RFP 22-038 - Transit Security Services - Addendum 3 - Final.pdf

RFP 22-038 – Addendum #3

SALEM AREA MASS TRANSIT DISTRICT

REQUEST FOR PROPOSALS

RFP 22-038

TRANSIT SECURITY SERVICES

ADDENDUM #3

Salem Area Mass Transit District is providing information and making changes / additions / modifications / revisions as an Addendum to RFP 22-038.

The following changes, clarifications and SAMTD responses to questions posed to date are hereby provided to all proposers:

1. RFP Part 2 Scope & Specifications, Section 2.B.2 “Staffing Requirements”: There have been modifications to this section and it is replaced in its entirety with the following. The section highlighted in red has been added:

“2.B.2 STAFFING REQUIREMENTS

Approximate full-time (FTE) staffing requirements (2,080 annual hours per duty position) are projected as follows:

Position FTEs Hours per week Est Hours per year Site Supervisor 1 40 2,080 Lead Security Officer 2 80 4,160 Security Officer 13 520 27,040

OPTIONAL SERVICES

Mobile Patrol Officer 1.5 60 3,120

SAMTD reserves the right to make adjustments to the staffing requirements as deemed necessary by business needs. The actual number of full-time duty positions, at any time during the term of the contract, may vary and shall be as approved by the SAMTD Project Manager.

The monthly deployment plans will outline specific staffing needs throughout the term of the contract.

The Contractor shall provide for the management of this contract and that of the security officers, to include fixed post and mobile patrol positions. SAMTD requires a site supervisor to oversee the contract security operations specific to SAMTD.

The Contractor shall provide a set of operating procedures specific to delivery of their security services, including post orders at fixed post locations, roving foot and vehicle patrols and any other security services, specific to SAMTD. Post orders are subject to the approval of SAMTD.

SAMTD has fixed posts Monday – Friday at the following times and locations:

0545-2330 Downtown Transit Center

• 0545-2400 Keizer Transit Center

SAMTD has fixed posts Saturday at the following times and locations:

0645-2115 Downtown Transit Center

• 0615-2130 Keizer Transit Center

SAMTD has fixed posts Sunday at the following times and locations:

0745-2015 Downtown Transit Center

• 0745-2030 Keizer Transit Center

The number of fixed posts, staffing levels at the above referenced posts, and hours at posts may vary and shall be approved by the SAMTD Project Manager. There may be times when a security response is needed at other SAMTD properties, which may include system buses, shelters, stations or facilities at the discretion of SAMTD.

Optional Roving patrols staffing levels, location of patrols and hours of the roving patrols may vary and shall be approved by the SAMTD Project Manager. Staffing levels and hours of service are subject to change if it is in the best interest of SAMTD.

The maximum total billable hours per week shall be as follows:

• Site Supervisor = 40

• Lead Security Officer = 80

• Security Officer = 520

Optional Services

• Mobile Patrol Officer = 60

SAMTD may alter the shift hours and staffing levels as needed in response to emergencies and unforeseen circumstances, within the maximum limits of the contract. Notice of changes will be provided to onsite site supervisor with as much notice as is feasible for incorporation into the monthly deployment plan.

In accordance with the monthly deployment plan, Contractor shall provide a weekly assignment schedule, after consulting with the SAMTD Project Manager, that shows the names and duty positions of each contract security officer under this Contract for the coming week.”

2. RFP Part 2 Scope & Specifications, Section 2.C.7 “Security Officer”, Paragraph 1: There have been modifications to this section and it is replaced in its entirety with the following. The section highlighted in red has been added:

“2.C.7 Security Officer Security officers shall be 100% dedicated to this project with no responsibilities to other Contractor locations, except by prior written approval of SAMTD. Typically, a security officer will be assigned to a fixed post as outlined in the staffing requirements of the scope of work;

however, there may be times when a security response is needed at other SAMTD properties, which may include system buses, shelters, stations or facilities at the discretion of SAMTD.”

