Questions and Answers.xls

XLS spreadsheet 75 KB Posted Mar 12, 2025

Attached to: Staff Wellness Program - Curriculum and Mobile App
Solicitation number: 44DOC-S3211
Issued by: Nevada

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Written by GovTribe AI · Mar 31, 2025

The file is a Questions and Answers document for Request for Proposals (RFP) 44DOC-S3211 issued by the Nevada Department of Corrections (NDOC), soliciting proposals for a comprehensive Staff Wellness Program with two primary scopes: a peer support curriculum and a mobile application. The project aims to develop an International Critical Incident Stress Foundation (ICISF) curriculum to train approximately 120 staff members in crisis intervention techniques and create a mobile app to connect employees with trained peer supporters. The solicitation was released on March 12, 2025, with proposals due by March 28, 2025, at 1:00 PM, and the contract is set to begin May 14, 2025, and expire June 30, 2025, with a compressed timeline of approximately six weeks to complete both project scopes.

The evaluation criteria include weighted scoring for experience (40%), qualifications (25%), customization (20%), and cost (15%), with a 5% preference given to Nevada-based businesses. Vendors must be registered on nevadaepro.com, hold a Nevada business license, and maintain an active Sam.gov registration. Insurance requirements include $2,000,000 in Commercial General Liability, $1,000,000 in Automobile Liability, and $1,000,000 in Professional Liability. The NDOC currently has no active Crisis Intervention Team (CIT) or Peer Support program, with only prototype plans and some staff certified as CIT instructors. The project will establish a new program targeting all staff, both custody and non-custody, with a focus on mental health wellness and crisis intervention. While a specific budget is not explicitly stated, the contract is funded through June 30, 2025, and the state reserves the right to award up to two contracts.

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Other files

File	Type	Posted
40DOC-S3211 - request-for-proposals - 2025-03-12.docx	DOCX document	Mar 12, 2025
Quote Instructions.pdf	PDF	Mar 12, 2025
Standard-form-contract~2.docx	DOCX document	Mar 12, 2025
44DOC-S3211 - reference-questionnaire - 2025-03-07.pdf	PDF	Mar 12, 2025
Certification-regarding-lobbying~4.pdf	PDF	Mar 12, 2025
44DOC-S3211 - Cost Schedule.docx	DOCX document	Mar 12, 2025
44DOC-S3211 - Insurance Schedule.docx	DOCX document	Mar 12, 2025
Terms-and-conditions-for-services~4.pdf	PDF	Mar 12, 2025

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Bid Q&A for Export Report

Bid Q&A
QUESTION_NBR	CREATED_BY	QUESTION_SUBJECT	QUESTION_TEXT	ANSWER_TEXT
1	VIMALSAVALIA	Proposal Structure and Scope 1 Curriculum Requirements	PROPOSAL QUESTIONS:

1) Can vendors submit a proposal for only one scope (either Scope 1 - Curriculum or Scope 2 - Mobile App) rather than both? Will proposals for a single scope be considered responsive and evaluated independently?

2) Regarding the client references requirement, should references be provided that address experience with both ICISF curriculum implementation and mobile app development, or separate references for each scope?

3) The RFP mentions presentations may be required. Can NDOC provide guidance on the expected format, duration, and scope of these presentations if requested? Is there a due date for these presentations?

4) The RFP indicates that quotes must be submitted via NevadaEPro.com. Should technical and cost proposals be uploaded as separate attachments, and if so, how should they be labeled?

5) The RFP indicates in section 2 that the State may, at its discretion, award two (2) contracts in conjunction with this request for proposals. If submitting for both scopes, should vendors price each scope separately assuming they could be awarded independently, or provide any discount for being awarded both scopes?

CURRICULUM QUESTIONS:

1) Can NDOC provide more specifics about which ICISF curriculum modules are required for this project? There are multiple ICISF certification courses available (CISM, GRIN, etc.) - which specific certifications should the approximately 120 NDOC staff receive?

2) What is the current crisis intervention/peer support infrastructure at NDOC, if any? Will we be building on existing processes or creating an entirely new program?

