RFP_1280_Supportive_Services_Former_Foster_Youth_26-31_final.pdf

City and County of San Francisco

Human Services Agency

Request for Proposals #1280 for:

Supportive Services for Former Foster Youth

Request for Proposals Issued: October 28, 2026 Pre-Proposal Conference: November 10, 2026 @ 2pm Deadline for Proposals: November 23, 2026, 3:00pm PT

RFP# 1280 – Supportive Services for Former Foster Youth October 2026 P-690 HSA (11-25) i

Table of Contents

I. INTRODUCTION AND SOLICITATION SCHEDULE 1

A. Introduction 1 B. Anticipated Term 2 C. Anticipated Not to Exceed Amount 2 D. Cooperative Agreement 3 E. Solicitation Schedule 3 F. Definitions 3 G. Target Population 4

II. SCOPE OF WORK 4

A. Description of Services 4 B. Objectives 6 C. Reporting Requirements 6 D. Transition of Services 7

III. SUBMISSION REQUIREMENTS 7

A. Time and Place for Submission of Proposals 7 B. Format 7 C. Content 8

IV. PROPOSAL EVALUATION CRITERIA 10

A. Minimum Qualifications (Pass/Fail) 10 B. Selection Criteria 11

V. PRE-PROPOSAL CONFERENCE AND GRANT AWARD 12

A. Pre-Proposal Conference 12 B. Award 12 C. Written Questions and Requests for Clarification 13

VI. TERMS AND CONDITIONS FOR RECEIPT OF PROPOSALS 13

A. Inquiries Regarding RFP 13 B. How to Register as a City Supplier 13 C. Proposal Questions and Requests for Clarification 13 D. Proposal Addenda 14 E. Public Disclosure 14 F. Limitation on Communications During Solicitation 14 G. Proposal Selection Shall Not Imply Acceptance 15 H. Cybersecurity Risk Assessment 15 I. Solicitation Errors and Omissions 15 J. Objections to Solicitation Terms 16 K. Notice of Intent to Award-Required Documentation 16 L. Protest Procedures 16 M. Proposal Term 17 N. Revision to Proposal 17 O. Proposal Errors and Omissions 18 P. Financial Responsibility 18 Q. Proposer’s Obligations under the Campaign Reform Ordinance 18 R. Reservations of Rights by the City 18 S. No Waiver 19 T. Other 19 U. Local Business Enterprise Goals and Outreach 20

VII. CITY’S SOCIAL AND ECONOMIC POLICY REQUIREMENTS 20

A. Proposers Unable to do Business with the City 20 B. San Francisco Labor and Employment Code Article 131.2 20 C. Minimum Compensation Ordinance (MCO) 20

RFP# 1280 – Supportive Services for Former Foster Youth October 2026 P-690 HSA (11-25) ii

D. First Source Hiring Program 21 E. Other Social Policy Provisions 21

VIII. GRANT REQUIREMENTS 21

A. Grant Terms and Negotiations 21 B. Insurance Requirements 21 C. Failure to Provide Insurance and/or Bonds 23 D. Compliance with Other Laws 23 E. HSA Policy Manuals and Memoranda 23

IX. RFP COVER PAGE RFP# 1280 – Supportive Services for Former Foster Youth 24 Evaluation and Selection Criteria 25

X. BUDGET FORMS AND INSTRUCTIONS 27

Attachments Attachment 1: Grant Agreement (form G-100) Attachment 2: Budget Forms (11-24) Attachment 3: Appendix J – Privacy and Confidentiality

RFP# 1280 – Supportive Svcs Former Foster Youth October 2026

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I. INTRODUCTION AND SOLICITATION SCHEDULE

A. Introduction

1. General

The San Francisco Human Services Agency (SFHSA) announces its intent to seek proposals from nonprofit organizations interested in providing comprehensive supportive services for former foster youth. These services will support the transition of eligible minor and non-minor dependents and youth formerly involved in the child welfare or juvenile justice systems as they adjust to adulthood and independent living. Priority will be given to young adults ages 22 to 28.

The selected provider will deliver innovative programming that includes, at a minimum, individualized services and resource navigation. Proposals may also include additional types of services appropriate for the target population, e.g. group workshops, community-building events, etc.

Services should be culturally responsive, trauma-informed, and designed to promote long-term self-sufficiency.

2. Background

A broad range of services will be provided to young adults who were involved in the foster care or juvenile justice systems. This service array is designed to promote self-sufficiency and successful independent living.

3. Cultural Competency

The Department is committed to a culture of inclusion in which our differences are celebrated. A guiding principle in our work is that everyone should have equitable access to what they need in order to thrive, no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. We believe that a diverse and inclusive workforce will produce more creative and innovative outcomes for the organization, and ultimately, its clients. The Department is committed to addressing the disparate impact of historical limits on access to governmental services, advancing equity in all aspects of our work, ensuring access to services, and providing support to all communities to ensure their ability to succeed and thrive.

Through this request for proposals, the Department seeks to partner with community-based organizations that share these commitments to ensuring access to services to all eligible people, including but not limited to those who have been historically underserved and who have faced challenges due to language, socioeconomic, gender, racial, ability, and other barriers.

Proposers should not submit, and the City will not consider, any demographic data about the racial, age, ability, gender, sexual orientation, ethnic, or national origin of Proposer’s staff, leadership, and/or board of directors.

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4. Selection Overview

The City shall award a grant to one Proposer that meets the Minimum Qualifications of this Solicitation and obtains the highest-ranking scores. Responsive Proposals will be evaluated by a panel (“Evaluation Panel”) consisting of one or more parties with expertise related to goods and/or services being procured through this Solicitation. The Evaluation Panel may include staff from various City departments. Proposals will be evaluated based on the criteria outlined herein.

B. Anticipated Term

A grant awarded pursuant to this Solicitation shall have a tentative term of 4.5 years from January 1, 2027 to June 30, 2031, subject to annual availability of funds, annual satisfactory grantee performance, and need. SFHSA reserves the right to enter into grants of a shorter duration.

The Department may, in its sole discretion, extend the services under this RFP for up to three months beyond the term listed in this section so the selected proposer can support client transition to a new provider at the end of the normal service term. Any extension must be made by written amendment to the agreement. In most cases, no additional funding will be provided, and the extension will occur within the existing agreement amount. If additional funds are needed for transition services, an amendment will be proposed only if the Department has available funding. As noted elsewhere in this RFP, the selected proposer is already required to assist with service transition during the normal contract term.

C. Anticipated Not to Exceed Amount

The total estimated annual funding for this RFP is approximately $250,000 per year, which may increase or decrease depending on funding availability. The funding amounts listed in this RFP are anticipated initial funding awards, based on current budget availability. The source of funding for these services is local funds. Actual awards will be determined by the number of responsive proposals that meet the Department’s strategies and objectives, and funding may be less or more. Please submit budget requests according to the limits in this RFP. SFHSA may negotiate different funding allocations, grant terms, and project goals before finalizing awards. Should additional funding become available, award amounts may be increased significantly beyond the originally anticipated amount at a level commensurate to the details in the RFP.

Only for Nonprofits: SFHSA will add Cost Of Doing Business (CODB) escalators to reflect the approved City Budget to the awarded annual amount set forth by the Controller’s Office Indexed Rate after grant award. CODB may be adjusted annually as authorized by the San Francisco Board of Supervisors. For the purpose of this solicitation, proposers should submit a flat annual budget that is listed in the prior paragraph. Proposers acknowledge that City budget decisions are subject to the discretion of its Mayor and Board of Supervisors and are not entitled to CODB. Proposers assume all risk of possible non-appropriation or non-certification of funds. For more information regarding the Controller’s Policy on Multi-Year Contracting with Inflation Rates for Nonprofit Suppliers Issued:

https://openbook.sfgov.org/webreports/details3.aspx?id=3366 https://openbook.sfgov.org/webreports/details3.aspx?id=3366

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All decisions regarding the size, length, and scope of future funding awards are subject to SFHSA approval and budget availability. Some of the service areas may not be funded initially, but the Department may award unfunded proposals within the term of this RFP if funds become available that align with the services proposed. Future funding is not guaranteed, and funding amounts and terms will depend upon the performance of the grantee during the initial award period, as well as other policy considerations as determined by SFHSA. SFHSA reserves the right, in its sole discretion, to not renew funding awards.

D. Cooperative Agreement

Any other City department, public entity or nonprofit made up of multiple public entities, may use the results of this Solicitation to obtain some or all of the commodities or services to be provided by proposer under the same terms and conditions of any grant awarded pursuant to this Solicitation.

E. Solicitation Schedule

The anticipated schedule for this Solicitation is set forth below. These dates are tentative and subject to change.

Proposal Phase Tentative Date Request for Proposals Issued October 28, 2026 Pre-Proposal Conference (virtual) November 10, 2026 Deadline for Written Questions November 12, 2026 at 3:00pm PT Deadline for Proposals November 23, 2026 at 3:00pm PT Tentative Evaluation of Proposals December 2026 Tentative Notice of Award December 2026 Tentative Date Services Begin January 1, 2027

F. Definitions

CARBON SFHSA’s web-based Contracts Administration, Reporting, and Billing Online system

City City and County of San Francisco, a municipal corporation

FCS Family and Children's Services

SFHSA San Francisco Human Services Agency

HSH Department of Homelessness and Supportive Housing

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G. Target Population

The program serves young adults who have been involved in the child welfare or juvenile justice systems, prioritizing individuals ages 22 to 28 who were previously involved in San Francisco’s child welfare system. Proposers should plan to serve youth who live throughout the Greater Bay Area.

II. SCOPE OF WORK

The Scope of Work is to be used as a general guide and is not intended to be a complete list of all work necessary to complete the project. Proposers should use this description when designing their proposed programs. However, proposers may suggest modifications and/or additions that will, in their estimation, make the program more feasible, effective, and sustainable. The description below outlines the key program elements and services the selected vendor(s) will provide.

