Revised WRNMMC DHA_PWS_.pdf

DHA PWS Template V13 November 16, 2021

Department of Defense Defense Health Agency

Performance Work Statement

Acquisition Management Support At

Walter Reed National Military Medical Center (WRNMMC) Bethesda, Maryland

November 16, 2021

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide Acquisition Management Service Support. The Contractor shall provide 1 full time equivalent (FTE) Senior Contract Analyst – Lead, and 1 full time equivalent (FTE) Contract Analyst for the Department of Logistics at Walter Reed National Military Medical Center (WRNMMC).

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Acquisition Management Services Support as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this Performance Work Statement.

1.3 Background: The contractor prepares and delivers compliant pre- and post-award documentation and/or contractual documents in accordance with the Federal Acquisition Regulation (FAR), the Department of Defense Federal Acquisition Regulation Supplement (DFARS), DHA and Department of Defense (DoD) supplements, policy guidance directives and instructions. These activities are primarily in support of the Department of Logistics-Healthcare Services Contracting Support Team at WRNMMC.

1.4 Objectives: The contractor shall support the Logistics Healthcare Services Contracting Support Department of Logistics at Walter Reed National Military Medical Center by performing, but not limited to, the following objectives:

• Shall report to the Department of Logistics Acquisition Management Service Chief and Supervisory Management Analysts all information pertaining to acquisition and contracting actions for review.

• Demonstrate comprehensive knowledge of DHA Procurement, to include acquisition planning, contract information, administration, compliance, and closeout in accordance with applicable FAR and DHA policies.

• Submit monthly reports to the Acquisition Management Service Chief and Supervisory Management Analysts on all active and outstanding requirements pertaining to acquisition actions.

• Perform majority of assignments independently in a non-managerial role, exercising much latitude oversteps to carry out tasking, prioritize workload and make recommendations on overall strategies.

• Provide adequate support through requests submitted to the DHA/WRNMMC Logistics Department Acquisition Cell group email address.

• Conduct training and educational briefings to ensure all personnel seeking contracting support understand procedures and policies in completing a procurement package for healthcare and non-healthcare requirements at WRNMMC.

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• Engage with customers to ensure their requirements are developed accurately for the approval of the Defense Health Agency Contracting Agency (DHACA) to proceed with procurement.

• Always ensure DHA documentation/templates utilized to create procurement packages are current versions.

• Complete various documentation for Pre-Award Procurement Packages i.e., Market Research, Independent Government Cost Estimates (IGCE), development of Performance Work Statements (PWS) and/or Statement of Work (SOW), Acquisition Strategy, Justification & Approval (Sole Source) and all other documents that may be required in support of requests from the Logistics Centralized COR Team and WRNMMC customers.

1.5 Scope: Contractor provides requested pre-award acquisition support. A complete description of tasks and contractor personnel required is provided in Part 5.

1.6 Period of Performance (PoP):

30 Dec 2026 - 29 Dec 2027 (BASE) 30 Dec 2027 - 29 Dec 2028 (OPY 1) 30 Dec 2028 - 29 Dec 2029 (OPY 2) 30 Dec 2029 - 29 Dec 2030 (OPY 3) 30 Dec 2030 - 29 Dec 2031 (OPY 4)

1.6.1 Transition: Transition-in/transition-out period

1.6.1.1 Incoming Transition: The Contractor shall provide a draft transition plan at the time of proposal from contract to contract. The Contractor shall coordinate with the Government in planning and implementing a complete transition to the Contractor's support model. The Contractor shall collaborate with the Government to develop and deliver an Incoming Transition Plan. The Government shall designate a transition period for the incoming Contractor to coordinate and work with the incumbent Contractor. This transition plan shall include:

• Coordination with Government representatives.

• Review, evaluation and transition of current support services.

• Government-approved training and certification process.

• Transfer of all necessary business and/or technical documentation.

• Orientation phase and program to introduce Government personnel, programs, and users to the Contractor's team, tools, methodologies, and business processes.

• Distribution of Government owned assets, including facilities, equipment, furniture, phone lines, computer equipment, etc.

• Transfer of Government Furnished Equipment (GFE) and Government Furnished

Information (GFI), and GFE inventory management assistance.

• Applicable DHA briefing and personnel in-processing procedures; and

• Issue and account for government keys, ID/access cards, and security codes.

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1.6.1.2 Outgoing Transition (Optional): The Contractor shall provide a plan for 60 days of outgoing transition (as part of the last option period) for transitioning work from an active task order to a follow-on contract/order or Government entity. This transition may be to a government entity, another Contractor or to the incumbent contractor under a new contract/order. In accordance with the Government-approved plan, the Contractor shall assist the Government in planning and implementing a complete transition from this Contract and/or orders issued under this Contract to a successful provider. This should include formal coordination with Government staff and successor staff and management. It shall also include delivery of copies of existing policies and procedures, and delivery of required metrics and statistics. This transition plan shall include:

• Coordination with Government representatives.

• Review, evaluation and transition of current support services.

• Transition of historic data to the Government.

• Government-approved training and certification process.

• Transfer of all necessary business and/or technical documentation.

• Orientation phase and program to introduce Government personnel, programs, and users to the Contractor's team, tools, methodologies, and business processes.

• Disposition of Government owned assets, including facilities, equipment, furniture, phone lines, computer equipment, etc.

• Transfer of Government Furnished Equipment (GFE) and Government Furnished

Information (GFI), and GFE inventory management assistance.

• Turn-in of all government keys, ID/access cards, and security codes.

1.6.1.2.1 The contractor shall comply with transition-out requirements of the DHA for contractors who have been issued a CAC or who generate “records”, as defined by DoD (records manual), including DoD-directed disposition of records, and others displayed on the In/Out (I/O) Processing Portal.

1.7 Administrative specifications

1.7.1 Place of performance: The work shall be performed at Walter Reed National Military Medical Center (WRNMMC), 8901 Rockville Pike Bethesda, MD, 20889.

1.7.2 Recognized Federal holidays: The contractor is not required to perform services on the following holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.7.3 Hours of operation: The contractor is responsible for conducting business Monday thru Friday between the hours of 6:30AM- 4:30PM, except Federal holidays or when the Government

November 16, 2021 facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.7.4 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours.

1.7.5- Telework: Authorized at the discretion and approval of management personnel. All policies and procedures relating to legal compliance and ethics obligation remain in full force and effect while off-site. All required training and the DD Form 2946 Telework Agreement must be completed by the contractor before the telework is approved. The government will not provide the contractor workspace, utilities, internet connectivity, phones, or any office equipment or supplies while in the service of this contract. All telework agreements and suitability for continuation of telework arrangements will be reviewed annually, or at the discretion of the COR and/or the contracting officer.

1.8 Contractor travel: Reserved.

1.9 Other Direct Costs (ODC): Reserved.

1.10 Quality

1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements.

Within thirty calendar days after contract award, three copies of a comprehensive written QCP shall be submitted to the COR and within 5 working days when changes are made thereafter.

After acceptance of the Quality Control Plan (QCP) the contractor shall receive the CO’s acceptance in writing of any proposed change to his QC system. See Part 7, Technical Exhibit 1

- CDRL A001.

1.10.2 Quality assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.11 Contractor personnel

1.11.1 CAC requirements: For all contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security point of contact (POC) will provide the Government all the required information per the DHA CAC request process current version 2.1, January 2018, or more recent when updated. See process attached at Part 7 Section 7.1.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel.

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1.11.1.1 The contractor shall return all CACs to the COR upon the departure of the contractor(s).

1.11.2 Contractor onboarding and training. The contractor shall complete all requirements, training, and forms as prescribed in the following requirements:

1.11.2.1 The DHA’s “Onboarding Checklist for Contractor Employees” is located at the DHA Onboarding and Offboarding Portal at https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx

1.11.2.2 The DHA’s contractor training instructions embedded at Part 7 Section 7.1.2.

(Government (DHA) requirements development staff must cut/paste onboarding checklist at https://info.health.mil/sites/DOP/OnboardingCtr/Contractor_OnBoarding_Checklist.pdf and embed most up-to-date form in Part 7, Section 7.1.2.)

1.11.2.3 The contractor shall comply with onboarding requirements of the DHA for contractors needing to be issued CAC identification, including DoD- and DHA-directed training and forms submission, prior to network access, as displayed in the In/Out-Processing Portal at:

https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx (note: Public Key Infrastructure (PKI)-restricted, printed versions available).

1.11.2.4 The DHA’s new employee handbook at Part 7 Section 7.1.4.

1.11.3 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.11.4 Key control: Reserved.

1.11.5 Lock combinations: Reserved.

1.12 Key personnel (Contractor): Reserved.

1.13 Data rights: Reserved.

1.14 Reporting

1.14.1 Contractor Manpower Reporting (CMR): RESERVED.

1.14.2 Non-Disclosure Agreement (NDA): All contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx https://info.health.mil/sites/DOP/OnboardingCtr/Contractor_OnBoarding_Checklist.pdf https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx

November 16, 2021 shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

1.14.3 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.14.4 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance.

At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.15 Contractor Identification

1.15.1 Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel.

Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is contractor support personnel.

1.15.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order.

Contractor personnel shall make their contractor status known during introductions.

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1.15.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

1.16 Contractor Access to Health Affairs (HA)/DHA Network(s)

1.16.1 FSO/Company's Security POC shall notify the DHA Personnel Security Office after being awarded a contract that requires access to a DoD system (If applicable, if not delete 1.16.1 and

1.16.2 and replace to 1.16 Reserved). Contractor personnel requiring access to the HA/DHA networks for performance of their tasks require a background investigation and the security awareness training. The contractor shall be prepared for this process as it could take two (2) or more weeks. The FSO/Security POC shall submit a Standard Form (SF) 85/86 to DHA's Personnel Security Office for a background investigation.

1.16.2 Company's FSO/Security POC must notify the Personnel Security Office when the contractor has submitted the SF-85/86. The FSO/Security POC, or the COR must notify the DHA Personnel Security Office in writing of a contractor's termination from the contract, including the termination date.

1.17 Personnel Security

1.17.1 The contractor shall comply with DoD 8570.01-M, “Information Assurance Workforce Improvement Program, CH4” November 10, 2015 as amended; 8500.01, “Cybersecurity”, dated March 14, 2014; DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” dated March 3, 2019, Department of Defense Instruction (DoDI) 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”, dated March 13, 2019; and DoDM

5200.02 “Procedures for the DoD Personnel Security Program (PSP),” incorporation change 3, effective September 24, 2020. Contractor responsibilities for ensuring personnel security include, but are not limited to, meeting the following requirements:

1.17.1.1 Follow the DHA Personnel Security Office guidelines for submittal of security clearances. Contact the DHA Personnel Security Office for guidance on the appropriate background investigation required for personnel on the contract. The DHA Personnel Security Office can be reached at (703) 275-6038.

1.17.1.2 Initiate, maintain, and document personnel security investigations appropriate to the individual’s responsibilities and required access to Controlled Unclassified Information (CUI).

1.17.1.3 DHA Personnel Security Office does not deny any access to any automated information system (AIS), network, or Controlled Unclassified Information (CUI). If a contractor receives an unfavorable background investigation, the request for access will be sent back to the FSO for further action. Any unfavorable adjudication will result in DHA Personnel Security Office not signing off on any access request.

November 16, 2021

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE

PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D- Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R- Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.2 Acronyms:

AIS Automated Information System APL Approved Products List APL AQL Acceptable Quality Level ARRT Acquisition Requirements Roadmap Tool ATO Authority to Operate B2B Business-2-Business CAC Common Access Card CAP Cloud Access Point CCEVS Common Criteria Cybersecurity Evaluation and Validation Scheme CDI Covered Defense Information

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CE Computer Environment CDRL Contract Data Requirement List CIO Chief Information Officer CJCSM Chairman of the Joint Chiefs of Staff Manual CMMC Cybersecurity Maturity Model Certification CMR Contractor Manpower Reporting CNSSI Committee on National Security Systems Instruction CO Contracting Officer(s) CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CSP Cloud Service Provider CSSP Cyber Security Service Provider CUI Controlled Unclassified Information DAD-A Deputy Assistant Director for Acquisition DC3 DoD Cyber Crime Center DD Form 254 Department of Defense Contract Security Requirement List (if applicable) DB Design-Build DBB Design-Bid-Build DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DISA Defense Information System Agency DoD Department of Defense DoDD Department of Defense Directive DoDI Department of Defense Instruction DSAs Data Sharing Agreements DSAA Data Sharing Agreement Application DMZ Demilitarized Zone DoDM Department of Defense Manual DPCLO DHA Privacy and Civil Liberties Office DUA Data Use Agreement eMSM Enhanced Multi-Service Markets EULA End User License Agreement EVM Earned Value Management FAR Federal Acquisition Regulation FCI Federal contract information FE Facilities Enterprise FedRAMP Federal Risk Authorization and Management Program FISMA Federal Information Security Modernization Act FRCS Facility Related Control Systems FSO Facilities Security Officer HA Health Affairs HIPAA Health Insurance Portability and Accountability Act HCA Head of the Contracting Activity HIT Health Information Technology IGCE Independent Government Cost Estimate

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IA Information Assurance IO Initial Outfitting I/O In/Out Processing Portal IPv Internet Protocol Version IS Information System ISP Internet Service Provider IT Information Technology ISCM Information Security Continuous Monitoring IV&V Independent Verification & Validation MedCOI Medical Community of Interest MHS Military Health System MIL-STD Military Standard MTFs Military Treatment Facilities NCR National Capitol Region NDA Non-Disclosure Agreement NIAP National Information Assurance Partnership NIST National Institute of Standards and Technology OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPM Office of Personal Management OSD Office of the Secretary of Defense P-ATO Personal Authorization to Operate P&R Personnel and Readiness PGI Procedures, Guidance and Information PDT Project Delivery Team PHI Protected Health Information PII Personally Identifiable Information PIT Platform Information Technology PK Public Key PKI Public Key Infrastructure POA&M Plan of Action and Milestones POC Point of Contact PMO Program Management Office PoP Period of Performance PP Personal Property PPSM Ports, Protocols, and Services Management PRS Performance Requirements Summary PSP Personnel Security Program PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RFP Request for Proposal RFQ Request for Quotation

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RMF Risk Management Framework SP Special Publication SPRS Supplier Performance Risk System SRM Sustainment, Restoration and Modernization SRG Security Requirements Guides STIG Security Technical Implementation Guides TOS Terms of Service US United States UFC Unified Facilities Criteria VPN Virtual Private Network XML Extensible Markup Language

2.3 Applicable Publications, DHA Administrative Instructions (AI), etc. Reserved.

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PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services: The Government:

☐ Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Government Furnished Services required in support of this contract/task orders. These Services are described below:

Staff Orientation - New Employee. Contractor employees shall participate in all staff orientation and/or training. Contractor employees may need to attend a government-sponsored initial orientation to familiarize them with policies and procedures. Orientation attendance will be scheduled by the COR. Such orientation may include instruction on automated processing, standard operating procedures, local in-services, quality improvement policies, communications, and occupational exposure to blood borne pathogens, safety programs, etc.

Annual Training Updates. Contractor employees may be required to complete annual training.

HIPAA Privacy and Security Training (HIPAA 101). Contractor may be required to complete the On-Line Web-based Training Modules within the first 30 days of performance.

In addition to the specified courses listed above, Contractor employees are required to attend or complete on-line any Department of Defense, Army, or Federal Government directed courses.

Contractor employees are required to participate in all mandatory training.

Government unique training. The government may elect to provide unique government training to contract employees who are performing services under this contract. If the government elects to provide such training, the government will provide such training at no additional expense to the contractor or to the contract employee. When directed by the contracting officer, contract employees shall attend all such training in a paid status as part of the normal services required and billed under the contract. Such training shall require a performance commitment by the contractor and the contractor shall reimburse the government (by means of a reduction in an invoice) if a contract employee fails to satisfy the performance commitment after the contract employee receives the unique government training. The amount of the reimbursement shall be the prorated cost of training, calculated based on the total cost of the training and the number of months by which the contract employee fails to complete the performance commitment. The length of the performance commitment shall be 12 months or until the end of all performance under this contract, whichever occurs first.

3.2 Facilities: The Government:

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☐ Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Facilities in support of this contract/task orders. The Government provided Facilities are described below:

The Government will provide facilities required for contract performance. This encapsulates the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment. Space used by contract employees in performance of services may be used for other purposes during their absence. Items of clothing, personal effects, or equipment cannot be secured during their absence. The Government will not incur any liability for theft, damage to, or loss of such personal items. Contract employees shall keep Government furnished supplies, equipment and work areas in a safe, orderly and clean condition. Contract employees shall notify the Government whenever maintenance of equipment is required. Contract employees shall abide by all MTF and Government requirements for physical security of Government property and equipment.

3.3 Utilities: The Government:

☐ Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Utilities in support of this contract/task order. The Government provided Utilities are described below:

All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in the PWS. The Contractor shall instruct employees in utilities conservation practices.

3.4 Equipment: The Government:

☒ Will NOT provide Equipment in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Equipment in support of this contract/task orders. The Government provided Equipment is described below:

The Contractor shall be responsible in providing all the necessary equipment to perform the services outlined in the PWS.

3.5 Materials: The Government:

☐ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not Applicable.

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☒ IS providing Materials in support of this contract/task orders. The Government-provided Materials are described below:

The Government will provide Standard Operating Procedures (SOP) and Policies, Publications and all supporting materials to complete tasks in the PWS.

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PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services: The Contractor:

☐ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Contractor Furnished Services required in support of this contract/task orders.

These Services are described below: Reserved.

4.2 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work listed under Section 5 of this PWS.

4.3 Secret Facility Clearance: Reserved.

4.4 Materials: Reserved.

4.5 Equipment: Reserved.

4.6 Facilities: Reserved.

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PART 5

5.0 SPECIFIC TASKS

5.1 Basic Services: Acquisition Management Procurement Support: Accomplish and deliver compliant pre- and post- award documentation and/or contractual documents in accordance with the Department of Defense (DoD), Federal Acquisition Regulation (FAR), the Department of Defense Federal Acquisition Regulation Supplement (DFARS) and Defense Health Agency (DHA) supplements, policy guidance directives and instructions. Specific tasks include, but are not limited to:

5.1.1 TASKS for All Positions

• Shall report to the Department of Logistics Acquisition Management Service Chief and Supervisory Management Analyst all information pertaining to acquisition and contracting actions for review.

• Demonstrate comprehensive knowledge of DHA Procurement, to include acquisition planning, contract information, administration, compliance, and closeout in accordance with applicable FAR and DHA policies.

• Submit monthly reports to the Acquisition Management Service Chief and Supervisory Management Analyst on all active and outstanding requirements pertaining to acquisition actions.

• Perform majority of assignments independently in a non-managerial role, exercising much latitude oversteps to carry out tasking, prioritize workload and make recommendations on overall strategies.

• Provide adequate support through requests submitted to the DHA/WRNMMC Logistics Department Acquisition Cell group email address.

• Conduct training and educational briefings to ensure all personnel seeking contracting support understand procedures and policies in completing a procurement package for healthcare and non-healthcare requirements at WRNMMC.

• Engage with customers to ensure their requirements are developed accurately for the approval of the Defense Health Agency Contracting Agency (DHACA) to proceed with procurement.

