RFI Dispatch Phone System - 65DPS-S2807.docx

STATE OF NEVADA

DEPARTMENT OF PUBLIC SAFETY

Records, Communications and Compliance Division 333 West Nye Lane, Suite 100 │ Carson City, NV 89706 Phone: 775-684-6262

Request for Information: 65DPS-S2807 For Dispatch Phone System

Release Date: 04/15/24 Deadline for Responses: 05/02/24 @ 2:00 pm Refer to Timeline and Submission Requirements for complete schedule and instructions

Single point of contact for the RFI:

Kami Thompson Phone, 775-684-6259 Email Address, k.thompson@dps.state.nv.us

(TTY for Deaf and Hard of Hearing, 800-326-6868 Ask the relay agent to dial, 1-775-515-5173/V.)

TABLE OF CONTENTS

APPLICABLE REGULATIONS GOVERNING PROCUREMENT

All applicable Nevada Revised Statutes (NRS) and Nevada Administrative Code (NAC) documentation can be found at: www.leg.state.nv.us/law1.cfm.

Vendors are advised to review Nevada’s ethical standards requirements, including but not limited to NRS 281A, NRS 333.800, and NAC 333.155.

This solicitation is a Request for Information (RFI) only. It is not a solicitation for bids or proposals. No contract award will result from this RFI. Aggregate information from this RFI will be analyzed and may be used as budget justification or to develop a subsequent solicitation.

All information received in response to this solicitation is considered confidential business information by the Administrator of the Purchasing Division. This solicitation will not lead to evaluation or award pursuant to NRS 333.335(7), so responses remain confidential.

PROJECT OVERVIEW

The goal is to locate a solution that will benefit the Communications Bureau as a Public Safety Answering Point (PSAP) and to help alleviate the phone call volume on staff.

AGENCY BACKGROUND

The General Services Division functions as the Communications Bureau under the Records, Communications and Compliance Division (RCCD) within the Department of Public Safety and provides critical support services to the divisions of the department and outside criminal/user agencies. The division enables the department to efficiently use available resources, provide greater transparency, and support improved customer service.

SCOPE OF WORK

The should integrate with the CAD system and utilize AI technology to triage phone calls, provide location services for dispatchers to easily and quickly find a location for the caller, which is especially important with today’s cell phone technology. In addition to location services, the solutions should provide video feed (with the approval of the caller) which can be linked from the dispatcher to the sworn field units. Translation services should also be included in which a caller who does not speak English when the phone call is initiated with the Communications Bureau, the phone system will automatically transcribe what the caller is saying into English, and when the dispatcher verbally responds, the system will translate back to the language of the caller. There are multiple benefits to this solution, of most importance, making the jobs of the PSDs a little easier.

COST

The Division would like an annual cost estimate for the system.

TIMELINE

All questions regarding this RFP shall be submitted using the Bid Q&A feature in NevadaEPro by the deadline below.

The following represents the proposed timeline for this project.

All times stated are Pacific Standard Time (PST).

These dates represent a tentative schedule of events.

The State reserves the right to modify these dates at any time.

Submission Deadline No later than 2:00 pm on 05/02/2024

SUBMISSION CHECKLIST

This section identifies information requested and how to respond.

Information should be submitted as a Quote through NevadaEPro, https://NevadaEPro.com.

Technical information and Cost information should not be included in the same attachment.

All attachments should be flagged as confidential in NevadaEPro.

Additional attachments may be included.

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