Quality_Assurance_Surveillance_Plan (2025.10.01).docx

Quality Assurance Surveillance Plan (QASP) For the F-16 Avionics Intermediate Shop (AIS) Automatic Test Equipment (ATE) Commodities Sustainment Program 1 October 2025

Vision:

This QASP is to identify the methods and procedures the Government will use to ensure it receives the services to be put under contract as identified in the Performance Work Statement (PWS) for the F-16 Avionics Intermediate Shop (AIS) Automatic Test Equipment (ATE) Commodities Sustainment Program. This plan is established to evaluate contract requirements and contractor actions during the life of the contract and is designed to provide an effective method of measuring the quality and improvement of the sustaining engineering and integration effort.

Award of requirement will result in a Sole Source single-award contract to the AIS ATE Original Equipment Manufacturer (OEM), BAE Systems, for a 10-year Firm Fixed Price (FFP) Indefinite Delivery/Indefinite Quantity (ID/IQ) contract. The initial 5-year Period of Performance will be 1 March 2026 through 28 February 2031, with an optional performance period of 1 March 2031 through 28 February 2036.

Purpose:

This Quality Assurance Surveillance Plan is a government-developed document used to determine if the Contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process to identify and define:

· What will be monitored

· How monitoring will take place

· Who will conduct the monitoring

· How monitoring efforts and results will be documented The Contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the Government’s surveillance of the Contractor’s performance to assure that it meets contract standards. It is the Government’s responsibility to be objective, fair, and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the Contractor’s Quality Control Plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The Government may provide a copy of the QASP to the Contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the Contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impacts on mission performance.

Authority:

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provide for inspection, acceptance and documentation of the services called for in the contract or order. This acceptance is to be executed by the Contracting Officer or a duly authorized representative.

Roles and Responsibilities:

The following personnel shall oversee and coordinate surveillance activities:

Program/Project Manager (PM) – The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties, and supports the COR’s performance assessment activities. While the PM may serve as a direct conduit to provide government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the Government’s behalf.

Contracting Officer (CO) – The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also ensure that the Contractor receives impartial, fair, and equitable treatment under this contract. The CO determines the final assessment of the Contractor’s performance.

Contracting Officer’s Representative (COR) – The COR is responsible for providing continuous technical oversight of the Contractor’s performance. The COR uses the QASP as a guide for the oversight/surveillance process. The COR shall keep a Quality Assurance file in the Surveillance and Performance Monitoring (SPM) system that documents the Contractor’s actual performance. The purpose is to ensure that the Contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the CO. The COR shall submit an annual report documenting the Contractor’s performance in SPM, unless a Corrective Action Report (CAR) is necessary. If a CAR is issued, monthly reports documenting the status of the CAR will be uploaded in SPM until the CAR is resolved (See Page 5). The COR is also required to provide an annual performance assessment, via the Contractor Performance Assessment Reporting System (CPARS), to the CO which will be used in documenting past performance (See Page 6). The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Contract Surveillance:

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution includes providing professional, non-adversarial relationships with the CO and the Contractor, which enables positive, open, and timely communications. The foundation of this relationship is built upon objective, fair, and consistent evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the Contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the Contractor’s performance. Additionally, this QASP is based on the premise that the Contractor, not the Government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

Combatting Trafficking in Persons:

IAW DFARS PGI 222.17, the COR shall pursue, as appropriate, the following methods of monitoring the Contractor’s performance regarding trafficking in persons such that non- compliances with FAR clause 52.222-50 are brought to the immediate attention of the Contracting Officer:

· Keep the lines of communication open with the Contractor. At the Post-Award conference, remind the Contractor of his contractual responsibilities to notify the Government if the Contractor receives notification of any alleged violations to this policy or if actions have been taken against the Contractor employees, subcontractors or subcontractor employees pursuant to the clause.

· When appropriate, encourage the Contractor to complete Human Trafficking Awareness Training.

