Quality Assurance Surveillance Plan.pdf

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Quality Assurance Surveillance Plan for

AFLCMC ON-SITE DEPOT SUPPORT (OSDS) FOR

AFSOC C-130 WEAPONS SYSTEMS and SUB-

SYSTEMS

Purchase Request: FD2060-20-30160

26 February 2020

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1.0 Purpose

This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. While the Services Summary (SS) is releaseable to the Contractor, the QASP is an internal government document. (AFI 63-138, 6.2.2) The QASP establishes procedures for the assessment/inspection process. It provides the details associated with a continuous oversight process, to include:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring

• How monitoring efforts and results will be documented

1.1 The contractor is responsible for implementing and delivering performance that meets contract standards using its own quality control plan, See PWS, Contract Data Requirements List (CDRL), A007 and para 4.3.2. The QASP provides the structure for the Government’s surveillance of the Contractor’s performance to ensure that it meets contract standards. It is the Government’s responsibility to be objective, fair and consistent in evaluating contractor performance. See PWS in various locations, search on “quality”.

1.2 The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan. Contractor requirements are contained in the PWS. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance. Copies of the QASP and any revisions will be shared with multi-function team (MFT) members to facilitate implementation of surveillance activities. In addition, the QASP should recognize and accommodate unforeseen or uncontrollable circumstances which might occur that are outside the control of the Contractor.

1.3 Objective(s) The OSDS Program provides Air Force Special Operations Command (AFSOC) with a small, quick reaction, gap-filler, limited depot capability for all of its C-130 Weapons Systems. The primary customer of the OSDS contractor depot maintenance team (CDMT) is AFLCMC/WIUA, Special Operations Forces/System Program Office (SOF/SPO), Fixed Wing Branch. The primary customer of WIUA is AFSOC/A4M. The OSDS CDMT directly supports WIUA-Operating Location (OL) Hurlburt (HRT) to provide weapons system support to A4M.

The OSDS CDMT shall provide AFLCMC/WIUA with a highly skilled labor and labor management team to resolve system support issues for all AFSOC Specialized C-130s, components, and supporting systems. The OSDS CDMT provides depot support within the team’s capabilities based on priority, manpower, infrastructure, and technical support constraints.

See Performance Work Statement (PWS), Attachment E, for OSDS Program structure. The CDMT accomplishes unscheduled depot level maintenance (UDLM), modifications, limited fabrications, component overhaul/refurbishments, inspections and technical evaluations. The goal of OSDS is to provide the highest quality support to improve aircraft availability, that is on schedule and provided at a fair cost to the Government.

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1.4 Result(s)

The QASP is used for managing contractor performance assessment by ensuring that systematic quality assurance methods validate that contractor quality control efforts are timely, effective, and are delivering the results specified in the contract. The QASP directly corresponds to the performance objectives and standards specified in the PWS. It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document contractor performance results to determine if the contractor has met the required performance standards for each objective in the PWS. Successful completion of the objectives for the performance of the contract constitutes success of the program.

1.5 Authority

Generally, authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract or order.

2.0 Assessment Management

2.0.1 Surveillance Standard

The Contractor must correct each discrepancy through re-performance. Recurring discrepancies during the reporting period which bring the performance threshold below the acceptable level will be recorded and reported IAW Task Order QASP/QSP by the site COR(s)/alternate COR (ACOR) to the PCO for appropriate action. Additionally, if the same discrepancies occur repeatedly throughout different reporting periods, this will reflect upon the Contractor's CPAR performance rating. The COR/ACOR will annotate the unacceptable performance and notify the PCO in order to address the problem areas with the Contractor.

In those instances where re-performance is not possible, the PCO may deduct payment IAW the inspection of services clause.

NOTE: The ACORs, formerly referred to as Quality Assurance Representatives (QAR)s provide the primary inspection support for contractor direct maintenance activities.

2.0.2 Surveillance of Non-Service Summary Items

Surveillance planning includes the selection of the key processes and products for surveillance and takes into account the likelihood and consequence of failure of the process/product, performance history (if available), work effort being accomplished (i.e.