3) Regarding the requirement to train approximately 120 NDOC staff members, will these sessions be conducted entirely online? Or in-person any physical locations. Also what is the anticipated maximum class size for each training session?

4) Does NDOC have an existing training schedule/availability for the staff to be trained, or will this be coordinated after contract award?	PROPOSAL ANSWERS: 1) Vendors can submit a proposal for only one scope. Proposals for a single scope will be considered responsive and evaluated independently. 2) Vendors submitting proposals for both Scopes can provide client references that address mobile app development for ICISF curriculum. If they do not have references an ICISF app, they can submit separate references for both Scopes. Vendors submitting proposals for one scope of work should provide only references for the applicable Scope. 3) Presentations should be done in PowerPoint or similar presentation software, approximately fifteen to twenty minutes in length. Presentations should be completed 4/30/25 as contract begins 5/14. 4) Yes they should be seperated and labeled accordingly . 5) Vendors should price each Scope separately as the contracts may be separately awarded. Pricing for each Scope should indicate any discount if both Scopes are awarded. CURRICULUM QUESTIONS: 1) NDOC wants to incorporate Assisting individuals in crisis and group crisis intervention. Additional ICISF certifications, and other educational qualifications and experiences will be considered alongside CISM certification. 2) NDOC has no active CIT or Peer Support program. Prototype plans have beeen made, including several staff who are certified CIT instructors and a Peer Support manual that has been created. The vendor will be establishing a new program with some staff who are educated in these fields. They may utilize aspects of the prototype Peer Support Manual. 4) The training will be coordinated after the contract award, in conjunction with the Employee Development Division.
	2	VIMALSAVALIA	Scope 2 Mobile App Requirements and Timeline	CURRICULUM IMPLEMENTATION:

1) Will NDOC expect the contractor to provide ongoing certification maintenance or recertification support beyond the contract period?

2) Is there a specific preferred format for the training materials to be developed (digital, print, or both)?

3) Are there any existing NDOC policies regarding confidentiality, ethics, or peer support that must be integrated into the curriculum customization?

4) Can the contractor partner with an external vendor to handle the certification or expertise in ICISF's Peer Support curriculum for Scope 1?

5) What are different types of roles and departments within NDOC that will be targeted for this program?

6) For the customized peer support program design, does NDOC have specific expectations regarding the format and content of the deliverable beyond what's outlined in the RFP?

7) Ideally in how many hours, the training material should be completed by the users? Will this be a self paced training for the users?

MOBILE APP REQUIREMENTS:

1) Does NDOC require the mobile app to be distributed through public app stores (Apple App Store, Google Play) or will it be deployed through an enterprise distribution mechanism?

2) Are there specific NDOC or State of Nevada IT security policies, requirements, or existing authentication systems that the mobile app must comply with or integrate with?

3) Will the mobile app need to integrate with any existing NDOC systems or databases?

4) Does NDOC have a preferred hosting environment for backend services supporting the mobile app, or should the vendor propose hosting solutions?

5) What is the expected user volume for the mobile app? Will all NDOC staff (beyond the 120 trained individuals) have access to the app?

6) Will NDOC require source code ownership for the mobile app in addition to the training materials?

7) Should the mobile app support offline functionality for users in areas with limited connectivity?	CURRICULUM IMPLEMENTATION: 1) The vendor will not be expected to continue providing certifications beyond the scope of the contract and the training they are paid to provide. 2) NDOC wants all training materials in a digital format for future use, but printed materials should be used for the qualifying classes. 3) The prototype Peer Support manual has guidelines for confidentiality that are still awaiting Attorney General approval. Whether the Vendor chooses to implement a brand new policy or use the existing guidelines, the confidentiality regulations must be vetted by the Attorney General's office to ensure legal requirements are being met. 4) Yes, which should be detailed in their contract bid. 5) All staff, custody and non-custody, will be eligible to participate in Peer Support and CISD throughout every department of the NDOC. 6) No. Our goal is to help our staff with mental health wellness and that is what we want to see in the program design. 7) The training program should be in person training and consist of 24 hours of training. MOBILE APP REQUIREMENTS: 1) App should be available on public app stores. Only NDOC staff should be using the app. 2) No it will not need to comply with NDOC IT security. 3) No, this app will not integrate with systems or databases. 4) The vendor should propose hosting solutions. 5) All staff will have access to the app, which based on current staffing would approximately 3,000 individuals if every stafff member uses the service. All staff members are not expected to use the service. 6) No, we will not need to own the source code. Yes, we will want to own the training materials to distribute to our staff as we bring in new participants in the coming years.7) Yes.
	3	VIMALSAVALIA	Implementation, Post-Launch Support, and Evaluation	MOBILE APP FEATURES:

