RFP 10TCA-S2622 - Questions and Answers.docx

RFP 10TCA-S2622

ONLINE TICKET SALES FOR

NEVADA STATE RAILROAD MUSEUMS

QUESTIONS AND ANSWERS

1. Are you able to provide information on the annual number of tickets sold for both museums combined?

Boulder City has approximately 35,000 train ride tickets annually. This museum currently does not charge an admission fee, which is expected to change within the next two years and will further increase ticket sales (estimate additional 15,000+ per year).

Carson City approximately 19,000 annually.

2. Please provide a breakdown of the various ticket offerings that will be sold online and their associated prices.

Boulder City Excursion Train: Adult $10 (age 12+); Child $5(age 4-12); Under 4 (Free Ticket) Group Rate (12+) $7 per person Story Time Train: Adult $10 (age 12+); Child $5(Age 4-12); Under 4 (Free Ticket) Locomotive Cab Ride: $35 per person Caboose Ride: $20 Santa Train: $10 per person Special Events: $25-$50 depending on event and package selected.

Carson City Admission: Adult $8; Children: Free Special Event: Adult $15; Child (age 6-17) $10; Child (under 6) $5 Steam Train: Adult $10 (age 12+); Child $5 (age 4-12); Under 4 (Free Ticket) Motor Car: Adult $6 (age 12+); Child $3 (age 4-12); Under 4 (Free Ticket) McKeen Car: Adult $8 (age 12+); Child $4 (age 4-12); Under 4 (Free Ticket) Locomotive Cab Ride: $25 Santa Train: $5 per person

3. Please provide for up to 3 years the number of tickets sold online for each location separately (year 1, year 2, year3)

N/A

4. Please provide for up to 3 years the number of tickets sold by Telephone for each location separate year 1, year2, year 3)

N/A

5. Please provide for up to 3 years number of tickets sold onsite at box office (at the museum) for each location separately (year1, year2, year3)

6. Identify what company is currently providing ticket services for each Museum.

N/A

7. Provide any per-ticket fees for online/telephone, credit card fees, internal monthly subscription costs, licenses, donation fees, et al. for current ticketing partners for each Museum.

N/A

8. Identify what,, if any, fundraising (donor) software is currently used at each Museum.

N/A

9. Please identify what, if any, ticketing, scanning, and associated equipment is in place at each Museum.

Tickets are printed on card stock and hand cut by staff or volunteers. Sales are made on push button cash registers. For special events wristbands are used, which are purchased from another vendor.

10. Please identify type and quantities of desired equipment requested to be provided or sourced by ticketing vendor.

Boulder City: 2 POS systems and 4 handheld wifi capable ticket scanners Carson City: 2 POS systems and 4 handheld cellular capable ticket scanners

11. Regarding Attachments for Signatures 2023-04-13_3, please clarify "Number of employees locally with the expertise to support the requirements identified in this RFP" Does this mean Nevada? What is "local"?

Employees based in the State of Nevada.

12. Regarding Attachments for Signatures 2023-04-13_3, please clarify "Number of employees locally with the expertise to support the requirements identified in this RFP" Does this mean Nevada? What is "local"?

Duplicate of Question 11.

13. In RFP 10TCA-S2622 - Cost Schedule, please clarify what "SOW" means just so we are sure we understand and can answer properly.

SOW means Scope of Work.

14. Please comment and clarify what, if any, exclusions local foundations may have relative to promoting events and contracting ticket sales independent of this opportunity at the Museum(s). At present, some foundations have separate ticketing agreements with individual providers. Will this award supercede those agreements?

This agreement will cover all tickets sold by the museums for museum admissions, train rides, and special events.

15. 3.1.8 Please explain "Ability to split deposit of revenues into two (2) or more accounts". Does split mean separate accounts for one museum or split for separate museums?

Revenue is required to be split into different accounts based on the type of sale/event.

Example: A special event ticket of $30 may require $10 to be deposited into one account and the remainder deposited into a second account.

16. Please explain "Ability to split deposit of revenues into two (2) or more accounts."

See answer to Question 15.