Report for Question 25.xlsx

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Attached to
T2970 Customer Queuing System for New Jersey Motor Vehicle Commission
Solicitation number
25DPP01136
Issued by
Mercer County, New Jersey

About this file

Written by GovTribe AI ·

The document is a detailed operational report for the New Jersey Motor Vehicle Commission (NJMVC), specifically a service transaction summary dated March 19, 2025, covering customer service metrics across multiple service categories. The report provides comprehensive transaction data for 21 different service lines, including Driver License, Registration Renewal, Real ID, and various specialized services, tracking metrics such as total transactions, served customers, waiting times, service times, and performance percentages. The data encompasses 19,820 total transactions, with a 92% service completion rate and an overall average service time of 7 minutes and 46 seconds across all service categories.

The report reveals significant operational insights, with service lines like !EX License Express achieving a 99.50% service completion rate, while others like !ex Testing show lower performance at 33.30%. Notable service categories include Driver License (3,034 transactions), Real ID (3,046 transactions), and New Registrations & Title (3,333 transactions), which represent the highest transaction volumes. Performance metrics indicate variability in service levels, with some categories like Dropoff achieving a 94.70% service rate and minimal wait times, while others like License Review Unit show more extended service durations. The data provides a granular view of NJMVC's service delivery efficiency, highlighting areas of strong performance and potential improvement opportunities across different transaction types.

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report for question 25

March 19, 2025 @ 12:23
Service Summary
Removed customers are not included.
Customer transactionsTransaction timeWaiting time
ServiceArrivedServed%No Shows%WorkloadAverageMax< SL> SL%AverageMax
Agency Special Services18216188.40%116%14:41:300:05:280:57:401423016.40%0:08:073:33:59
Agency Supervisor44941191.50%204.40%30:14:220:04:240:40:553864510%0:08:452:38:06
Driver License3,0342,54183.70%912.90%483:35:580:11:291:37:301,2981,33844.10%0:29:545:00:00
Driver License Express94187893.30%242.50%164:34:170:11:151:01:3036553857.10%0:30:073:40:18
Dropoff15214494.70%00%22:51:540:09:391:58:37134106.50%0:02:191:08:20
DTC Special Services50242284%112.10%38:45:580:05:320:48:453547915.70%0:08:452:22:50
!ex License938995.60%00%3:22:120:02:160:10:36157479.50%0:14:421:42:56
!EX License Express69469199.50%10.10%9:24:030:00:490:23:1526942360.90%0:18:021:34:01
!EX License Express (No Phone)3636100%00%0:12:060:00:200:01:333600%0:00:070:02:34
!ex License RTO18512165.40%00%14:34:090:07:130:18:09378445.40%0:37:152:17:21
!EX License Standard91591199.50%30.30%42:31:000:02:480:56:1443947551.90%0:24:512:15:21
!EX License Standard (No Phone)1414100%00%1:56:040:08:170:16:359535.70%0:09:430:42:00
!ex NO PHONE License21120496.60%10.40%6:30:180:01:540:20:192717884.30%0:19:101:18:47
!ex NO PHONE License RTO6464100%00%3:40:160:03:260:16:49105484.30%0:32:331:06:45
!ex NO PHONE Regional11100%00%0:00:100:00:100:00:10100%0:00:000:00:00
!EX Real ID59955492.40%81.30%35:59:340:03:541:31:2332124140.20%0:09:361:25:44
!EX Real ID (No Phone)313096.70%13.20%5:27:400:11:170:39:2472477.40%0:17:211:00:40
!Ex Regional599600100.10%91.50%114:43:240:11:321:38:3419641469.10%0:16:342:07:38
!ex Registration434297.60%00%0:37:140:00:530:09:084112.30%0:00:280:19:44
!ex Testing3133.30%00%0:00:190:00:190:00:19100%0:02:240:02:24
Hearing Conference88100%00%4:03:280:30:261:14:537112.50%0:26:401:55:12
License Review Unit1007777%22%20:15:080:16:251:44:18641515%0:35:305:45:49
New Registrations & Title3,3333,21096.30%742.20%495:40:310:09:201:27:592,0071,28238.40%0:14:456:23:16
PWAD Placard/Plate24120886.30%93.70%25:18:010:07:200:46:01199197.80%0:06:488:03:47
Real ID3,0462,68488.10%491.60%561:58:360:12:371:31:181,3721,36444.70%0:21:406:03:29
Regional Abstract636196.80%23.10%7:42:170:07:340:29:065946.30%0:05:070:33:29
Regional Intake62553285.10%101.60%100:25:200:11:221:42:2230024238.70%0:29:386:06:05
Regional Services9777.70%00%0:44:440:07:270:54:136111.10%0:12:241:13:36
Registration Renewal/Duplicate1,1231,06594.80%413.60%79:23:200:04:291:16:4690620117.80%0:07:465:32:19
Testing-In Progress86285499%10.10%3:25:000:00:140:16:469176488.60%0:39:002:59:49
Written Exam1,6621,61897.30%140.80%61:29:540:02:171:29:311,32430818.50%0:09:252:12:03
Totals19,82018,23992%3821.90%2354:08:4710,4238,21441.40%
Averages639.3588.312.375:56:240:07:46336.2264.90:18:24
Max3,3333,21091561:58:360:30:261:58:372,0071,3640:39:008:03:47
Report settings
Selected date intervalsTime Period
2025-03-18 - 2025-03-188:00 - 22:00
Branch:All Selected
Service:All Selected
Queue:All Selected
Service Point:All Selected
Staff:All Selected
Report Version 2.1.01-Jan

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