3. RFP Part 2 Scope & Specifications, Section 2.C.7 “Security Officer”, Paragraph 4 “Security Services Program Support”: There have been modifications to this section and it is replaced in its entirety with the following. The section highlighted in red has been added:

“Security Services Program Support Communicates effectively with the public and SAMTD personnel Notifies appropriate SAMTD personnel of any activity that is criminal in nature or suspected of being criminal in nature Makes patrols in accordance with routes and schedules established in the post orders or as directed by the site supervisor or designee Responds to reports of ill or injured passengers and employees, renders first aid when necessary, and notifies emergency services as needed Maintains order and uses good judgment and discretion in handling unruly passengers or trespassing public Intervenes in minor infractions and disorderly conduct such as skateboarding, loitering or public drinking In observed incidents of vandalism, theft or assaults, the security officer is expected to report the incident according to established orders and instructions, standard operating procedures and emergency procedures.

Security officers will be expected to intervene to the appropriate level of their training in those incidents that are an imminent threat to the safety of the officer, SAMTD staff or the public.

Investigates questionable acts or behavior observed or reported on SAMTD property and questions witnesses and suspects to ascertain or verify facts

Detains, within legal limits, any individuals suspected of damaging SAMTD property, injuring others, or committing criminal acts for further investigation or arrest by local law enforcement agency

Contacts police or emergency services in accordance with post orders Responds to the scene of emergency situations Maintains daily log and writes daily reports, incident reports, and non-employee injury reports

Assist transit operators and other SAMTD staff in dealing with riders who do not follow SAMTD Ordinance

Maintains law and order within areas of assignment. Takes control of the scene pending arrival of SAMTD staff or law enforcement

Respond as directed to SAMTD locations other than transit center, as specified in the scope of work. If Contractor does not have a company vehicle available, SAMTD will transport the officer in a SAMTD vehicle.

Performs other duties as assigned within the scope of the Contract”

4. RFP Part 2 Scope & Specifications, Section 2.C.19 “SAMTD Facilities”, Paragraph 2-5 “SAMTD Facility Badges and Keys”: There have been modifications to this section and it is replaced in its entirety with the following. The section highlighted in red has been added:

“SAMTD Facility Badges and Keys Photo identification badges provided by SAMTD allow access to areas determined by SAMTD.

Contractor employees who need to access SAMTD property often to perform their duties shall wear security identification badges. The badges are unique to each individual, and are not transferable. The Contractor shall submit a list of applicable employee names 21 days prior to Contract start up. The Contractor is responsible for the return of all issued badges at the time of Contract expiration or termination.

Badges are provided at no charge, and damaged or defective badges are replaced at no charge provided the broken badge is returned to SAMTD. Replacements for lost or stolen badges and badges not returned as required may result in a $100.00 charge to the Contractor, to be deducted from the monthly invoice. Badges not accounted for represent a possible security breach. It is extremely important lost or stolen badges be reported to SAMTD security staff immediately so the badge can be deactivated.

The Contractor shall enjoy the additional benefit of SAMTD bus service at no cost for officers permanently assigned. The Contractor ID badge shall serve as the bus pass.

Access keys are also provided to the Contractor’s employees. Replacements for lost or stolen keys, or keys not returned as required, may result in the full charge to re-key all doors, to be deducted from the monthly invoice. Keys not accounted for represent a possible security breach.

It is extremely important lost or stolen keys be reported to SAMTD security staff immediately.

Contractor employees that require vehicle access to SAMTD operations facilities shall comply with vehicle access control procedures in effect at the site. Access to a SAMTD operations facility by a non-SAMTD vehicle is by SAMTD permission only, and only through designated gates and roadways. The Contractor’s vehicle drivers shall comply with site specific vehicle access control procedures, including sign-in, display of identification, and check-out as applicable.”

5. There has been an additional period added for Questions, Clarifications, and Changes To RFP.

This period expires on January 10, 2023 at 4:00PM. Please refer to the solicitation instructions found in Part 1, Section 3(13) regarding how to submit questions and clarifications.

6. SAMTD will release any additional questions received from Proposers, along with SAMTD responses, in an Addendum to the solicitation that will be posted on the OregonBuys site on January 13, 2023 by 5:00PM.

7. The solicitation Close Date has been extended to January 20, 2023 at 4:00PM.

All other specifications and terms and conditions remain unchanged.

By: Daniel M. Knauss Procurement & Contracts Manager

Salem Area Mass Transit District 555 Court Street NE, Suite 5230 Salem, Oregon 97301 January 6, 2023