RFI SR26-597 - Registration Renewal Payment Plan Provider.docx

STATE OF NEVADA

DEPARTMENT OF ADMINISTRATION

Purchasing Division 515 East Musser Street, Suite 300 │ Carson City, NV 89701 Phone: 775-684-0170 │ Fax: 775-684-0188

Request for Information: SR26-597 For Registration Renewal Payment Plan Provider

Release Date: 05/01/2026 Deadline for Responses: 06/15/2026 @ 2:00 pm Refer to Timeline and Submission Requirements for complete schedule and instructions

Single point of contact for the RFI:

Erik Bennett Phone, 775-684-4894 Email Address, ebennett@dmv.nv.gov

(TTY for Deaf and Hard of Hearing, 800-326-6868 Ask the relay agent to dial, 1-775-515-5173/V.)

TABLE OF CONTENTS

APPLICABLE REGULATIONS GOVERNING PROCUREMENT

All applicable Nevada Revised Statutes (NRS) and Nevada Administrative Code (NAC) documentation can be found at: www.leg.state.nv.us/law1.cfm.

Vendors are advised to review Nevada’s ethical standards requirements, including but not limited to NRS 281A, NRS 333.800, and NAC 333.155.

This solicitation is a Request for Information (RFI) only. It is not a solicitation for bids or proposals. No contract award will result from this RFI. Aggregate information from this RFI will be analyzed and may be used as budget justification or to develop a subsequent solicitation.

All information received in response to this solicitation is considered confidential business information by the Administrator of the Purchasing Division. This solicitation will not lead to evaluation or award pursuant to NRS 333.335(7), so responses remain confidential.

PROJECT OVERVIEW

The Nevada Department of Motor Vehicles (DMV) is seeking information from qualified third-party vendors regarding the development and administration of registration payment plan services as required under Assembly Bill (AB) 296, passed during the 2025 legislative session. This RFI is intended to gather information to support planning, determine feasibility, and to develop the upcoming Request for Proposals (RFP).

AB 296 mandates that the DMV work with a third-party vendor to offer customers the option to pay vehicle registration fees through an installment payment plan. AB 296 sets forth the following vendor requirements: the vendor shall furnish the DMV the entire amount of the fees and taxes owed by vehicle owners for the registration and renewal of registration; prohibits such vendor from charging interest on an installment loan or charging a fee or combination of fees for the installment loan in excess of 15 percent of the total amount financed; prohibits the making of loans less than $250; and prohibits the person from rolling over or refinancing any installment loan made into any other loan to the vehicle owner. The vendor is responsible for all debt servicing for the installment loan.

AGENCY BACKGROUND

The Research and Project Management Division functions as the modernization arm of the DMV and provides critical project management services to the divisions of the department. The division enables the department to efficiently utilize available resources to improve department processes and support improved customer service.

SCOPE OF WORK

The purpose of this Scope of Work is to procure and implement a third-party financial services provider (“Vendor”) to offer installment loan / payment plan options for vehicle registrations (new / renewal). The solution will enable customers to satisfy DMV obligations through structured payments while ensuring the DMV receives full payment in a timely and secure manner.

Payment Plans: We seek a solution that enables customers to set up payment plans to pay for their vehicle registration.

The Vendor shall:

· Offer installment loans or payment plans to DMV customers

· Perform real time decisioning and underwriting

· Clearly disclose all loan terms, including:

· APR / Interest Rates

· Fees (origination, late, NSF, etc.)

· Payment schedule and duration

· Assume all financial risk associated with loan repayment.

· Disburse full payment amount to the DMV at the time of the transaction User-Friendly Interface: The platform should be intuitive and easy to navigate, ensuring a seamless experience for DMV customers.

The Vendor shall:

· Integrate into DMV digital channels (e.g., DriveNV portal)

· Provide seamless customer experience with minimal additional steps

· Offer customer account management tools (payment tracking, autopay, notifications) Integration: DMV requires integration capabilities with their existing system, future state system and their related databases.

The Vendor shall:

· Integrate with DMV systems via secure APIs or approved middleware

· Support real-time transaction processing and status updates

· Ensure compatibility with existing DMV payment gateways and architecture Integration capabilities shall include:

· Payment selection option at checkout Compliance and Regulatory Requirements The Vendor must:

· Comply with all applicable federal and state laws, including:

· Be properly licensed to offer lending products in the State of Nevada

· Provide required disclosures and adverse action notices

· Ensure data privacy and security compliance Security: Data security and compliance with industry standards are critical considerations.

The Vendor shall:

· Meet or exceed state cybersecurity standards

· Ensure:

· Encryption in transit and at rest

· Secure authentication and identity verification

· PCI DSS compliance

· Participate in security reviews, audits, and penetration testing as required Financial Settlement The Vendor shall:

· Remit full transaction amounts to the DMV within agreed settlement timelines

· Provide detailed remittance and reconciliation reports

· Clearly define fee structure, including:

· Merchant / service fees charged to DMV (if any)

· Fees charged to customers Reporting and Analytics The Vendor shall provide:

· Transaction level reporting

· Approval / decline rates

· Loan performance metrics (delinquency, default rates)

· Customer usage trends

· Compliance and audit reporting Reports shall be available via secure portal and/or automated data feeds.

Customer Service The Vendor shall:

· Provide customer support for all financing-related inquiries

· Handle:

· Billing questions

· Payment disputes

· Delinquency and collections Service Levels (SLAs) The Vendor shall meet defined SLAs, including but not limited to:

· System uptime (e.g., 99.9%)

· Transaction processing time

· Customer support response times

· Issue resolution timelines Pricing and Cost Structure The Vendor shall clearly define:

· Customer-facing costs (APR, fees, etc.)

Risk and Liability

· The Vendor shall assume responsibility for loan underwriting and repayment risk

· The DMV shall not be liable for customer default

· The Vendor shall maintain appropriate insurance coverage Deliverables

· Integrated payment/financing solution

· API documentation and technical specifications

· Reporting dashboards and data feeds

· Compliance certification and audit reports Optional / Value-Added Services Vendors may propose:

· Prequalification tools (no impact to credit score)

· BNPL (Buy Now, Pay Later) options If your company offers such services, or has relevant expertise, the DMV would appreciate receiving additional information. Please provide details on the following:

Product Overview: A brief description of your payment plan solution, including features, functionalities, and any unique selling points.

Support and Maintenance: Information on ongoing support, updates, and maintenance services.

COST

TIMELINE

All questions regarding this RFP shall be submitted using the Bid Q&A feature in NevadaEPro by the deadline below.

The following represents the proposed timeline for this project.

All times stated are Pacific Time (PT).

These dates represent a tentative schedule of events.

The State reserves the right to modify these dates at any time.

SUBMISSION CHECKLIST

This section identifies information requested and how to respond.

Information should be submitted as a Quote through NevadaEPro, https://NevadaEPro.com.

Technical information and Cost information should not be included in the same attachment.

All attachments should be flagged as confidential in NevadaEPro.

Additional attachments may be included.

Revised: February 2022 Page 1 of 6 Request for Information image1.jpg