RFP_35910-14916_Amendment_2_Questions.pdf

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Alcohol and Drug (A&D) In-Home Case Management Services (TFP) - UPDATED
Solicitation number
RFP 35910-14916
Issued by
Tennessee

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Amendment 2 Questions Summary

This document is an amendment to the Request for Proposals issued by the Tennessee Department of Children's Services for Alcohol and Drug (A&D) In-Home Case Management Services under Therapeutic Family Preservation and Reunification funding across six regional service areas: Northeast, East, Tennessee Valley, Mid-State, Mid-West, and West. The RFP seeks intensive, family-centered case management interventions delivered in home and community settings to prevent child custody placement, maintain family reintegration, and support children in foster care. Deliverables include family supervised visitation services, court testimony, and documentation of unsuccessful engagement efforts. The written questions and comments deadline is April 14, 2026, with proposals due May 7, 2026 at 2:00 p.m. central time. Technical evaluations will be completed by May 14, 2026, cost proposal scoring on May 15, 2026, and Notice of Intent to Award on May 22, 2026. The contract term runs from July 1, 2026 through June 30, 2029, with no renewal options specified.

Evaluation criteria allocate 20 points for general qualifications and experience, 50 points for technical qualifications and approach including evidence-based practice implementation and outcomes measurement, and 30 points for cost proposals. Contractors must submit separate sealed cost proposals with hourly rates for each service category and hold licensure from either the Tennessee Department of Mental Health and Substance Abuse Services or the Tennessee Department of Children's Services. Multiple contract awards are anticipated for each region, with distinct evaluation factors for cost purposes ranging from 1,494 hours for Region 1 to 13,200 hours for Region 6. Required qualifications include a bachelor's degree in social sciences with one year of relevant family and child experience, or a bachelor's degree in another field with three years of experience; supervisory staff must hold a master's degree or bachelor's degree with five years of alcohol and drug services experience. Contractors must maintain comprehensive insurance coverage including cyber liability ($3-5 million) and sexual abuse and molestation insurance ($1-2 million), and comply with all federal and state regulations including background check requirements for personnel with direct child contact.

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RFP # 35910-14916 – Amendment # 2 Page 1 of 18

STATE OF TENNESSEE

DEPARTMENT OF CHILDREN’S SERVICES

REQUEST FOR PROPOSALS # 35910-14916

AMENDMENT # 2

FOR ALCOHOL AND DRUG (A&D)

IN-HOME CASE MANAGEMENT SERVICES (TFP)

DATE: MAY 6, 2026

RFP # 35910-14916 IS AMENDED AS FOLLOWS:

1. This RFP Schedule of Events updates and confirms scheduled RFP dates. Any event, time, or date containing revised or new text is highlighted.

EVENT

TIME

(central time zone)

DATE

1. RFP Issued APRIL 1, 2026

2. Disability Accommodation Request Deadline 2:00 p.m. APRIL 6, 2026

3. Notice of Intent to Respond Deadline 2:00 p.m. APRIL 7, 2026

4. Written “Questions & Comments” Deadline 2:00 p.m. APRIL 14, 2026

5. State Response to Written “Questions & Comments”

MAY 6, 2026

6. Response Deadline 2:00 p.m. MAY 14, 2026

7. State Completion of Technical Response Evaluations

MAY 21, 2026

8. State Opening & Scoring of Cost Proposals 2:00 p.m. MAY 22, 2026

9. Negotiation MAY 26-27, 2026

10. State Notice of Intent to Award Released and RFP Files Opened for Public Inspection

2:00 p.m. MAY 28, 2026

11. End of Protest Period JUNE 5, 2026

12. State sends contract to Contractor for signature

JUNE 8, 2026

13. Contractor Signature Deadline 2:00 p.m. JUNE 10, 2026

2. State responses to questions and comments in the table below amend and clarify this RFP.

RFP # 35910-14916 – Amendment # 2 Page 2 of 18

Any restatement of RFP text in the Question/Comment column shall NOT be construed as a change in the actual wording of the RFP document.

