RFI DACS 82526.pdf

Request for Information (RFI) Document Automation Content Services (DACS) Support

This Request for Information (RFI) is issued to support market research in identifying sources capable of providing the system capabilities and requirements detailed here. This RFI is issued solely for information and planning purposes and does not constitute a solicitation. All information received in response to this RFI marked Proprietary will be handled accordingly.

Responses to the RFI will not be returned. In accordance with FAR 15.201(e), responses to this RFI are not offers and cannot be accepted by the Government to form a binding contract. A response to this RFI is necessary to assist the Government in determining the potential levels of interest, adequate competition, market maturity and technical capabilities within the Large and Small Business Communities to provide the required capabilities.

The Government does not intend to award a contract based on this RFI or reimburse any costs associated with the preparation of responses to this RFI.

Description: The Defense Logistics Agency (DLA) is seeking Enterprise Records Management services support. Currently, the Document Automation Content Services (DACS) platform is supporting ~ 65,000 users, throughout the U.S. Gov in their records management, document scanning, workflow and automation requirements. DLA DACS currently utilizes OpenText and CounterPoint software and products such as Content Server, Archive Server, OpenText Directory Services (OTDS), AppWorks, Capture, etc. in combination with multiple DLA Enterprise infrastructure components.

Specifically, the intent of this RFI is market research on various OpenText Information Technology (IT) service providers able to support program tasks such as architecture, build out, capability support, technical services, automation delivery support, cybersecurity support such as Risk Management Framework (RMF), audit readiness, user help desk, and if required, future transition support.

DLA currently has multiple Stage and Production servers (virtual machines) hosted in the cloud (Azure) that are performing millions of transactions on a 24/7 365-day cycle with complex unattended automations for multiple stakeholder groups within the Enterprise such as DLA Aviation, DLA Land & Maritime, DLA Disposition, and J codes including J3, J6, J7, J8, etc. Each stakeholder group has specific missions, functions, and lines of effort the DLA DACS program and DACS platform support.

Services must be tailored to mission and add value to these stakeholder groups missions, functions, and business processes which ultimately improve the support to Warfighters and other DLA mission partners throughout DoW, Federal agencies, the North Atlantic Treaty Organizations (NATO), and other Government entities.

Currently, there are multiple system administration and development teams supporting efforts throughout the program performing tasks such as:

Collaboration with Process Owners, Managers, and Subject Matter Experts to accurately document, analyze, refine, and confirm specific requirements for creation of the automation that supports process owner goals

Conducting information briefings and ideation workshops gathering new use case candidates Collaboration with Process Owners and the DACS Steering Committee to continuously manage and prioritize requirements within the Hybrid Agile methodology framework and IAW the DACS Steering Committee Charter

Provide traceability of all Process Owner requirements

Support the translation of Process Owner requirements into executable Technical Design Documents (TDD) and test plans ensuring new and/or enhanced automations can be executed as described by the Process Owner

Adherence to 508 standards and rules for all application capabilities developed Development sprint/build activities Unit testing of data feeds Creation and management of account requests, System Access Requests (SAR) Preparing Enterprise Change Requests (ECRs) and for required changes Development and unit testing of application enhancements and new features Development and execution of functional and integration test scripts Facilitation of User Acceptance Testing (UAT), including creation of test materials (test scripts, mock data, and videos) Ticketing and project management support in ServiceNow platform modules as IT Service

Management (ITSM) and Business Capability Management (BCM) Preparation of training materials, including User Guides and Quick Reference Guides and new-user training scenarios Execution of virtual and/or in-person training sessions for key end users regarding new features and automation execution Participate as members of the DACS Configuration Control Working Group (CCWG) and coordinate changes IAW the CCWG Charter.

Objective: The objective of this RFI is to procure services to sustain and grow the DACS program.

DACS is rapidly evolving and is disruptive technology. Multiple new policy and doctrinal technical requirements are emerging. Services provided in this acquisition must adapt to the current technologies and infrastructure and support future growth and technology advancement including DLA Digital- Business Transformation (D-BX). Services required include:

System Capabilities and Requirements: See draft Performance Work Statement (PWS). Vendors supporting this effort should have experience with DoW and DLA network, network security and infrastructure requirements, see Technical Requirements below.

Technical Requirements: There are multiple technical requirements to include, but not limited to:

Maintain and sustain all DACS systems and users using the OpenText baseline currently established.

Implement additional software as required by the Gov to support DACS customer business requirements.

All software shall be compatible with all applicable Defense Information System Agency (DISA) Security Technical Implementation Guides (STIGs). Any STIG exceptions must be identified as part of the Contractor’s proposal to the Government. Exceptions incurring risk found unacceptable to the DLA Authorizing Official are not permitted.

Software must be compatible DLA network, support least privilege role-based access, and comply with DoW Zero Trust policies.