Safety of Flight (SOF) or Critical Safety Items (CSI)), any mandatory inspections, and any special process, such as Non-Destructive Inspection or Testing (NDI/NDT), welding, and painting. See also PWS, Paragraph 4.3.3.4 for Acceptable Quality Level (AQL). Note:

NDI/NDT will be performed by the government supported host unit.

The Government reserves the right to inspect and test services required by the contract, to the extent practicable, at all times and places, during the term of the contract IAW the contract inspection clause.

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2.0.3 Process/Product Table

Process/Product Table Process/Product SOF/CSI Audit

Point Technique Frequency Intensity QA

System/ Work

Process

In Process Inspections (IPI) Gov Mandated

SOF/CSI Prior to contractor proceeding

Inspection Occurrence 100%

QA

System

Completed Maintenance

Action

SOF/CSI At contractor task completion

Inspection Occurrence 100% QA System

Internal Audits N/A Audit Schedule

Verification As identified on monthly surveillance

PM/FSM

Approved

Audit Schedule

QA

System

Contractor Local Operating

Procedures

N/A Schedule and

Random

Verification

Inspection

As identified on monthly surveillance

PM/FSM

Approved

Audit Schedule

QA

System

Red Xs SOF Red X Inspection Occurrence 100% Work Process

Aircraft Checks SOF Aircraft Inspection Occurrence 100% Work Process

MOD Kits N/A Receipt Inspection

Inspection Occurrence 100% Work Process

Process/Product Table Legend:

Process/Product: Identify specific process or product requiring surveillance.

SOF/CSI: See DCMA-INST 308 and 303 respectively for definition.

Audit Point: Location or occasion where surveillance will take place.

Surveillance Techniques:

• Inspection - Conformity evaluation by observation and judgment accompanied, as appropriate, by measurement or gauging.

• Testing - Determine compliance of one or more characteristics or performance criteria according to an established procedure.

• Witness - Observe the Contractor performing an inspection or test.

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• Verification - Confirm, through the provision of objective evidence, that specified requirements have been fulfilled by the Contractor’s surveillance.

Frequency: How often surveillance will be performed?

Intensity: Level of surveillance effort based on risk factor.

QA System/Work Process: QA System: Contractual quality processes imposed by QA requirements of the contract; Work Process: Technical requirements imposed by the PWS for the accomplishment of work.

2.0.4 Surveillance Execution

The AFLCMC/WIUA-OL CORs and 1 SOMXG/MXQAE ACORs will develop the surveillance plan and will perform surveillance to ensure Contractor compliance with the appropriate paragraphs of the PWS, other Government requirements, and the Contractor’s own procedures. Surveillance is reported monthly on OSDS Form 46-105 Report, see Attachment 3 for sample.

2.0.5 Surveillance Documentation

The COR/ACOR will record the results of the surveillance, noting the date, time, inspector/observer (COR or ACOR), serial number or other identifier, inspection item/area (component system), number of observations, observations/deficiencies noted (results), and CAR information (if applicable). If surveillance indicates performance does not meet required quality and safety standards identified in the PWS (Applicable Documents/Directives), the COR or ACOR will notify the Contractor and the CO (see Para 6 for specific CAR procedures).

2.1 Services Summary

Performance Objective PWS

Reference Performance Threshold Method of

Surveillance Performance Quality Measurement shall be based on established AQL assessment criterial. To receive a ACOR QA pass, ACOR PARs shall contain no more Category I Minor Findings than established in the AQL in Para 4.3.3.4 and zero Category I or Category II, Major Discrepancies. ACORs will document inspection findings on the PAR form. See Attachment L.

4.4.3 To receive a score of “0”, or meets

standards, the contractor must complete assigned tasks and documentation without rework 90- 95% of the time as assessed in that reporting month.

In-Process and Final Inspections for all tasks

(100%) and random technical compliance inspections

Schedule measurement shall be based on completed maintenance tasks during each calendar month.

