rfi-kiosks-112124 - ans edits (2).pdf

Interactive Digital Kiosks | RFI ED-25-541 | Template v04.20.23 | 1

16.55

City of

Long Beach Request for Information ED-25-541

Interactive Digital Kiosks

Interactive Digital Kiosks | RFI ED-25-541 | Template v04.20.23 | 1

Overview

Summary The City of Long Beach is seeking information on qualified organizations who can provide interactive digital kiosks to be deployed in the public right-of-way for City residents and visitors.

Key Dates Release Date: December 19, 2024

Responses Due: 11:00 AM (PST), January 30, 2025

The City reserves the right to modify these dates at any time, with appropriate notice to prospective Contractors. Nothing in this Request for Information constitutes an agreement that Respondents will be retained by the City for any term.

Response Information Responses must be submitted electronically via LongBeachBuys.com.

Official Contact William Reyes rfppurchasing@longbeach.gov All communication with the City related to this RFI must be directed to the contact listed above.

mailto:rfppurchasing@longbeach.gov

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Contents

1 The Opportunity

1.1 Background

1.2 Project Details

1.3 Goals

1.4 Result of the Expression of Interest

2 How to Respond

2.1 Timelines & Instructions

2.2 Response Template

Interactive Digital Kiosks | RFI ED-25-541 | Template v04.20.23 | 3

1 The Opportunity

1.1 Background

The City of Long Beach (City) is seeking information on qualified organizations who have experience designing, implementing, fabricating, installing, operating, maintaining, replacing, upgrading, and removing interactive digital kiosks (kiosks). The City expects kiosks to be primarily located on City of Long Beach sidewalks and other public right-of-way areas. The kiosks will provide information that is valuable to both residents and visitors, as well as additional public benefits such as wayfinding, free Wi-fi, business directories, and access to public service applications and resources.

The City is interested in implementing kiosks that can sustainably generate annual revenue and intends to work collaboratively with the selected partner to develop a new sustainable shared revenue model supported by advertising revenue.

1.2 Project Details

The City is seeking information from qualified firms with extensive experience in providing interactive digital kiosks. This RFI will identify a partner that shares the City’s vision to create a resilient interactive kiosk program that generates revenue and enables the achievement of the City’s 2030 Strategic Vision.

These kiosks should provide information, including services for residents and visitors, activities, and upcoming events. The kiosks should at least serve the following basic public purposes:

1. Wayfinding: providing information on civic and cultural institutions, transit amenities, parking availability, restaurants, retail shopping, and other businesses.

2. Public transit information: providing information on transit routes and closures, rideshare, bikeshare, and schedule options.

3. Public information and emergency messaging (Weather; News; Public Service Announcements): serving as a central dissemination point for public information to enable real-time posting of City communications.

4. Create a supportive environment for local retail, local attractions, local artists, and entertainment commerce, furthering economic development Citywide, as well as inclusive marketing and interactive opportunities for all types of users.

5. Connect to other City applications, such as the Go Long Beach 311 application, public event calendar, survey tools, and others.

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6. Enhance visitor experience and brand perception of Long Beach: advance Long Beach’s image as an innovative and business-friendly smart city by assisting residents and visitors with information dissemination specific to the area they are located in.

7. Provide free public wi-fi and support future digital infrastructure (Charging points for electronic devices, Electric Vehicle (EV) charging stations, Environmental sensors, Public safety cameras, Pedestrian counters, Panic buttons, etc.).

8. Promote accessibility, usability, and inclusion, creating a welcoming and inclusive technology for our community at large with opportunities free of accessibility limitations via ADA compliance measures and language barrier options.

9. Increase vibrancy and visual interest of City streets: promoting placemaking in Long Beach through City events and programming.

The City has an Advertising Policy, adopted July 23, 1996, and Long Beach Municipal Code § 16.5, which strictly regulates the content and location of advertising on public property and facilities. These policies, along with any applicable amendments or new city policies or municipal codes, are to be always adhered to by the Respondents during the program. City approval, where required, will be provided at the discretion of the City and/or City Manager.

1.3 Goals

The City is interested in partnering with organizations that can achieve the following goals:

Enable members of the public to have a delightful and informative experience when walking, cycling, and moving through Long Beach’s neighborhoods.

Advance equity by ensuring that kiosks are accessible to and beneficial to under-represented Long Beach communities.

Generate sustainable revenue for the City of Long Beach on an annual basis.

Support local business and cultural development efforts through promotion of local businesses, artists, and cultural institutions.