• Always ensure DHA documentation/templates utilized to create procurement packages are current versions.

• Complete various documentation for Pre-Award Procurement Packages i.e., Market Research, Independent Government Cost Estimates (IGCE), development of Performance Work Statements (PWS) and/or Statement of Work (SOW), Acquisition Strategy, Justification & Approval (Sole Source) and all other documents that may be required in support of requests from the Logistics Centralized COR Team and WRNMMC customers.

5.2 Senior Contract Analyst – Lead (1 FTE)

5.2.1 Qualifications:

1) Bachelor’s or Associates Degree .

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2) A 4-year course of study leading to a bachelor's degree with a major in any field, that includes or is supplemented by at least 24 semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods or organization.

3) At least 10 years specialized experience and must possess the FAC-C Professional Certification (graduate level education may be substituted for years of experience or the DoD Contracting Professional certification)

4) Shall be able to read, write, speak and understand English.

5) Be a U.S Citizen.

Duties and Responsibilities:

• Exceptional knowledge of all phases of acquisition management.

• Shall possess outstanding recent operational and managerial resource experience, and a diverse range of subject matter expertise in one or more relevant areas of the acquisition life cycle or program/project functional area, to include: purchasing/procurement, training for staff, research, business process improvement, financial analysis, federal government project or program management, federal statutes and regulations, acquisition or contracting management.

• Demonstrated record of professional excellence within multiple organizations in challenging management/team lead roles. In-depth understanding of state-of-the-art techniques and best practices.

• Proficient knowledge of price and cost analysis to review and assess information derived from Requests for Information (RFI) against previous history, actual and estimated expenditures, and established rates to determine price reasonableness.

• Knowledge of the methods and techniques of fact-finding, analysis, and resolution of complex problems, and the ability to develop concrete action plans to solve problems.

• Exceptional knowledge of Federal and DoD contracting principles (Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS), DoD Directives and Instructions, laws, regulations and procedures.

• Demonstrated ability to provide expert technical advice, staff coordination and consultation to foster formulating guidelines, implementing new developments, and providing expert interpretation

5.3 Contract Analyst (1 FTE)

5.3.1 Qualifications:

1) Bachelor’s or Associates Degree .

2) A 4-year course of study leading to a bachelor's degree with a major in any field, that includes or is supplemented by at least 24 semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods or organization.

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3) Minimum 5 years of direct Federal procurement experience serving as a Federal government and/or contractor employee in the GS-1102 series or equivalent capacity as a contract specialist/administrator or procurement analyst (DoD experience is not required, however preferred).

4) Must possess the FAC-C Professional certification (graduate level education may be substituted for years of experience or the DoD Contracting Professional certification).

5) Shall be able to read, write, speak and understand English.

6) Be a U.S Citizen.

Duties and Responsibilities:

• Extensive knowledge of all phases of acquisition management.

• Extensive knowledge of federal and DoD contracting principles (Federal Acquisition

Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS), DoD Directives and Instructions, laws, regulations and procedures.

• Proficient knowledge of price and cost analysis to review and assess information derived from Requests for Information (RFI) against previous history, actual and estimated.

expenditures, and established rates to determine price reasonableness.

• Knowledge of the methods and techniques of fact-finding, analysis, and resolution of complex problems, and the ability to develop concrete action plans to solve problems.

• Ability to successfully manage routine to moderately complex matters and provide assistance on broad agency efforts in the relevant subject matter area.

• Ability to participate as a member of a team or work independently, coordinates with others, and provides leadership on a diverse range of individual task elements.

5.4 Management Requirements:

General Requirements: The contractor’s organization shall be structured to effectively execute PWS tasks.

The contractor shall identify a single point of contact for each major PWS task. The contractor shall manage all work required under this PWS. The contractor shall, at minimum, perform the following management activities:

Maintain a stable workforce. Ensure 100% of vacant positions are filled with qualified personnel within 30 working days.

To assist government in monitoring, provide current roster with on board date and qualification.

• Develop and maintain a customer focused culture that delivers high-quality performance.

• Ensure all personnel meet or exceed PWS qualification requirements.

• Respond to Contracting Officer and Contracting Officer’s Representative inquiries in a

• timely manner.

• Perform timely corrective action for identified contract discrepancies

5.5 Monthly Progress Reports (MPR)

November 16, 2021

• The Contractor shall ensure that a MPR is submitted outlining the expenditures, billings, progress, status, and any problems/ issues encountered in the performance of this task The MPR shall include section on labor hours and costs expended, by labor category, for each task and sub-task. The Contractor shall require all subcontractors to provide input to the MPR where there are critical or significant tasks related to the prime contract. Critical or significant tasks shall be defined by mutual agreement between the Government and Contractor.

5.6 Program Management Review:

The contractor shall schedule a quarterly Program Management Review that summarizes all information required in the monthly progress reports to include work performed, effort expended, deliverables completed, work in progress, problems encountered, recommended solutions, and work planned during next performance period.

5.7 Personnel Proficiency and Training:

The contractor is responsible for personnel training and qualifications to ensure all personnel supporting this contract remain proficient. The Contractor shall provide status of periodic personnel training and proficiency semiannually in conjunction with Program Management Review.

5.8 Reports and/or Presentations:

As required in accordance with task 5.0 and all subtasks, the contractor will prepare as appropriate conference and/or meeting minutes. Additionally, as required by task 5.0 and all subtasks, the contractor will prepare as appropriate briefings and presentations.

5.9 Required Personnel and Qualifications:

Contractor shall provide a Senior Contract Analyst (1 FTE), and a Contract Analyst (1 FTE) with the necessary training, qualifications, and clearances to accomplish all requirements identified in this PWS. “Summaries of Qualifications” shall be submitted for validation of personnel skill sets in accordance with the below standards. In the event of contractor turnover of employees, “Summaries of Qualifications” shall be submitted through the Contracting Officer for verification of personnel skill sets. For purposes of this section, exceptional knowledge or understanding is defined as greater than ten years’ experience, extensive knowledge is defined as greater than five years’ experience and just understanding or knowledge is defined as greater than three years. Familiarity is defined as understanding the basic concepts and definitions of the subject.

General Qualifications Requirements (All Personnel): The contractor’s workforce shall be professional in demeanor, responsiveness, appearance and deportment. The contractor personnel may be required to interface with Government Senior Leadership. Contractor personnel shall have excellent written and oral communication skills sufficient to provide clear concise

November 16, 2021 communication and documentation. Proficient in the use of the Microsoft Suite of applications including Word, Excel, PowerPoint, Outlook, and Project as well as with Adobe Acrobat.

November 16, 2021

PART 6

6.0 INFORMATION TECHNOLOGY & SECURITY

6.1 All work under this contract is unclassified.

6.2 The TIER 1 or TIER 2 levels and position sensitivity designation for positions under this contract is: (Requirement must be checked in order to be a requirement for this PWS.)

6.2.1 TIER II: Non-critical sensitive position.

6.3 Personally Identifiable Information (PII)/Protected Health Information (PHI), Procurement, and Federal information requirements: Reserved.

6.4 Training

6.4.1 Contractor employees performing cybersecurity/cyberspace functions shall comply with the following requirements: Not Applicable

6.5 Cybersecurity Requirements for Non-DoD IT or Covered Contractor IS: Reserved.

6.6 Risk Management Framework (RMF) for DoD IT: Reserved.

6.7. Facility Related Control Systems: Reserved.

6.8. System Communications - RESERVED

6.9 MHS Demilitarized Zone (DMZ) Medical Community of Interest (MedCOI) Business-to-Business (B2B) Gateway: Reserved.

6.10 Contractor Provided IT Infrastructure: Reserved.

6.11 System Authorization Acess Request (SAAR), Defense Department (DD) Form 2875:

Reserved.

