RFP 26-1165 - QA Worksheet .pdf

Document and Section Page # Bidder Question State Response

From the PreProposal Meeting 03/06/26 - Can vendors submit a proposal covering all State agencies except the Michigan Department of Corrections (MDOC), or is MDOC service coverage mandatory?

verbally: Yes, but the bid will be reviewed and scored accordingly. (Please review Item 7, EVALUATION PROCESS, of the "RFP 26-1165 - Proposal Instructions")

From the PreProposal Meeting 03/06/26 - Can the State split up Spanish and Arabic, so that there would be 3 categories verbally: Yes, the bid can be split. (Schedule B - Pricing has been respectively modified.)

From the PreProposal Meeting 03/06/26 - Will the documents that the State provides for translation be ADA compliant when submitted to the Contractor?

verbally: The State will be submitting ADA complaint and sometimes ADA non-compliant documents for translation. It will be expected that the translated document will be ADA compliant. (As of April 24, 2026, federal requirements for ADA standards must be on all publicly available documents from the State.)

From the PreProposal Meeting 03/06/26 - Vendor stated that generally over the phone implies consecutive interpretation. Those could be categorized as the same.

Schedule B - Pricing has been respectively modified.

From the PreProposal Meeting 03/06/26 - Schedule B cites a rate of per minute for on site, on site is rated per hour generally

Schedule B - Pricing has been modified. The State, out of respect of the use of taxpayer dollars, has required hourly rates for on-site interpretation, with the minimum of one hour.

From the PreProposal Meeting 03/06/26 - ADA compliant - no line item in our pricing sheet for ADA verbally: There are spaces for additional fees. Schedule B page 1 cites that ADA compliance is assumed. (Schedule B - Pricing - Tables D & I provide space for additional fees not included in the others. As of April 24, 2026, federal requirements for ADA standards must be on all publicly available documents from the State.)

Hybrid Contract Terms, Preamble Pg. 1 Does the contract term (September 13, 2026-September 12, 2031) include the three additional one-year periods? Or would the one-year periods be added on to the term stated above?

No, this is the base term. This Contract may be renewed for up to 3 (three) additional 1 (one) year period(s). The State will document its exercise of renewal options via contract Change Notice.

Hybrid Contract Terms, #8 Pg. 3 Will we have to pay the administration fees if we extend to the MiDEAL members and other states?

Yes, these contracts will be open to MIDEAL members and the Contractors must pay the administrative fee for usage.

Contractor pays no administrative fees if no sales were made.

Hybrid Contract Terms, #8 Pg. 3 Are we allowed to solicit MiDEAL members offering the same state terms? MiDEAL members are under the same rates and contract terms, Hybrid Contract Terms, Preamble Pg. 1 Does the contract term (September 13, 2026-September 12, 2031) include the three additional one-year periods? Or would the one-year periods be added on to the term stated above?

This portion is in addition to the term of the contract, potentially through 9/12/2034: This Contract may be renewed for up to 3 (three) additional 1 (one) year period(s). Renewal is at the sole discretion of the State and will automatically extend the Term of this Contract. The State will document its exercise of renewal options via Contract Change Notice.

Hybrid Contract Terms, #8 Pg. 3 Will we have to pay the administration fees if we extend to the MiDEAL members and other states?

Based on the Standard Contract Terms, Section 7. Administrative Fees and Section 8.

Extended Purchasing of the contract, Contractors are required to pay a 1% administrative fee on all payments made to Contractor under the contract including transactions with the State (including its departments, divisions, agencies, offices, and commissions), with MiDEAL members, and with other states (including governmental subdivisions and authorized entities).

Admin fees, regardless if they are for sales to the State or to MiDEAL/Other States must be using the following link: https://www.thepayplace.com/mi/dtmb/adminfee.

Contractors pay no administrative fees if there are no sales.

Hybrid Contract Terms, #8 Pg. 3 Are we allowed to solicit MiDEAL members offering the same state terms? Yes

Examples

• Translation and layout/desktop publishing of public manuals and brochures into multiple languages:

What Every Driver Must Know Spanish

RFP 26-1165-Schedule A- Statement of Work, 4 C.

