Radformation ClearCheck ClearCalc SOW 3-24-2025.pdf
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- Solicitation number
- 36C24425Q0514
About this file
This Statement of Work (SOW) details software maintenance and support services for the Radiation Oncology Department at VA Pittsburgh Medical Center, specifically for Radformation software. The contract covers licensing, maintenance, upgrades, and support for specific software packages including ClearCheck, ClearCalc, AutoContour, ChartCheck, and EZFluence, which are used for radiation treatment planning and verification.
Key requirements include bi-annual Eclipse workstation check-ins, software installation and maintenance, setting up treatment plan templates, and providing training and help desk support. The contractor must have technicians certified to work on Eclipse workstations, offer a 1-hour callback response time, and be available Monday through Friday from 8AM-4PM. The contract period is one base year with four one-year option periods, and is part of a sole-source procurement intended for Radformation, Inc. to provide specialized software services for the VA Pittsburgh Healthcare System.
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| File | Type | Posted |
|---|---|---|
| 36C24425Q0514.docx | DOCX document |
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STATEMENT OF WORK
SOFTWARE LICENSES, SOFTWARE UPGRADES, SOFTWARE MAINTENANCE,
AND SUPPORT
RADIATION ONCOLOGY
VA Pittsburgh Medical Center University Drive C Pittsburgh, PA 15240
BACKGROUND: The Radiation Oncology Department of the VA Pittsburgh Medical Center has a requirement for a service contract with Radformation to provide software license, maintenance, software upgrades, and software support. The services needed include routine software upgrades, software troubleshooting, maintenance support, Eclipse workstation check-ins twice per year, and checking the Eclipse workstation parameters. The contracted services will cover training and medical physicist and dosimetrist guidance to ensure that the software is fully operational on the Radiation Oncology Eclipse workstations. Software maintenance, and software upgrades is required to ensure optimal working condition and lessen the likelihood of software down time.
SCOPE: The awarded contractor shall perform software installation, software maintenance and software upgrades in accordance with criteria outlined in this SOW. The contractor shall perform routine software maintenance and upgrades to ensure that the ClearCheck, ClearCalc, AutoContour, ChartCheck, and EZFluence software is installed and operates at its optimal performance. The contractor shall be responsible for setting up the treatment plan templates in the ClearCheck Software. These templates are essential because they provide the platform that the dosimetrists use to create the individual patient treatment plans aimed at the patient’s specific form of cancer. It is required that contractor’s technicians are fully trained and certified to work on the Eclipse workstations. Equipment and software to be serviced and/or maintained includes but is not limited to: (ClearCheck Radiotherapy Treatment Plan Software, and ClearCalc Secondary Calculation Software, EZFluence software, AutoContour software, and ChartCheck.
The contractor shall be responsible for bi-annual check-ins of the Eclipse workstations. The contractor shall be responsible for notifying the VAPHS Bio Medical Department, and the Radiation Oncology Department within 72 hours of the scheduled bi-annual inspection.
TRAINING: The contractor shall be responsible for training and guiding the Radiation Oncology staff whenever there are modifications and/or changes to the software. Training can be performed onsite or via Virtual setup. The contractor shall provide a call line for help desk support. The contractor must be responsible for ensuring a 1-hour callback response time. The contractor shall be available Monday through Friday between the standard hours of 8AM-4PM.
PERIOD OF PERFORMANCE: The period of contract performance shall be for one One (1) Year with four (4) one-year Options.
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