Quality Assurance Customer Complaint Form Attachment D.pdf

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Attached to
Bues Work Center Janitorial Services Federal contract opportunity
Solicitation number
1240LS24Q0050
Issued by
Department of Agriculture Forest Service

About this file

This document is a Quality Assurance Customer Complaint Form attachment for Solicitation Number 1240LS24Q0050 for janitorial services at the Bues Work Center, Dixie National Forest, Supervisor's Office.

The solicitation is seeking quotes for janitorial services to be performed once per week at three buildings. The document outlines the daily, quarterly, twice-yearly, and yearly cleaning requirements, including specifics on tasks such as sweeping, mopping, sanitizing restrooms, vacuuming, dusting, and cleaning windows, appliances, and furniture. The contract is for the USDA Forest Service. No other details about the solicitation, such as response dates, award information, pricing terms, or set asides, are provided in this attachment.

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Text version

Solicitation Number: 1240LS24Q0050 FY 24 Bues Work Center, Janitorial Service

Dixie National Forest, Supervisor’s Office Janitorial Contract

Quality Assurance - Customer Complaint Form Daily-Restrooms: Resilient floors shall be swept and damp mopped with a disinfectant, high shine cleaner. Clean floors shall be streak free. Water closets and urinals shall be washed and sanitized. No rust encrustations shall remain. Traps shall be maintained free from odor at all times. Areas around and on door handles, stall latches, light switches, and other surfaces that are frequently touched, shall be washed and disinfected.

Washbasins and countertops shall be cleaned and mirrors damp-wiped and dried as necessary to keep them in a clean condition. Paper towels shall be supplied where towel boxes are provided. Mirrors, shelving, dispensers, and chromium fixtures shall be damp-wiped and polished. All other surfaces shall be spot-cleaned and horizontal surfaces dusted. Paper towel waste receptacles shall be emptied and towel, soap, seat cover and toilet dispensers serviced prior to occupants’ (employees) official starting time. Sanitary napkin receptacles shall be emptied, cleaned, disinfected and provided with a new paper bag liner. Restroom surface area of wall, doors, window frames and sills shall be damp wiped with a disinfectant

Daily-Office Cleaning: Wastebaskets shall be emptied and trash removed to main disposal area (dumpster). Wastebaskets shall be lined with a plastic liner. The carpeted floor area shall be spot-cleaned with a carpet sweeper to remove all obvious surface dirt from traffic areas and from under furniture. Exposed floor areas in partially-carpeted offices shall be swept on the same schedule. The rug area shall be spot-vacuumed to remove all obvious surface dirt from traffic areas and from under furniture. Countertop in the conference area shall be cleaned, damp-wiped and dried, to keep them in a clean condition. Replace light bulbs as needed. Both sides of entrance glass and foyer glass at main entrance shall be cleaned. Spot clean walls, woodwork, window, and glass as necessary to maintain clean conditions. The carpet are shall be vacuumed completely, twice weekly to remove all dirt, dust, litter, and spot-cleaned to remove obvious stains.

Quarterly: Maintain interior light fixtures to remove any insects and cobweb buildup. Dust venetian blinds and air vent registers throughout the building. All entrances, reception areas, conference rooms, and corridors shall be dusted, including windowsills, hand railings, fire extinguishers, ledges, and doors.

Twice Yearly: Wash windows inside only, and wipe water spots from sills and frames. Lay drop-cloths as required to protect adjacent surfaces, fixtures and furniture. The one exception is the front door, which shall be cleaned on both sides. Machine-clean carpet in heavily-used areas.

(Entire hallways, walkways, and lobby).

Once Yearly: Mop hard floors, remove all stains. Dust and clean all blinds, air vents, and registers throughout building. Dust entire building, including windowsills, fire extinguishers, ledges, and doors. Wipe down all countertops and surfaces in kitchen and bathrooms. Clean thoroughly all appliances, including microwave, stoves, refrigerators, freezer, washers, and dryers. Clean interior windows. Wipe down all common are furniture and bedroom dressers. Machine-clean all carpets.

Date Name Location Description Cleaning Crew Initials

Date Resolved

File details come from the government source that posted it. Updated .