Multifaceted Projects

Pg. 12 Can you elaborate on the statement of work definition of multifaceted projects? Additionally, can you provide examples of multifaceted projects you have done in the past?

https://www.michigan.gov/sos/-/media/Project/Websites/sos/Resources/Forms-and-publications/WEDMK_Spanish_web.pdf?rev=42020bb7dfc74978990b26099e251579&hash=793D667567B961B15EA0741919DA8184

English Version: What Every Driver Must Know (https://www.michigan.gov/sos/- /media/Project/Websites/sos/Resources/Forms-and-publications/WEDMK/WEDMK.pdf?rev=f6e4e5b6c4304bc38aea503b40819f26&hash=188AD895E

B387F9C459EB319524FBBD8)

• Website translation:

MI Bridges Spanish MI Bridges Arabic English Version: MI Bridges

• Microsoft forms:

English and 9 other languages: State of Michigan Language Access Noncompliance Complaint Form 2025 English and 9 other languages: Immigration Action Reporting Form (Page 1 of 4)

• Multimedia translation projects such as subtitling, captioning, voice over, and transcript production for public facing video content.

Earned Sick Time Act Webinar (SPANISH) English Version: Earned Sick Time Act Webinar - YouTube These examples are provided to illustrate the types of work that fall within the Multifaceted Projects category; specific project scopes vary by agency and program needs.

RFP 26-1165-Schedule A- Statement of Work, 1.6. Access Control and Authentication

Pg. 15 The link provided for the State of Michigan Administrative Guide is broken.

Can you fix this link so we can review?

This is the functioning, respective link: https://www.michigan.gov/dtmb/services/suite

RFP 26-1165 – Schedule A – Statement of Work, Section 3, Staffing: 3.1., 3.2., 3.3.,3.5.,3.6.

Pg. 19-

Can we use the same person for more than one staffing title? Yes, the same person can be listed for more than one staffing title.

RFP 26-1165-Schedule A- Statement of Work

All Do we input our narrative responses directly into the green boxes and submit the entire Statement of Work document, when submitting to the RFP?

Yes, that is correct, per the item 1, PROPOSAL PREPARATION, of the "RFP 26-1165 - Proposal Instructions"

RFP 26-1165-Schedule A- Statement of Work

All Where in the RFP can we include letters of reference? Page 5, VENDOR QUESTIONS WORKSHEET", of the "RFP 26-1165 - Proposal Instructions" is a section for similar information.

RFP 26-1165-Schedule A- Statement of Work

All Can we bid on just MDOC or Health and Human Services? Yes, but the bid will be reviewed and scored accordingly. Please review Item 7, EVALUATION PROCESS, of the "RFP 26-1165 - Proposal Instructions"

RFP 26-1165- Schedule B-Pricing, Table H

Pg. 4-5 Can we break down the categories (voice-overs, subtitling, dubbing, and transcripts) pricing in the table, separate categories by service type?

Schedule B - Pricing has been respectively modified.

Schedule A – Statement of Work - Section 1.1 - G.Quality and Compliance Standards

The RFP requires that only ATA certified translators are used for this contract.

However, the ATA Certification is not available in most of the languages.

Would it be possible to provide thoroughly vetted and qualified translators, if we detail that process in our proposal?

Yes, the State requires ATA-certified translators for all language pairs where such certification exists. For all other languages and dialects, bidders must provide qualified translators meeting minimum standards, and must describe their vetting and quality assurance processes in detail.

Schedule A – Statement of Work - Section 1.2 - Specific Service Requirements B.Translation Services - 4.Services b.Document Translation 2) b)

The RFP references document formatting and desktop publishing requirements. As these services are typically priced separately from translation according to industry standards, we kindly request that a separate line item for desktop publishing/formatting be added to the pricing table.

