RFI Microsoft Unified Support Services 06132024.docx

REQUEST FOR INFORMATION/SOURCES SOUGHT

TITLE: FY24 Microsoft Unified Support Services

Issuance Date: June 13, 2024

The USCG is conducting market research to seek sources and to gain knowledge on industry’s capability to provide Microsoft Unified Support Services.

NOTE: THIS REQUEST FOR INFORMATION (RFI) IS ISSUED SOLELY FOR INFORMATION AND PLANNING PURPOSES ONLY. IT IS NOT A SOLICITATION; NOR IS IT A PROMISE TO ISSUE A SOLICITATION. This RFI does not commit the Government to contract for any supply or service. Presently, the Department of Homeland Security (DHS) and the United States Coast Guard (USCG) are not seeking proposals. Respondents are advised that the U.S. Government will not pay any cost incurred in response to this RFI; and that all associated costs shall be the sole responsibility of the Respondent. While Respondents are encouraged to submit a response, deciding not to do so does not preclude participation in any future solicitations.

The information provided in this RFI is subject to change and is not binding upon the Government. All submissions will become the property of the Federal Government and will not be returned to the Respondent. Also, other than acknowledgment of receipt, if requested by the Respondent, those who respond to this RFI should anticipate no feedback with regard to its submission.

1.0 PURPOSE AND OBJECTIVES

This is a RFI to identify available sources and their capabilities for services. This is a new requirement. The USCG is looking for industry to submit answers to the attached RFI Questionnaire.

2.0 RFI RESPONSE INSTRUCTIONS

The USCG is looking for industry to submit information regarding the objectives of this RFI identified in the DRAFT Performance Work Statement and the requested support capabilities as identified Draft Performance Work Statement. The USCG is also seeking responses and vendor capability.

Only electronic submissions will be accepted. Electronic files larger than 5 MB shall be broken down into multiple files with no one file exceeding 5 MB. Each electronic submission shall include:

· The RFI number in the subject line.

· The file number and total files being submitted (e.g., File 1 of 4, File 2 of 4, etc.) in the subject line, if submission includes more than one electronic email

· A Point of Contact (POC), phone number and email address of the person (in the body of the email) to be contacted regarding any correspondence between the Government and the Vendor. The POC shall be capable of addressing questions or issues associated with the submission and content of the RFI

· Vendor business size and/or socioeconomic status

· A brief summary of past or prior experience with respect to tasks stated in the Draft PWS

· A brief summary of email content, vendor name and the firm’s mailing address

· Completed Questionnaire

Interested parties having the expertise and capabilities are invited to submit detailed information discussion their capabilities to Ms. Kenyada Corley, Contracting Officer at Kenyada.T.Corley@uscg.mil and Phillip Harkins, Contract Specialist, at, phillip.e.harkins@uscg.mil by 12:00 PM (EST) on June 20, 2024. Through

Please note: A Secret Facility Clearance and a Microsoft Services Agreement (MSA) will be needed prior to award and the Government will not sponsor getting a clearance.

IMPORTANT NOTE: Proprietary information, if any, should be minimized and MUST BE CLEARLY MARKED. To aid DHS, please segregate proprietary information. Please be advised that all submissions become the property of the Federal Government and will not be returned. Responses to this RFI may be evaluated by Government technical experts drawn from staff within DHS and other Federal agencies. The Government reserves the right to utilize vendor support in the evaluation process. All vendors will be bound by appropriate non- disclosure agreements to protect proprietary and source selection information. This action will be governed under DHS law enforcement sensitive guidelines.