· Encourage the Contractor to take steps to investigate and eliminate slavery and human trafficking in their supply chains and to publish information for consumer awareness.

· Periodically access the Department of State’s Trafficking in Person (TIP) website for updates and to view the latest reports: http://www.state.gov/g/tip.

Surveillance Matrix:

The Surveillance Matrix (Appendix A) is the list of performance objectives and standards that must be performed by the Contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The Government performs surveillance, using this QASP, to determine the quality of the Contractor’s performance as it relates to the performance element standards. The Performance Work Statement (PWS) should be used to form the foundation of the COR’s inspection checklist.

Performance Rating Definitions:

In evaluating the quality of the Contractor’s performance, the following performance ratings may be used.

Government’s benefits. The contractual performance of the element or sub- element being assessed was accomplished with no problems and contractor actions were highly effective.

Government’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the Contractor were effective.

Contractor were satisfactory.

problem(s) for which the Contractor’s corrective actions appear or were ineffective.

Corrective Action Report (CAR):

The CAR is the official report to describe the deficiency, impact, and resolution. The COR will forward the CAR to the CO for review. CARs will be corrected within the timeframe specified by the CO and will depend on the complexity of the deficiency. The Contractor will report on the status of the CAR on a monthly basis until the CAR has been closed. The COR will keep an electronic copy of the file in the Surveillance and Performance Monitoring (SPM) system on a monthly basis until the CAR has been closed. See Appendix 2 for a template.

Performance Assessment Report (PAR):

PARs will be used to report ALL minor discrepancies. PARs will be generated by the COR. The COR will forward the PAR to the CO for corrective action. Contractors will be given 10 days to correct PARs unless they have requested an extension. If three minor discrepancies are found, combine them, and process them as one CAR. See Appendix 3 for template.

Customer Complaint Form:

The Customer Complaint Form is the official form to document complaints, validation, and corrective action taken by the Contractor. The COR must furnish instructions to the customer receiving the Contractor’s service. The customer must retain supporting evidence of complaint or feedback. After the COR validates feedback or complaint demonstrating contractor noncompliance, the COR processes a Performance Assessment Report (PAR) or Corrective Action Report (CAR) to the CO. ALL Customer Complaint forms WILL be validated by the COR prior to notifying the Contractor. Any Complaint forms received will be stored in SPM. See Appendix 4 for template.

Contract Performance Assessment Report (CPARS):

At the completion of each period of performance, a Contract Performance Assessment Report (CPAR) may be submitted. A CPAR includes six evaluation areas to rate the Contractor's performance. More detailed information can be located under the “Guidance” tab on the CPARS log in page: CPARS

· Quality: Assess the achieved product performance relative to performance parameters required by the contract/order.

· Schedule: Assess the timeliness of the Contractor against the completion of the contract, task orders, milestones, delivery schedules, and administrative requirements (e.g., efforts that contribute to or affect the schedule variance).

· Cost Control: (Not required for Fixed Price type contracts/orders). Assess the Contractor’s effectiveness in forecasting, managing, and controlling contract/order cost.

· Management: Assess the integration and coordination of all activity needed to execute the contract/order, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts.

· Utilization of Small Business: Assess compliance with all terms and conditions in the contract/order relating to Small Business participation (including FAR 52.219-8, Utilization of Small Businesses and FAR 52.219-9, Small Business Subcontracting Plan (when required)).

· Regulatory Compliance: Assess compliance with all terms and conditions in the contract/order relating to applicable regulations and codes.

Appendix 1 ‐ Surveillance Matrix

Reference Performance Threshold

Appendix 2 – CAR

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

7. DEFICIENCY MAJOR MINOR FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the Contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

9. ISSUING AUTHORITY

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

Appendix 3 – PAR

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

5. COR PHONE

6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT APPLY) NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

Appendix 4 - Customer Complaint Form

SOURCE OF COMPLAINT

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY