Question 26 Table_Redacted.pdf

The document is a Service Summary report from the New Jersey Motor Vehicle Commission (NJMVC), detailing customer transaction metrics across multiple service lines from March 18 to March 18, 2025, during operating hours of 8:00-22:00. The report comprehensively tracks key performance indicators for 20 distinct service categories, including Driver License, IEX License, Real ID, Registration, and Testing services. The data captures critical metrics such as customer arrivals, served transactions, no-show rates, transaction times, workload, service levels, and waiting times for each service category.

The report reveals significant transaction volumes across services, with Driver License processing 3,034 arrivals and 2,541 served transactions, and New Registrations & Title handling 3,333 arrivals and 3,210 served transactions. Service efficiency varies, with most categories achieving high service rates between 84-100%, and transaction times ranging from seconds to over an hour depending on the specific service. The metrics also track wait times and service level compliance, providing a comprehensive view of operational performance across the NJMVC's diverse service offerings. The granular data allows management to identify potential bottlenecks, optimize staffing, and improve overall customer service delivery.