1) Regarding analytics and reporting capabilities, are there specific metrics NDOC requires beyond what is outlined in the RFP?

2) The Mobile App specifications mention Integration of analytics tools to track user engagement. Does NDOC have preferred analytics platforms that should be integrated, or should vendors propose their own solutions?

3) For the real-time communication feature, what are NDOC's expectations regarding response times for peer supporters who receive requests through the app?

4) For the mobile app user profiles, what specific user data fields will need to be captured for both support seekers and peer supporters?

5) The RFP requires the app to be developed for both iOS and Android platforms. Are there specific minimum OS versions that must be supported?

6) For data protection and HIPAA compliance, will the app need to store any protected health information (PHI), or will communications be ephemeral?

7) Does NDOC have branding guidelines or styling preferences that should be incorporated into the mobile app design?

TIMELINE AND IMPLEMENTATION:

1) Given the strict June 30, 2025 deadline, when does NDOC anticipate the peer support training sessions will be scheduled?

2) The RFP timeline shows a contract start date of May 14, 2025, leaving approximately 6 weeks to complete both scopes. Can NDOC confirm this compressed timeline is accurate, and if so, are there any specific milestones or deliverable deadlines within this period?

3) Will NDOC require formal user acceptance testing (UAT) for the mobile app, and if so, how does this factor into the compressed timeline before the June 30, 2025 deadline?

4) Given the strict timeline constraints, would NDOC consider an agile development approach with phased delivery for the mobile app, prioritizing core functionality first?	MOBILE APP FEATURES: 1) No, but we welcome any metric reports the app can provide pertaining to staff usage. 2) Vendors should propose their own solutions. 3) The expectation is Peer Support specialists will schedule appointments with staff seeking peer support. Each institution will have a staff liaison who pairs a specialist with a staff member seeking Peer Support. 4) Staff Name, Phone Number, Dates Available to Speak, Best Times to Meet, A field to describe what they are hoping to get out of Peer Support. 5) No. 6) No, there will be no confidential health information stored on the app. 7) Preferrably the branding would align with the green and brown color scheme of NDOC and the badge emblem. Examples can be found on joinndoc.com. TIMELINE AND IMPLEMENTATION: 1) We want to start scheduling training sessions as soon as we have a vendor in place and approved training times through our institutional leadership. 2) This timeline is accurate and all deliverable must be met and paid by June 30, 2025. 3) UAT is acceptable provided it is completed by June 30, 2025. 4) All deliverables must be met and paid by June 30, 2025.
	4	VIMALSAVALIA	Proposal Questions	Can vendors submit a proposal for only one scope (either Scope 1 - Curriculum or Scope 2 - Mobile App) rather than both? Will proposals for a single scope be considered responsive and evaluated independently?	Vendors can submit a proposal for only one scope. Proposals for a single scope will be considered responsive and evaluated independently.
	5	VIMALSAVALIA	Proposal Questions	Regarding the client references requirement, should references be provided that address experience with both ICISF curriculum implementation and mobile app development, or separate references for each scope?	Vendors submitting proposals for both Scopes can provide client references that address mobile app development for ICISF curriculum. If they do not have references an ICISF app, they can submit separate references for both Scopes. Vendors submitting proposals for one scope of work should provide only references for the applicable Scope.
	6	VIMALSAVALIA	Proposal Questions	The RFP mentions presentations may be required. Can NDOC provide guidance on the expected format, duration, and scope of these presentations if requested? Is there a due date for these presentations?	Presentations should be done in PowerPoint or similar presentation software, approximately fifteen to twenty minutes in length. Presentations should be completed 3/28/25 as contract begins 5/14.
	7	VIMALSAVALIA	Proposal Questions	The RFP indicates that quotes must be submitted via NevadaEPro.com. Should technical and cost proposals be uploaded as separate attachments, and if so, how should they be labeled?	Yes they should be submitted seperately and labeled accordingly.
	8	VIMALSAVALIA	Proposal Questions	The RFP indicates in section 2 that the State may, at its discretion, award two (2) contracts in conjunction with this request for proposals. If submitting for both scopes, should vendors price each scope separately assuming they could be awarded independently, or provide any discount for being awarded both scopes?	Vendors should price each Scope separately as the contracts may be separately awarded. Pricing for each Scope should indicate any discount if both Scopes are awarded.
	9	VIMALSAVALIA	Curriculum Questions	Can NDOC provide more specifics about which ICISF curriculum modules are required for this project? There are multiple ICISF certification courses available (CISM, GRIN, etc.) - which specific certifications should the approximately 120 NDOC staff receive?	NDOC wants to incorporate Assisting individuals in crisis and group crisis intervention. Additional ICISF certifications, and other educational qualifications and experiences will be considered alongside CISM certification
	10	VIMALSAVALIA	Curriculum Questions	What is the current crisis intervention/peer support infrastructure at NDOC, if any? Will we be building on existing processes or creating an entirely new program?	NDOC has no active CIT or Peer Support program. Prototype plans have beeen made, including several staff who are certified CIT instructors and a Peer Support manual that has been created. The vendor will be establishing a new program with some staff who are educated in these fields. They may utilize aspects of the prototype Peer Support Manual or bring an entirely new manual. The manual will be vetted by the Attorney General's office to ensure all applicable Nevada laws are covered.
	11	VIMALSAVALIA	Curriculum Questions	Regarding the requirement to train approximately 120 NDOC staff members, will these sessions be conducted entirely online? Or in-person any physical locations. Also what is the anticipated maximum class size for each training session?	Sessions may be scheduled for in-person. A maximum class size would constitute 30 individuals.
	12	VIMALSAVALIA	Curriculum Questions	Does NDOC have an existing training schedule/availability for the staff to be trained, or will this be coordinated after contract award?	The training will be coordinated after the contract award, in conjunction with the Employee Development Division.
