RFP 270-22-0573 Attachment 2 QASP.pdf

RFP No. 270-22-0573

Attachment 2

Quality Assurance Surveillance Plan on National Center on Child Welfare and Substance Abuse

Dated November 3, 2021

Required

Services/Tasks

Performance

Standards

Method of

Surveillance (QA)

Standards to be met/allowable deviations

Customer

Satisfaction

Contractor adheres to guidance provided by

COR

COR & customer feedback

90% customer satisfaction rate, including COR comments

Overall contract management, to include cost and time

Contractor maintains high level of quality assurance, responsiveness to COR and Contract Specialist;

reliability, completeness of tasks;

contacts COR immediately of any issues or problems.

Contractor remains within or below cost estimates; meets time frames identified by

COR; notifies COR immediately of any budget issues, no overruns.

COR & Contracting

Specialist monitoring;

deliverables; budget estimates; invoices and reports

COR receives no more than 4 valid complaints per 12 months. No more than 1 invoice per

12 months requiring suspension or disallowance due to mistakes, incompleteness or unallowable costs.

Task 1: Project

Management and

Reporting

Deliverable schedule as specified in contract.

COR and

Contracting

Specialist monitoring

One delay per 12-month period

Task 2: Technical

Assistance

Delivery of high quality technical assistance and guidance;

development of visible and valuable presence in the child welfare and substance abuse fields

Contractor is seen as a valuable, balanced resource for both CW and SA fields.

COR and feedback from field

90% satisfaction rate, including COR comments.

deviations

Task 3: Training

Contractor organizes, and conducts web based training and grantee meetings that are valuable for the intended audience, and useful to the government.

COR and feedback from field

90 % satisfaction comments

Task 4: Information

Dissemination

Dissemination via meetings and written and materials.

Contractor shall prepare high quality

Power Point presentations and written materials for meetings, poster sessions or conferences.

COR monitoring

90% on-time delivery; few modifications required

Task 5: Update and

Maintain Website

Contractor works with

ACF to maintain website and plan for improvements made to use of the site.

Contractor will work with Child welfare information gateway to update relevant content and products on the

Gateway website.

COR monitoring comments and user feedback

Task 6: Transition

Plan

Contractor supports a smooth transition of the contract services if a new contractor is awarded to continue activities under the current contract.

Contractor shall participate in transition meetings between the

COR and ACF Office of the Chief

Information Officer staff. The Contractor shall develop and submit a transition plan within 90 days prior to the expiration of the contract award.

COR monitoring COR and Contract

Specialist feedback deviations

Optional Task 7: TA for RPGs

Contractor provides programmatic support to RPG grantees with a high level of content knowledge expertise.

COR monitoring and grantee feedback

90% satisfaction rate, including COR comments and grantee feedback

Optional Task 8:

Technical Assistance to Grantees

Contractor provides programmatic and performance measurement support to grantees with a high level of content knowledge expertise.

COR monitoring and grantee feedback

90% satisfaction rate, including COR comments and grantee feedback

Optional Task 9: In-

Depth TA

Contractor provides programmatic and performance measurement support to CAM grantees with a high level of content knowledge expertise.

COR monitoring 90% satisfaction comments and grantee feedback

Optional Task 10:

Technical Assistance

Support to Infants

Prenatally Exposed and their Caregivers

Contractor provides programmatic support with a high level of content knowledge expertise that is seen as valuable to the intended audience and is of value to the

Contractor organizes, and conducts web based training, prepares high quality Power

Point presentations and written materials that are valuable for the intended audience, and useful to the

COR monitoring and customer service feedback

90 % satisfaction rate, including COR comments and grantee feedback

Optional Task 11:

Policy Academy

Contractor organizes a policy academy that is of high quality and that is valuable for the intended audience, and useful to the government.

COR monitoring and attendee feedback

90 % satisfaction rate, including COR comments and grantee feedback deviations

Optional Task 12:

Technical Expert, Summit, Focus

Group or Special-

Interest Area

Meeting

Contractor organizes meetings that are of high quality and are valuable for the intended audience, and useful to the government.

COR monitoring and attendee feedback

90 % satisfaction rate, including COR comments and grantee feedback

Optional Task 13:

Publication

Development

Contractor shall prepare high quality written materials.

COR monitoring and grantee feedback

90 % satisfaction rate, including COR comments and grantee feedback

Optional Task 14:

Migrate the

NCSACW Website

Contractor works with

ACF and SAMHSA to migrate the NCSACW website to meet ACF web requirements.

COR monitoring and

ACF OCIO

feedback.

comments and user feedback.