/index.cfm http://www.va.gov/vapubs http://www.va.gov/vapubs

15. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed Services (CHAMPUS)”, as amended

16. NIST SP 800-66 Rev. 2, “Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule: A Cybersecurity Resource Guide,” February 2024

17. 45 C.F.R Parts 160 and 164, Subparts A and E, the Standards for Privacy of Individually Identifiable Health Information (“Privacy Rule”); and 45 C.F.R.

Parts 160 and 164, Subparts A and C, the Security Standard (“Security Rule”); as amended

18. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended

19. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004

20. VA Directive 6500, “VA Cybersecurity Program,” February 24, 2021 (see VA

NOTICE 24-18, dated September 27, 2024, “Update to VA Directive 6500 Cybersecurity Program”, and VA Notice 25-07, dated 3/18/25, “Amending VA Directive 6500 to incorporate M-24-15”)

21. VA Handbook 6500, “Risk Management Framework for VA Information Systems VA Information Security Program,” February 24, 2021 (see VA Notice 25-01, dated October 15, 2024, “Update to VA Handbook 6500 Risk Management Framework for VA Information Systems VA Information Security Program”, and VA Notice 25-06, dated 3/18/25, “Amending VA Directive 6500 to incorporate M-24-15”)

22. VA Handbook 6500.2, “Management of Breaches Involving Sensitive Personal Information (SPI),” June 30, 2023

23. VA Handbook 6500.6, “Contract Security,” March 12, 2010 (see VA Notice 24-12, dated April 22, 2024, “Update to VA Handbook 6500.6, Contract Security, Appendix C VA Information and Information System Security/Privacy Language For Inclusion Into Contracts, As Appropriate”)

24. VA Handbook 6500.8, “Information System Contingency Planning,” March 25, 2025

25. VA Handbook 6500.10, “Mobile Device Security Policy,” February 15, 2018

26. VA Handbook 6500.11, “VA Firewall Configuration,” August 22, 2017

27. OIT Process Asset Library (PAL), OIT Process Asset Library.

28. One-VA Technical Reference Model (TRM) (reference at https://www.va.gov/trm/TRMHomePage.aspx)

29. VA Directive 6508, “Implementation of Privacy Threshold Analysis and

Privacy Impact Assessment,” October 15, 2014

30. VA Directive 6510, “VA Identity, Credential and Access Management,”

September 3, 2024

31. VA Handbook 6510, “VA Identity, Credential and Access Management,”

September 27, 2024

32. VA Directive and Handbook 6513, “Secure External Connections,” October

12, 2017

33. VA Directive 6300, “Records and Information Management,” September 21,

34. VA Handbook, 6300.1, “Records Management Procedures,“ March 24, 2010

35. NIST SP 800-37 Rev 2, “Risk Management Framework for Information

Systems and Organizations: A System Life Cycle Approach for Security and Privacy,” December 2018 https://digital.va.gov/process-asset-library/ https://www.va.gov/trm/TRMHomePage.aspx

36. NIST SP 800-53 Rev. 5, “Security and Privacy Controls for Federal Information Systems and Organizations,” September 23, 2020 (includes updates as of 12/10/2020)

37. VA Directive 0735, “Homeland Security Presidential Directive 12 (HSPD-12) Program,” October 26, 2015

38. VA Handbook 0735, “Homeland Security Presidential Directive 12 (HSPD-

12) Program,” March 24, 2014

39. OMB Memorandum 05-24, “Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors,” August 5, 2005

40. OMB Memorandum M-19-17, “Enabling Mission Delivery Through Improved Identity, Credential, and Access Management,” May 21, 2019

41. OMB Memorandum, “Guidance for Homeland Security Presidential Directive (HSPD) 12 Implementation,” May 23, 2008

42. Federal Identity, Credential, and Access Management (FICAM) Architecture, June 30, 2023 (FICAM Architecture (idmanagement.gov))

