Microsoft Unified Support Services Questionnaire 06132024.docx
DOCX document 23 KB Posted
- Attached to
- Microsoft Unified Support Services
- Solicitation number
- 70Z07924ZISD20089
About this file
This document is a Request for Information (RFI) and Sources Sought for Microsoft Unified Support Services for the U.S. Coast Guard. The RFI is seeking information from companies with the capability to provide on-site support services for the Coast Guard's enterprise applications and information systems, including both on-premises government systems and commercial Microsoft 365 and Azure tenants. The support services required include problem resolution, technical capability to keep systems running smoothly, and technical support through proprietary resources. Respondents must have at minimum a Secret facility clearance. The RFI includes a questionnaire for companies to provide information on their qualifications, performance tracking and monitoring, ability to meet the requirements, process for managing contract performance, and experience with similar support service contracts.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| RFI QA.pdf | ||
| RFI Microsoft Unified Support Services 06132024.docx | DOCX document | |
| DRAFT Performance Work Statement.docx | DOCX document |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Microsoft Unified Support Services RFI Questions June 13, 2024
Company Name:
UEI:
1. Provide your Company’s facility clearance level (e.g. Secret, Top Secret, etc.).
2. Does your company possess a Microsoft Services Agreement (MSA) to support Microsoft technologies that include problem resolution, technical capability to keep applications and systems running smoothly, technical support through proprietary resources, etc.?
· If so, briefly describe your support services experience and qualifications.
3. Briefly describe your company’s employee and subcontractor (if any) performance tracking and monitoring compliance as it relates to terms and conditions, regulations, operating procedures, etc. Does your company’s tracking and monitoring provide for Government input with respect to your employee’s tracking and monitoring?
4. Does your company provide either a similar or modified product that can meet the requirements in the Performance Work Statement?
5. Briefly describe how your company documents contract progress and corrective action efforts, if necessary for support service contracts such as those prescribed in the Performance Work Statement?
6. Briefly describe your company’s process and procedures for effectively managing the contract during staff turnover and minimize adverse impacts ensuring performance and daily mission are not negatively impacted.
7. Briefly explain challenges experienced with performing support services contracts, like this requirement and what steps, if any, your company take to mitigate those challenges?
Note: Any question that is not answered; the Government will assume the company is unable to do it.
File details come from the government source that posted it. Updated .