	13	VIMALSAVALIA	Curriculum Implementation	Will NDOC expect the contractor to provide ongoing certification maintenance or recertification support beyond the contract period?	The vendor will not be expected to continue providing certifications beyond the scope of the contract and the training they are paid to provide.
	14	VIMALSAVALIA	Curriculum Implementation	Is there a specific preferred format for the training materials to be developed (digital, print, or both)?	NDOC wants all training materials in a digital format for future use, but printed materials should be used for the qualifying classes if done in-person.
	15	VIMALSAVALIA	Curriculum Implementation	Are there any existing NDOC policies regarding confidentiality, ethics, or peer support that must be integrated into the curriculum customization?	The prototype Peer Support manual has guidelines for confidentiality that are still awaiting Attorney General approval. Whether the Vendor chooses to implement a brand new policy or use the existing guidelines, the confidentiality regulations must be vetted by the Attorney General's office to ensure legal requirements are being met.
	16	VIMALSAVALIA	Curriculum Implementation	Can the contractor partner with an external vendor to handle the certification or expertise in ICISF's Peer Support curriculum for Scope 1?	Yes, which should be detailed in their contract bid.
	17	VIMALSAVALIA	Curriculum Implementation	What are different types of roles and departments within NDOC that will be targeted for this program?	All staff, custody and non-custody, will be eligible to participate in Peer Support and CISD throughout every department of the NDOC.
	18	VIMALSAVALIA	Curriculum Implementation	For the customized peer support program design, does NDOC have specific expectations regarding the format and content of the deliverable beyond what's outlined in the RFP?	No. Our goal is to help our staff with mental health wellness and that is what we want to see in the program design.
	19	VIMALSAVALIA	Curriculum Implementation	Ideally in how many hours, the training material should be completed by the users? Will this be a self paced training for the users?	This should be an in person class and 24 hours of curriculum should be included
	20	VIMALSAVALIA	Mobile App Requirements	Does NDOC require the mobile app to be distributed through public app stores (Apple App Store, Google Play) or will it be deployed through an enterprise distribution mechanism?	Public store is preferred Only NDOC staff should be using the app.
	21	VIMALSAVALIA	Mobile App Requirements	Are there specific NDOC or State of Nevada IT security policies, requirements, or existing authentication systems that the mobile app must comply with or integrate with?	No.
	22	VIMALSAVALIA	Mobile App Requirements	Will the mobile app need to integrate with any existing NDOC systems or databases?	No, this app will not integrate with systems or databases.
	23	VIMALSAVALIA	Mobile App Requirements	Does NDOC have a preferred hosting environment for backend services supporting the mobile app, or should the vendor propose hosting solutions?	The vendor should propose hosting solutions.
	24	VIMALSAVALIA	Mobile App Requirements	What is the expected user volume for the mobile app? Will all NDOC staff (beyond the 120 trained individuals) have access to the app?	All staff will have access to the app, which based on current staffing would approximately 3,000 individuals if every stafff member uses the service. All staff members are not expected to use the service.
	25	VIMALSAVALIA	Mobile App Requirements	Will NDOC require source code ownership for the mobile app in addition to the training materials?	No, we will not need to own the source code. Yes, we will want to own the training materials to distribute to our staff as we bring in new participants in the coming years.
	26	VIMALSAVALIA	Mobile App Requirements	Should the mobile app support offline functionality for users in areas with limited connectivity?	Yes.
	27	VIMALSAVALIA	Mobile App Requirements	Regarding analytics and reporting capabilities, are there specific metrics NDOC requires beyond what is outlined in the RFP?	No, but we welcome any metric reports the app can provide pertaining to staff usage.
	28	VIMALSAVALIA	Mobile App Requirements	The Mobile App specifications mention Integration of analytics tools to track user engagement. Does NDOC have preferred analytics platforms that should be integrated, or should vendors propose their own solutions?	Vendors should propose their own solutions.
	29	VIMALSAVALIA	Mobile App Requirements	For the real-time communication feature, what are NDOC's expectations regarding response times for peer supporters who receive requests through the app?	The expectation is Peer Support specialists will schedule appointments with staff seeking peer support. Each institution will have a staff liaison who pairs a specialist with a staff member seeking Peer Support.
	30	VIMALSAVALIA	Mobile App Requirements	For the mobile app user profiles, what specific user data fields will need to be captured for both support seekers and peer supporters?	Staff Name, Phone Number, Dates Available to Speak, Best Times to Meet, A field to describe what they are hoping to get out of Peer Support.
	31	VIMALSAVALIA	Mobile App Requirements	The RFP requires the app to be developed for both iOS and Android platforms. Are there specific minimum OS versions that must be supported?	No.
