RFI UWL-2410.docx

UW-La Crosse

RFI # UWL-2410

Audit Services for Telecommunications Request for Information (RFI) and Quote

Issued: Friday, May 17, 2024

Responses Due: Friday, June 14, 2024, 2:00 PM CT

· This is not a bid or proposal.

· This Request for Information (RFI) is issued solely for information and planning purposes only and does not constitute a solicitation.

· Responses to the RFI will not be returned.

· Responses to this RFI are not an offer and cannot be accepted by the State to form a binding contract.

Questions concerning this RFI should be directed via email to:

Vered Holl Business Services – Procurement and Contracts Administration University of Wisconsin–La Crosse Email: vholl@uwlax.edu

Table of Contents

1. Purpose of the Request for Information

The University of Wisconsin – La Crosse (“UWL” or “University”), Information Technical Services as represented by Business Services – Procurement and Contracts Administration (“Business Services”), is releasing this Request for Information (“RFI”) to solicit responses for Audit Services of Telecommunication Systems and other applications.

Business Services is seeking information on audit service offerings regarding the audit of UWL’s existing Telecommunication Systems and other applications, including, but not limited to, Cloud services, data, internet, mobility, SaaS licensing, and voice. The audit should provide information such as, but not limited to:

· Optimization based on consolidation

· What applications to standardize

· How to improve IT transparency

· Evaluation of IT asset management processes

· Optimization of workforce

· Opportunities to reduce cost

· Optimization of IT processes

The main purpose of the RFI is to obtain current, detailed information regarding cost recovery, cost reduction, and redundant service elimination within the current UWL Telecommunication Systems and other applications as described above.

The information gained from this RFI may be used in the development of a competitive procurement, leading to the selection of an Audit Service. The RFI may also only be used for informational purposes.

Alternatively, if suppliers responding to this RFI hold competitively awarded contracts with consortium groups or other states, the information gained from this RFI may be used to select a supplier from which to purchase Audit Services from an eligible contract. The University will determine how the results of this RFI will be used based on its best interests, for which it is the sole determinant.

2. Submitting a Response

Please limit your response to answers to the questions in Section 4 and any additional material necessary to understand the response. The University is not interested in receiving promotional or advertising material; such materials will not be reviewed or considered. Respondents are solely responsible for all expenses associated with responding to this RFI.

Responses should be typed and submitted using 8.5 by 11-inch paper, with standard margins, and organized in order by the number of the questions listed in Section 4 of this RFI. In addition to your response to the questions as noted above, include any additional information which will be essential to an understanding of your response.

Respondents must submit:

1. One (1) original response as a Word document or PDF.

2. Responses are to be submitted via email to procurement@uwlax.edu. In the subject line please reference “RFI UWL-2410".

The responses to the requested information should be submitted as indicated above no later than Friday, June 14, 2024, 2:00 PM CT.

The University is not responsible for considering responses that do not reach Business Services by the required due date and time.

3. Background

UWL is seeking information on Audit Services for Telecommunication Systems and other applications. The information provided should cover an entity’s experience in auditing, optimizing, and consolidating Cloud, data, internet, mobility, SaaS licensing, voice services and other applications.

Please also include any experience in auditing Cisco, Jabber, Imagicle, Brightspeed, SaaS Software, and similar applications.

4. Product and Company Questions

Company Information

1. Introduce your organization (e.g., parent, age, size, number of customers, offices, number of employees, etc.) Please include ownership structure.

2. Identify contact name(s) and information for questions concerning information presented in the RFI Response.

3. List any relevant websites for your company and its offerings.

4. Describe your services strategies, including markets served. Include information regarding any strategic partnerships or alliances with other technology or service vendors.

5. Identify customers of your services that receive similar services to the services UWL is seeking and that are of a similar size to our organization that are willing to serve as a reference. We are especially interested in state governments and/or higher education institutions.

6. Explain how your company and service would help UWL calculate Return on Investment.

Technical Information

1. Provide a service profile for your recommended Audit Service(s) including the following:

a. Service description and capabilities.

b. Number, size, and scope of colleges/universities or similar who use your service.

c. Service reporting and resolution cycles for this service. For example, how would UWL be notified? What is the lead time for notification? What is the estimated timeline for service completion?

d. Service suite offerings and whether those offerings are offered “A la carte” or as a complete package.

2. Provide technical specifications for your services. Would you require access to UWL’s system/applications to conduct the audit?

3. List any other software that is required to use your service (i.e., web browsers, browser plug-ins, system extensions, databases, third party software, etc.).

4. Describe how data shall be secured. Include how data shall be securely transmitted between UWL and vendor, how the data shall be secured while offsite, how access to the data shall be controlled, and ultimately, how the offsite data shall be securely destroyed when use is completed.

Implementation Process

1. Describe what resources would be provided by your firm/organization, and what resources would be required from the University, to implement the service.

2. Describe the process and methodology your company uses when implementing a service.

Report Generation

1. Describe what system usage reports are available and their functionality.

2. Describe the level of customization available for reports.

3. Identify any scheduling and delivery options for reports.

Service Terms and Conditions

Provide editable versions of all contract terms and conditions you would expect a customer to agree to if a purchase were made.

Pricing Structure

Please respond with estimated pricing for your services, including information on each tier. These figures will be used to analyze general pricing strategies and will not necessarily reflect UWL’s requirements since they are yet to be determined.

1. Provide service pricing structure information, including each type of service available and the benefit of choosing a particular service and pricing structure.

2. What volume/quantity/size discounts are available?

3. What are the costs for implementation services?

4. Provide details on whether changes made to the service, configuration, or policy are allowed on an unlimited basis, and at the discretion of the customer and whether there is an additional charge for those changes.

(End of Document)

RFI UWL-2405

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