RFI - SAP Platform.pdf

Request for Information (RFI) Defense Logistics Agency J6 System Application and Products (SAP) Platform Software

Implementation, Development Lifecycle, and Support Services

This Request for Information (RFI) is issued to support market research in identifying sources capable of providing the system capabilities and requirements detailed here. This RFI is issued solely for information and planning purposes and does not constitute a solicitation. All information received in response to this RFI marked Proprietary will be handled accordingly.

Responses to the RFI will not be returned. In accordance with FAR 15.201(e), responses to this RFI are not offers and cannot be accepted by the Government to form a binding contract. A response to this RFI is necessary to assist the Government in determining the potential levels of interest, adequate competition, market maturity and technical capabilities within the Large and Small Business Communities to provide the required capabilities.

The Government does not intend to award a contract based on this RFI or reimburse any costs associated with the preparation of responses to this RFI.

Description: The DLA J6 SAP Platform is comprised of three major portfolios at varying states of maturity in their transition to SAP. All the portfolios and programs are undergoing some level of modernization as the Platform seeks to continually approve and adapt with new technology, ranging from migration to S/4 to initial leap from a mainframe into the SAP arena. The major programs within those portfolios are: DLA’s Enterprise Business System (EBS), Enterprise Resource Planning Transformation (ERPX), the Warehouse Management System (WMS), and the Federal Logistics Information System (FLIS).

The Defense Logistics Agency (DLA) is seeking a vendor to sustain, enhance, and assist with platform configuration and development on the Government’s existing suite of SAP software from multiple vendors including, but not limited to, those listed below. Additional software solutions and vendors may be identified during the execution of the contract as requirements are designed into solutions for:

• Extended Warehouse Management (EWM)

• Enterprise Central Component (ECC) 6

• Suite on HANA

• Transportation Management (TM)

• Global Trade Services (GTS)

• Event Management (EM)

• Solutions Manager (SOLMAN)

• Express Parcel (XPS)

• ITS Mobile

• Process Integrator / Process Optimizer (PI/PO)

• Business Objects / Business Warehouse (BO/BW)

• Fiori

• Dematic IQ

• Software as a Service (SaaS)

• Qlik

• ServiceNow

• UiPath

• Business Technology Platform (BTP)

• Material Flow System (MFS)

• Procurement for Public Sector (PPS)

• Enterprise Resource Planning (ERP)

• Governance, Risk, and Compliance (GRC)

• Supplier Relationship Management (SRM)

• HANA Rapid Deployment Solutions (RDS)

• Supply Chain Management (SCM)

• Product Lifecycle Management (PLM)

• IS Oil and Public Sector

Specifically, the intent of this RFI is market research on various Information Technology (IT) service providers able to support program tasks such as project management, requirements traceability, technical design and build, sustainment support, holistic Software Development Lifecycle (SDLC) support, automated testing services, cybersecurity support such as Risk Management Framework (RMF), audit readiness, and if required, future transition support.

Currently, there are multiple teams supporting efforts throughout the programs performing tasks such as:

• Collaboration with Process Owners, Managers, and Subject Matter Experts to accurately document, analyze, refine, and confirm specific requirements for creation of the automation that supports process owner goals

• Conducting information briefings and ideation workshops gathering new use case candidates

• Collaboration with Process Owners, Product Owners, and approval boards/committees to continuously manage and prioritize requirements

• Provide traceability of all business and technical requirements

• Support the translation of business requirements into executable Technical Design Documents (TDD) and test plans ensuring new and/or enhanced functionality can be executed as described by the business

• Adherence to 508 standards and rules for all application capabilities developed

• Development sprint/build activities

• Unit testing

• Creation and management of account requests, System Access Requests (SAR)

• Development and unit testing of application enhancements and new features

• Development and execution of functional and integration test scripts

• Ticketing and project management support in ServiceNow platform modules as IT Service Management (ITSM) and Strategic Program Management (SPM)

• Preparation of training materials, including User Guides and Quick Reference Guides and new-user training scenarios

• Execution of virtual and/or in-person training sessions for key end users regarding new features and automation execution

Objective: The objective of this RFI is to procure services to sustain and grow the agency’s SAP Platform systems and applications. Services provided in this acquisition must adapt to the current technologies and infrastructure and support future growth and technology advancement. Required services are defined in Tasks 1 through 16 of the draft Performance Work Statement (PWS).