Successful respondents will use team-based and evidence-informed intervention strategies that support individualized and customized one-on-one engagement, including:

1. Comprehensive initial and ongoing needs assessment

2. Client-directed goal setting

3. Resource and referral coordination

4. Service and team coordination

5. Advocacy for client needs and goals

A. Description of Services

1. Outreach

a. Develop an outreach strategy to identify young adults who were previously involved in the child welfare or juvenile justice systems but no longer have a formal connection to those systems, and who would benefit from supportive services

b. Implement outreach strategy and track sources of referrals to the program, to inform adjustments to outreach strategy

2. Needs Assessment

a. Assess the needs of the target population with respect to the services provided under this program. The scope and methodology of the assessment can be mutually developed by contractor and FCS.

3. Direct Services

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a. General systems navigation: Assist in coordinating, supporting, and providing information across multiple services and systems

b. Financial stability: Support building financial literacy, accessing public benefits, filing taxes, accessing tax credits, and building credit and savings

c. Housing connections: Support finding housing and navigating tenancy. Connect with Coordinate Entry through the Department of Homelessness and Supportive Housing (HSH)

d. Food security and healthy eating: Support accessing food benefits, food resources, and nutrition education

e. Education support: Support accessing educational opportunities, including college and vocational training

f. Healthcare and behavioral health: Support accessing medical care, behavioral health supports, and disability-related public benefits

g. Employment support: Support with job readiness, internships, pathway programs, entrepreneurship, and career development

h. Family Support: Support maintaining family relationships and, for individuals who are parents, resources for their child

i. Paperwork support: Support obtaining and replacing vital documents, including identification cards, Social Security cards, birth certificates, and other records needed for benefits, school, work, or housing

j. Immigration status-specific needs: Support accessing immigration legal relief and other matters that arise due to immigration legal status

k. Victim support: Preventive and supportive services, including safety planning, advocacy, and connections to specialized services, for individuals who are victims of a crime, including but not limited to sexual exploitation, sexual assault, or trafficking

l. Community connections: Support building peer relationships and connections to community activities

m. Domestic violence support: Support with prevention education, safety planning, and connections to specialized domestic violence services

n. Technology access and digital safety: support accessing devices and connectivity, along with digital literacy, online safety, and safety planning for technology-related risks

o. Legal support: support in accessing legal services

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4. Direct financial support

a. Services may also include minimal direct financial support to clients

B. Objectives

Proposers should state in measurable, quantifiable terms the service and outcome objectives they will achieve in providing these services. The major purpose of objectives is to measure quantity, quality, and impact of services. In measuring these areas, a balance should be created between the value of the information and the time/effort required to collect the information. The objectives stated in the proposal may be incorporated as part of the program’s evaluation plan.

1. Service Objectives

As part of the proposal, the proposer will be required to develop specific service objectives that measure the quantity and other aspects of services. The objectives should state the proposed number of unduplicated individuals served each fiscal year, as well as the quantity and type of specific activities that will be provided (e.g. educational workshops, group sessions, community outings). At least one service objective should be related to regularly administering participant satisfaction surveys.

2. Outcome Objectives

As part of the proposal, the proposer will be required to develop specific outcome objectives that demonstrate and measure the impact, outcomes, or results of services. Both quantitative and qualitative analysis shall be applied to measure program efficiency and effectiveness. At least one outcome objective should be related to satisfaction survey results indicating that participants are satisfied with services received.

C. Reporting Requirements

1. Contractor shall submit quarterly reports on a template approved by the FCS analyst during the contract term and uploaded to CARBON

2. The quarterly report shall include, but not be limited to, a summary of progress towards achieving contract activities per reporting period as well as cumulatively for the contract year to date, for each identified service and outcome objective. The quarterly report will also include highlights of accomplishments (including client vignettes and success stories), as well an overview of service delivery and program opportunities and challenges.

3. Annual Report: Contractor shall submit a final report covering the period beginning July 1 and ending June 30 of each program year covered by the contract. This report shall provide cumulative results for each identified service and outcome objective. The final quarterly report may also serve as the annual report, provided it includes cumulative information for the entire fiscal year.

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4. Quarterly and annual reports are due 30 days after the close of the reporting period

5. Together with FCS, Contractor will develop and use a data tracking system that is secure, electronic, and allows for reporting of service objectives and outcomes as identified above.

6. Supporting documentation for reports submitted will be maintained by contractor

7. Contractor will provide Ad Hoc reports as required by the Department

D. Transition of Services

At the conclusion of the grant term, or upon early termination for any reason, the Proposer shall ensure an orderly, efficient, and collaborative transition of services. The Proposer must continue providing all contracted services at the required level of quality until the transition is complete or until the end of the grant term, whichever occurs first. At the City’s direction, the proposer shall participate in transition meetings, training, or knowledge‑transfer sessions with City staff and/or the incoming provider. The Proposer shall act in good faith and cooperate fully in all transition activities to support uninterrupted services, participant well‑being, and successful implementation of any successor program or provider.

III. SUBMISSION REQUIREMENTS

A. Time and Place for Submission of Proposals

Proposers shall submit an electronic PDF copy of the proposal and an electronic Excel copy of the budget to elizabeth.leone@sfgov.org and HSARFP@sfgov.org. Electronic file title should include RFP number, agency name, number of files submitted i.e. 1 of 4. Proposals must be received by 3:00pm PT on November 23, 2026. Late proposals, supplemental documents, or revisions will not be accepted after the deadline.