See draft Performance Work Statement for additional details

Functional Requirements: Current automations span multiple functional themes such as records management, reconciliation, compliance, data extraction, transaction processing, report generation, finance, and audit. The Contractor must communicate and collaborate functional requirements criteria for automations such as being rule based, digital, structured, stable, high-volume, and repetitive as well provide qualified and quantified Value to Mission (V2M) data.

Maintain all systems, patching, updating and documentation. Approximately 125 Windows Virtual Servers.

Maintain user base of approximately 65,000 users spanning DoW CAC personnel, and civilians with 2 factor authentication.

Onboard new customers by requirements analysis, system design, build out, deployment, while remaining on budget and schedule. Setup follow on sustainment as required based on unique customer requirements.

See draft Performance Work Statement for additional details

RFI Response Assessment

Information provided in response to this RFI will be used to assess tradeoffs and alternatives available for determining how to proceed in the acquisition process. In accordance with FAR 15.201(e), responses to this RFI are not offers and cannot be accepted by the Government to form a binding contract. Specific plans will be communicated later.

To assist the contracting office in deciding the level of participation by small business in any subsequent procurement that may result from this RFI, you are encouraged to provide information regarding your plans to use joint venturing, partnering or consortiums to meet each of the requirement areas contained herein. You should provide information on how you would envision your company's areas of expertise and how those of any proposed joint venturing, partnering and/or consortium would be combined to meet the specific requirements contained in this RFI.

Response Instructions

RFI responses must conform to the format below and provide the following information.

When answering questions 1 through 3, please use the Assessment Checklist (Attachment A); and when answering questions 4 through 8 please respond in essay form.

Section 1 - Cover Letter. The cover letter must include the following information:

Company name

Company business size with socioeconomic classification based on North American Industry Classification Code.

Company points of contact and contact information (name, address, phone number, email address, and fax number)

Date submitted.

If more than one solution is proposed from a team of providers, all company information should be presented (name, size, etc.).

Section 2 - Market Research Questions. The purpose of this section is to obtain information that will assist in deciding on whether any solutions are available in the market to satisfy the requirements and objectives; and determining a ROM pricing estimate. The RFI defines services for a platform and program. If services are shared with the response, then each, service solution should be described i.e., partnerships.

Functional Solution

1. What services can your company provide to satisfy the objectives, system capabilities and requirements?

2. Do your services have the ability, upon award, to perform all the support activities and/or capabilities required? If not, what is the estimated timeframe and level of effort associated with becoming fully operational?

Technology Platform

3. Application Type. Are you familiar with OpenText technologies, ServiceNow technologies, and or CounterPoint technologies? If yes, then please describe. If not, then what is the plan to become familiar?

4. Future Technology. In future, what technology plans would you recommend? Describe how you would implement future technologies.

5. Hours and Labor Categories. Describe the labor categories and hours by fiscal year that you’d recommend in your approach. Why? If possible, include an estimated dollar value for a one-year Period of Performance identified in the PWS.

Implementation and Risk (Answer in an essay format)

6. Risk. What are the five major risks associated with services required to meet the requirements and how you plan to mitigate or control the risks?

Vendor and Product Viability (Answer in an essay format)

7. Enterprise Vendor Viability. Describe your relationship with the OpenText Commercial Off the Shelf (COTS) vendor and provide an assessment of the strength of your customer base, and your presence in the Records Management and Scanning market.

8. Vendor Support Services. What is the extent of support services recommended, including technical support, training, and consulting operations?

RESPONSE INSTRUCTIONS

Responses to this RFI must total no more than 10 pages double-sided, with text no smaller than 10 points; however, text included in graphics, tables, and figures can be no smaller than 9 points. The cover page, cover letter, table of contents, and any labor category or hours tables are not included in the total page count. Any material submitted more than the 10-page limit and the page limitation exclusions will not be considered. The submissions must be in sufficient detail and clarity to provide the information needed to assess your company’s ability to provide a solution.

Email your company capabilities in response to this RFI to Nyeshia.Mcallister@dla.mil and Michael.Everette@dla.mil

RFI response must be submitted no later than September 10, 2026, 12:00 PM EDT.

Primary Point of Contact:

Nyeshia McAllister Nyeshia.Mcallister@dla.mil

(215) 737 -3223

Alternate Point of Contact:

Michael Everett Michael.Everett@dla.mil

(215) 737-8450

Contracting Office Address:

DLA Contracting Support Office (DCSO-P) Philadelphia, PA 19111 United States

ATTACHMENT A

Assessment Checklist

Please enter your responses to questions in the following table. If you believe a more extensive response is necessary, please indicate so in the table and attach your written response.

Functional Solution Response

1. What services can your company provide to satisfy the objectives, system capabilities and requirements?

2. Do your services have the ability, upon award, to perform all the support activities and/or capabilities required? If not, what is the estimated timeframe and level of effort associated with becoming fully operational?

Technology Platform

3. Are you familiar with OpenText technologies and or CounterPoint technologies? If yes, then please describe. If not, then what is the plan to become familiar?