RFP

SECTION

PAGE

QUESTION / COMMENT STATE RESPONSE

1. Will all of the referrals for services filter through DCS to the Provider?

Yes

2. Do you have an estimated volume of clients needing to be served for each RFP specifically for East and Northeast regions?

Please refer to Attachments 6.3 Cost Proposal and Scoring Guide by Region Evaluation Factor for the historical numbers served.

3. [Is this RFP] fee for service? This procurement will result in a fee for service contract.

4. What is the expected number of referrals per month for each provider, and how will DCS make sure referrals are distributed fairly?

Please refer to Attachments 6.3.

Cost Proposal and Scoring Guide by Region Evaluation Factor for the available information. One provider will be awarded per region.

5. How will DCS decide which families get referred to this program, and what criteria make a family eligible?

Families who have come to the attention of DCS due to parental substance abuse and are at risk of the children coming into foster care or to prevent the children coming into foster care.

6. How often are providers expected to meet with each family, and what is the typical length of service?

Please refer to Attachment 6.6. Pro Forma Contract Section A. 21. and A.22. Length of service is determined by the service model proposed and family need.

7. Are services voluntary for families, or can families be required to participate?

Both

8. Will providers be assigned specific counties or regions, or will referrals come from anywhere statewide?

Providers propose the region/s to provide the service in. Awards include the region where referrals and services will occur. Please refer to Section C. Technical Response and Evaluation Guide C.3

9. What are the expectations for coordinating with DCS caseworkers, courts, and other treatment providers?

Please refer to Attachment 6.6. Pro Forma Contract Section A. that outlines the scope of services and provider expectations that outlines

RFP # 35910-14916 – Amendment # 2 Page 3 of 18

PAGE

QUESTION / COMMENT STATE RESPONSE

coordinated efforts with DCS and Courts.

10. Are there required evidence based practices or treatment models providers must use, or can providers propose their own?

There is a preferred model Nurturing Program for Families in Substance Abuse Treatment and Recovery but providers can propose a different EBP that is similar. Please refer to Section C.

Technical Response and Evaluation Guide C.2 that provides guidance on how to address in the proposal.

11. Will DCS provide access to assessment tools, or must providers supply their own?

Providers should use the assessment tools that are supplied with the proposed service model selected.

12. What documentation system will providers be required to use, and will training be provided?

Please refer to Attachment 6.6. Pro Forma Contract Section A.27. and A.2e. Yes, a provider trainer is available.

13. Are drug screens reimbursable, and if so, at what rate?

No.

14. Are providers expected to transport clients, and is travel time billable?

Transportation will be determined on a case-by-case basis in partnership with DCS during child and family planning meetings. The Contractor can only be reimbursed for time spent attempting to provide supervised visitation service or attend court hearings after driving to the site to provide that service under Unsuccessful Efforts in the Goods and Services Table Section C.3.

15. What are the expectations for crisis response or after hours availability?

Please refer to Attachment 6.6. Pro Forma Contract Section A.19 and Section C. Technical Response and Evaluation Guide C.8.

Providers propose how they will meet the needs after hours within their operational capacity.

16. How will DCS measure provider performance and outcomes?

Please refer to Attachment 6.6. Pro Forma Contract Section A. 20. that outlines reporting measures and

RFP # 35910-14916 – Amendment # 2 Page 4 of 18

PAGE

QUESTION / COMMENT STATE RESPONSE

Section C. Technical Response and Evaluation Guide C.6 for how providers propose they will measure and monitor outcomes.

17. What happens if a family disengages or refuses services—how should providers document and report this?

Please refer to Attachment 6.6. Pro Forma Contract Section A. Scope of Services there are several expectations listed. Examples, A.31. and A. 32. Providers are expected to document their concerted efforts and to communicate with DCS for further planning.