	32	VIMALSAVALIA	Mobile App Requirements	For data protection and HIPAA compliance, will the app need to store any protected health information (PHI), or will communications be ephemeral?	No, there will be no confidential health information stored on the app.
	33	VIMALSAVALIA	Mobile App Requirements	Does NDOC have branding guidelines or styling preferences that should be incorporated into the mobile app design?	Preferrably the branding would align with the green and brown color scheme of NDOC and the badge emblem. Examples can be found on joinndoc.com.
	34	VIMALSAVALIA	Timeline and Implementation	Given the strict June 30, 2025 deadline, when does NDOC anticipate the peer support training sessions will be scheduled?	We want to start scheduling training sessions as soon as we have a vendor in place and approved training times through our institutional leadership.
	35	VIMALSAVALIA	Timeline and Implementation	The RFP timeline shows a contract start date of May 14, 2025, leaving approximately 6 weeks to complete both scopes. Can NDOC confirm this compressed timeline is accurate, and if so, are there any specific milestones or deliverable deadlines within this period?	This timeline is accurate and all deliverable must be met and paid by June 30, 2025.
	36	VIMALSAVALIA	Timeline and Implementation	Will NDOC require formal user acceptance testing (UAT) for the mobile app, and if so, how does this factor into the compressed timeline before the June 30, 2025 deadline?	UAT is acceptable provided it is completed by June 30, 2025. All deliverables must be met and paid by June 30, 2025.
	37	VIMALSAVALIA	Timeline and Implementation	Given the strict timeline constraints, would NDOC consider an agile development approach with phased delivery for the mobile app, prioritizing core functionality first?	All deliverables must be met and paid by June 30, 2025.
	38	DANERICKSON	Features and Scope	What are the absolute minimum required features for launch? Given the tight timeline, can the State confirm which features are non-negotiable for MVP and which can be phased into future updates? What level of peer-to-peer communication is required at launch? Is basic text-based chat sufficient, or does the MVP require real-time audio/video calling? If real-time features are required, can we leverage third-party tools (e.g., Twilio, Zoom SDK, Firebase)? What external crisis intervention resources need to be integrated?Should the app link to an existing crisis hotline or have an in-app emergency escalation system? If a third-party crisis management system exists, does it offer APIs for integration? What level of anonymity and confidentiality is expected for users? Should peer support interactions be fully anonymous, or will NDOC staff profiles be visible?	The minimum features for launch will need to include the ability to submit a request for Peer Support and scheduling an appointment. Real time video is not necessary for the launch. External resources should include emergency numbers, such as the suicide hotline, and resources for state insurance approved mental health resources. Peer Support specialists will be paired with Peer Support seekers by a staff liaison, so Specialists and Seekers should be able to see each otherand their specific appointments and interaction.
	39	DANERICKSON	Technology Stack and Infrastructure	Does the State have a preferred technology stack or existing infrastructure that the app must integrate with? Should the app be cloud-hosted, or does NDOC have an on-premise requirement? Are there existing authentication systems (e.g., Single Sign-On, Active Directory) that the app must integrate with? Are there specific Nevada state or federal security regulations (e.g., HIPAA, CJIS, NIST) that must be followed? Will NDOC host user data on its own servers, or should the vendor provide cloud-based storage solutions (AWS GovCloud, Azure Government)? What mobile platforms and device types must be supported at launch?	We have no preferred stack and the app should be cloud-hosted. There are no existing authentication systems.. There are no security regulation. The vendor should provide serve and storage solutions. An app supported by Apple and Android, supported on phone and tablet at launch.
	40	DANERICKSON	Other	Will NDOC conduct its own security audits and penetration testing, or should the vendor provide third-party security validation? If security audits are required, what is the expected timeframe for testing before app deployment? Given the tight deadline, can security testing be post-launch, or must it be completed pre-launch? Is there an existing design system or branding guidelines that must be followed? What are the expected onboarding and training requirements for staff using the app? Will NDOC handle staff training internally, or does the vendor need to provide documentation and training materials? What level of app store deployment support is required? What level of post-launch support and bug fixes are expected within the contract timeframe? Does NDOC anticipate additional funding in future phases for long-term enhancements? Are progress payments available, or is final payment only upon full project completion? Will NDOC provide dedicated internal resources for project collaboration? Will NDOC assign a project manager or technical point of contact for app integration?	Vendor should be provide security validation. Testing can be done post launch, provided all deliverables and billing are completed by June 30, 2025. No design must be followed, but NDOC colors and brandinig are preferred. NDOC can handle training for the app provided our Peer Support leadership is trained on using the app. All deliverables must be met and paid by June 30, 2025. Additional funding for the future is possible but not guaranteed. The complete cost of the project will be dispersed by June 20, 2025. NDOC will have dedicated staff and a management team to assist with app integration.