Disclaimer: Proposers are solely responsible for ensuring that their proposals and all required documents are successfully received by SFHSA by the stated deadline. Email transmission delays, file size limitations, or technical issues on the proposer’s side will not justify late receipt. SFHSA strongly recommends submitting proposals well in advance of the deadline and confirming receipt with both designated email addresses. Proposals received after the deadline will not be accepted.

Department staff will confirm receipt of all proposal submissions within one (1) business day after the deadline for receipt noted above.

B. Format

Proposals must be created using a word processing software (e.g. Microsoft Word or Excel);

typed in a 12-point sans serif font (i.e. Calibri, Tahoma, Helvetica); text should be double-spaced and unjustified (i.e., with a ragged-right margin); page margins should be at least 1” on all sides (excluding headers and footers).

mailto:elizabeth.leone@sfgov.org mailto:HSARFP@sfgov.org

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C. Content

Organizations interested in responding to this RFP must submit the following information, in the order specified below. All proposals for funding must be developed using the format below. This is necessary so that all proposals can receive fair and equal evaluation.

Incomplete Proposals or Proposals not following the required format may result in not being considered for funding. Information must be at a level of detail that enables effective evaluation and comparison between proposals by the Proposal Evaluation Panel. The proposer must ensure that the proposal addresses the Selection Criteria.

1. Table of Contents Each proposal package should contain a complete table of contents showing page numbers.

All pages in the package must be numbered consecutively, and major sections must be indexed.

2. RFP Cover Page – (use form provided in Section IX)

Submit the cover page signed by a person authorized to obligate the organization to perform the commitments contained in the proposal. Submission of this document will constitute a representation by the organization that the organization is willing and able to perform the commitments contained in the proposal.

3. Minimum Qualifications – up to 3 pages

All agencies submitting proposals for funding must provide a Minimum Qualifications Documentation describing in detail how the responding agency meets each of the Minimum Qualifications. Any proposals failing to demonstrate these qualifications will be considered non-responsive and will not be eligible for proposal review/award. (refer to section IV, Item A)

4. Contracts/Grants (both public and private) – up to 2 pages

Agencies should submit a statement listing relevant contracts and grants with a description of the services which have been completed during the last three (3) years. The statement must also list any failure or refusal to complete a contract or grant, including details and dates. Include any unresolved and/or outstanding findings from any program or fiscal/compliance visits done by the City. If no outstanding issues exist, provide a statement that your agency is in full compliance with program and fiscal monitoring. Provide disclosure of any litigation including proposer, subcontracts, or any principal officers thereof in connection with any contract or grant.

5. Organizational Capacity – up to 5 pages (not including resumes/job descriptions) Description of your agency’s ability to deliver the services proposed in this RFP. In addition, please address the following:

a. Briefly explain how your organization is qualified to implement the proposed services. Demonstrate your management/supervisorial infrastructure, as well as your administrative/financial capacity to deliver the proposed services.

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b. Describe your experience with/history of successfully providing these services, and serving this population/community. Describe recently completed projects, including quality, requirements, timelines, and/or success. Demonstrate ability to implement new programming and/or services.

c. Describe the staffing patterns needed to provide the proposed services. Clearly identify whether services will be performed by existing staff or proposed staff. Attach job descriptions and resumes of key program staff. Job descriptions should include the appropriate experience/qualifications/skills for the project, a realistic description of tasks to be performed, and a reasonable workload/work schedule. Describe relevant staff training plans to ensure services are provided in an efficient manner and service and outcome objectives are being achieved. Provide written assurance that key individuals listed/identified will be performing the work and will not be substituted with other personnel or reassigned to another project without the City’s approval.

d. A description of the organization’s plans, strategies, and activities to ensure that it provides equitable access to program participants; a description of how the organization intends to meet the cultural and language needs of the identified Target Population and the envisioned program design; and a description of the agency’s language and cultural capacity.

6. Program Approach – up to 10 pages

Description of your agency’s specific program approach to deliver the services proposed in this RFP. In addition, please address the following:

a. Describe your specific program approach to deliver the service components proposed and how this program approach or service model will appropriately address the needs of the target populations in this RFP (be sure to address all applicable items listed in Target Population, Scope of Work, and proposed Service and Outcome Objectives). Describe the linkages that will connect clients to services.

b. Identify the proposed site that will be made available for the target population. Explain how the facility/site is appropriate for the services proposed. Describe plan for location and hours of programming and/or services.

c. List and explain the specific service and outcome objectives to be accomplished and how they will be measured. Describe methods for data collection, documentation, and reporting on service and outcome objectives. Identify any subcontractors and describe their

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responsibilities in the delivery of services. Provide MOU or letter of intent.

d. Describe the proposed model for clients to offer input regarding program design, service delivery and program operations.

7. Fiscal Capacity (Budget) – up to 6 pages on form provided

(excluding cost allocation plan) Please refer to the instructions outlined in Section XI and use only SFHSA approved budget forms. Provide Cost Allocation Plan.