18. Will DCS provide training on safety protocols for in home visits?

Training is not provided by DCS

19. How does the reimbursement model account for fluctuating referral volume and travel-heavy caseloads?

Please refer to Attachment 6.6. Pro Forma Contract Section C.

Payment Terms and Conditions C.1 maximum liability. Providers will need to factor this into the cost proposal. Once awarded there is a maximum liability dollar amount that cannot be exceeded.

20. Will DCS issue standardized billing templates, or can providers use their own?

Please refer to Attachment 6.6. Pro Forma Contract Section C.

Payment terms and Conditions C.5 that outlines Invoice Requirements.

21. Is the evaluation factor the number of families expected to be referred or the number of billable sessions/activities, not referencing the number of referred families? We understand there's no guarantee of the number, but we wanted clarity on the evaluation factor.

This is based on historical data of number of families and children served.

22. Are we proposing a per-case cost or a per-session cost?

Per case/per hour. Cost Proposal Evaluation Factor Column is based on historical number of families and children served in the region.

23. If it is a per session or work task billing process, do we charge for our time in CFTM and meetings with the case worker? Can we bill for activities where the family is not present, such as writing

Please see Attachment 6.6. Pro Forma Contract Section C.

Payment terms and Conditions C.3.

The Goods and Services tables outlines the allowable

RFP # 35910-14916 – Amendment # 2 Page 5 of 18

PAGE

QUESTION / COMMENT STATE RESPONSE

reports or attending meetings, or must the family be present for an activity to be billable?

compensations: A&D In-Home Services, Court Testimony, Unsuccessful efforts.

3. Delete RFP 35910-14916 – Attachment 6.3.a., 6.3.b., 6.3.c., 6.3.d., 6.3.e., 6.3.f. in its entirety and insert the following in its place (any sentence or paragraph containing revised or new text is highlighted):

Amended items detailed on the following pages.

RFP # 35910-14916 – Amendment # 2 Page 6 of 18

RFP ATTACHMENT 6.3.a.

COST PROPOSAL & SCORING GUIDE

NOTICE: THIS COST PROPOSAL MUST BE COMPLETED EXACTLY AS REQUIRED

COST PROPOSAL SCHEDULE— The Cost Proposal, detailed below, shall indicate the proposed price for goods or services defined in the Scope of Services of the RFP Attachment 6.6., Pro Forma Contract and for the entire contract period. The Cost Proposal shall remain valid for at least one hundred twenty (120) days subsequent to the date of the Cost Proposal opening and thereafter in accordance with any contract resulting from this RFP. All monetary amounts shall be in U.S. currency and limited to two (2) places to the right of the decimal point.

NOTICE: The Evaluation Factor associated with each cost item is for evaluation purposes only. The evaluation factors do NOT and should NOT be construed as any type of volume guarantee or minimum purchase quantity. The evaluation factors shall NOT create rights, interests, or claims of entitlement in the Respondent.

Notwithstanding the cost items herein, pursuant to the second paragraph of the Pro Forma Contract section C.1. (refer to RFP Attachment 6.6.), the State is under no obligation to request work from the Contractor in any specific dollar amounts or to request any work at all from the Contractor during any period of this Contract.

This Cost Proposal must be signed, in the space below, by an individual empowered to bind the Respondent to the provisions of this RFP and any contract awarded pursuant to it. If said individual is not the President or Chief Executive Officer, this document must attach evidence showing the individual’s authority to legally bind the Respondent.

RESPONDENT SIGNATURE:

PRINTED NAME & TITLE:

DATE:

RESPONDENT LEGAL ENTITY

NAME:

Cost Item Description Proposed Cost

State Use Only

Evaluation Factor

Evaluation Cost (cost x factor)

Region 1- Northeast

Alcohol and Drug Case Management Services

Number/ per hour 1,494

Region 1- Northeast Court Testimony

Number / per hour 40

Region 1- Northeast Unsuccessful Efforts contractor may be reimbursed at 50% of hourly rate.

Number /per hour

EVALUATION COST AMOUNT (sum of evaluation costs above):

RFP # 35910-14916 – Amendment # 2 Page 7 of 18

Evaluation Factor

Evaluation Cost (cost x factor)

The Solicitation Coordinator will use this sum and the formula below to calculate the Cost Proposal Score. Numbers rounded to two (2) places to the right of the decimal point will be standard for calculations.

lowest evaluation cost amount from all proposals x 30

(maximum section score)

SCORE:

evaluation cost amount being evaluated

State Use – Solicitation Coordinator Signature, Printed Name & Date:

RFP # 35910-14916 – Amendment # 2 Page 8 of 18

RFP ATTACHMENT 6.3.b.

NOTICE: THIS COST PROPOSAL MUST BE COMPLETED EXACTLY AS REQUIRED

COST PROPOSAL SCHEDULE— The Cost Proposal, detailed below, shall indicate the proposed price for goods or services defined in the Scope of Services of the RFP Attachment 6.6., Pro Forma Contract and for the entire contract period. The Cost Proposal shall remain valid for at least one hundred twenty (120) days subsequent to the date of the Cost Proposal opening and thereafter in accordance with any contract resulting from this RFP. All monetary amounts shall be in U.S. currency and limited to two (2) places to the right of the decimal point.

NOTICE: The Evaluation Factor associated with each cost item is for evaluation purposes only. The evaluation quantity. The evaluation factors shall NOT create rights, interests, or claims of entitlement in the Respondent.

Notwithstanding the cost items herein, pursuant to the second paragraph of the Pro Forma Contract section C.1. (refer to RFP Attachment 6.6.), the State is under no obligation to request work from the Contractor in any specific dollar amounts or to request any work at all from the Contractor during any period of this Contract.

This Cost Proposal must be signed, in the space below, by an individual empowered to bind the Respondent to the provisions of this RFP and any contract awarded pursuant to it. If said individual is not the President or Chief Executive Officer, this document must attach evidence showing the individual’s authority to legally bind the Respondent.

RESPONDENT SIGNATURE:

Evaluation Factor

Evaluation Cost (cost x factor)

Region 2- East

Alcohol and Drug Case Management Services

Number/ per hour 6,406

Region 2- East Court Testimony $ Number / per hour 40

Region 2- East Unsuccessful Efforts contractor may be reimbursed at 50% of hourly rate.

Number /per hour

RFP # 35910-14916 – Amendment # 2 Page 9 of 18

Evaluation Factor

Evaluation Cost (cost x factor)

The Solicitation Coordinator will use this sum and the formula below to calculate the Cost Proposal

(maximum section score)

RFP # 35910-14916 – Amendment # 2 Page 10 of 18

RFP ATTACHMENT 6.3.c.

NOTICE: THIS COST PROPOSAL MUST BE COMPLETED EXACTLY AS REQUIRED

COST PROPOSAL SCHEDULE— The Cost Proposal, detailed below, shall indicate the proposed price for goods or services defined in the Scope of Services of the RFP Attachment 6.6., Pro Forma Contract and for the entire contract period. The Cost Proposal shall remain valid for at least one hundred twenty (120) days subsequent to the date of the Cost Proposal opening and thereafter in accordance with any contract resulting from this RFP. All monetary amounts shall be in U.S. currency and limited to two (2) places to the right of the decimal point.

NOTICE: The Evaluation Factor associated with each cost item is for evaluation purposes only. The evaluation quantity. The evaluation factors shall NOT create rights, interests, or claims of entitlement in the Respondent.

Notwithstanding the cost items herein, pursuant to the second paragraph of the Pro Forma Contract section C.1. (refer to RFP Attachment 6.6.), the State is under no obligation to request work from the Contractor in any specific dollar amounts or to request any work at all from the Contractor during any period of this Contract.

This Cost Proposal must be signed, in the space below, by an individual empowered to bind the Respondent to the provisions of this RFP and any contract awarded pursuant to it. If said individual is not the President or Chief Executive Officer, this document must attach evidence showing the individual’s authority to legally bind the Respondent.

