Quality Assurance Plan.docx
DOCX document 14 KB Posted
- Attached to
- M1FD--Anchorage Full Food Service Domiciliary
- Solicitation number
- 36C26023Q0816
About this file
This quality assurance plan outlines performance standards and evaluation methods for food services provided under a federal contract with the Department of Veterans Affairs. Key performance indicators include maintaining a survey return rate of at least 100% of the local average daily census, with over 90% satisfaction. Customer feedback will be addressed in quarterly meetings, with corrective action plans required if satisfaction falls below 90%. The contractor must also pass quarterly environmental, sanitation, and food safety inspections with no more than two recurring deficiencies per audit, fixing any issues within 14 business days via a corrective action plan. Sample tray evaluations will be conducted by the VA dietitian and scored against standards, with over 90% considered satisfactory. This quality assurance plan supports contract number 36C26023Q0816 for full food services at the Anchorage VA domiciliary awarded by VA Network 20.
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Other files
| File | Type | Posted |
|---|---|---|
| FoodandNutritionSurvey_10-0498.pdf | ||
| CBA Supplementle 10-1-2022.pdf | ||
| Past Performance Questionaire.docx | DOCX document | |
| P07 WD 2015-5681 REV17 REV DATE 12.27.2022.docx | DOCX document | |
| 1439(1) Food Service Management.pdf | ||
| Test Tray Audit Tool.pdf | ||
| VHA Healthy Diet Guidelines.pdf | ||
| Appliance List.docx | DOCX document | |
| Sanitization Agreement.docx | DOCX document | |
| 36C26023Q0816.docx | DOCX document |
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Text version
Quality Assurance Plan:
Quality Assurance: The Government shall inspect and evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance and minimum acceptable defect rate(s).
| Performance Objective |
| Performance Threshold |
| Remedy |
| Method of Assessment |
| Survey Feedback from Veterans |
| -Survey return rates are equal to at least 100% of local average daily census (ADC), as measured on a quarterly basis |
-Maintain >90% survey satisfaction rate -Survey Feedback will be addressed in mandated quarterly meeting addressed in section 8.3. These meetings may occur more frequently than quarterly if needed (reference section 8.3).
-Contractor shall provide a written Corrective Action Plan if overall satisfaction rating is less than 90%.
-Deficiencies identified in survey feedback shall be addressed by the contractor with a written Corrective Action Plan within 14 business days of notification.
-Corrective actions shall be implemented within 30 days of deficiency notification as outlined in contractor’s Corrective Action Plan.
VA Form 10-0498 VHA Directive 1439
| EOC Inspection (Quarterly announced EOC inspections and unannounced inspections) |
| No more than 2 recuring deficiencies per inspection; all deficiencies must be addressed within 14 business days |
| -Contractor shall provide a written Corrective Action Plan for all deficiencies within 14 business days unless deficiencies are corrected immediately at time of inspection. |
-If recuring deficiencies are not fully corrected by contractor’s Corrective Action Plan within 14 business days and continue to be sited in EOC inspections, COR will submit Deficiency Report.
-EOC NF&S Checklist -Sanitization Agreement -FDA Food Code and all other standards referenced under Quality Standards (section 8.0) -FDA Food Code and all standards referenced in Food Service Operations (section 5.0)
| COR Inspections (biweekly audits) |
| No more than 2 recuring deficiencies per audit; all deficiencies must be addressed within 14 business days |
| -Contractor shall provide a written Corrective Action Plan for all deficiencies within 14 business days unless deficiencies are corrected immediately at time of inspection |
-If recuring deficiencies are not fully corrected by contractor’s Corrective Action Plan within 14 business days and continue to be sited in EOC inspections, COR will submit Deficiency Report.
COR Checklist
| Sample Tray Evaluation completed by VA RD |
| Score > 90% on Test Tray Audit Tool |
96-100% -excellent, 90-95% -satisfactory, <90% -unsatisfactory
| Any deficiencies that present an immediate food safety concern (temperature deficiencies, allergies, risk of foodborne illness, choking hazard etc.) shall be addressed immediately upon notification of deficiency; all other deficiencies that do not present an immediate safety concern shall be corrected with written Action Plan and implementation of corrective actions within 14 business days |
| VHA Healthy Diet Guidelines; |
Test Tray Audit Tool
| Menu Substitutions |
| All substitutions must align with VHA Health Diet Guidelines |
| Per section 3.5, all substitutions will be reported weekly to VA RD and COR; all substitutions will be documented in quarterly meeting. If greater than 20% of the posted cycled menu is substituted, VA RD should be notified immediately in order to review the substitutions in a timely manner. |
Any substitutions that do not align with VHA Healthy Diet Guidelines shall be corrected immediately upon notification of deficiency.
VHA Healthy Diet Guidelines
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