SFHSA intends to award this grant to proposers that it considers will provide the best overall program services at a reasonable pricing structure. SFHSA reserves the right to accept other than the lowest priced offer and to reject any proposals that are not responsive to this request.

Using the budget forms provided, please provide the direct expenses for all proposed costs to be supported through this grant. Proposers must also provide a Budget Justification that clearly explains the basis for each expense listed in the budget.

Discuss any planned leveraging of other resources (i.e., fund raising, in-kind contributions, volunteers, etc.), if any, to support the program approach proposed. Identify external resources committed to this program, including in-kind resources designated solely for this program. Assign a dollar value for all external resources.

8. Completed Page Number Form (refer to Section X)

IV. PROPOSAL EVALUATION CRITERIA

A. Minimum Qualifications (Pass/Fail)

Proposers must provide documentation that clearly demonstrates each Minimum Qualification (MQ) listed below has been met at time of submission. Minimum Qualification documentation should be clearly marked as “MQ1”, MQ2”, etc. to indicate which MQ it supports. Each Proposal will be reviewed for initial determination on whether Proposer meets the MQs referenced in this section. This screening is a pass or fail determination and a Proposal that fails to meet the Minimum Qualifications will not be eligible for further consideration in the evaluation process. The City reserves the right to request clarifications from Proposers prior to rejecting a Proposal for failure to meet the Minimum Qualifications.

MQ # Description MQ1 Proposer has 3 years of experience providing services as described in section II.A. or similar services to the target population and/or foster youth as described in the RFP.

MQ2 A nonprofit organization with a 501(c)(3) determination and/or equivalent.

MQ3 Completed RFP Cover Page (See section IX) MQ4 Completed PDF Proposal MQ5 Completed Attachment 2: Budget Forms (12-24) Excel Spreadsheet

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Proposals should clearly demonstrate that the qualifications are met. Insufficient or incomplete information may result in a proposal being considered non-responsive and may not be eligible for award of the grant.

Please note: Agencies submitting proposals that have previously contracted with the City and County of San Francisco and/or Federal agencies to provide goods and/or services must successfully demonstrate compliance with performance/monitoring requirements specified in previous grants/contracts (corrective actions) in order to be considered responsive to this RFP. Documented failure to correct performance/monitoring deficiencies identified in past City and County grants/contracts may result in disqualification to participate in this RFP. Provide a statement of any unresolved and/or outstanding findings from any program or fiscal/compliance monitoring done by the City. If no outstanding issues, provide a statement that your agency is in full compliance with program and fiscal monitoring. (Refer to section

III.C.4)

B. Selection Criteria

The proposals will be evaluated by a selection committee comprised of parties with expertise in the service areas identified in this RFP. The City intends to evaluate the proposals generally in accordance with the criteria itemized below.

Total Possible Points: 100

Organizational Capacity (40 points)

1. Did proposer explain how the organization is qualified to implement the proposed services? Did they demonstrate the management/supervisorial infrastructure, as well as the administrative/financial capacity to deliver the proposed services? (10 points)

2. Did proposer describe experience with/history of successfully providing these services, and serving this population/community? Were recently completed projects listed, detailing quality, requirements, timelines, and/or success? Did they demonstrate ability to implement new programming and/or services? (15 points)

3. Based on the staffing patterns described, will the program be sufficiently staffed? Did proposer identify whether services will be performed by existing or proposed staff? Are job descriptions/resumes for all key positions attached? Do job descriptions include the appropriate experience/qualifications/skills for the project, a realistic description of tasks to be performed, and a reasonable workload/work schedule? Were relevant staff training plans clearly described? Did they state that key individuals listed/identified will be performing the work and will not be substituted with other personnel or reassigned to another project without the City’s approval? (10 points)

4. Does the agency clearly demonstrate how their plans, strategies, and activities will ensure that it provides equitable access to program participants? Do they address the cultural and linguistic competencies related to working with the identified Target Population and the envisioned program design? Do they describe how the organization intends to meet the cultural needs of the target population? (5 points)

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Program Approach (35 points)

1. Does the proposer clearly describe the agency’s specific program approach to deliver the service components proposed and how this program approach or service model will appropriately address the needs of the target populations in this RFP? Did they address Target Population, Scope of Work, and Service/Outcome Objectives? Does the proposer clearly describe the linkages that will connect clients to services? (10 points)

2. Is the proposed facility/site that will be made available for the target population appropriate for the proposed services? Does proposer have a plan for location and hours of programming and/or services? (5 pts)

3. Does the proposer describe specific service and outcome objectives to be accomplished and how they will be measured? Does the proposer include an explanation of methods for data collection, documentation, and reporting on service and outcome objectives? Are any subcontractors identified? If so, are their responsibilities in the delivery of services clearly defined? Did proposer provide an MOU or letter of intent? (10 points)

4. Does the proposed model include methods for clients to offer input regarding program design, service delivery and program operations? (10 points)

Fiscal Capacity (25 points)

