Relevant_Experience_Form.pdf

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Relevant Experience Form

Instructions:

Each proposer must provide a summary of at least five (5) distinct customer engagements that demonstrate experience delivering Managed Detection and Response (MDR) services comparable in size, scope, and structure to the City of Pasadena’s requirements.

Of these five engagements:

• At least two (2) must be with public sector or municipal clients

• At least two (2) must involve hybrid or cloud-native Microsoft 365 environments with co-managed, tenant-resident MDR operations

Note: A single engagement may be used to satisfy both the public sector and tenant-resident criteria if applicable. However, the overlap does not reduce the total number of required engagements - proposes must still submit five distinct client examples in total.

The City is particularly interested in engagements that reflect:

• MDR operations using Microsoft Defender, Sentinel, and Intune

• Endpoint populations of similar scale (e.g., 2,500 users and 2,500– 5,000 devices)

• Demonstrated ability to support operational maturity, including playbook development, tuning, and knowledge transfer

• Long-term relationships with measurable outcomes in detection, response, and risk reduction

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Client Information Engagement Overview Client Name: Project Title or Description:

Client Type / Sector:

(e.g., City government, County, Higher Ed)

Years of Service (Start – End):

Client Location: Number of Users Supported:

Primary Client Contact Name: Number of Endpoint Supported:

Title / Role: MDR Model Used (e.g., Co-Managed, Tenant-Resident, Fully Managed)

Contact Address / Phone: Key Microsoft Technologies Used (e.g., Defender for Endpoint, Intune, Sentinel)

Scope of Work and Outcomes Please describe the scope of services provided, including onboarding, detection and response capabilities, co-management practices, and any operational or strategic outcomes achieved.

(Attach additional pages if necessary.)

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Please describe the scope of services provided, including onboarding, detection and response capabilities, co-

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Please describe the scope of services provided, including onboarding, detection and response capabilities, co-

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Please describe the scope of services provided, including onboarding, detection and response capabilities, co-

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Please describe the scope of services provided, including onboarding, detection and response capabilities, co-