RESPONDENT SIGNATURE:

Evaluation Factor

Evaluation Cost (cost x factor)

Region 3 - TN Valley

Alcohol and Drug Case Management Services

Number/ per hour 398

Region 3 - TN Valley Court Testimony

Number / per hour 40

Region 3 - TN Valley Unsuccessful Efforts contractor may be reimbursed at 50% of hourly rate.

Number /per hour

RFP # 35910-14916 – Amendment # 2 Page 11 of 18

Evaluation Factor

Evaluation Cost (cost x factor)

The Solicitation Coordinator will use this sum and the formula below to calculate the Cost Proposal

(maximum section score)

RFP # 35910-14916 – Amendment # 2 Page 12 of 18

RFP ATTACHMENT 6.3.d.

NOTICE: THIS COST PROPOSAL MUST BE COMPLETED EXACTLY AS REQUIRED

COST PROPOSAL SCHEDULE— The Cost Proposal, detailed below, shall indicate the proposed price for goods or services defined in the Scope of Services of the RFP Attachment 6.6., Pro Forma Contract and for the entire contract period. The Cost Proposal shall remain valid for at least one hundred twenty (120) days subsequent to the date of the Cost Proposal opening and thereafter in accordance with any contract resulting from this RFP. All monetary amounts shall be in U.S. currency and limited to two (2) places to the right of the decimal point.

NOTICE: The Evaluation Factor associated with each cost item is for evaluation purposes only. The evaluation quantity. The evaluation factors shall NOT create rights, interests, or claims of entitlement in the Respondent.

Notwithstanding the cost items herein, pursuant to the second paragraph of the Pro Forma Contract section C.1. (refer to RFP Attachment 6.6.), the State is under no obligation to request work from the Contractor in any specific dollar amounts or to request any work at all from the Contractor during any period of this Contract.

This Cost Proposal must be signed, in the space below, by an individual empowered to bind the Respondent to the provisions of this RFP and any contract awarded pursuant to it. If said individual is not the President or Chief Executive Officer, this document must attach evidence showing the individual’s authority to legally bind the Respondent.

RESPONDENT SIGNATURE:

Evaluation Factor

Evaluation Cost (cost x factor)

Region 4 - Mid-State

Alcohol and Drug Case Management Services

Number/ per hour 405

Region 4 - Mid-State Court Testimony

Number / per hour 30

Region 4 - Mid-State Unsuccessful Efforts contractor may be reimbursed at 50% of hourly rate.

Number /per hour

RFP # 35910-14916 – Amendment # 2 Page 13 of 18

Evaluation Factor

Evaluation Cost (cost x factor)

The Solicitation Coordinator will use this sum and the formula below to calculate the Cost Proposal

(maximum section score)

RFP # 35910-14916 – Amendment # 2 Page 14 of 18

RFP ATTACHMENT 6.3.e.

NOTICE: THIS COST PROPOSAL MUST BE COMPLETED EXACTLY AS REQUIRED

COST PROPOSAL SCHEDULE— The Cost Proposal, detailed below, shall indicate the proposed price for goods or services defined in the Scope of Services of the RFP Attachment 6.6., Pro Forma Contract and for the entire contract period. The Cost Proposal shall remain valid for at least one hundred twenty (120) days subsequent to the date of the Cost Proposal opening and thereafter in accordance with any contract resulting from this RFP. All monetary amounts shall be in U.S. currency and limited to two (2) places to the right of the decimal point.

NOTICE: The Evaluation Factor associated with each cost item is for evaluation purposes only. The evaluation quantity. The evaluation factors shall NOT create rights, interests, or claims of entitlement in the Respondent.

Notwithstanding the cost items herein, pursuant to the second paragraph of the Pro Forma Contract section C.1. (refer to RFP Attachment 6.6.), the State is under no obligation to request work from the Contractor in any specific dollar amounts or to request any work at all from the Contractor during any period of this Contract.