4.4.4 To receive a score of “0”, or meets

standards, the contractor must complete at least 90% of assigned tasks within the established timelines, either locally developed or per technical order.

CORs, MXG Lead ACOR will review

Daily Production Status, Weekly Status Reports and completed WFPs

100% Inspection Turnover Metric: This performance shall be determined by the number of FFP team

4.4.5 To receive a score of "0" or meets

standard, the FFP team complement must be 100% filled within 30

CORs, MXG Lead ACOR review WSR

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complement positions filled in accordance with PWS Attachment A, Team Complement. The Contractor shall fill vacant FFP slots within 30 calendar days of being vacant.

This metric shall be measured on the 30th calendar day after the slot becomes vacant and shall be recorded on the OSDS Form 46- 105 for the month, 30 calendar days after the vacancy occurs.

Team slots shall be considered vacant immediately after an incumbent vacates the position and the slots shall be considered filled once an employee reports for work. Contractor shall provide the COR with a Monthly Manning Level Report indicating FFP personnel assigned on the last calendar day of the month.

calendar days of position becoming vacant.

and COCA, COS monthly summary

100%

Data Integrity Metric: This metric assesses the accuracy of data products generated by the contractor. This metric is assessed by dividing the number of deliverables provided during the assessment period by the number of deliverables that required correction for errors or completeness after government review. See Para 6.1 for Deliverables.

4.4.6 To receive a score of zero “0”, or

meets standards, the contractor must deliver products to the government complete and error free at a rate of 85%.

A technical error is defined as the format not being in accordance with the CDRL or the content not being accurate and complete in accordance with the CDRL, PWS or contract. A minor error is defined as a typographical error, a grammatical error, etc. The rejected deliverable shall be corrected and resubmitted within 1 business days of notification of Government rejection.

CORs/ACORs review of deliverables for accuracy and completeness

100%

2.2 COR Online File Documentation

The COR will establish and maintain an online file containing training and surveillance documentation in the Procurement Integrated Enterprise Environment (PIEE) via the Joint Appointment Module (JAM) and Surveillance and Performance Module (SPM). At a minimum, the following documentation will be maintained in JAM/SPM by the COR or PCO as applicable.

a. COR INFORMATION (COR Profile established in JAM):

Training and Appointment:

DAU CLC 222 Contracting Officers Representative (COR) Online Training DAU CLM 003 Overview of Acquisition Ethics DoD Combatting Trafficking in Persons for Acquisition & Contracting Professionals

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Wide Area Workflow Overview QAPC-Led Training (Level C) Contract-Specific Training Refresher training (upload as one document – refer to COR Training Instructions)

b. QASP and future revisions uploaded by PCO or COR in JAM.

c. Designation of Contracting Officer’s Representative (uploaded by PCO in JAM)

d. Annual COR File Inspection Checklist(s) (uploaded by PCO in SPM)

e. COR ONLINE FILE:

i. COR Status Reports/Surveillance:

PAR(s) (See QASP, Attachment 1 for sample) CAR(s) (See QASP, Attachment 2 for sample)

ii. COR Trip Reports (if applicable):

iii. COR Correspondence Reports:

Meeting Minutes

iv. Miscellaneous Documents:

Contract, including modifications (if not in EDA) PWS, including revisions (if not in EDA) Amended QASP CDRL(s) (if not in EDA) CDRL/Deliverables (if not in WAWF) Contractor Safety Plan Contractor Quality Plan Contractor Local Operating Instructions Contractor Ground Operation Procedures (GOP)s Applicable status report(s) Production and Inventory WSR Master/Delivery Schedules Customer Complaint Records iRAPT report(s) and/or other documentation of Contractor payment (if not in WAWF) All Unsatisfactory Performance Assessment Reports (PAR)s Corrective Action Requests OSDS Form 46-105 Report submitted monthly

2.3 Plan for Corrective Action

2.3.1 Each COR/ACOR surveillance will result in the COR/ACOR issuing a PAR to the contractors on-site supervision. The Contractor has 5-work days to acknowledge a passing PAR and 10-work days to respond to a failed PAR. The Contractor shall explain the deficiency, identify root cause(s) and identify the corrective action they shall take to resolve the deficiency and prevent recurrence. The COR/ACOR will upload all unsatisfactory PARs.