1. Does the budget reflect sound, adequate allocation of resources, matching the program components including staffing costs, operating costs, and capital costs (as appropriate)? Is the budget correct and easy to understand? (10 points)

2. Are specific costs reasonable, justified, and competitive? Does the cost allocation support the services as proposed? (10 points)

3. Does proposer describe their ability to leverage other resources for this program, either from in-kind and/or external resources? Does the proposal reflect the effective use of organizational resources/external resources, including funds leveraged exclusively for this program? (5 points)

V. PRE-PROPOSAL CONFERENCE AND GRANT AWARD

A. Pre-Proposal Conference

Proposers are encouraged to attend a Pre-Proposal Conference on November 10, 2026, at 2pm to be held via teleconference. All questions will be addressed at this conference, and any available new information will be provided at that time. If you have further questions regarding the RFP, please contact the individual designated in Section VI. A.

B. Award

SFHSA will select a proposer with whom Agency staff shall commence grant negotiations.

The selected proposal will be part of the final grant and will be used as a starting point for

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negotiations. The acceptance and/or selection of any Proposal(s) shall not imply acceptance by the City of all terms of the Proposal(s), which may be subject to further negotiations and approvals before the City may be legally bound thereby. SFHSA may negotiate modifications after the bid/proposal has been selected to assure that all necessary program requirements are covered before the grant is signed. If a satisfactory grant cannot be negotiated in a reasonable time, SFHSA, in its sole discretion, may terminate negotiations with the highest ranked proposer and begin grant negotiations with the next highest ranked proposer.

C. Written Questions and Requests for Clarification

Proposers are encouraged to submit written questions to elizabeth.leone@sfgov.org and HSARFP@sfgov.org. All questions will be addressed, and any available new information will be provided in writing via email to proposers. All written questions must be submitted on or prior to November 12, 2026 at 3pm PT.

VI. TERMS AND CONDITIONS FOR RECEIPT OF PROPOSALS

A. Inquiries Regarding RFP

All inquiries regarding the RFP or clarification of the RFP, must be directed to:

elizabeth.leone@sfgov.org and HSARFP@sfgov.org

B. How to Register as a City Supplier

The following requirements pertain only to Proposers not currently registered with the City as a Supplier.

Step 1: Register as a BIDDER at City’s Supplier Portal:

https://sfcitypartner.sfgov.org/pages/index.aspx

Step 2: Follow instructions for converting your BIDDER ID to a SUPPLIER ID. This will require you to register with the City Tax Collector’s Office and submit Chapter 12B and 12C forms through the Supplier portal. Once these forms have been completed, submitted, and processed, you will be notified via email with your organization's new Supplier ID. That email will also provide instructions for completing your Supplier registration.

• City Business Tax Registration Inquiries: For questions regarding business tax registration procedures and requirements, contact the Tax Collector’s Office at

(415) 554-4400 or, if calling from within the City and County of San Francisco, 311.

• San Francisco Labor Code 131 and 132 Inquiries: For questions concerning the San Francisco Labor Code 131 and 132 Equal Benefits and Non-Discrimination in Contracting requirements, go to: www.sfgov.org/cmd

C. Proposal Questions and Requests for Clarification

Proposers shall address any questions regarding this Solicitation to elizabeth.leone@sfgov.org and HSARFP@sfgov.org. Proposers who fail to submit questions concerning this Solicitation and its requirements will waive all further rights to protest based on the specifications and conditions herein. Questions must be submitted by email to mailto:elizabeth.leone@sfgov.org mailto:HSARFP@sfgov.org mailto:elizabeth.leone@sfgov.org%20o mailto:HSARFP@sfgov.org https://sfcitypartner.sfgov.org/pages/index.aspx http://www.sfgov.org/cmd mailto:elizabeth.leone@sfgov.orgf

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elizabeth.leone@sfgov.org and HSARFP@sfgov.org no later than Written Questions Due Date. A written Addendum will be executed addressing each question and answer and posted publicly. It is the responsibility of the Proposer to check for any Addenda and other updates that will be posted on the City’s Supplier Portal: https://sfcitypartner.sfgov.org/pages/Events- BS3/event-search.aspx.

D. Proposal Addenda

The City may modify this Solicitation, prior to the Proposal Due Date, by issuing an Addendum to the Solicitation, which will be posted on the San Francisco Supplier Portal.

Every Addendum will create a new version of the Sourcing Event and Proposers must monitor the event for new versions. The Proposer shall be responsible for ensuring that its Proposal reflects any and all Addenda issued by the City prior to the Proposal Due Date regardless of when the Proposal is submitted. Therefore, the City recommends that the Proposer consult the website frequently, including shortly before the Proposal Due Date, to determine if the Proposer has downloaded all Solicitation Addenda. It is the responsibility of the Proposer to check for any Addenda, Questions and Answers documents, and updates, which may be posted to the subject Solicitation.

THE SUBMITTAL OF A RESPONSE TO THIS SOLICITATION SHALL EXPLICITLY STIPULATE

ACCEPTANCE BY PROPOSERS OF THE TERMS FOUND IN THIS SOLICITATION, ANY AND ALL

ADDENDA ISSUED TO THIS SOLICITATION, AND THE PROPOSED GRANT TERMS.

