RFIDraft_29223_ExhibitB2PerfReqs.docx

EXHIBIT B-2 – PERFORMANCE REQUIREMENTS

Type/print full legal name of bidder company

Instructions:

Note: Bidders must follow the instructions outlined in this Exhibit. Unless Enterprise Services, at its discretion, determines that a bidder’s variance from these instructions is immaterial or timely corrected, Bids that do NOT follow these instructions will be deemed to be nonresponsive and rejected.

1. Add bidder’s business name above and follow the instructions below.

2. Review and respond to all questions. ALL bidders must respond to REQ IDs 1 & 2. Bidders submitting a bid for the following categories must also respond to the following questions.

3. Provide a written response that addresses how the bidder meets or exceeds each requirement in the Written Response column.

a. Supporting Information. Please make sure to include references in Exhibit A-2 – Bidder Profile that align with the information provided in this exhibit. Enterprise Services may request additional information or references to help verify the information provided by the bidder in this exhibit. A bidder’s failure to provide requested information to Enterprise Services within three (3) business days may result in disqualification.

b. Bidder’s Commitments. Please note that, if bidder is awarded a contract, the bidder’s responses to some of the performance requirements below (e.g., customer service) will be incorporated to the resulting contract. Accordingly, bidder is cautioned to state only commitments that bidder can meet throughout the term of the contract. An awarded bidder (i.e., contractor) who is not able to meet such commitments throughout the contract term will be subject to contract termination for breach of contract and damages. Please see Exhibit D – Contract.

4. Bidders written response to the Performance Requirements will be assessed as follows:

5. Submit the exhibit as a Microsoft Word without modifying the formatting. If you need to print out this document for any reason, please note that it is Legal 8.5” x 14”.

Stated Business Need

To meet the minimum acceptable standard [0%]: Each of the Bidder’s key personnel who will be supporting the resulting contract, if awarded, each must demonstrate at least 3 years of relevant industry experience and possess the following professional certifications:

· NAFCT or equivalent.

Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state by listing that exceeds the minimum acceptable standard above:

(a) Years of Industry Experience: list the number of years.

(b) Professional Certifications: list any relevant professional certifications in this industry, publications or professional associations the person is active in.

Written Response Required. Provide as much information as needed to address the Performance Requirement and Stated Business Need. Add/delete personnel as applicable.

Key Personnel 1 Project Manager:

(a) Years of Industry Experience:

(b) Professional Certifications:

Key Personnel 2 Installer:

(a) Years of Industry Experience:

(b) Professional Certifications:

Key Personnel 3 Role/Title:

(a) Years of Industry Experience:

(b) Professional Certifications:

To meet the minimum acceptable standard [0%]: Bidder, as specified in Exhibit D – Contract Section 8.2, must provide:

(a) Contractor shall acknowledge Purchaser job quote requests within one (1) business day of request and, within three (3) business days, schedule a job quote request with Purchaser (e.g., schedule site visit),

(b) Contractor shall, unless otherwise agreed upon by Purchaser, meet on site with Purchaser to consult and measure within fourteen (14) calendar days of Purchaser’s job quote request,

(c) Contractor shall, unless otherwise agreed upon by Purchaser, provide to Purchaser a full and complete job quote within twenty-one (21) calendar days of Purchaser’s job quote request,

(d) Contractor will alert purchasers at a minimum of two (2) business days when items ordered are backordered.

(e) Contractor shall be available to answer Customer Service calls and emails during typical business hours: 8 a. m. - 5 p.m. Pacific Time, Monday through Friday.

Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state by offering excellent and timely customer acknowledgement, onsite consult for development of quote and provision of a completed job quote that exceed the minimum acceptable standard above.

Written Response Required. Provide as much information as needed to address the Performance Requirement and Stated Business Need.

(a) Customer Acknowledgment of Purchaser Job Quote request scheduled within business days

(b) Onsite Consultation meeting within calendar days of Purchaser’s job quote request.

(c) Complete Job Quote Provided within calendar days of Purchaser’s job quote request.

(d) Notification of backorders sent to customer within business days.

(e) Availability of customer service:

Return this exhibit to Procurement Coordinator at:

DESContractsTeamCedar@des.wa.gov

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