Program Management

Technical Environment Support

Application Security Support, Cybersecurity, Risk Management Framework (RMF), Department of

Defense Architectural Framework (DODAF) & Audit Support

Planning

Requirements Analysis

Design/Explore

Build/Configure

Testing

Production Preparation

Deployment Preparation and Support/Deploy

Hypercare

Production Support and Sustainment/Run

Knowledge Transfer (KT) and On the Job Training

(OJT)

Transition Support

Hardware Lifecycle Management

Cloud and Platform Integration/Operations

Place of Performance: Most work will be performed remotely. Localized, on-site support will be performed at DLA locations. Of the work that is to be performed on-site, the estimated percentage of dedicated support per location is as follows:

• Ft. Belvoir, VA = 20%

• New Cumberland, PA = 20%

• Battle Creek, MI = 20%

• Columbus, OH = 20%

• Other CONUS and OCONUS sites as necessary for system deployments per the PWS = 20%

System Capabilities and Requirements: See draft Performance Work Statement. Vendors supporting this effort should have experience with DoD and DLA network, network security and infrastructure requirements, see Technical Requirements below.

Interface Requirements: See draft Performance Work Statement.

Hosting: See draft Performance Work Statement.

Technical Requirements: See draft Performance Work Statement.

Functional Requirements: See draft Performance Work Statement.

RFI Response Assessment

Information provided in response to this RFI will be used to assess tradeoffs and alternatives available for determining how to proceed in the acquisition process. In accordance with FAR 15.201(e), responses to this RFI are not offers and cannot be accepted by the Government to form a binding contract. Specific plans will be communicated later.

To assist the contracting office in deciding the level of participation by small business in any subsequent procurement that may result from this RFI, you are encouraged to provide information regarding your plans to use joint venturing, partnering or consortiums to meet each of the requirement areas contained herein. You should provide information on how you would envision your company's areas of expertise and how those of any proposed joint venturing, partnering and/or consortium would be combined to meet the specific requirements contained in this RFI.

Response Instructions

RFI responses must conform to the format below and provide the following information.

When responding to the below questions, please do so in essay form.

• Section 1 - Cover Letter. The cover letter must include the following information:

• Company name

• Company CAGE code

• Company business size with socioeconomic classification based on North American Industry Classification Code.

• Company points of contact and contact information (name, address, phone number, email address, and fax number)

• Date submitted

If more than one solution is proposed from a team of providers, all company information should be presented (name, size, etc.).

• Section 2 - Market Research Questions. The purpose of this section is to obtain information that will assist in deciding on whether any solutions are available in the market to satisfy the requirements and objectives; and determining a ROM pricing estimate. The RFI defines services for a platform and program. If services are shared with the response, then each service solution should be described i.e., partnerships.

Functional Solution

1. What services or solutions can your company provide to satisfy the objectives, system capabilities and requirements? Include the name of the services and describe your product(s) and your three largest commercial clients.

2. Do you have business case/return on investment/white papers regarding benefits and costs of implementing your services or products? If so, provide a reference summary within your response and provide the investment/white papers as a separate submission in support of the reference summary (not included in page count).

3. Do your services / products have the ability, upon award, to perform all the support activities and/or capabilities required? If not, what is the estimated timeframe and level of effort associated with becoming fully operational?

Technology Platform

4. Describe your company’s experience with the different SAP products (e.g. EWM, TM, MDG, ECC, S/4, etc.). Include in your detailed response the number of years’ experience implementing the different products.

5. Describe your company’s experience with SAP and compatible application capability.

Ensure your detailed response outlines and demonstrates how you will satisfy the objectives, system capabilities, and requirements required. Include your three largest commercial clients (Department of Defense and U.S. Public Sector).