E. Public Disclosure

All documents under this solicitation process are subject to public disclosure per the California Public Records Act (California Government Code Section §6250 et. Seq) and the San Francisco Sunshine Ordinance (San Francisco Administrative Code Chapter 67). Contracts, Proposals, responses, and all other records of communications between the City and Proposers shall be open to inspection immediately after a contract has been awarded.

Nothing in this Administrative Code provision requires the disclosure of a private person’s or organization’s net worth or other proprietary financial data submitted for qualification for a contract or other benefit until and unless that person or organization is awarded the contract or benefit.

If the City receives a Public Records Request (“Request”) pertaining to this solicitation, City will use its best efforts to notify the affected Proposer(s) of the Request and to provide the Proposer with a description of the material that the City deems responsive and the due date for disclosure (“Response Date”). If the Proposer asserts that some or all of the material requested contains or reveals valuable trade secret or other information belonging to the Proposer that is exempt from disclosure and directs the City in writing to withhold such material from production (“Withholding Directive”), then the City will comply with the Withholding Directive on the condition that the Proposer seeks judicial relief on or before the Response Date. Should Proposer fail to seek judicial relief on or before the Response Date, the City shall proceed with the disclosure of responsive documents.

F. Limitation on Communications During Solicitation

From the date this Solicitation is issued until the date the competitive process of this Solicitation is completed (either by cancelation or final Award), Proposers and their mailto:elizabeth.leone@sfgov.org mailto:HSARFP@sfgov.org https://sfcitypartner.sfgov.org/pages/Events-BS3/event-search.aspx

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subcontractors, vendors, representatives and/or other parties under Proposer’s control shall communicate solely with the Contract Administrator whose name appears in this Solicitation.

Any attempt to communicate with any party other than the Contract Administrator whose name appears in this Solicitation – including any City official, representative or employee – is strictly prohibited. Failure to comply with this communications protocol may, at the sole discretion of City, result in the disqualification of the Proposer or potential Proposer from the competitive process. This protocol does not apply to communications with the City regarding business not related to this Solicitation.

G. Proposal Selection Shall Not Imply Acceptance

The acceptance and/or selection of any Proposal(s) shall not imply acceptance by the City of all terms of the Proposal(s), which may be subject to further approvals before the City may be legally bound thereby.

H. Cybersecurity Risk Assessment

As part of City’s evaluation process, City may engage in Cybersecurity Risk Assessment (CRA).

CRA may be performed for each entity manufacturing the product, performing technical functions related to the product’s performance, and/or accessing City’s networks and systems. Where a prime grantee or reseller plays an active role in each of these activities, CRA may also be required for the prime grantee or reseller.

To conduct a CRA, City may collect as part of this Solicitation process one of the following two reports:

• SOC-2 Type 2 Report: Report on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality or Privacy; or

• City’s Cyber Risk Assessment Questionnaire: Proposer’s responses to a City’s Cyber Risk Assessment Questionnaire.

The above reports may be requested at such time City has selected or is considering a potential Proposer. The reports will be evaluated by soliciting Department and the City’s Department of Technology to identify existing or potential cyber risks to City. Should such risks be identified, City may afford a potential Proposer an opportunity to cure such risk within a period of time deemed reasonable to City. Such remediation and continuing compliance shall be subject to City’s on-going review and audit through industry-standard methodologies, including but not limited to, on-site visits, review of the entities’ cybersecurity program, penetration testing, and/or code reviews.

I. Solicitation Errors and Omissions

Proposers are responsible for reviewing all portions of this Solicitation. Proposers are to promptly notify the City, in writing and to the Solicitation contact person if the Proposer discovers any ambiguity, discrepancy, omission, or other error in the Solicitation. Any such notification should be directed to the City promptly after discovery, but in no event later than the deadline for questions. Modifications and clarifications will be made by Addenda as provided below.

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J. Objections to Solicitation Terms

Should a Proposer object on any ground to any provision or legal requirement set forth in this Solicitation, the Proposer must, no later than the deadline for questions, provide written notice to the City setting forth with specificity the grounds for the objection. The failure of a Proposer to object in the manner set forth in this paragraph shall constitute a complete and irrevocable waiver of any such objection.

K. Notice of Intent to Award-Required Documentation

After the City issues a Notice of Intent to Award, and before award, if requested by the City, the successful Proposer must possess all qualifications required for the grant. Any failure to demonstrate satisfaction of one or more of following requirements, if requested by the City, will be considered sufficient for the disqualification of the Proposer as non-responsive and will entitle the City to terminate negotiations and move to the next highest ranked Proposer for award.