43. NIST SP 800-116 Rev 1, “Guidelines for the Use of Personal Identity Verification (PIV) Credentials in Facility Access,“ June 2018

44. NIST SP 800-63-3, 800-63A, 800-63B, 800-63C, “Digital Identity Guidelines,” updated March 02, 2020

45. NIST SP 800-157, “Guidelines for Derived PIV Credentials,” December 2014

46. VA Memorandum, VAIQ #7100147, “Continued Implementation of Homeland

Security Presidential Directive 12 (HSPD-12),” April 29, 2011 (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

47. IAM Identity Management Business Requirements Guidance document, May 2013, (reference Enterprise Architecture Section, PIV/IAM (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

48. VA Memorandum “Personal Identity Verification (PIV) Logical Access Policy Clarification,” July 17, 2019, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896

49. Trusted Internet Connections (TIC) 3.0 Core Guidance Documents, https://www.cisa.gov/publication/tic-30-core-guidance-documents

50. OMB Memorandum M-19-26, “Update to the Trusted Internet Connections (TIC) Initiative,” September 12, 2019

51. OMB Memorandum M-08-23, “Securing the Federal Government’s Domain Name System Infrastructure,” August 22, 2008

52. Sections 524 and 525 of the Energy Independence and Security Act of 2007, (P.L. 110–140), December 19, 2007

53. Section 104 of the Energy Policy Act of 2005, (P.L. 109–58), August 8, 2005

54. Executive Order 13221, “Energy-Efficient Standby Power Devices,” August

2, 2001

55. VA Directive 0057, “VA Environmental Management Program,” October 25,

56. Office of Information Security (OIS) VAIQ #7424808 Memorandum, “Remote

Access,” January 15, 2014, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

57. Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103

58. “Veteran Focused Integration Process (VIP) Guide 4.0,” March 2021, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371 https://www.idmanagement.gov/arch/#:~:text=FICAM%20is%20the%20federal%20government%E2%80%99s%20enterprise%20approach%20to,identity%20processes%2C%20practices%2C%20policies%2C%20and%20information%20security%20disciplines.

https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896 https://www.cisa.gov/publication/tic-30-core-guidance-documents https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371

59. VA Memorandum “Proper Use of Email and Other Messaging Services,” January 2, 2018, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

60. “Product Line Management Transformation Playbook” version 3.1, August 2023, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946

61. NIST SP 500-267B Revision 1, “USGv6 Profile,” November 2020

62. OMB Memorandum M-21-07, “Completing the Transition to Internet Protocol

Version 6 (IPv6),” November 19, 2020

63. Social Security Number (SSN) Fraud Prevention Act of 2017

64. Section 240 of the Consolidated Appropriations Act (CAA) 2018, March 23,

65. C.F.R Title 15 Part 7, “Securing the Information and Communications

Technology and Services (ICTS) Supply Chain”, as amended

66. Executive Order 14028, “Executive Order on Improving the Nation's

Cybersecurity,” May 12, 2021, https://bidenwhitehouse.archives.gov/briefing-room/presidential-actions/2025/01/16/executive-order-on-strengthening-and-promoting-innovation-in-the-nations-cybersecurity/

67. OMB Memorandum M-22-09, “Moving the U.S. Government Toward Zero Trust Cybersecurity Principles”, January 26, 2022, https://www.whitehouse.gov/wp-content/uploads/2022/01/M-22-09.pdf.

68. NIST SP 800-52 Revision 2, “Guidelines for the Selection, Configuration, and Use of Transport Layer Security (TLS) Implementations

69. OMB M-22-18, “Enhancing the Security of the Software Supply Chain through Secure Software Development Practices,” September 14, 2022

70. OMB M-23-16, “Update to Memorandum M-22-18,” June 9, 2023

71. OMB M-21-31, “Improving the Federal Government’s Investigative and

Remediation Capabilities Related to Cybersecurity Incidents,” August 27,

72. NIST SP 800-88 Revision 1 “Guidelines for Media Sanitization,” December

73. CISA Binding Operational Directive (BOD) 19-02: “Vulnerability Remediation Requirements of Internet-Accessible Systems,” April 29, 2019, BOD 19-02:

Vulnerability Remediation Requirements for Internet-Accessible Systems |

CISA

74. CISA BOD 22-01: “Reducing the Significant Risk of Known Exploited Vulnerabilities,” November 3, 2021, BOD 22-01: Reducing the Significant Risk of Known Exploited Vulnerabilities | CISA

75. CISA BOD 23-01: Improving Asset Visibility and Vulnerability Detection on Federal Networks.” Cybersecurity & Infrastructure Security Agency (CISA), BOD 23-01: Improving Asset Visibility and Vulnerability Detection on Federal Networks | CISA

76. VA Directive 6550, Pre-Procurement Assessment and Implementation of Medical Devices/Systems, June 03, 2019

77. VA Memorandum, “VA Security Controls,” January 17, 2025, https://www.voa.va.gov/DocumentView.aspx?DocumentID=5010 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946 https://bidenwhitehouse.archives.gov/briefing-room/presidential-actions/2025/01/16/executive-order-on-strengthening-and-promoting-innovation-in-the-nations-cybersecurity/ https://bidenwhitehouse.archives.gov/briefing-room/presidential-actions/2025/01/16/executive-order-on-strengthening-and-promoting-innovation-in-the-nations-cybersecurity/ https://bidenwhitehouse.archives.gov/briefing-room/presidential-actions/2025/01/16/executive-order-on-strengthening-and-promoting-innovation-in-the-nations-cybersecurity/ https://www.whitehouse.gov/wp-content/uploads/2022/01/M-22-09.pdf https://www.cisa.gov/news-events/directives/bod-19-02-vulnerability-remediation-requirements-internet-accessible-systems https://www.cisa.gov/news-events/directives/bod-19-02-vulnerability-remediation-requirements-internet-accessible-systems https://www.cisa.gov/news-events/directives/bod-19-02-vulnerability-remediation-requirements-internet-accessible-systems https://www.cisa.gov/news-events/directives/bod-22-01-reducing-significant-risk-known-exploited-vulnerabilities https://www.cisa.gov/news-events/directives/bod-22-01-reducing-significant-risk-known-exploited-vulnerabilities https://www.cisa.gov/news-events/directives/bod-23-01-improving-asset-visibility-and-vulnerability-detection-federal-networks https://www.cisa.gov/news-events/directives/bod-23-01-improving-asset-visibility-and-vulnerability-detection-federal-networks https://www.voa.va.gov/DocumentView.aspx?DocumentID=5010

3.0 SCOPE OF WORK

The Contractor shall maintain the Oracle Health General Laboratory LSRP implementation, heretofore known as LSRP, for the Huntington LSRP Alpha site. The contractor shall provide the following capabilities and services:

A. LSRP monthly status and on-boarding reports.

B. LSRP remote hosting and maintenance.

C. LSRP disaster recovery implementation and support.

D. LSRP technical support (24/7/365).

E. LSRP cyber security implementation and maintenance per VA Authority to Operate (ATO) requirements.

F. LSRP network and application support.

G. LSRP testing, capacity planning, and operations & maintenance support.

The Contractor shall provide training on the LSRP/Oracle Health General Laboratory application and device integration on a quarterly basis. Specifically, the contractor shall train and implement new instruments to the Oracle Health General Laboratory application every 90 days.

4.0 PERFORMANCE DETAILS

4.1 PERFORMANCE PERIOD

The Period of Performance (PoP) shall be a 12-month base period commencing on February 1, 2026 with two (2) 12-month option periods.

There are eleven (11) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, five are set by date:

New Year's Day January 1 Juneteenth June 19 Independence Day July 4 Veterans Day November 11 Christmas Day December 25

If any of the above falls on a Saturday, then Friday shall be observed as a holiday.

Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November

4.2 PLACE OF PERFORMANCE

Tasks under this PWS shall be performed at Contractor facilities. The Contractor shall identify the Contractor’s place of performance in their proposal submission.

4.3 TRAVEL

Travel is not anticipated for this contractual agreement.

5.0 SPECIFIC TASKS AND DELIVERABLES

The Contractor shall perform the following:

5.1 PROJECT MANAGEMENT

5.1.1 CONTRACTOR PROJECT MANAGEMENT PLAN

The Contractor shall deliver a Contractor Project Management Plan (CPMP) that lays out the Contractor’s approach, timeline, and tools to be used in execution of the contract. The CPMP should take the form of both a narrative and graphic format that displays the schedule, milestones, risks, and resource support. The CPMP shall also include how the Contractor shall coordinate and execute planned, routine, and ad hoc data collection reporting requests as identified within the PWS. The initial baseline

CPMP shall be submitted within 30 days of award. The Contractor shall update and maintain the VA PM approved CPMP throughout the period of performance.

Deliverable:

A. Contractor Project Management Plan

5.1.2 MONTHLY PROGRESS REPORT

The Contractor shall provide the Contracting Officer Representative (COR) and VA

Program Manager (PM) with Monthly Progress Reports in electronic form in Microsoft

Word and/or PostScript Document Format (PDF) formats. The report shall include detailed instructions/explanations for each required data element, to ensure that data is accurate and consistent. These reports shall reflect data as of the last day of the preceding month.

The Monthly Progress Reports shall cover all work completed during the reporting period and work planned for the subsequent reporting period. The report shall also identify any problems that arose and a description of how the problems were resolved.

This includes any disaster recovery efforts detailing what happened, how it was fixed and the remaining issues. If problems have not been completely resolved, the

Contractor shall provide an explanation including their plan and timeframe for resolving the issue. The report shall also include an itemized list of all Electronic and Information

Technology (EIT) deliverables and their current Section 508 conformance status. The

Contractor shall monitor performance against the Contractor Performance and

Management Plan (CPMP) and report any deviations. The Monthly Progress Report shall also include updates for Application Support Requirements (PWS paragraph 5.6).

The Contractor shall keep in communication with VA accordingly so that issues that arise are transparent to both parties to prevent escalation of outstanding issues. The

Contractor shall meet with the COR/VA PM weekly (via a conference call) to review project team information requests and shall track this activity in the Monthly Progress

Report.

A. Monthly Progress and 508 Compliance Report

5.1.3 REPORTING REQUIREMENTS

The Contractor shall hold a technical meeting within 10-days of contract award. The

Contractor shall present, for review and approval by the Government, the details of the intended approach, work plan, and project schedule. The Contractor shall specify dates, locations (can be virtual), agenda (shall be provided to all attendees at least five calendar days prior to the meeting), and meeting minutes (shall be provided to all attendees within three calendar days after the meeting). The Contractor shall invite the

Contracting Officer (CO), Contract Specialist, COR, and the VA PM.

Deliverable:

A. Meeting Agenda B. Meeting Minutes

5.1.4 COMPLIANCE REVIEWS AND AUDITS

The Contractor shall provide the required services outlined in the tasks below based on applicable federal and VA regulations. However, new federal laws as well as VA regulations, including, but not limited to, U.S. Food and Drug Administration regulations and U.S. Centers for Medicare & Medicaid Services regulations may arise during the performance of this effort that may require compliance by the Contractor in order to keep VA in compliance. To maintain such compliance, the Contractor and/or VA may require changes to existing technology or the implementation of new technology (e.g., hardware, storage, network, database, tools, etc.). As a result, the Contractor and VA agree to periodic reviews in order to evaluate any new federal laws and VA regulations that could impact providing and meeting the required services in the PWS.

If audits are required, VA shall provide written notice to the Contractor as required.

