RFP 25_24 Attachment D _ District Utilization.pdf

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Attached to
RFP 25-24 Employee Assistance Program Services (Annual Contract)
Solicitation number
PE-62600-NONST-2025-000000091
Issued by
Chatham County, Georgia

About this file

This document is Attachment D of RFP 25-24, showing Employee Assistance Program (EAP) utilization statistics from 2021 to 2023 for an unnamed district. The data tracks various EAP metrics including inquiry calls, in-person sessions, telephone/video sessions, total cases, training hours, and critical incident responses. The document presents detailed breakdowns of service utilization across multiple categories including gender distribution, referral sources, employee vs. dependent usage, counseling hours, and primary problem types.

The statistics reveal declining overall usage from 2021 to 2022 (617 to 389 total cases) followed by a slight increase in 2023 (455 cases). Female employees consistently represented the majority of users across all years. The primary presenting problems were predominantly stress-related (ranging from 112-186 cases annually), followed by family issues, psychological concerns, and work conflicts. Counseling hours remained substantial throughout the period, ranging from 690 to 810 hours annually. The data shows a shift in service delivery methods, with in-person sessions decreasing while telephone/video sessions increased slightly from 2021 to 2023.

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Text version

RFP 25-24 - Attachment D District Utilization Statistics 2021 - 2023

2021 2022 2023

Inquiry/Assessment Calls to EAP 645 410 490

In-person EAP Sessions 512 303 340

Telephone/Video Sessions 105 86 115

Total EAP Cases 617 389 455

Average Number of Sessions 5 4 4

Training Hours 0 1 1

In-Person Training Hours 0 1 1

Critical Incident Responded 3 2 2

Number of Critical Incident Hours 5 3 3

Referral Employees Dependents Counseling Hours

Female 415 Self 511 479 138 745 Substance Abuse 29

Male 202 Supervisor 18 Psychological 53

Family 56 Financial 55

Other 32 Legal 12

Stress 186

Work Conflict 71

Family Issues 107

Grief/Loss 76

Anger 28

CISD 0

Totals 617 617 479 138 745 617

Referral Employees Dependents Counseling Hours

Female 258 Self 330 333 56 690 Substance Abuse 27

Male 131 Supervisor 11 Psychological 25

Family 29 Financial 13

Other 19 Legal 6

Stress 155

Work Conflict 16

Family Issues 77

Grief/Loss 24

Anger 45

CISD 1

Totals 389 389 333 56 690 389

Gender Primary Problem

Gender Primary Problem

RFP 25-24 - Attachment D District Utilization Statistics 2021 - 2023

Referral Employees Dependents Counseling Hours

Female 297 Self 363 318 137 810 Substance Abuse 29

Male 158 Supervisor 38 Psychological 79

Family 31 Financial 27

Other 23 Legal 15

Stress 112

Work Conflict 50

Family Issues 74

Grief/Loss 48

Anger 20

CISD 1

Totals 455 455 318 137 810 455

Gender Primary Problem

File details come from the government source that posted it. Updated .