This Cost Proposal must be signed, in the space below, by an individual empowered to bind the Respondent to the provisions of this RFP and any contract awarded pursuant to it. If said individual is not the President or Chief Executive Officer, this document must attach evidence showing the individual’s authority to legally bind the Respondent.

RESPONDENT SIGNATURE:

Evaluation Factor

Evaluation Cost (cost x factor)

Region 5 - Mid- West

Alcohol and Drug Case Management Services

Number/ per hour 575

Region 5 - Mid- West Court Testimony

Number / per hour 30

Region 5 - Mid- West Unsuccessful Efforts contractor may be reimbursed at 50% of hourly rate.

Number /per hour

RFP # 35910-14916 – Amendment # 2 Page 15 of 18

Evaluation Factor

Evaluation Cost (cost x factor)

The Solicitation Coordinator will use this sum and the formula below to calculate the Cost Proposal

(maximum section score)

RFP # 35910-14916 – Amendment # 2 Page 16 of 18

RFP ATTACHMENT 6.3.f.

NOTICE: THIS COST PROPOSAL MUST BE COMPLETED EXACTLY AS REQUIRED

COST PROPOSAL SCHEDULE— The Cost Proposal, detailed below, shall indicate the proposed price for goods or services defined in the Scope of Services of the RFP Attachment 6.6., Pro Forma Contract and for the entire contract period. The Cost Proposal shall remain valid for at least one hundred twenty (120) days subsequent to the date of the Cost Proposal opening and thereafter in accordance with any contract resulting from this RFP. All monetary amounts shall be in U.S. currency and limited to two (2) places to the right of the decimal point.

NOTICE: The Evaluation Factor associated with each cost item is for evaluation purposes only. The evaluation quantity. The evaluation factors shall NOT create rights, interests, or claims of entitlement in the Respondent.

Notwithstanding the cost items herein, pursuant to the second paragraph of the Pro Forma Contract section C.1. (refer to RFP Attachment 6.6.), the State is under no obligation to request work from the Contractor in any specific dollar amounts or to request any work at all from the Contractor during any period of this Contract.

This Cost Proposal must be signed, in the space below, by an individual empowered to bind the Respondent to the provisions of this RFP and any contract awarded pursuant to it. If said individual is not the President or Chief Executive Officer, this document must attach evidence showing the individual’s authority to legally bind the Respondent.

RESPONDENT SIGNATURE:

Evaluation Factor

Evaluation Cost (cost x factor)

Region 6 – West

Alcohol and Drug Case Management Services

Number/ per hour 13,200

Region 6 - West Court Testimony

Number / per hour 80

Region 6 - West Unsuccessful Efforts contractor may be reimbursed at 50% of hourly rate.

Number /per hour

RFP # 35910-14916 – Amendment # 2 Page 17 of 18

Evaluation Factor

Evaluation Cost (cost x factor)

The Solicitation Coordinator will use this sum and the formula below to calculate the Cost Proposal

(maximum section score)

RFP # 35910-14916 – Amendment # 2 Page 18 of 18

4. Delete RFP 35910-14916 - Pro Forma section C.3. in its entirety and insert the following in its place (any sentence or paragraph containing revised or new text is highlighted):

C.3. Payment Methodology. The Contractor shall be compensated based on the payment methodology for goods or services authorized by the State in a total amount as set forth in Section C.1.

a. The Contractor’s compensation shall be contingent upon the satisfactory provision of goods or services as set forth in Section A.

b. The Contractor shall be compensated based upon the following payment methodology:

Goods or Services Description Region Amount

(per compensable increment)

Alcohol and Drug Case Management Services

$ Number / per Hour

Court Testimony $ Number / per Hour

Unsuccessful efforts contractor may be reimbursed at 50% of hourly rate.

$ Number / per Hour

5. RFP Amendment Effective Date. The revisions set forth herein shall be effective upon release. All other terms and conditions of this RFP not expressly amended herein shall remain in full force and effect.

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