RFI 25.26-122, ADA Remediation.docx

REQUEST FOR INFORMATION

No.: 25/26-122

AMERICANS WITH DISABILITIES ACT (ADA) DOCUMENT REMEDIATION SERVICES

Procurement Officer:

Ed Valla, edwin.valla@floridarevenue.com

PART I: INTRODUCTION

This is a Request for Information (RFI) issued by the Florida Department of Revenue (“Department”). This information is sought for planning purposes only. This RFI is not a solicitation and will not result in a contract, nor does it create any obligation on the part of the Department. The Department may use the information obtained through this RFI process in future solicitations. Information about the Department can be found at: Florida Dept. of Revenue - Florida Dept. of Revenue.

PART II: DESCRIPTION OF PRODUCT OR SERVICE INFORMATION SOUGHT BY THE DEPARTMENT

The Department is seeking market information related to services and software products that will streamline the Department’s ongoing efforts to remediate materials and content to ensure compliance with the Web Content Accessibility Guidelines (“WCAG”) version 2.1 Level AA (hereinafter referred to as “WCAG 2.1”). The solution should be secure and comply with industry standards and regulations. Document formats and content requiring remediation include: PDFs, scanned pages, fillable forms, Microsoft Word, Microsoft Excel, complex alt text, and website content.

PART III: VENDOR QUESTIONNAIRE

1. Please provide the name, telephone number, and email address of your primary point of contact.

Response:

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2. Please confirm if your company is willing to participate in demonstrations, conference calls, or requests for additional information from the Department (Yes or No).

Response:

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3. Please identify any governmental contracts (e.g., state term contracts, alternate contract sources, General Services Administration (GSA), etc.) your company has for similar products and services.

Response:

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4. Please identify what types of digital assets your company can remediate. Examples:

· PDFs

· Adobe Creative Cloud (InDesign, Photoshop, Illustrator, After Effects, Premier)

· Images (e.g., simple, complex)

· Microsoft Office documents (Word, Excel, PowerPoint)

· Internet-facing SharePoint web content (websites)

· Microsoft .NET applications

· Multimedia content (platform examples: YouTube videos, MP4s, Articulate, Canva)

· Mobile application content (e.g., FL Tax Verify)

· Social media content (e.g., Instagram, Facebook, LinkedIn, X, YouTube)

· GIS files Customer-ready information, brochures, white papers, industry case studies, and web links to marketing information for similar products and services may also be submitted with your response.

Response:

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5. Please provide or describe your typical pricing model(s) (i.e., payment schedule, general cost, etc.) for products and services. Examples, including but not limited to:

· Per page remediation (e.g., simple, complex, complex alternate text, complex graphs, color contrast corrections)

· Software licenses (including all available add-ons)

· Training

· Implementation (if applicable)

· Website analysis and remediation

· Recurring costs (if any)

· Meta data remediation markers

· Social media Elaborate on any other pricing factors or variables, including volume discounts, your company considers or applies when billing customers.

Response:

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6. Please identify if your company provides ADA remediation software licenses, software support and software training.

Response:

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7. Please identify what accessibility standards and regulations your remediation process address? Examples: WCAG 2.1 AA, WCAG 2.2 AA, Section 508, ADA Title II, any applicable state requirements.

Response:

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8. Please identify what qualifications and certifications your accessibility professionals possess. Examples: IAAP CPACC, WAS, CPWA, other relevant credentials.

Response:

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9. Please provide or describe compliance reporting and project management capabilities offered via your ADA remediation solution / services. Examples: metrics, dashboards, compliance reports, remediation tracking, executive-level summaries, and / or other support tools.

Response:

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10. Please describe how your company measures remediation success and demonstrates sustained compliance over time?

Response:

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PART IV: CALENDAR OF EVENTS

Submit questions in writing, via email, to the Procurement Officer by the Questions Due date and time. Responses to all questions received by the Questions Due date and time will be posted on the Vendor Information Portal (VIP).

V. REPLY INSTRUCTIONS

Please respond to each question in the spaces provided in Part III. above. Vendors will submit their responses to this RFI via email to the Procurement Officer. Responses are due no later than the Response Due date and time specified above. The Department will review responses as received and may seek additional information from responding vendors. Participation in this process allows vendors to explain their solution(s) while remaining eligible for award through a formal solicitation.

By participating in this RFI process and submitting a response, a company acknowledges the requirements of the Florida Public Records laws found in Ch. 119, Florida Statutes, and s. 24(a), Art. I of the Florida Constitution (the “Public Record Laws”). The Department requests that the company not provide any confidential or proprietary information. Company further acknowledges that no confidential or proprietary information has been submitted with the response.

Thank you for your participation.