1. Proposer is registered in the System of Award Management (SAM) and has no exclusions (https://usfcr.com/search-sam-cage-duns/)

2. Proposer is in good standing with the California Secretary of State (https://bizfileonline.sos.ca.gov/search/business)

3. Proposer is in good standing with the Franchise Tax Board (https://webapp.ftb.ca.gov/eletter/?Submit=Check+Status)

4. Proposer is in good standing with the Internal Revenue Service (https://apps.irs.gov/app/eos/)

5. Proposer is in good standing with California Attorney General’s Registry of Charitable Trusts (https://rct.doj.ca.gov/Verification/Web/Search.aspx?facility=Y)

To receive a grant under this Solicitation, any nonprofit proposer must be in good standing with the California Attorney General’s Registry of Charitable Trusts by the time of grant execution and must remain in good standing during the term of the agreement. If proposer will use any nonprofit subgrantees to perform the agreement, proposer will be responsible for ensuring they are also in compliance with all requirements of the Attorney General’s Registry of Charitable Trusts at the time of grant execution and for the duration of the agreement. Upon request, proposer must provide documentation to the City demonstrating its good standing with applicable legal requirements.

Note: Proposer’s failure to remain in good standing with the above after award may entitle the City to immediately terminate the grant for default with no opportunity for the Proposer to cure.

L. Protest Procedures

1. Protest of Non-Responsiveness Determination

Within three (3) business days of the City's issuance of a Notice of Non-Responsiveness, a Proposer may submit a written Notice of Protest of Non-Responsiveness. The Notice of Protest must include a written statement specifying in detail each and every one of the https://usfcr.com/search-sam-cage-duns/ https://bizfileonline.sos.ca.gov/search/business https://webapp.ftb.ca.gov/eletter/?Submit=Check+Status https://apps.irs.gov/app/eos/ https://rct.doj.ca.gov/Verification/Web/Search.aspx?facility=Y

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grounds asserted for the protest. The Notice of Protest must be signed by an individual authorized to represent the Proposer, and must cite the law, rule, local ordinance, procedure or Solicitation provision on which the protest is based. In addition, the Notice of Protest must specify facts and evidence sufficient for the City to determine the validity of the protest.

2. Protest of Award

Within three (3) business days of the City's issuance of a Notice of Intent to Award, a Proposer may submit a written Notice of Protest of Contract Award. The Notice of Protest must include a written statement specifying in detail each and every one of the grounds asserted for the protest. The Notice of Protest must be signed by an individual authorized to represent the Proposer, and must cite the law, rule, local ordinance, procedure or Solicitation provision on which the protest is based. In addition, the Notice of Protest must specify facts and evidence sufficient for the City to determine the validity of the protest.

3. Delivery of Protests

A Notice of Protest must be written. Protests made orally (e.g., by telephone) will not be considered. A Notice of Protest must be delivered by email to Trent.Rhorer@sfgov.org, elizabeth.leone@sfgov.org, and HSARFP@sfgov.org and received by the due dates stated above. A Notice of Protest shall be transmitted by a means that will objectively establish the date the City received the Notice of Protest. If a Notice of Protest is mailed, the protestor bears the risk of non-delivery within the deadlines specified herein.

Executive Director Human Services Agency P.O. Box 7988 San Francisco, CA 94120 Trent.Rhorer@sfgov.org

M. Proposal Term

Submission of a Proposal signifies that the proposed products, services and prices are valid for 180 calendar days from the Proposal Due Date and that the quoted prices are genuine and not the result of collusion or any other anti-competitive activity. At Proposer’s election, the Proposal may remain valid beyond the 180-day period in the circumstance of extended negotiations.

N. Revision to Proposal

A Proposer may revise a Proposal on the Proposer’s own initiative at any time before the deadline for submission of Proposals. The Proposer must submit the revised Proposal in the same manner as the original. A revised Proposal must be received on or before, but no later than the Proposal Due Date and time. In no case will a statement of intent to submit a revised Proposal, or commencement of a revision process, extend the Proposal Due Date for any Proposer. At any time during the Proposal evaluation process, the City may require a Proposer to provide oral or written clarification of its Proposal. The City reserves the right to make an award without further clarifications of Proposals received.

mailto:Trent.Rhorer@sfgov.org mailto:elizabeth.leone@sfgov.org mailto:Trent.Rhorer@sfgov.org

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O. Proposal Errors and Omissions

Failure by the City to object to an error, omission, or deviation in the Proposal will in no way modify the Solicitation or excuse the Proposer from full compliance with the specifications of this Solicitation or any contract awarded pursuant to this Solicitation.

P. Financial Responsibility

The City accepts no financial responsibility for any costs incurred by a Proposer in responding to this Solicitation. Proposers acknowledge and agree that their submissions in response to this Solicitation will become the property of the City and may be used by the City in any way deemed appropriate.

Q. Proposer’s Obligations under the Campaign Reform Ordinance

If a contract awarded pursuant to this Solicitation has (A) a value of $100,000 or more in a fiscal year and (B) requires the approval of an elected City official, Proposers are hereby advised:

1. Submission of a Proposal in response to this Solicitation may subject the Proposers to restrictions under Campaign and Governmental Conduct Code Section 1.126, which prohibits City contractors, Proposers, and their affiliates from making political contributions to certain City elective officers and candidates; and

2. Before submitting a Proposal in response to this Solicitation, Proposers are required to notify their affiliates and subcontractors listed in the awarded contract or Proposal of the political contribution restrictions set forth in Campaign and Governmental Conduct Code section 1.126.

This restriction applies to the party…