Responses_RFI0001_13.pdf

EEOC Request for Information: RFI0001-13 Annual Support for Federal Sector EEO Portal (FedSEP)Software Suite

QUESTION AND ANSWER

DATE: May 8, 2013

Question No. 1 of 16: Is this a home grown package/software or bought it out of shelf?

EEOC Response 1: The software is a customized COTS product.

Question No. 2 of 16: How is this application being maintained now?

EEOC Response 2: With vendor support

Question No. 3 of 16: Is there an incumbent vendor providing such services?

EEOC Response 3: Yes

Question No. 4 of 16: If so, is the provider eligible to participate in this?

EEOC Response 4: Yes

Question No. 5 of 16: If this is a home grown package, how are you planning to provide necessary knowledge transfer to the company awarded with this proposal.

EEOC Response 5: n/a

Question No. 6 of 16: Any suggestions on estimated scope (hours, resources) that may require for this support/maintenance?

EEOC Response 6: annually: on-call technical support available 12 hours/day Mon-Fri, plus approximately 1,120 hours professional services, plus two training classes

Question No. 7 of 16: What prior experience do you require for the team which supports this application? Can you elaborate on details and skills/technologies for each role (Development, Business Analyst, QA, Administration etc.)?

EEOC Response 7: Annual support for this suite of software shall include specialized expertise for: full understanding of EEOC's requirements to Federal Agencies for both MD-715 and Form 462, Java development for modifications to "eversity", and Microsoft Excel Visual Basic scripting for the MD-715 and Form 462 tools; two training classes (up to 10 students each); technical support (business days); product releases and enhancements;

on-site upgrade support; and annual architecture and processes review.

Question No. 8 of 16: What past performance (prior experience) do you look for the company responding to this?

EEOC Response 8: Five years specialized experience supporting MD-715 and Form 462 Federal agencies equal employment reporting.

Question No. 9 of 16: Our GSA 70 has expired recently. Is it a mandate to have a GSA schedule? Which other government service providers are eligible to participate?

EEOC Response 9: not a GSA Schedule mandate

Question No. 10 of 16: What information should be included in the RFI response. What capabilities do you seek to see in the RFI response apart from experience showcasing EEO portal (FebSEP) software suite?

EEOC Response 10: a description of how the requirements can be met

Question No. 11 of 16: What is the expected duration of annual support, in days and hours?

EEOC Response 11: annually: on-call technical support available 12 hours/day Mon-Fri, plus approximately 1,120 hours professional services, plus two training classes

Question No. 12 of 16: How many resources are typically needed (based on history) for the annual support?

EEOC Response 12: typically part-time: 2 developers, 1 tester, 1 help desk technician, 1 training specialist, and 1 project manager

Question No. 13 of 16: Who has been providing the annual support in the past?

EEOC Response 13: MicroPact

Question No. 14 of 16: The requirements document posted in the RFI are minimal. Is there a more extensive list of requirements somewhere?

EEOC Response 14: No, not for the RFI

Question No. 15 of 16: What items are you looking for in a response? How should the response be formatted?

EEOC Response 15: a description of how the requirements can be met

Question No. 16 of 16: Where is the work performed? Can the work be performed remotely?

EEOC Response 16: Yes, remotely