	41	DANERICKSON	Crisis Management Resources	What external crisis intervention resources need to be integrated?Should the app link to an existing crisis hotline or have an in-app emergency escalation system? If a third-party crisis management system exists, does it offer APIs for integration?	Emergency resources such as 988 and professional resources covered by state insurance.
	42	DANERICKSON	Peer to Peer Communication	What level of peer-to-peer communication is required at launch? Is basic text-based chat sufficient, or does the MVP require real-time audio/video calling? If real-time features are required, can we leverage third-party tools (e.g., Twilio, Zoom SDK, Firebase)?	Basic text chat and appointment scheduling features.
	43	DANERICKSON	User Identity	What level of anonymity and confidentiality is expected for users? Should peer support interactions be fully anonymous, or will NDOC staff profiles be visible?	Peer Support specialists will be paired with Peer Support seekers by a staff liaison, so Specialists and Seekers should be able to see each otherand their specific appointments and interaction.
	44	DANERICKSON	User Authentication	Are there existing authentication systems (e.g., Single Sign-On, Active Directory) that the app must integrate with?	No.
	45	DANERICKSON	Regulatory Compliance	Are there specific Nevada state or federal security regulations (e.g., HIPAA, CJIS, NIST) that must be followed?	No, as there is no confidential information being stored on the app.
	46	DANERICKSON	Infrastructure	Will NDOC host user data on its own servers, or should the vendor provide cloud-based storage solutions (AWS GovCloud, Azure Government)?	Vendor cloud-based.
	47	DANERICKSON	Supported Devices	What mobile platforms and device types must be supported at launch?	An app supported by Apple and Android, supported on phone and tablet at launch.
	48	DANERICKSON	Security	Will NDOC conduct its own security audits and penetration testing, or should the vendor provide third-party security validation? If security audits are required, what is the expected timeframe for testing before app deployment? Given the tight deadline, can security testing be post-launch, or must it be completed pre-launch?	Vendor should be provide security validation. Testing can be done post launch, provided all deliverables and invoices paid by June 30, 2025.
	49	DANERICKSON	Design	Is there an existing design system or branding guidelines that must be followed?	No design must be followed, but NDOC colors and brandinig are preferred.
	50	DANERICKSON	Staff Training	What are the expected onboarding and training requirements for staff using the app? Will NDOC handle staff training internally, or does the vendor need to provide documentation and training materials?	NDOC can handle training for the app provided our Peer Support leadership is trained on using the app. All deliverables must be met and paid by June 30, 2025.
	51	DANERICKSON	Deployment	What level of app store deployment support is required?	A level of support that allows all of our staff to access this app.
	52	DANERICKSON	Ongoing Support	What level of post-launch support and bug fixes are expected within the contract timeframe? Does NDOC anticipate additional funding in future phases for long-term enhancements?	We expect the app to be functional by deliverable deadline. We hope to have future funding but that is not guaranteed.
	53	DANERICKSON	Future Enhancements	Does NDOC anticipate additional funding in future phases for long-term enhancements?	We do not know.
	54	DANERICKSON	Payment Terms	Are progress payments available, or is final payment only upon full project completion?	Final payment on completion of deliverables.
	55	DANERICKSON	Collaboration	Will NDOC provide dedicated internal resources for project collaboration? Will NDOC assign a project manager or technical point of contact for app integration?	Yes, we have dedicated staff for project collaboration and project management.
	56	JCARTER@WEBMD.NET	Total Eligible Platform Users	How many eligible users would have access to the well-being mobile app?	Approximately 3,000 if all staff use the app.
	57	JCARTER@WEBMD.NET	Total Eligible Trainees	How many users would be part of the training outlined in "Scope 1 - Curriculum"?	Approximately 120 total..
	58	JCARTER@WEBMD.NET	Contract Term	It appears the contract term is 2 months, maybe I am missing something but typically well-being program administration and support contract terms are around 3 years. Is the services being requested in this contract simply to provide training and a well-being app that would then be managed solely by those employees without support from the provider?	There are two parts. The first is staff training for Peer Support and CISM. The second is an app for Peer Support. Both services are being requested.
	59	JCARTER@WEBMD.NET	App Development	Is the RFP for creating a custom app for the state?	One part it for creating an app for NDOC peer support.

File details come from the government source that posted it. Updated Mar 31, 2025.