Schedule B - Pricing has been respectively modified.

https://www.michigan.gov/sos/-/media/Project/Websites/sos/Resources/Forms-and-publications/WEDMK/WEDMK.pdf?rev=f6e4e5b6c4304bc38aea503b40819f26&hash=188AD895EB387F9C459EB319524FBBD8 https://www.michigan.gov/sos/-/media/Project/Websites/sos/Resources/Forms-and-publications/WEDMK/WEDMK.pdf?rev=f6e4e5b6c4304bc38aea503b40819f26&hash=188AD895EB387F9C459EB319524FBBD8 https://www.michigan.gov/sos/-/media/Project/Websites/sos/Resources/Forms-and-publications/WEDMK/WEDMK.pdf?rev=f6e4e5b6c4304bc38aea503b40819f26&hash=188AD895EB387F9C459EB319524FBBD8 https://www.michigan.gov/sos/-/media/Project/Websites/sos/Resources/Forms-and-publications/WEDMK/WEDMK.pdf?rev=f6e4e5b6c4304bc38aea503b40819f26&hash=188AD895EB387F9C459EB319524FBBD8 https://newmibridges.michigan.gov/s/isd-landing-page?language=es https://newmibridges.michigan.gov/s/isd-landing-page?language=ar https://newmibridges.michigan.gov/s/isd-landing-page?language=en_US https://forms.office.com/Pages/ResponsePage.aspx?id=h3D71Xc3rUKWaoku9HIl0fLsZguqdUBEh8-BPUlZMc5UMzFHSU0xU1FENVBNSkhDWkRPSFNQRkFZTC4u https://forms.office.com/Pages/ResponsePage.aspx?id=h3D71Xc3rUKWaoku9HIl0fLsZguqdUBEh8-BPUlZMc5UMzFHSU0xU1FENVBNSkhDWkRPSFNQRkFZTC4u https://forms.office.com/pages/responsepage.aspx?id=h3D71Xc3rUKWaoku9HIl0aT5LK3Ha1FDlTudN3NXtARUNFNCMFJUVEFHTEk5SDhYWDIzNlJFTUhGNSQlQCN0PWcu&route=shorturl https://www.youtube.com/watch?v=uoevPqlnzA4 https://www.youtube.com/watch?v=4hz9gvUlDPw

Schedule A – Statement of Work - 3.Staffing - 3.7 Other Primary Staff

Section 3.7 “Other Primary Staff” requests a list of coordinators/service providers including languages, experience, and locations. Could the State clarify whether this section is intended to include only operational staff supporting the contract (e.g., coordinators, QA staff), or whether bidders should also include individual translators and interpreters (subcontractors) who may provide services under the contract?

Please provide a sample of who the Bidder deems to be other primary staff within the organizational structure. If the interpretaors/translators are within the Bidder's company sample across languages, training, education, licenses, and certifications should be provided. Full names must be provided.

Subcontrators, existing as a separate company, must be listed in Section 3.9.

Schedule A – Statement of Work - 3.Staffing - 3.7 Other Primary Staff

With respect to Section 3.7 “Other Primary Staff,” if the State intends for bidders to include individual translators and interpreters, would the use of initials (rather than full names) be acceptable for privacy and confidentiality purposes? Additionally, including a list of all our linguists will be a burdensome requirement, as we work with thousands of contractors. It is also a concern with regards to privacy. Instead, would it be acceptable to provide a sample table that lists the training, education, licenses and certifications (where applicable) for a representative sample of our contractors?

Please provide a sample of who the Bidder deems to be other primary staff within the organizational structure. If the interpretaors/translators are within the Bidder's company sample across languages, training, education, licenses, and certifications should be provided. Full names must be provided.

Subcontrators, existing as a separate company, must be listed in Section 3.9.

Proposal Instructions - Vendor Questions Worksheet - 8. Michigan Voluntary Protection Program

The RFP asks bidders to verify whether their company is recognized in the Michigan Voluntary Protection Program (MVPP). As this program is typically applicable to organizations with workplace safety risks in construction or industrial environments, could the State confirm that MVPP recognition is not applicable to vendors providing translation and interpretation services.

Bidders may answer yes or no.

Schedule B - Pricing - 6.

Accessibility

The RFP states that costs associated with accessibility must be included in the pricing structure and not listed as a separate line item. While we fully support the State’s requirement for accessible documents, accessibility remediation is a specialized technical service that requires different expertise, skillset, tools, and workflows than translation. Activities such as document tagging, reading order adjustments, alt-text validation, and PDF/Word remediation are typically performed by accessibility specialists and may vary significantly in effort depending on the original document format and its level of compliance.