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2.3.2 If repetitive negative PARs or a single negative PAR identifying critical Contractor non-compliance are issued without satisfactory resolution, the COR will forward their data to the CO for evaluation to initiate the CAR process. However, the MFT reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. The PCO will set a suspense date and submit the CAR to the Contractor for corrective action. The Contractor shall sign and return the CAR by the established suspense date with a corrective action plan to the PCO for acceptance by the MFT. The corrective action will be tracked and documented until the deficiency is resolved to the satisfaction of the MFT. The COR will upload the CAR in SPM.

The CAR will become part of the PCO contract file. If the CAR process fails to resolve the deficiency, the PCO has the right to invoke the Inspection of Supply/Services clause(s) identified in the contract/order.

2.3.3 CORs shall establish a tracking system for corrective actions that includes date of submission for potential CAR(s) to PM/FSM, date reviewed/approved by PM/FSM, date reviewed/approved by CO, date issued by CO, contractor’s identified root cause, proposed corrective action, contractor follow-up actions, and get-well date.

2.4 Acceptance of Services

2.4.1 The Contractor shall submit/process payment requests and receipt/acceptance documents via Wide Area Workflow (WAWF). Services will be accepted by the COR or PM.

2.4.2 CDRL deliverables may be submitted using iRAPT or be submitted directly to the MFT member identified on the CDRL. The CDRL will determine submittal requirements; however, separately priced data must be accepted in iRAPT in order for the Contractor to receive payment, and both separately priced and non-separately priced data must be accepted in iRAPT in order for the contract line item to be closed out.

2.4.3 Individual Government task acceptance will be documented on the PAR form.

3.0 Roles and Responsibilities of Multi-Functional Team (MFT)

3.1 General Responsibilities

3.1.1 The MFT is responsible for ensuring the acquisition utilizes Performance-Based Service(s) Acquisition (PBSA) methods including establishment of performance thresholds, procedures to evaluate Contractor performance and positive/negative incentives to encourage the highest quality of services.

3.1.2 The MFT is responsible for conducting surveillance of Contractor performance to ensure Government requirements including quality of services, cost and schedule are met. The MFT will provide the results of their surveillance to the Contracting Officer’s Representative (COR) for input into the Performance Assessment Report (PAR) and to the MFT member updating the Contractor Performance Assessment Reporting System (CPARS).

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3.1.3 The OSDS contract requires higher-level quality requirements, the MFT is responsible for developing metrics in tracking the effectiveness of the contractors Quality Management System (QMS) that tie to the SS, QASP, and CPARS. Ensure contracts requiring higher-level contract quality requirements include a SS performance objective that encompasses MFT goals related to quality directly relates to the CPARS category of “Quality”.

3.2 Contracting Officer’s Representative(s) (COR)

3.2.1 Completes DoD required COR training through DAU and Contract Specific Training provided by the procuring contract officer (PCO).

3.2.2 Registers in PIEE as a COR. Self-nominates in JAM as designated COR(s) for the contract. Files an Office of Government Ethics (OGE) Form 450, Confidential Financial Disclosure Report. Establishes and maintains an online file containing training and surveillance documentation in JAM/SPM.

3.2.3 Provide technical support to the PM, FSM and CO and assist MFT in developing performance requriements in pre-award activities when requested.

3.2.4 Observe and report on contractor compliance. Promptly report performance issues to the PCO and ACO in writing.

3.2.5 Registers for an Enterprise Contractor Manpower Reporting Application (eCMRA) account after designation as a COR. No later than 60 calendar days after contract/order award, verifies the Contractor has established a record for the contract/order in eCMRA. Reviews and, if required, corrects the Contractor record (Order Data, Contact Data, Location Data, etc.). Enters the National Defense Authorization Act (NDAA) Elements and the Fund Cite Data. Verifies the Contractor has reported all data for each fiscal year, including an annual count of contractor/subcontractor personnel performing services and the total of contractor/subcontractor labor hours, no later than October 31 of the following fiscal year.