6.12 MHS Systems Telecommunications: Reserved.

6.13 Establishment of Telecommunications: Reserved.

6.13.1 Telecommunications shall be established with the MHS through coordination with DHA.

6.14 Contractors Located On Military Installations: Reserved.

DODIN Decision Tree_160929.pptx

November 16, 2021

PART 7

7.0 ATTACHMENTS/TECHNICAL EXHIBIT LISTING

7.1 The following forms are to be completed by the FSO/Security POC, or COR once the contractor is granted the proper background investigation.

7.1.1 Contractor CAC Request Process.

DHA CAC Request Process.pdf

DMDC TASS

Application.xlsx

7.1.2 DHA’s contractor training instructions.

DHA FY22 Annual

Training List_Oct 2021

7.1.3 DHA’s new employee handbook.

DHA CAE (J-4) New Employee Handbook

November 16, 2021

PART 7, ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement from Part 5)

PWS Reference Acceptable Quality Level (AQL) (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1.

The contractor shall provide designate a point of contact prior to start date of the contract

Written notification must be received by the KO and COR prior to start date of contract.

Zero deviation from standard.

Written notification to KO

PRS # 2

The contractor shall comply with Health and Immunization Requirements

Comply initially and as required

100% of the time COR surveillance and documentation

PRS # 3

The contractor shall comply with Security Requirements

Compliance with zero tolerance regarding trafficking in persons policy

100% of the time COR documentation and program review. Any noncompliance must brought to the immediate attention of the KO

PRS # 4

The contractor shall only provide personnel that meet the Contract’s Qualifications.

Comply with providing qualified personnel

100% of the time COR surveillance and documentation

PRS # 5

The contractor shall Maintain/accomplish the Contract’s duties and responsibilities.

Comply with accomplishing contract duties and responsibilities

100% of the time COR surveillance and documentation

PRS # 6

The contractor shall complete all contract deliverables on time

Comply with completion of contract deliverables on time

100% of the time Random sampling Monthly reports Project officer feedback on the monthly reports Quarterly reviews Continuous review Observation

PRS # 7

The contractor shall maintain a 100% fill rate

Comply with the fill rate 100% of the time COR surveillance and documentation

PRS # 8

The contractor shall fill vacant positions within 30 days of vacancy

Comply with the fill rate 100% of the time COR surveillance and documentation

PRS # 9

The contractor shall comply with a 25 % turnover rate during the performance period

Comply with turnover rate No more than 25% turnover during performance period

COR surveillance and documentation

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PRS # 10

The contractor shall strive to achieve customer satisfaction

Anticipate and address customer complaints

No more than 2 valid complaints during a performance period.

COR surveillance and documentation

7.2 Other Attachments

Attachment 2, Deliverable Schedule Table (Paragraph 6.5.2.1.1)

Attachment 2-Deliverable Schedul

Attachment 3, Cybersecurity Regulations and Guidance (Paragraph 6.7.2.3)

Attachment 3-Cybersecurity Regu

Attachment 4, FRCS Responsibility Matrix (Paragraph 6.7.5.3)

Attachment 4-FRCS Responsibility Matrix.p

Attachment 5, Risk Assessment Timeframes (Paragraph 6.7.7)

Attachment 5-Risk Assessment Timefram

November 16, 2021

PART 7, ATTACHMENT 6

ESTIMATED WORKLOAD DATA

ITEM NAME ESTIMATED QUANTITY

1 Senior Contract Analyst – Lead 1 FTE= 1912

2 Contract Analyst 1 FTE= 1912

November 16, 2021

PART 7, TECHNICAL EXHIBIT 1

DELIVERABLES SCHEDULE

Deliverable Frequency Medium/Format Submit To Applicable to:

CDRL A001 –

Quality Control Plan

Within 30 days of task order award

Contractors discretion

CDRL A001 to CO All, See PWS 1.10.1

Transition-in, Transition-out CDRLs if a Government requirement for this contract.

Transition-in:

Transition-out: 6 months prior to close of contract or unexercised option.

1.6.1.1 and 1.6.1.2.