Incorporating these services into translation pricing may lead to inflated rates for documents that do not require accessibility remediation. To promote transparent and accurate pricing, would the State consider allowing accessibility remediation to be priced as a separate line item in the pricing table?

Schedule B - Pricing - Tables D & I provide space for additional fees not included in the others. As of April 24, 2026, federal requirements for ADA standards must be on all publicly available documents from the State.

Schedule B - Pricing - Table F – Document Translation

The RFP states that accessibility-related costs must be included within the pricing structure and not listed as a separate line item. However, accessibility remediation is typically required only for documents intended for publication online or distribution through web-based platforms, while many translated materials (e.g., letters or not online public facing docs) do not require accessibility remediation as per DOJ.

To ensure accurate pricing and avoid incorporating accessibility costs into all translation rates, would the State consider allowing separate translation pricing categories for:

• Documents requiring accessibility compliance (e.g., documents intended for online posting), and

• Standard document translation not requiring accessibility remediation (e.g., documents not intended for online posting)?

This approach would allow accessibility requirements to be reflected in pricing without introducing a separate accessibility line item and would help prevent unnecessary cost increases for documents where accessibility remediation is not required.

Tables D & I provide space for additional fees not included in the others. As of April 24, 2026, federal requirements for ADA standards must be on all publicly available documents from the State.

Schedule B - Pricing - Table A 1 – Interpretation Services

Table A1 lists a single pricing category covering Simultaneous, Consecutive, Over-the-Phone Interpretation (OPI), Voice over Internet Protocol (VoIP), and Video Remote Interpretation (VRI). These services typically involve different delivery models and cost structures. For example, OPI and VoIP are generally consecutive and provided on-demand, while VRI involves video platforms and different operational requirements. Additionally, simultaneous interpretation that is used during conferences and other types of events, must be scheduled in advance and billed on a daily or hourly basis, rather than provided on-demand.

To ensure accurate and comparable pricing, we would like to ask the State separate these services into distinct pricing categories, such as:

• OPI / VoIP (consecutive, on-demand, per minute)

• VRI (consecutive, per minute, through Contractor's platform)

• Scheduled remote simultaneous interpretation (per hour)

Schedule B - Pricing has been respectively modified.

Schedule B - Pricing - Table A 1 – Interpretation Services

Table A1 categorizes interpretation services as Standard, On Demand, and Urgent/Emergency. Could the State clarify whether the Standard and Urgent/Emergency categories refer to prescheduled Video Remote Interpreting sessions?

Additionally, if these services are expected to be delivered through third-party platforms such as Microsoft Teams or Zoom, these assignments are typically pre-scheduled and billed on an hourly basis rather than per minute. Per-minute pricing generally applies only to interpreting services delivered through the contractor’s interpreting platform.

We request adding scheduled remote interpreting provided through third-party platforms to a separarte table and billed on an hourly basis.

See the specifics in Schedule A to identify the time frames for "Standard" - scheduled and "On Demand" - non scheduled services.

Microsoft Teams and Zoom calls do not require scheduling.

Schedule B - Pricing has been updated.

Schedule B - Pricing - Table A 2 – Interpretation Services, MDOC only ASL VRI 2

Table A2 – Interpretation Services (MDOC only) is titled “only ASL VRI”;

however, the rows within the table list languages such as Spanish, Arabic, and Other Languages. Could the State please clarify whether this table is intended to apply only to ASL VRI services, and if so, update the language categories accordingly?

The header for Table A 2 has been corrected. Please quote SL.

Schedule B - Pricing

Please confirm that we are allowed to include minimum charges and cancellation fees in the pricing table as per recognized industry standards?

Tables D & I provide space for additional fees not included in the others.

Schedule B - Pricing - Table B – On-site/In-person Interpretation 3

Please confirm that we are allowed to include travel and mileage fees as per IRS for onsite interpretation?

Per the Schedule A - Statement of Work, Section 7.1, the State will not pay travel expenses.

Schedule B - Pricing - Table B – On-site/In-person Interpretation

If travel time and mileage are not permitted as separate charges for on-site interpretation, would the State consider establishing a reasonable cap to account for travel costs associated with assignments in remote or rural areas?