3.2.6 Works with the MFT in conducting and documenting surveillance on Contractor performance. Reports unethical conduct and instances of fraud, waste and/or abuse to the Procuring Contracting Officer (PCO). Inspects and accepts/rejects deliverables during contract/order performance and at close-out to ensure contract/order terms and conditions are met. Develop an inspection schedule that shall comprise of at least ten percent of non-services summary items, but no more than twenty percent. Monitors control and disposition of Government property. Monitors Contractor payment and verifies it is commensurate with Contractor performance. Documents Contractor performance via PARs, Corrective Action Report(s) (CAR), etc. Reviews OSDS Form 46-105 monthly NLT 10th-work day following a performance month.

3.2.7 Ensure contractor’s accepted Quality Management System (QMS) complies with contract requirements. In post award, CORs need to place special emphasis in ensuring the contractor’s QMS is being followed as written, plus is effective in bringing about the desired results –

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performance equal to or greater than the SS metrics, plus an inspection and corrective action program that identifies and fixes issues without having to be identified by the Government.

3.2.8 See also AFI 21-101, Section 14 for COR responsibilities for aircraft maintenance and modification contracts.

3.2.9 See also DoD COR Handbook.

3.3 ACOR(s) for Quality.

3.3.1 Registers in PIEE as a COR. Self-nominate in JAM as designated ACOR(s) for the contract. Files an Office of Government Ethics (OGE) Form 450, Confidential Financial Disclosure Report. Establishes and maintains an online file containing training and surveillance documentation in JAM/SPM.

3.3.2 Registers for an Enterprise Contractor Manpower Reporting Application (eCMRA) account.

3.3.3 Works with the MFT in conducting and documenting surveillance on Contractor performance. Reports unethical conduct and instances of fraud, waste and/or abuse to the Procuring Contracting Officer (PCO). Inspects and accepts/rejects deliverables during contract/order performance and at close-out to ensure contract/order terms and conditions are met. Develop an inspection schedule that shall comprise of at least ten percent of non-services summary items, but no more than twenty percent. Monitors control and disposition of Government property, as applicable. Monitors Contractor payment and verifies it is commensurate with Contractor performance. Documents Contractor performance via PARs, Corrective Action Report(s) (CAR), etc. Reviews OSDS Form 46-105 monthly NLT 10th-work day following a performance month.

3.3.4 Ensure contractor’s accepted Quality Management System (QMS) complies with contract requirements and latest revision of AS9100. In post award, CORs need to place special emphasis in ensuring the contractor’s QMS is being followed as written, plus is effective in bringing about the desired results – performance equal to or greater than the SS metrics, plus an inspection and corrective action program that identifies and fixes issues without having to be identified by the Government.

3.3.5 See also AFI 21-101, Section 14 for COR responsibilities for aircraft maintenance and modification contracts.

3.3.6 See also DoD COR Handbook.

3.4 Ground Government Flight Representative(s) (GGFR)

3.4.1 Reviews and accepts the Contractor’s GOPs.

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3.4.2 Conducts duties as required in DCMAI 8210.1D, or latest version and DFARS 252.228- 7005.

3.4.3 Completes GGFR portion of OSDS Form 46-105, monthly surveillance report.

3.5 Contracting Officer’s Representative (COR) Supervisor.

3.5.1 Upon PCO request for COR support, selects a qualified nominee. Confirms the COR nominee has no personal conflicts of interest with performing the responsibilities to be delegated by the PCO. Verifies the COR nominee has the appropriate clearance for the contract/order.

Ensures the COR nominee files an OGE Form 450. Ensures the COR takes initial, annual and any additional training required by the contracting activity. Ensures the COR completes 16 hours of refresher training every three years after completion of the QAPC-Led Training.

