QASP Portable Restroom Trailer.docx

Quality Assurance Surveillance Plan TC Range Maintenance Support Portable Restroom Trailer

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is developed in accordance with FAR 46.103 to establish the procedures for monitoring, reporting and evaluating the performance of the ATC Range Support contract. The intent is to ensure that the Contractor performs in accordance with the Performance Work Statement (PWS) set forth in the contract, that the Government receives high quality of services, and that the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance of this QASP is provided under FAR 52.212-4 “Contract Terms and Conditions – Commercial Items” which provides for inspections and acceptance of the articles, services, and documentation called for in task orders to be accomplished by the Contracting Officer or his duly authorized representative.

3. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

a. Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

b. Contracting Officer Representative (COR) - The COR is responsible for overall administration of the project and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

c. Technical Point of Contact (TPOC) – The TPOC provides detailed technical oversight of the Contractor’s performance and reports his or her findings to the COR in a timely, complete and impartial fashion to support the COR’s administration activities. While the TPOC may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, he or she is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

d. ATC Contracts Branch – The Contracts Branch provides centralized contract management support to all ATC activities to include, but not limited to, the following: technical advice in the preparation of Acquisition Request Packages, QASP preparation and implementation, training, development of internal policies and procedures, and serves as the liaison office between contracting activities and ATC.

4. METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP. In addition to specific instructions that may be mentioned, the appropriate and standardized form that is to be used for documentation of QA surveillance is the Surveillance Activity Checklist, included as Attachment A.

a. Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed by the customer and TPOC and forwarded to the COR. The COR shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file. The COR shall also keep the tabulated results of all customer satisfaction surveys on file and shall enter the summary results into the Surveillance Activity Checklist.

d. Random Monitoring - Random monitoring shall be conducted if and when specified in individual task orders. For the potential tasks that have been identified so far and included in this QASP, the random monitoring shall be performed by the TPOC and the COR.

5. PERFORMANCE STANDARDS.

The contractor will be evaluated in the following areas: Customer Support, Quality Control PlanTechnical Performance, Security and Environmental.

a. Customer Service. Contractor personnel shall be courteous, responsive, and responsible at all times.

b. Technical Performance. The contractor will be evaluated as to the quality of product based on adherence to specified technical requirements of product. Customer will also be evaluated on delivery of product in a timely fashion.

d. Safety, Security, Environmental. The contractor shall be in compliance with Federal laws, DoD, APG and ATC SOP and regulations.

7. COR FOLDER. The COR assigned shall prepare a contract folder. The folder shall have, at a minimum, the following divisions:

a. COR and TPOC appointment letters, contracting officer letter of designation, and training records.

b. PWS and other pertinent parts of the contract.

c. Surveillance Plan.

d. Surveillance Reports.

e. Other applicable documentation, such as:

(1) Customer and user comments

(2) Data and technical reports

ATTACHMENT A

Compliance:

PM: Partially Met