Per the Schedule A - Statement of Work, Section 7.1, the State will not pay travel expenses.

Schedule B - Pricing - Table H – Multilingual Media Services

Table H – Multilingual Media Services groups voice-overs, subtitling, dubbing, and transcripts under a single pricing category. These services typically involve different workflows, production requirements, and pricing structures.

Could the State consider separating these services into individual line items to allow bidders to provide more accurate and transparent pricing?

Schedule B - Pricing has been respectively modified.

Schedule A – Statement of Work - Section 1.2 - Specific Service Requirements - A. interpretation Services - 4. c. Michigan Department of Corrections (MDOC) Specific: Proficiency Screening prior to Sign Language and/or Oral Transliteration

The RFP states that the Contractor must provide a “proficiency evaluation (in the form of a record or document) of the justice involved target audience” prior to providing Sign Language (SL) and/or Oral Transliteration (OT) services for MDOC. Could the State please clarify what is meant by “proficiency evaluation” in this context, including the expected scope of the evaluation and who is responsible for performing it?

Schedule A - Statement of Work, Section 1.2.A.4.c has been updated with more information.

Schedule A – Statement of Work - Section 1.2 - Specific Service Requirements - A. interpretation Services - 4. c. Michigan Department of Corrections (MDOC) Specific: Proficiency Screening prior to Sign Language and/or Oral Transliteration

If the Contractor is expected to conduct this proficiency evaluation, does the State require that the evaluation results or documentation be submitted to MDOC? Additionally, would the State consider this evaluation a separately billable service, given that it appears to involve an assessment distinct from interpretation services?

MDOC will require the Contractor to provide this evaluation prior to requesting Sign Language (SL) and/or Oral Transliteration (OT) services for the target audience.

Schedule B- Pricing, Table A 3 provides for this pricing.

Statement of Work, Types of Interpretation Services: Over-the- Phone Interpretation (OPI) / Voice over Internet Protocol (VoIP) 4

Page 4 states: “Simultaneous interpretation may require equipment (headsets, audio mixer, booth) so as not to interrupt or interfere with the speaker, and must be offered on-site/in-person or via video remote platforms (e.g., Microsoft Teams or Zoom).” Could you please clarify whether the State will provide the necessary equipment, or whether vendors will be expected to supply it? If vendors are responsible for providing the equipment, would the State consider allowing a separate line item or pricing structure for equipment rental and related setup costs?

No, the Contractor is required to have all equipment needed to fulfill the services of the contract. Any costs associated to the equipment must be factored into the cost of the services. There will not be separate line items for equipment.

Statement of Work, Types of Interpretation Services: Over-the- Phone Interpretation (OPI) / Voice over Internet Protocol (VoIP)

5 For OPI and VRI, the solicitation references both scheduled and on-demand services. Could you clarify the purpose of scheduling calls? In most cases, OPI and VRI are delivered on-demand, with agencies simply dialing a dedicated 1-800 number to connect with an interpreter. Is the scheduling requirement intended primarily for rare languages or for pre-arranged events?

Here we made the assumption that the question should have been for OPI and VoIP. There are instances in which the State will know in advance that these services will be needed and requested as scheduled. See the specifics in Schedule A to identify the time frames for "Standard" - scheduled and "On Demand" - non scheduled services.

Statement of Work, Types of Interpretation Services: Over-the- Phone Interpretation (OPI) / Voice over Internet Protocol (VoIP)

For OPI/VRI, the RFP states there is a requirement to “integrate seamlessly with Microsoft Teams.” Could you provide additional detail on this requirement? Specifically, does this mean that vendors’ OPI and VRI solutions must be capable of receiving calls initiated from Microsoft Teams?

For clarification, the Contractor would need to provide an interpretator that is able to join seamlessly into State Teams meeting to provide VRI and/or VoIP for all levels of availability - Standard, On Demand, Urgent/Emergency. Yes, the State would require the option to connect to the Contractor's OPI via Microsoft Teams. The State will allow third party or Contractor solutions for VRI and/or VoIP however the State may specify utlizing one platform over another for certain events.