3.5.2 Registers as Manager via SPM.

3.5.3 Ensures the COR(s), ACOR(s) register in PIEE as a user via SPM. Ensures the COR(s) ACORs self-nominate as the designated COR for the contract in JAM. Upon email notification of the COR self-nomination, approves the nomination via email link. Reviews the COR Profile and COR Online File, at a minimum, annually. Considers performance of COR duties in their appraisal.

3.5.4 See also AFI 21-101, Section 14 for COR Supervisor responsibilities for aircraft maintenance and modification contracts.

3.6 Procuring Contracting Officer (PCO)

3.6.1 Only individual authorized to enter into contracts for supplies and/or services by obligating the Government. Determines if a COR is required to conduct/document surveillance of Contractor performance. If the requiring activity has not initiated a COR nomination in the JAM, submits a Request for Contracting Officer’s Representative Support memorandum to the requiring activity. Determines whether a COR is required to file an OGE Form 450. Provides Contract-Specific Training to the COR.

3.6.2 Upon notification of COR Supervisor approval of the COR self-nomination, approves the nomination in JAM. Before contract/order award, generates a Designation of Contracting Officer’s Representative memorandum to the COR and Contractor via JAM through use of the identified Smart Form. The Designation memorandum ensures the Contractor is notified of the COR assigned to the contract/order and their areas of responsibility and limitation of authority.

Upon transfer/termination of the COR, issues a Revocation (Termination) of Designation of Contracting Officer’s Representative memorandum in JAM.

3.6.3 Reviews the COR reports on Contractor performance in SPM. Approves/Rejects PARS and any CAR(s). Reviews the COR Profile and COR Online File, at a minimum, annually.

Documents the results of their review on the Annual COR File Inspection Checklist and uploads to SPM under Surveillance Documents (Category “Miscellaneous”, Subcategory “Other”, Label

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the document “Annual COR File Inspection Checklist”). Checklist must be signed by the PCO, COR, and COR Supervisor prior to uploading to SPM.

3.6.4 See also AFI 63-138 for additional PCO/ACO responsibilities for service contracts.

3.6.5 See also AFI 21-101, Section 14 for PCO/ACO responsibilities for aircraft maintenance and modification contracts.

3.7 Quality Assurance Program Coordinator (QAPC)

3.7.1 Supports the MFT in the development of the contract/order quality assurance requirements specifically ensuring the requirements are clearly stated and enforceable. Prior to contract/order award, provides training to CORs and COR management [e.g., PM, FSM. COR supervisor, etc.]

3.7.2 Provides functional, not technical, support for JAM/SPM users including assistance with registration and role activation. Monitors records of COR and COR management training in

JAM/SPM.

3.7.3 See also AFI 21-101, Section 14 for QAPC responsibilities for aircraft maintenance and modification contracts.

3.8 Contractor

3.8.1 Contractor requirements are found in the PWS.

3.8.2 The Contractor shall ensure the quality of services through a quality and/or inspection system. In order to meet the government’s quality requirements, a contractor’s QMS should be robust enough and resourced adequately to execute four key quality functions: 1) Detection of quality program problems and defects; 2) Identification of root causes for quality related problems/defects; 3) Correction of root causes related to detected problems/defects; and, 4) Follow-up to ensure quality related problems/defects do not recur; a mature QMS requires the contractor be the proactive party on quality issues. The goal is to obtain performance reflective of continuous improvement with no reliance on COR’s surveillance to detect problems/defects, determine root causes, or ensure quality related problems/defects do not recur.

See PWS, Paragraph 2.7.1.

3.8.3 Submits a plan detailing procedures for continuing performance of mission-essential services during a crisis, per PWS, Paragraph 5.23.

3.8.4 Maintains an inspection process acceptable to the Government and records of inspections, which shall be made available to the Government as long as the contract requires in accordance with the Inspection of Supply/Services clause(s) identified in the contract/order. See PWS, Paragraph 2.7.2.

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3.8.5 Signs and returns positive PAR(s) within five-work days. Signs and returns a negative PAR(s) with corrective action identified within 10-work days. Signs and returns a CAR with a corrective action plan by the suspense date set by the PCO. See PWS, Paragraph 4.3.3.3.