Prioritize public engagement and work closely with Long Beach stakeholders for guidance on placement, content, and day-to-day support of interactive digital kiosks.

Flexibility and adaptability, in recognition of the rapid growth and changes brought about by new technologies, innovations, funding sources, partnership opportunities, and community standards; Ability to respond to such changes as they might occur, as well as provide new opportunities over of the life of the program term.

1.4 Result of the Expression of Interest

Interested organizations are encouraged to express their interest by following the response instructions below. If multiple vendors express interest in this opportunity and are deemed

Interactive Digital Kiosks | RFI ED-25-541 | Template v04.20.23 | 5 responsive, responsible, qualified, and presenting a solution that meets the City’s needs in the City’s sole discretion, the City may issue a formal Request for Proposals (RFP) to competitively award a contract for Interactive Digital Kiosks. Notification of the result of this Request for Information and a future RFP would be issued through the City’s electronic bid notification system.

This is a Request for Information only. This RFI does not constitute an RFP, a promise to issue a solicitation in the future, or any contract whatsoever. Respondents are advised that all costs associated with responding to this RFI are solely at their expense.

2 How to Respond

2.1 Timelines & Instructions

MILESTONE

TIME

(PACIFIC)

& DATE LOCATION / ADDITIONAL INFORMATION

Release date December 19, 2024

Responses due 11:00 AM

(PST),

January 30, 2025

Responses should be submitted electronically via LongBeachBuys.com.

Late responses, or responses submitted through other channels will not be accepted.

Respondents are responsible for submitting their responses completely and on time.

o Respondents will receive an e-bid confirmation number with a time stamp from LongBeachBuys.com indicating that the response was submitted successfully. The City will only receive responses that were transmitted successfully.

o For technical support, email or call the City during normal business hours at LBPurchasing@longbeach.gov or (562) 570-6200.

Responses reviewed to determine next steps

February

If multiple vendors express interest in this opportunity and are deemed responsive, responsible, qualified, and presenting a solution that meets the City’s needs in the City’s file:///C:/Users/meid/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/X47PW9A6/LongBeachBuys.com file:///C:/Users/meid/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/X47PW9A6/LongBeachBuys.com mailto:LBPurchasing@longbeach.gov

Interactive Digital Kiosks | RFI ED-25-541 | Template v04.20.23 | 6 sole discretion, the City may issue a formal Request for Proposals (RFP) to competitively award a contract.

Notification of the result of this RFI and of a future RFP would be issued through the City’s electronic bid notification system.

2.2 Response Template

Responses should include all of the following information.

An editable version of the template below has been posted to Long Beach Buys.

Respondents should complete the editable template and submit it as their Response.

CONTACT INFORMATION

Name Title Email Address

Primary Contact

Phone Number Name AddressOrganization Website

1. Briefly summarize the implementation strategy of the proposed Kiosks. Please include the proposed quantity of kiosks and term length.

2. Describe the process for working with the City and community stakeholders to identify mutually agreeable kiosk locations and the process to relocate installed kiosks due to construction or updated market conditions without cost to the City.

3. Describe your approach for the maintenance, repair, and replacement of kiosks.

Include expected response times and the plan to notify advertising clients, residents, and the City of any issues.

4. Describe how your kiosks will be accessible to people with different abilities, those who speak a language other than English, those with low digital literacy skills, adhere to ADA laws and other relevant legal requirements, and provide a delightful experience for all.

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5. How has your organization proactively advocated for the equitable distribution of kiosk elements in other programs?

6. Describe your plan for advertising share, including for both City ads and local ads share (or discounted rates for local businesses).

7. According to the United States Census, Long Beach is a minority majority city.

Despite the size and buying power of minorities, advertising for products and services focused to these large, influential populations remains a small portion of out of home advertising revenues. What are successful or potential strategies to lure ethnic/multicultural advertisers?

8. Street furniture elements that include digital screens or panels often create concern around community character and safety. What are successful or potential strategies that mitigate the impacts of digital kiosks, such as light trespass and bike and roadway distraction?

9. Shade has become increasingly important in Long Beach as average daily temperatures rise. How would your organization respond to the need to increase the amount of shade?

10.The City of Long Beach takes data privacy and cybersecurity seriously. How will the kiosks protect resident privacy and what cybersecurity practices does your firm employ?

11.Describe any additional products or services that can add value to your response.

This is an opportunity to include any offerings that might distinguish your firm from other competitors.

Authorization: I certify that I am authorized to submit this Request for Information on behalf of the organization listed above.

Name Signature Date