Statement of Work, Multifaceted Projects

The section on Multifaceted Projects states that the contractor must ensure integration with content management systems. Could the State clarify which content management systems are currently in use? Additionally, could you define what is meant by “integration” in this context (e.g., API integration, workflow automation, file transfer, etc.)? As integrations often require technical development and configuration, it would be helpful to understand the expected scope and whether associated costs may be priced separately.

For clarification, the Contractor would need to collaborate with the State agency as projects are not consistent in system management. An example would be an agency providing the Contractor access to a State SharePoint page in order to translate public facing information.

Statement of Work, Multifaceted Projects / Pricing 12

We are able to provide integrations, but we would have to charge for that, can that be added?

Schedule B - Pricing, Tables D & I provide space for additional fees not included in the others.

Statement of Work, ADA compliance / Pricing

The state requires that all translated documents returned to the State be Section ADA compliant, which typically necessitates formatting and desktop publishing (DTP), and accessibility services. However, we do not see a corresponding line item in the pricing table where vendors can include costs associated with these services. Could the State please add a separate line item for formatting/desktop publishing (DTP) services so vendors can appropriately price the work required to ensure documents meet 508 compliance requirements?

Schedule B - Pricing - Tables D & I provide space for additional fees not included in the others. As of April 24, 2026, federal requirements for ADA standards must be on all publicly available documents from the State.

N/A N/A

Can the state provide details on the number of over the phone interpretation minutes per month, per language?

The minutes of OPI (over the phone interpretation) in the previous calendar year, one of the two current contracts provided a report the answer is 9,196 hours statewide for all languages.

N/A N/A

Please can you provide the name and pricing for the current incumbent(s) The current contracts are public, https://www.michigan.gov/dtmb/procurement/contractconnect/contract-list, using the keyword for description as "interpretation"

N/A

N/A Has the state had any difficulties with the current incumbent(s)? The information requested in this question is not required to submit a bid.

Pricing – Interpretation Services

For onsite interpretation, can we provide separate pricing for Simultaneous interpretation and separate pricing for consecutive interpretation and these are 2 different services?

Schedule B - Pricing has been respectively modified.

Pricing All pages Spanish is much cheaper than Arabic, can we provide different pricing for Arabic and different pricing for Spanish for all services?

Schedule B - Pricing has been respectively modified.

Attachment 3

N/A For Attachment 3, there is nothing to complete and submit, please clarify what we need to do with this document.

That was an error. The Proposal Instructions have been corrected. Attachment 3 is read only.

48 Vendor Questions Worksheet N/A I don’t see the Vendor Questions Worksheet, please can you upload it. Please see Proposal Instructions, page 13 for the Vendor Questions Worksheet

Statement of Work, Types of Interpretation Services: Video Remote Interpretation(VRI)

In the SOW under video remote interpretation the state mentioned “support live captions or transcription when available”. We can provide this, but it is a completely different service line. Can we price this out separately?

Schedule B - Pricing has been respectively modified. Tables D & I provide space for additional fees not included in the tables.

Pricing

Under Multilingual Media Services, voice overs, subtitling and transcripts are all different services, can we price them all separately?

Schedule B - Pricing has been respectively modified.

Statement of Work, Products and Services

Please describe what SUITE is relevant for in this contract? We looked at the link provided, but it is not clear what it will be used for under language services. Please can you clarify in more details.

SUITE or a similar methodology is expected to be used for the delivery of the product. The vendor is expected to use SUITE’s governance structure, templates, deliverables, and quality controls throughout the contract lifecycle. This ensures projects are managed uniformly and in alignment with State protocols

Schedule A Statement of Work 1 1 Would the Video Remote Interpreting Services need to be through a platform that is proprietary technology or would a third party system be accepted?

The State does not require the Contractor to use proprietary technology for Video Remote Interpreting (VRI). A third party system is acceptable as long as it meets all functional, technical, accessibility, and performance requirements outlined in Schedule A – Statement of Work

Schedule A Statement of Work 1.1 B

Can you elaborate on 365/24/7 services? Are face to face services required 365/24/7? Or is VRI and VOIP needed 365/24/7?