6. In future, what technology plans would you recommend? Describe how you would implement future technologies.

7. Has your company led an implementation of SAP products for a Federal agency that went live? If yes, provide a summary of the project. Provide examples of your company’s past experience executing complex SAP conversions using a hybrid data conversion approach.

8. Describe your company’s experience leading large Federal SAP Supply Chain transformation programs.

9. What is your approach to minimizing production down time when implementing SAP products? Provide examples of production cutover durations and business downtimes for large enterprise SAP product implementations. Describe the landscape and tools leveraged to support minimizing down time.

10. Explain your company’s experience in handling SAP customizations. What steps have you employed to minimize customization requests? How have you handled ongoing maintenance and sustainment of SAP systems with customizations built in?

11. Describe the labor categories and hours by fiscal year that you’d recommend in your approach. Why?

12. Describe your company’s experience with the different ServiceNow (SNOW) products.

Include in your detailed response the number of years’ experience implementing SNOW applications.

13. Describe your company’s experience with SNOW and integrating with SAP applications.

Ensure your detailed response outlines and demonstrates how you will satisfy the objectives, system capabilities, and requirements required. Include your three largest commercial clients (Department of Defense and U.S. Public Sector).

14. Has your company led an implementation of SNOW products for a Federal agency that went live? If yes, provide a summary of the project.

15. Describe your company’s experience integrating SNOW with SAP to minimize SAP customization and maximize user experience.

16. Explain your company’s experience in handling SNOW customizations. What steps have you employed to minimize customization requests? How have you handled ongoing maintenance and sustainment of SNOW systems with customizations built in?

17. Describe your company’s experience with UiPath and automated testing. Include in your detailed response the number of years' experience implementing automated testing.

18. Of your company's 3 most recent projects, what percentage of testing was performed via automation?

19. In an average month for a project of similar size, how many automated test cases did your company generate?

Implementation and Risk (Answer in an essay format)

20. Describe the Software Development Lifecycle (SDLC) methodologies (e.g. Agile, Waterfall, Spiral, etc.) you would recommend to execute the requirements.

21. Describe your company’s experience using your preferred SDLC methodologies in large Federal SAP Supply Chain transformation programs.

22. Given your understanding of our requirements and environment, what is your typical implementation model? What is the estimated timeline from project initiation to full services? Please provide key milestones and the time it will take for each milestone within the timeline.

23. What are three major risks associated with using your proposed solution to meet the requirements and how you plan to mitigate or control the risks?

24. What is the extent of support services recommended, including technical support, training, and consulting operations?

25. As part of your implementation approach, does your organization intend to form a Contractor Teaming Agreement (CTA) with any current J6 Enterprise Technology Services (JETS) 2.0 IDIQ (Indefinite Delivery/Indefinite Quantity) holders? If so, please identify the intended partners and describe how this arrangement will support successful delivery and mitigate risk.

RESPONSE INSTRUCTIONS

Responses to this RFI must total no more than 30 pages double-sided, with text no smaller than 10 points; however, text included in graphics, tables, and figures can be no smaller than 9 points. The cover page, cover letter, table of contents, and any labor category or hours tables are not included in the total page count. Any material submitted more than the 30-page limit and the page limitation exclusions will not be considered. The submissions must be in sufficient detail and clarity to provide the information needed to assess your company’s ability to provide a solution.

Email your company capabilities in response to this RFI to the Contracting Officer (Desiree Cudeyro) via email Desiree.Cudeyro@dla.mil and Contract Specialist (John Ramos) via email John.1.Ramos@dla.mil.

RFI response must be submitted no later than July 24, 2025, 1600 hours EDT.

Primary Point of Contact:

Desiree A. Cudeyro Desiree.Cudeyro@dla.mil (445)737-0914

Contracting Office Address:

DLA Contracting Services Office - Philadelphia (DCSO-P) 700 Robbins Street Philadelphia, PA 19111 United States mailto:Desiree.Cudeyro@dla.mil mailto:John.Ramos@dla.mil mailto:Desiree.Cudeyro@dla.mil