Response Times.pdf
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- Solicitation number
- W912PF23Q0004
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Text version
W912PF21P0001
P00003
APPENDIX 1
SERVICE CALL RESPONSE TIMES
SYSTEM CATEGORY RESPONSE TIME
ELECTRICAL
Fire call Emergency 1 hour
Power failure Emergency 2 hours
Safety hazards, shorts, exposed wiring, smoldering fixtures or wiring Emergency 1 hour
Lights dim Emergency 2 hours
Lights flashing Emergency 2 hours
Exterior Lighting Urgent 1 day
Thermostat inoperative (Heating Season) Emergency 2 hours
Thermostat inoperative (Cooling Season) Urgent 1 day
Bad receptacle, switch or fixture Routine 3 days
TV/Cable/Dish antenna inoperative Routine 3 days
Exhaust fan doesn’t run Routine within 15 days
Smoke detector inoperative Urgent 1 day
Essential lighting repair Urgent 1 day
Light out in storage room Routine 3 days
Loose fixture or receptacle Urgent 1 day
Garage door opener inoperable Emergency 2 hours
All other problems Routine 3 days
PLUMBING
Fire call Emergency 2 hours
Gas door Emergency 1 hour
Water Flooding apartment (broken water line, etc.) Emergency 2 hours
Blower noisy Urgent 1 day
Blower runs continuously Emergency 4 hours
All other problems Routine 3 days
APPLIANCES
Fire call Emergency 1 hour
Range leaking gas Emergency 1 hour
Any electrical short Emergency 2 hours
Any safety hazard Emergency 2 hours
Water leakage from dishwasher supply/waste connections Emergency 4 hours
All other problems Routine 7 days
AIR CONDITIONING
Inoperative (No A/C in entire house) Emergency 1 hour (*Portable
A/C unit within 4 hours)
Gas leaking from system Emergency 4 hours
Any safety hazard Emergency 1 hour
No cooling (blows warm air) Urgent 1 day (*Portable
A/C unit within 4 hours)
Compressor noisy Urgent 1 day
Water coming out of furnace Urgent 1 day
STRUCTURAL
Repair exterior door (will not stay closed) Emergency 4 hours
Replace broken glass Emergency 4 hours
Safety hazards such as steps, flooring, debris, collapsing structures, projecting objects (such as nails)
Emergency 4 hours
Lock-outs/Major roof leaks Emergency 1 hour
Vent stoppage (furnace, dryer) Emergency 1 hour
Garage door inoperative Urgent 1 day
Repair storm door Urgent 1 day
Repair or secure cabinet Routine 3 days
Minor roof leak Urgent 1 day
Repair doors and windows Routine 3 days
Repair caulking or grout around bathtub Urgent 1 day
Other roof repair Routine 3 days
Repair downspout, gutters Routine 3 days
Repair fascia, vent screens Routing 3 days
Repair/replace garage door sections, parts Routine 3 days
Repair/replace floor covering Routine Within 15 days
Repair/replace countertops Routine Within 15 days
Repair termite damage Routine Within 15 days
Repair walls, ceilings, floors interior door, drawers, etc. Routine Within 7 days
Repair minor damage Routine Within 15 days
Painting Routine Within 15 days
Hardware, exterior trim Routine Within 15 days
Bathroom accessories Routine Within 15 days
Mold Routine Within 3 days
SMOKE DETECTORS
Failure, any type Emergency 1 hour
CO DETECTORS
Failure, any type Emergency 1 hour
FIRE EXTINGUISHER
Failure, any type Urgent 1 day
PLAYGROUND EQUIPMENT
Unsafe, hazardous or broken parts Urgent 1 day
Sewage flooding apartment (drains overflowing, etc.) Emergency 2 hours
Single plumbing fixture stoppage (not overflowing) Emergency 2 hours
Water closet inoperative (One toilet only) Emergency 2 hours
Frozen closet inoperative Emergency 2 hours
Single Plumbing fixture stoppage (not overflowing) (more than one bath) Urgent 1 day
Water closet inoperative (more than one water closet) Urgent 1 day
No hot water Emergency 2 hours
Water break outside Emergency 1 hour
Sewer overflowing outside Emergency 1 hour
Replace broken plumbing fixture (if leaking) Emergency 1 hour
Relief valve on water heater leaking Urgent 1 day
Low water pressure that reduces sanitary conditions Urgent 1 day
Water heater – any – malfunction Emergency 2 hours
Inoperative plumbing fixtures (Single fixture) Emergency 4 hours
Not enough hot water (Inadequate water pressure or temperature) Urgent 1 day
Sluggish drain Urgent 1 day
Faucet leaks or other minor plumbing leaks Urgent 1 day
Plumber fixture stopper doesn’t seal Routine 3 days
Washer drain box rusted out Routine 3 days
Problems with fixtures that make use difficult Routine 3 days
All other problems Routine 3 days
HEATING
Fire call Emergency 1 hour
No heat (Heating Season) Emergency 2 hours
Furnace overheating Emergency 2 hours
Furnace makes loud noises Emergency 2 hours
Fumes from furnace Emergency 2 hours
Duct does not distribute heat Emergency 4 hours
Unsafe, hazardous or broken parts (Cordon off with Caution Tape) Emergency 4 Hours
Mulching, timbers, painting, cleaning, replacement, etc. Routine 5 days
ENTOMOLOGIST
Emergency call for wasps/bees nests. (No insects inside Unit/Villa) Urgent 1 day
Emergency call for wasps/bees nests. (Insects inside Unit/Villa) Emergency 4 hours
OTHER
All other problems Routine 3 days
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