The State serves its constituents 365 days a year, 24 hours a day, 7 days a week. Some of the agencies/departments require services from Contractors and/or vendors beyond standard business hours. In most cases, urgent/emergency requests would not include on-site services, but there may be rare occassions in which it is necessary, including but limited to states of emergency.

See the specifics in Schedule A to identify the time frames for "Standard" - scheduled and "On Demand" - non scheduled services.

Schedule A Statement of Work 1

Is it possible to receive a breakdown of the amount of usage for each service? No, as the needs for each service will vary year to year.

55 VOIP? Minutes purchased per year? No, as the needs for each service will vary year to year.

56 VRI? Minutes purchased per year? No, as the needs for each service will vary year to year.

57 OSI? Hours purchased per year? No, as the needs for each service will vary year to year.

Schedule A Statement of Work 1

Will the State accept any offshoring for VOIP? No, all work and data must be provided and maintained within the continental United States, per the Hybrid Contract Terms, Section 14.B and 36.B; Schedule E - Data Security Requirements, Section 5.3

Schedule A Statement of Work 1

Is there any data for languages purchased throughout the state of MI for on site interpretation (OSI)?

This information will not be provided, as the needs for each service will vary year to year.

Schedule A Statement of Work 1

Do you have any data broken down by region? Languages, hours purchased? This information will not be provided, as the needs for each service will vary year to year.

Schedule A – Statement of Work

(SOW) NA

What is the typical word count/page count for a written translation request? This varies

Schedule A – SOW

NA

What is the typical file format provided for translation (Word, Excel, InDD, PDF, scanned PDF)?

This varies

63 Schedule B – Pricing NA May we provide a language list with associated rates per language? Please follow the pricing structure of Schedule B - Pricing

Schedule E – Data Security Requirements for Hybrid Purchases + Schedule A – SOW NA

Could we explore utilizing offshore interpreters to meet all contractual obligations, including security measures, while also achieving significant cost savings through reduced pricing?

No, all work and data must be provided and maintained within the continental United States, per the Hybrid Contract Terms, Section 14.B and 36.B; Schedule E - Data Security Requirements, Section 5.3

Schedule A – SOW

NA

How much do you spend on document translation in a year? This information will not be provided, as the needs for each service will vary year to year.

Schedule A – SOW

NA

How many words do you translate in a month? This information will not be provided, as the needs for each service will vary year to year.

Schedule A – SOW – Turnaround Times / Rush Definitions + Schedule D – SLA NA

What is the average size of project in words or pages? This information will not be provided, as the needs for each service will vary year to year.

Proposal Instructions – Award Strategy / Intent to Award / Multi-award language NA

What is the turnaround time for document translation? See Schedule A - Statement of Work, Section 1.2.B.3 for expected turnaround times.

69 Proposal Instructions NA Will the contract be awarded to single or multiple vendors? Most likely Multiple

Proposal Instructions

NA

Who is the incumbent vendor(s)? The current contracts are public, https://www.michigan.gov/dtmb/procurement/contractconnect/contract-list, using the keyword for description as "interpretation"

Proposal Instructions - Procurement Schedule / Key Events NA

What are the rates of incumbent vendor(s)? The current contracts are public, https://www.michigan.gov/dtmb/procurement/contractconnect/contract-list, using the keyword for description as "interpretation"

Schedule B – Pricing

NA

When is the anticipated contract award date? As per the Proposal Instructions state, the anticipated contract begin date is September

13, 2026

Proposal Instructions – Mandatory Scope / Proposal Responsiveness + Schedule A – SOW

NA

What is the anticipated budget? To be determined, as this varies year to year.

Proposal Instructions

NA

Will vendors be allowed to submit proposals for specific services only (i.e., selective bidding), or is it required to bid on the full scope of services?

Bids will be scored accordingly. Please review Item 7, EVALUATION PROCESS, of the "RFP 26-1165 - Proposal Instructions"

Schedule A – SOW

NA

What is the historical volume for the services required under the RFP? This information will not be provided, as the needs for each service will vary year to year.

Proposal Instructions

NA

Are there any quality assurance or fulfillment issues with current vendors providing similar services? If so, please describe.

The information requested in this question is not required to submit a bid.

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