3.8.6 Establishes a record for the contract/order in eCMRA no later than 30 calendar days after contract/order award. Enters Order Data, Contact Data and Location Data. Provides an annual count of contractor/subcontractor personnel performing services for each fiscal year if the Department of Defense (DoD) is the requiring activity and if the acquisition is in excess of $3,000,000.00. Reports all Contractor labor hours, including subcontractor labor hours, required for performance of the services provided under the contract/order for each fiscal year in eCMRA.

See PWS, Paragraph 5.30.

3.8.7 See TO 00-20-1 for Contractor aircraft, component maintenance and modification documentation requirements. See also PWS, Paragraph 4.2.7.

3.9 Program Mananger and Functional Services Manager (FSM), formerly Functional Commander/Functional Director (FC/FD) serve as the functional authority are are responsible for the contracted requirements. (AFI 63-138, 2.9)

3.9.1 The PM/FSM will work through the CO to ensure the contractual requirements, as defined in the contract PWS are met. (AFI 63-138, 2.9) The following applicable PM/FSM responsibilities are derived from AFI 63-138 sub paragraphs to 2.9.

3.9.1.1 Execute management and oversight for the delivery of contractually acquired services.

3.7.1.2 Specifically identify those services within a requirement that are mission essential IAW

DFARS 252.237-7023.

3.9.1.2.1 The Contractor shall submit a written plan detailing procedures for continuing performance of mission-essential services. During a crisis the PM/FSM will direct the PCO to authorize the Contractor to activate the plan. See PWS, Paragraphs 5.23 and 6.15.

3.9.1.2.2 The PM/FSM will develop a contingency plan if there is a reasonable doubt that the Contractor will continue to provide mission-essential services during a crisis.

3.9.1.3 Keep up-to-date on mission changes that may drive the need for a contract modification.

Coordinate with and seek advise from the CO on a possible need for a modification based on changes within the functional mission that could affect the performance requirements of the contract.

3.9.1.4 Review, approve, and sign surveillance schedules prior to upcoming surveillance periods.

3.9.1.5 When necessary, fulfill COR appointment and surpervisory duties identified in paragraph

2.10 of AFI 63-138. Review and approve individual’s nomination as CORs to the CO to enable appropriate contract surveillance. Note: COR(s) should be organizationally aligned with the PM/FSM whenever possible.

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3.9.1.6 No less than quarterly, review contractor performance documentation prepared by COR personnel to ensure performance is compatible with contract objectives.

3.9.1.7 Approve this Quality Assurance Surveillance Plan (QASP).

3.9.1.8 Ensure a Contractor Performance Assessment Report (CPAR) is accomplished no less than annually by either the COR or Chief COR.

3.9.1.9 Ensure that assessments are consistent with the monthly surveillance reports.

3.9.1.10 Ensure tracking procedures to ensure MFTs are established and led by PM/FSM as required in DODI 5000.74.

3.9.1.11 Establish, lead and maintain MFT through the course of the acquisition (pre and post award).

3.9.1.12 See also AFI 21-101, Section 14 for PM/FSM responsibilities for aircraft maintenance and modification contracts.

4.0 Management Strategy

4.1 The MFT will meet and record minutes quarterly to review contractor’s performance. The CORs/ACORs will issue PARs IAW the monthly surveillance plan. At the end of the month the COR, GGFR and FSM will complete their portion of OSDS Form 46-105 and the COR will upload via SPM NLT the 5th-work day following the completion of a monthly surveillance period. The PCO will review the OSDS Form 46-105 to the contractor NLT the 10th-work day following the completion of a monthly surveillance period. Once the PCO review is complete, the PCO will forward the report to the Contractor for review/comment. The Contractor has 5-work days to accept/rebut comments on the OSDS Form 46-105 return back to the PCO.

4.2 If repetitive negative PARs or a single negative PAR identifying critical Contractor non-compliance are issued without satisfactory resolution, the PCO or Contract Specialist will issue a CAR. However, the MFT reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. If the CAR process fails to resolve the unsatisfactory Contractor performance, the PCO can seek other remedies authorized by FAR.