Upon notification, the Contractor shall permit access to the Contractor Technology

Center (CTC) and processing environment for VA’s auditors and/or an independent auditor retained by VA. Within a reasonable timeframe, VA will provide the Contractor an audit agenda prior to any audit date. Any such audit conducted by VA auditors and/or an independent auditor retained by VA shall be limited to one (1) audit per calendar year. The Contractor shall be required to provide reasonable support and assistance during any such audit(s) to include preparation, pre-audit events and one (1) business day of escorted physical CTC access. The Contractor shall conduct a periodic independent audit (internal or external agent) of the CTC operating environment in accordance with applicable standards. Any questions regarding CTC audits should be directed to its Executive for Regulatory Affairs.

Additionally, the Contractor shall cooperate with the VA Office of the Inspector General

(OIG) in the areas of facilities access, audits, security incident notification, and hosting location. Specifically, the Contractor (and any Subcontractors) shall:

A. Provide the Contracting Officer, COR, VA Project Manager, and representatives of the agency's Office of Inspector General, supervised access to the Contractor's facilities, installations, operations, documentation, databases, and personnel used for contract hosting services; provided the VA provides no less than 10 business days prior notice to the Contractor of its requested access unless at directed request from OIG. This access shall be provided to the extent required to carry out audits, inspections, investigations, or other reviews to ensure compliance with contractual requirements for IT and information security, and to safeguard against threats and hazards to the integrity, availability, and confidentiality of agency information in the possession or under the control of the

Contractor (or Subcontractor).

B. Fully cooperate with all audits, inspections, investigations, or other reviews conducted by or on behalf of the Contracting Officer or the agency Office of

Inspector General as described in subparagraph (a). Full cooperation includes, but is not limited to, prompt disclosure (per agency policy) to authorized requests of data, information, and records requested in connection with any audit, inspection, investigation, or review, making employees of the Contractor available for interview by auditors, inspectors, and investigators within ten (10) business days from such request unless at the direct request of OIG. The

Contractor shall provide access (per agency policy) to Contractor facilities, systems, data and personnel to the extent the auditors, inspectors, and investigators reasonably believe necessary to complete the audit, inspection, investigation, or other review. The Contractor's (and any Subcontractors') cooperation with audits, inspections, investigations, and reviews.

5.2 SITE MAINTENANCE AND SOFTWARE SUPPORT

The contractor shall ensure that the necessary software support and maintenance of the

LSRP Product is maintained until such time as the new Electronic Health Record

Management (EHRM) system is implemented. This includes quarterly (e.g., every 90 days) software upgrades and patches that are necessary for the LSRP product to remain current. Support shall be available on a 24X7X365 basis for the production domain, including both emergency maintenance and emergency support. Maintenance support for emergency support and scheduled maintenance shall be made available via the Oracle service desk.

The Contractor shall provide a quarterly Software Support Report to the VA COR. In this report the Contractor shall document the work performed during the reporting period as defined in this task.

Description Quantity

Software Support for Oracle Health General Laboratory LSRP Product

Software Maintenance Support for Oracle Health General Laboratory LSRP Product

A. Quarterly (no longer than every 90 days) LSRP software review and updates report.

5.3 REMOTE HOSTING OF THE LSRP PRODUCT

The Contractor shall provide a high availability remote hosting environment for the

LSRP Product and associated data.

Metric Limit

Peak Concurrent Logons (PCL) Forty (40) Peak Concurrent Logons

Number of Sites One (1) located in Huntington, WV

Total Lab Procedures (per Year)

(Total Lab Procedures as defined in the Licensed Software Scope of Use Limits)

Two Million (2,000,000) Lab Tests per Year

Note – It is assumed that no major volume fluctuations occur from month to month and that monthly order volume is approximately equal to 1/12 of the annual scope limit.

Note – It is assumed there are no more than twenty-one million (21,000,000) interface transactions per year associated with this Lab Order volume. (combined inbound and outbound interface volumes including application acknowledgement functionality)

Solutions to be Remote Hosted Oracle Health General Laboratory

(Gen Lab, Micro, AP, Synoptic Reporting, Open Engine, CareAware iBus (historically referred to as MDBus),…