4.3 Incentives

4.3.1 If Contractor performance meets or exceeds contractual requirements, positive incentives may include, but are not limited to, decreased surveillance, favorable CPARs and exercising options.

4.3.2 If Contractor performance does not meet contractual requirements, negative incentives may include, but are not limited to, increased surveillance, unfavorable CPARs, not exercising options and Government recourse authorized by the Inspection of Supply/Services clause(s) identified in the contract/order.

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5.0 Annual COR Online File Inspection: The COR, the COR Supervisor and the PCO will review the COR Profile and COR Online File, at a minimum, annually. The PCO will document the results of their review on the Annual COR File Inspection Checklist. The COR and COR Supervisor will acknowledge the results of the Annual COR File Inspection Checklist via signature.

6.0 Contractor Performance Assessment Reporting System (CPARS): The total estimated value of this contract exceeds $1,000,000.00; therefore, CPARS reporting is required.

6.1 The MFT will evaluate Contractor performance. The Program Manager and Functional Servcies Manager will, at a minimum, review the PARs, OSDS Form 46-105s and other information contained in the COR Online File to prepare and substantiate the CPAR. CPARS will be updated, at a minimum annually, documenting Contractor performance for the contract/order. More frequent updates may be made, as required, to document a significant improvement or decline in the level of Contractor performance.

6.2 The Contractor shall have input into the CPAR prior to it being finalized. For each reporting period, the Program Manager will provide the Contractor a draft CPAR with no ratings, only justifications, to examine for seven calendar days. After MFT review of the Contractor’s response, the CPAR will be coordinated through management up to the Division level. Once approved, the CPAR will be sent to the Contractor via CPARS for the official 60 calendar day review. The Contractor shall have the option to concur or non-concur, with comments, via

CPARS.

6.3 In evaluating the quality of contractor’s performance, the following performance ratings are used in documenting past performance. The areas rated may include: Quality of Service, Business Relations, Management, Cost Control (if applicable), and Schedule.

Performance Rating

Criteria

Exceptional Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

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Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

7.0 Safety Requirements

7.1 Mishap Notification/Investigation: The Contractor shall report mishaps including damage to DoD property; occupational illness to DoD military or civilian personnel; injury to on- or off-duty DoD military personnel; injury to on-duty DoD civilian personnel; and damage to public or private property or injury or illness to non-DoD personnel caused by Government operations.

The Contractor shall ensure the Safety Office and the PCO are notified of mishaps. The Contractor shall contact the MFT (COR, if available, or another MFT member) by telephone within 2-business hours. The Contractor shall cooperate with Government safety investigations.

See PWS Attachment D, Safety Appendix.

7.2 MFT Surveillance: MFT member(s) will report any potential safety hazards or actual mishaps to the COR. The COR will monitor Contractor reporting and review any mishap notifications. The COR will address safety and/or health issues in the PAR or in a CAR, in coordination with PM/FSM and CO as applicable. See PWS Attachment D, Safety Appendix.

8.0 Trafficking in Persons: The MFT must inform the PCO if the contractor/subcontractor fails to comply with the requirements of FAR 52.222.50, Combating Trafficking in Persons. The PCO must convey the information to DoD Combat Trafficking in Persons (CTIP) Law Enforcement and Support / Office of the Under Secretary of Defense (OUSD) Personnel and Readiness (P&R) Defense Human Resources Activity (DHRA).

3 Attachments:

1) Performance Assessment Report (PAR) Form

2) Corrective Action Request (CAR) Form

3) OSDS Form 46-105, Monthly CPAR Report

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10.0 Signatures

By signing below, you are appointed to the MFT for this acquisition and accept the above responsibilities.

QAPC, AFSC/PZCA Date

ACOR for Quality Date

Ground Government Flight Representative (GGFR) Date

COR Date

COR Supervisor Date

PCO Date

By signing below, you are identifying these services as mission-essential.

PM Date

FSM Date

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